Articles related to Acronis Backup 12

FAQs & Hot Topics

Registering maintenance renewal under Acronis Account
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Backup 12.5: FAQ
Acronis Backup 12: Trial

Licensing, Requirements, Features & More

Acronis Cyber Protect Cloud, Acronis Cyber Backup: support of Hyper-V clusters
Installing Acronis Cyber Backup and Acronis Snap Deploy on the same machine
Acronis Cyber Protect Cloud, Acronis Cyber Backup: vCenter Server Virtual Appliance support
Acronis Cyber Protect, Acronis Cyber Backup: supported VMware vSAN versions
How to check whether your license is perpetual or subscription
Acronis Backup Cloud: Web Console icons reference
Acronis Backup 12: Upgrade Table
Acronis Backup 12: Licensing
Acronis Backup 12: Supported Operating Systems
vCloud Air support
Acronis Cyber Protect Cloud, Acronis Cyber Backup: required managed machine service user rights
Windows 10 support in Acronis products
Acronis Cyber Backup: hardware supported by Linux-based bootable media
Acronis Backup software: NFS shares support
Acronis Cyber Cloud: access ports and hostnames
Acronis Cyber Backup: DFS Support
Hybrid drives are not supported in Acronis bootable environment
Acronis backup software: Windows mapped network drives are not supported
Acronis Backup Software: 32-Bit UEFI Devices Support Limitation
Acronis Cyber Backup products do not take into account tape hardware compression when calculating space on tape media
Acronis Cyber Backup Advanced: Supported Virtual Tape Libraries
Acronis Software: exclude program folders and executables from antivirus and other security programs
Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine
Backup Algorithm in ESX Environment
Acronis Products: Windows Server 2012 support
Windows 8 support in Acronis products
Available languages of Acronis products
Acronis Cyber Protect Advanced, Acronis Cyber Backup Advanced: Tape Support
Acronis Software: free VMware ESXi support
Acronis Software: Advanced Format Drives Support
USB 3.0 support in Acronis products
Acronis Cloud Storage: list of supported countries
Acronis Products: SNMP Support
Ext4 Support in Acronis Products
List of support options for Acronis products
EFI-based operating systems support in Acronis products
How to activate boxed versions of Acronis products
Solid state drive support in Acronis products
How to find the serial number of your Acronis product
Acronis Cyber Backup: compatibility with Windows BitLocker
Firewall settings for Acronis products
Backup archive compatibility across different product versions
Compatibility of Acronis Backup Software with Encryption Software
Acronis Universal Restore
Acronis Bootable Media displays wrong drive letters

How-tos

How to download Acronis bootable media ISO
Creating an MS Installer Log of Acronis Software
Registering maintenance renewal under Acronis Account
Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15: how to collect system information
Acronis Cyber Backup 12.5 and 12: updating to the latest build
Making Acronis Products Compatible with Antivirus Software
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to pre-compile Linux SnapAPI module
Acronis Cyber Backup 12.5: Downloading Logs
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Migrating Machines to Amazon EC2 and Microsoft Azure
Acronis Cyber Backup 12.5 and 12: Enabling SSL-Secured Connection to Backup Console
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Restoring to Dissimilar Hardware with Universal Restore
How to turn off the automatic renewal of a subscription
Acronis Cyber Backup: How to create or update Acronis Bootable Media with closed-source kernel modules
Acronis Backup: How to Set Up Exclusions when Backing Up Mounted File Systems
Acronis Cyber Backup 12.5 and 12: how to set up Gmail as Email server
Acronis Cyber Backup 12.5 and 12: unattended installation
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to optimize resource usage and backup performance
Backing Up a NAS Unit
Acronis Backup 12.5 Advanced: how to configure NetApp SAN storage
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Backup 12.5 and Acronis Cyber Protect Cloud: how to configure additional network in Agent for VMware (Virtual Appliance)
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to restore files from backups of NTFS volumes with Windows native Data Deduplication
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to back up a mobile device
Acronis Cyber Protect, Acronis Cyber Backup: Backing Up MySQL
Acronis Backup 12: Setting Up Language in UEFI Mode of Bootable Media
Acronis Cyber Backup 12.5 and 12: security guidelines
Acronis Cyber Backup: Backing Up SQL Databases with Transparent Data Encryption
Acronis Cyber Backup 12.5 and 12: Viewing and Saving Installation Log
Business Products: how to check if your support program is valid
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Cyber Protect Cloud, Acronis Cyber Backup: How to disable VDDK transports on agent
Acronis Backup 12: Trial
Acronis Cyber Protect Cloud, Acronis Backup: how to access and recover a file from mobile backup
Acronis Cyber Backup: Using Acronis Bootable Media to Boot in RHEV

