Articles related to Acronis Backup 12

FAQs & Hot Topics

Registering maintenance renewal under Acronis Account
Acronis Cyber Backup 12.5: FAQ

Licensing, Requirements, Features & More

Firewall settings for Acronis products
Acronis Cyber Cloud: access ports and hostnames
How to find the serial number of your Acronis product
Acronis Universal Restore
Backup archive compatibility across different product versions
Acronis Software: exclude program folders and executables from antivirus and other security programs
Windows 10 support in Acronis products
How to check whether your license is perpetual or subscription
Acronis Software: free VMware ESXi support
Available languages of Acronis products
EFI-based operating systems support in Acronis products
Acronis Cyber Protect: compatibility with Windows BitLocker
Acronis Backup Software: 32-Bit UEFI Devices Support Limitation
Acronis Backup software: NFS shares support
Ext4 Support in Acronis Products
How to activate boxed versions of Acronis products
Acronis Bootable Media displays wrong drive letters
Acronis backup software: Windows mapped network drives are not supported
Solid state drive support in Acronis products
Acronis Cyber Protect Advanced, Acronis Cyber Backup Advanced: Tape Support
Acronis Cloud Storage: list of supported countries
List of support options for Acronis products
Acronis Products: SNMP Support
Acronis Backup 12: Licensing
Compatibility of Acronis Backup Software with Encryption Software
Backup Algorithm in ESX Environment
Windows 8 support in Acronis products
Acronis Cyber Protect Cloud, Acronis Cyber Backup: vCenter Server Virtual Appliance support
Acronis Products: Windows Server 2012 support
Acronis Cyber Backup Advanced: Supported Virtual Tape Libraries
Hybrid drives are not supported in Acronis bootable environment
Acronis Cyber Backup Cloud: Web Console icons reference
Acronis Cyber Backup: DFS Support
Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine
Acronis Software: Advanced Format Drives Support
Acronis Cyber Backup products do not take into account tape hardware compression when calculating space on tape media
Acronis Backup 12: Supported Operating Systems
Acronis Cyber Protect, Acronis Cyber Backup: supported VMware vSAN versions
Acronis Cyber Protect: Disk backup and Microsoft Exchange or SQL backup are performed in queue
Acronis Cyber Protect Cloud, Acronis Cyber Backup: support of Hyper-V clusters
USB 3.0 support in Acronis products
Acronis Cyber Backup: hardware supported by Linux-based bootable media
Acronis Backup 12: Upgrade Table
Installing Acronis Cyber Backup and Acronis Snap Deploy on the same machine
vCloud Air support

How-tos

How to download Acronis bootable media ISO
Creating an MS Installer Log of Acronis Software
How to turn off the automatic renewal of a subscription
Making Acronis Products Compatible with Antivirus Software
Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15: how to collect system information
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Restoring to Dissimilar Hardware with Universal Restore
Registering maintenance renewal under Acronis Account
Acronis Cyber Protect, Acronis Cyber Backup: updating to the latest build
Acronis Backup software: Installation on a Read-Only Domain Controller
Backing Up a NAS Unit
Acronis Cyber Backup 12.5: Downloading Logs
Acronis Cyber Backup 12.5 and 12: unattended installation
Acronis Cyber Protect, Acronis Cyber Backup: Backing Up MySQL
Acronis Cyber Backup: Managing Throttling Policies When Working with Exchange
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Business Products: how to check if your support program is valid
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Backup 12.5 and 12: Viewing and Saving Installation Log
Acronis Cyber Backup 12.5 and 12: Enabling SSL-Secured Connection to Backup Console
Acronis Cyber Backup: Backing Up SQL Databases with Transparent Data Encryption
Acronis Backup 12.5 Advanced: how to configure NetApp SAN storage
Acronis Backup 12: Setting Up Language in UEFI Mode of Bootable Media
Acronis Cyber Protect Cloud, Acronis Cyber Backup: How to disable VDDK transports on agent
Acronis Backup: How to Set Up Exclusions when Backing Up Mounted File Systems
Acronis backup software: Using custom SnapAPI Module in Linux
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to pre-compile Linux SnapAPI module
Acronis Cyber Backup 12.5 and 12: how to set up Gmail as Email server
Acronis Cyber Backup: How to create or update Acronis Bootable Media with closed-source kernel modules
Acronis Cyber Backup: Using Acronis Bootable Media to Boot in RHEV
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to restore files from backups of NTFS volumes with Windows native Data Deduplication
Acronis Cyber Protect: Migrating Machines to Amazon EC2 and Microsoft Azure
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to optimize resource usage and backup performance
Acronis Cyber Backup 12.5 and Acronis Cyber Protect Cloud: how to configure additional network in Agent for VMware (Virtual Appliance)
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to back up a mobile device
Acronis Cyber Backup 12.5 and 12: security guidelines
Acronis Cyber Protect Cloud, Acronis Backup: how to access and recover a file from mobile backup