Technical Questions & Known Solutions

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot"
Acronis Software: Installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"
"Backup did not start" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
"Backup finished with warning", "Activity finished with warning", "Activity failed" alerts
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Backup 12: Backup Fails with "Logon failure: unknown user name or bad password"
Acronis software: *.OST-file is not backed up
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis Cyber Backup: Backup fails with "Access to the file is denied"
"Backup/Activity is not responding" alert
Acronis Cyber Backup Software: "Failed to create volume snapshot"
Acronis products: Installation log shows message "Failed to grab execution mutex. System error 258."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "CRC error" or "Failed to read the snapshot"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with ''Not enough space to create a volume snapshot on the volume where the snapshot storage is located"
Acronis Cyber Protect: Application-aware backup fails with "Failed to get the metadata from the 'VMware Snapshot Provider' extension library" or "VSS metadata is missing or corrupt"
First cloud backup is slow
Acronis Cyber Protect, Acronis Cyber Backup: How to Restore Files and Folders from Cloud (Web Restore)
Acronis Cyber Backup: Backup Fails with 'The semaphore timeout period has expired'
Acronis Backup: Corrupted MFT, Run List, Block Bitmap or Index forces sector-by-bector backup mode
Acronis Cyber Backup: "Machine is offline for more than X days" alert
Acronis software creates a temporary file during snapshot
Acronis Cyber Backup: backup fails with "The operation has timed out"
Acronis Backup Software Creates Large Incremental or Differential Backup Archives
Acronis Software: Upgrade or Installation Leads to "Fatal Error During Installation"
Acronis Cyber Backup: "There hasn't been a successful backup for more than X days" alert
Acronis Cyber Backup: mms.exe or ams_web_service.exe crashes on Windows 10 Creators Update (build 1703)
"Subscription license will expire soon/expired" alerts
"Backup status is unknown" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "Backup plan is canceled" alert or "The operation is canceled by the user" warning
Acronis software: operation Fails with "The activity state has been repaired after unexpected failure"
Acronis Cyber Backup: Disk Backup with Acronis VSS Provider Fails on Windows SBS and domain controllers
"Backup is corrupted" alert
Acronis Products: installation fails on Windows Server SBS 2003 or Windows XP
Acronis Cyber Protect Cloud, Acronis Cyber Backup: manual registration of backup agent fails with “Failed to encrypt data. The system cannot find the file specified”.
Acronis Backup 12: "Functionality is not available under the assigned license" error
Acronis products: backup to cloud fails with "Failed to resolve hostname"
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers
Acronis Cyber Backup: installation on ARM-powered PC fails with "This app can't run on your PC"
Acronis Backup: activating a cloud subscription fails with "License key is not valid" or "Account does not have available subscription"
Acronis Cyber Backup: "Backup is waiting" alert
Acronis Cyber Backup: Hyper-V replica VMs have inconsistent state after recovery
Acronis Cyber Backup: backup completes with warning "Link target was not backed up" or "The file is out of backup scope"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with "All items specified for backup do not exist." or "None of the items selected for backup were found."
Acronis Cyber Backup Advanced: Adding a Machine to Acronis Management Server Errors Out with "Failed to add machine to the management server"
Acronis Virtualization: Backup of Virtual Machine Fails with "Failed to open the virtual machine"
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Cyber Backup: logging in to the backup console fails for a user without a password

Troubleshooting

Acronis Cyber Cloud: access ports and hostnames
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15 and Acronis Cyber Backup 12.5: Connection Verification Tool
Acronis Cyber Backup: Cleanup Utility
Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15: how to collect system information
Acronis Cyber Backup: Troubleshooting Installation Issues
Acronis Software: Troubleshooting application lockups
Acronis cloud certificate location
Acronis Software: Troubleshooting Application Crashes
Acronis Cyber Backup: VSS Troubleshooting Guide
Acronis Software: Troubleshooting Scheduled Backup Issues
Acronis Cyber Backup: Troubleshooting Performance Issues
Acronis Cyber Backup: virtual machine backup troubleshooting guide
Linux System Report
Acronis Software: Troubleshooting Windows Operating System Lockup
Acronis Cyber Backup: Troubleshooting vSphere Snapshot Issues
Acronis Cyber Backup Advanced: Troubleshooting Tape Detection Issues
Tape Detection Tools
Acronis Cyber Backup: Troubleshooting Recovery Failures
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Backup 12: OS X Services and Processes
Acronis Backup: Troubleshooting Pre/Post Commands Issues
Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
Acronis Backup 12: Manually Adding Machine to Management Server
Acronis Cyber Backup: Troubleshooting HDD Detection Issues
Acronis Cyber Backup: Collecting VMware VDDK Logs
Acronis Cyber Backup 12.5 and 12: how to collect debug logs (Linux)
Acronis Cyber Backup 12.5 and 12: how to collect debug logs (Windows)
Acronis Backup: Collecting SnapAPI Logs
Acronis Cyber Backup 12.5: Troubleshooting mailbox backup failure
Acronis Cyber Backup: Enabling Automatic Dump Creation for Acronis Processes
Acronis Backup 12: Windows Services and Processes
Acronis Cyber Backup: SFTP Log
Acronis Backup: troubleshooting backup or recovery from Command-line issues
Acronis Software: Troubleshooting Linux Operating System Lockup