Technical Questions & Known Solutions - Installation, Update

Acronis Cyber Backup: Troubleshooting Installation Issues
Acronis Software: Installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis products: Installation log shows message "Failed to grab execution mutex. System error 258."
Acronis Software: Upgrade or Installation Leads to "Fatal Error During Installation"
Acronis Products: After uninstalling Acronis product the entry in software list remains.
Acronis Cyber Backup 12.5: Execution of the .exe installation file must be explicitly allowed due to security settings
Acronis Cyber Backup, Acronis Cyber Protect: Installation on Debian Fails with "Cannot execute binary file"
Acronis Cyber Backup: installation on ARM-powered PC fails with "This app can't run on your PC"
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Cyber Backup 12.5: installation fails on Windows Server SBS 2003 or Windows XP

Technical Questions & Known Solutions - Licenses and Quotas

"Subscription license will expire soon/expired" alerts
Acronis Cyber Backup: "Quota almost reached" alert

Technical Questions & Known Solutions - Agent Registration

Acronis Cyber Protect Cloud, Acronis Cyber Backup: manual registration of backup agent fails with “Failed to encrypt data. The system cannot find the file specified”.
Acronis Cyber Backup Advanced: Adding a Machine to Acronis Management Server Errors Out with "Failed to add machine to the management server"

Technical Questions & Known Solutions - Backup

Acronis Cyber Backup: VSS Troubleshooting Guide
Acronis Cyber Protect: Backup Fails with "There is not enough space on the volume where the snapshot storage is located"
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Backup Software: "Failed to create volume snapshot"
Acronis Cyber Backup: virtual machine backup troubleshooting guide
Acronis Cyber Backup: backup fails with "The operation has timed out"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot"
Acronis Software: Troubleshooting Scheduled Backup Issues
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "CRC error" or "Failed to read the snapshot"
"Backup did not start" alert
Acronis Cyber Protect: Application-aware backup fails with "Failed to get the metadata from the 'VMware Snapshot Provider' extension library" or "VSS metadata is missing or corrupt"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
Acronis software: *.OST-file is not backed up
Acronis Cyber Protect, Acronis Cyber Backup: Backup Fails with "Logon failure: unknown user name or bad password"
Acronis Cyber Backup Advanced: Troubleshooting Tape Detection Issues
Acronis Backup: Corrupted MFT, Run List, Block Bitmap or Index forces Sector-by-Sector backup mode
Acronis Cyber Backup 12.5: Troubleshooting mailbox backup failure
Acronis Cyber Backup: "There hasn't been a successful backup for more than X days" alert
Acronis Backup Software Creates Large Incremental or Differential Backup Archives
First cloud backup is slow
Acronis Cyber Backup: Disk Backup with Acronis VSS Provider Fails on Windows SBS and domain controllers
Acronis Backup: troubleshooting backup or recovery from Command-line issues
Acronis Cyber Backup: backup completes with warning "Link target was not backed up" or "The file is out of backup scope"
Acronis Cyber Backup: Backup fails with "Access to the file is denied"
Acronis Cyber Backup: Backup Fails with 'The semaphore timeout period has expired'
Acronis Virtualization: Backup of Virtual Machine Fails with "Failed to open the virtual machine"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "Backup plan is canceled" alert or "The operation is canceled by the user" warning
Acronis Cyber Backup: Backup Fails with "Cannot back up virtual machines of the ESX/ESXi server because the "vStorage APIs" feature is not installed on the server"
Acronis Cyber Protect: Single-Pass Backup of MS SharePoint Server Fails with "Database is already open and can only have one user at a time"
"Backup status is unknown" alert
Acronis Cyber Backup: "Backup is waiting" alert
Acronis Backup 12: backup of virtual machines fails with "The management server is not available for more than 30 days"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Hyper-V virtual machine backup fails with "Failed to obtain associated virtual system settings"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Hyper-V Virtual Machines are Unavailable during Snapshot Creation
"Backup is corrupted" alert
Acronis Cyber Backup: Troubleshooting vSphere Snapshot Issues
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with "All items specified for backup do not exist." or "None of the items selected for backup were found."
Acronis products: backup to cloud fails with "Failed to resolve hostname"
Acronis Backup 12: disk-level backup under bootable media to an USB drive fails

Technical Questions & Known Solutions - Restore

Acronis Cyber Protect, Acronis Cyber Backup: How to Restore Files and Folders from Cloud (Web Restore)
Acronis Cyber Backup: recovery of a Windows Server 2008 hangs at 88%
Acronis Cyber Backup: Troubleshooting Recovery Failures
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers
Acronis Cyber Backup: Recovery of an Exchange database fails with "It is not allowed to overwrite database during recovery"
Acronis Cyber Protect, Acronis Backup for Linux: LVM Structure Cannot Be Partially Restored during Automatic Mapping
Acronis Cyber Backup: Hyper-V replica VMs have inconsistent state after recovery
Acronis Cyber Backup: warning during restore "A required privilege is not held by the client"

Technical Questions & Known Solutions - Bootable Media

Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager

Technical Questions & Known Solutions - Antimalware Protection

Acronis Cyber Backup: "Active Protection service not working" alert

Technical Questions & Known Solutions - Other Issues

Acronis Software: Troubleshooting application lockups
Acronis Cyber Backup: "Machine is offline for more than X days" alert
Acronis Software: Troubleshooting Application Crashes
"Backup/Activity is not responding" alert
Acronis software creates a temporary file during snapshot
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Cyber Protect: Acronis services are not running or connection to Acronis Agent fails with "Failed to establish local connection"
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Cyber Backup: Troubleshooting Performance Issues
Acronis Backup: Troubleshooting Pre/Post Commands Issues
Acronis Software: Troubleshooting Linux Operating System Lockup
Acronis Cyber Backup: mms.exe or ams_web_service.exe crashes on Windows 10 Creators Update (build 1703)
Acronis Cyber Backup: Troubleshooting HDD Detection Issues
Acronis Software: Troubleshooting Windows Operating System Lockup
Acronis Cyber Backup Advanced for Exchange: "The Exchange server has responded that the mailbox quota is exceeded"
Acronis software: operation Fails with "The activity state has been repaired after unexpected failure"
Acronis Cyber Backup: operations with a virtual machine fail with "NBD_ERR_NETWORK_CONNECT"
"Backup finished with warning", "Activity finished with warning", "Activity failed" alerts
Acronis Backup Advanced for Exchange: Backup, Restore, Or Browse Fails with Errors
Acronis Cyber Backup: logging in to the backup console fails for a user without a password
Acronis Backup 12: Adding Local Machine to Management Server Fails during Upgrade from Acronis Backup 11.7
"Validation failed" alert
Acronis Backup: activating a cloud subscription fails with "License key is not valid" or "Account does not have available subscription"
Acronis backup products: Slow detection of some USB drives
Acronis Backup 12: email notifications are not sent after reinstallation of Acronis Management Server
Acronis Backup 12: "Functionality is not available under the assigned license" error

Troubleshooting

Acronis Cyber Protect, Acronis Cyber Backup: Cleanup Utility
Acronis Cyber Cloud: access ports and hostnames
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15 and Acronis Cyber Backup 12.5: Connection Verification Tool
Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15: how to collect system information
Linux System Report
Acronis cloud certificate location
Acronis Backup: Collecting SnapAPI Logs
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
Acronis Backup 12: Manually Adding Machine to Management Server
Acronis Cyber Backup: SFTP Log
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Collecting VMware VDDK Logs
Acronis Backup 12: Windows Services and Processes
Acronis Cyber Backup: Enabling Automatic Dump Creation for Acronis Processes
Acronis Cyber Backup 12.5 and 12: how to collect debug logs (Windows)
Acronis Cyber Backup 12.5 and 12: how to collect debug logs (Linux)
Acronis Backup 12: OS X Services and Processes