Articles related to Acronis Backup 12

FAQs & Hot Topics

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Registering maintenance renewal under Acronis Account
Acronis Backup 12.5: FAQ
Acronis Backup 12: Trial

Licensing, Requirements, Features & More

Acronis Backup: support of Hyper-V clusters
Installing Acronis Backup and Acronis Snap Deploy on the same machine
Acronis Backup: vCenter Server Virtual Appliance support
Acronis Backup: supported VMware vSAN versions
How to check whether your license is perpetual or subscription
Acronis Backup Cloud: Web Console icons reference
Acronis Backup 12: Upgrade Table
Acronis Backup 12: Licensing
Acronis Backup 12: Supported Operating Systems
Acronis Backup: required managed machine service user rights
Windows 10 support in Acronis products
Acronis Backup: hardware supported by Linux-based bootable media
Acronis Backup: NFS shares support
Acronis Cyber Cloud: access ports and hostnames
Acronis Backup: DFS Support
Hybrid drives are not supported in Acronis bootable environment
Acronis backup software: Windows mapped network drives are not supported
Acronis Backup Software: 32-Bit UEFI Devices Support Limitation
Acronis Backup products do not take into account tape hardware compression when calculating space on tape media
Acronis Software: exclude program folders and executables from antivirus and other security programs
Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine
Acronis Backup: Backup Algorithm in ESX Environment
Acronis Products: Windows Server 2012 support
Windows 8 support in Acronis products
Available languages of Acronis products
Acronis Backup Advanced: Tape Support
Acronis Software: free VMware ESXi support
Acronis Software: Advanced Format Drives Support
USB 3.0 support in Acronis products
Acronis Cloud Storage: list of supported countries
Acronis Products: SNMP Support
Ext4 Support in Acronis Products
List of support options for Acronis products
EFI-based operating systems support in Acronis products
How to activate boxed versions of Acronis products
Solid state drive support in Acronis products
How to find the serial number of your Acronis product
Acronis Backup: compatibility with Windows BitLocker
Firewall settings for Acronis products
Backup archive compatibility across different product versions
Compatibility of Acronis Backup Software with Encryption Software
Acronis Universal Restore
Acronis Bootable Media displays wrong drive letters

How-tos

How to download Acronis bootable media ISO
Acronis Backup 12.5 and 12: how to collect system information
Registering maintenance renewal under Acronis Account
Acronis Backup 12.5 and 12: updating to the latest build
How to turn off the automatic renewal of a subscription
Acronis Software: Making Acronis Products Compatible with Antivirus Software
Acronis Backup 12.5 and 12: unattended installation
Acronis Backup: Restoring to Dissimilar Hardware with Universal Restore
Backing Up a NAS Unit
Acronis Backup 12.5 and 12: Enabling SSL-Secured Connection to Backup Console
Creating an MS Installer Log of Acronis Software
Acronis Backup: Backing Up MySQL
Acronis Backup: Backing Up SQL Databases with Transparent Data Encryption
Acronis Backup 12.5 Advanced: how to configure NetApp SAN storage
Acronis Backup for Exchange: Changing Temp Files and Folder Location
Acronis Backup: how to pre-compile Linux SnapAPI module
Acronis Backup: how to optimize resource usage and backup performance
Acronis Backup 12.5: Downloading Logs
Acronis Backup 12.5 and Acronis Backup Cloud: how to configure additional network in Agent for VMware (Virtual Appliance)
Acronis Backup: Migrating Machines to Amazon EC2 and Microsoft Azure
Acronis Backup 12.5 and 12: Viewing and Saving Installation Log
Acronis Backup: Using Acronis Bootable Media to Boot in RHEV
Business Products: Checking If Your Support Program Is Valid
Acronis Backup products: all or some VMware virtual machines do not appear in the console
Acronis Backup 12.5 and 12: security guidelines
Acronis Backup: How to Set Up Exclusions when Backing Up Mounted File Systems
Acronis Backup: How to disable VDDK transports on agent
Acronis Backup: How to create or update Acronis Bootable Media with closed-source kernel modules
Acronis Backup: how to restore files from backups of NTFS volumes with Windows native Data Deduplication
Acronis Backup: how to back up a mobile device
Acronis Backup 12.5 and 12: how to set up Gmail as Email server
Acronis Backup 12: Trial
Acronis Backup: how to access and recover a file from mobile backup
Acronis Backup 12: Setting Up Language in UEFI Mode of Bootable Media

Technical Questions & Known Solutions

Acronis software: M.2 and NVMe drives are not detected by Linux-based bootable media and Acronis startup recovery manager
Acronis Backup: Backup Fails with ''Not enough space to create a volume snapshot on the volume where the snapshot storage is located"
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Backup, Acronis Backup Cloud: backup fails with "CRC error" or "Failed to read the snapshot"
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Backup: Backup fails with "Access to the file is denied"
First cloud backup is slow
Acronis Software: installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis Backup: backup fails with "VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot"
Acronis software: *.OST-file is not backed up
Acronis Backup, Acronis Backup Cloud: backup fails with "The operation has timed out"
Acronis Backup Creates a Temporary File During Snapshot
Acronis Products: Installation Log Shows Message "Failed to grab execution mutex. System error 258."
Acronis Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
Acronis Backup: Hyper-V replica VMs have inconsistent state after recovery
Acronis Backup: "Backup/Activity is not responding" alert
Acronis Backup: "Machine is offline for more than X days" alert
Acronis Backup: Backup Fails with "Cannot back up virtual machines of the ESX/ESXi server because the "vStorage APIs" feature is not installed on the server"
Acronis Backup: manual registration of backup agent fails with “Failed to encrypt data. The system cannot find the file specified”.
Acronis Backup Software: "Failed to create volume snapshot"
Acronis Backup: "Backup did not start" alert
Acronis Backup: "Backup is corrupted" alert
Acronis Backup: installation on ARM-powered PC fails with "This app can't run on your PC"
Acronis Backup: recovery of an Exchange database fails with "It is not allowed to overwrite database during recovery"
Acronis Backup Software Creates Large Incremental or Differential Backup Archives
Acronis Backup: "Active Protection service not working" alert
Acronis Software: How to Restore Files and Folders from Cloud (Web Restore)
Acronis Backup: operations with a virtual machine fail with "NBD_ERR_NETWORK_CONNECT"
Acronis Backup and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Backup: Disk Backup with Acronis VSS Provider Fails on Windows SBS and domain controllers
Acronis Products: After uninstalling Acronis product the entry in software list remains.
Acronis Backup 12: email notifications are not sent after reinstallation of Acronis Management Server
Acronis Backup Advanced: Adding a Machine to Acronis Management Server Errors Out with "Failed to add machine to the management server"
Acronis Software: Operation Fails with "The activity state has been repaired after unexpected failure"
Acronis Backup 12: Backup Fails with "Logon failure: unknown user name or bad password"
Acronis Backup: "Backup is waiting" alert
Acronis Backup: "There hasn't been a successful backup for more than X days" alert
Acronis Backup: backup completes with warning "Link target was not backed up" or "The file is out of backup scope"
Acronis Backup 12: disk-level backup under bootable media to an USB drive fails
Acronis Software: Upgrade or Installation Leads to "Fatal Error During Installation"
Acronis Backup Advanced for Exchange: "The Exchange server has responded that the mailbox quota is exceeded"
Acronis Backup: logging in to the backup console fails for a user without a password
Acronis Backup 12: Adding Local Machine to Management Server Fails during Upgrade from Acronis Backup 11.7
Acronis Products: installation fails on Windows Server SBS 2003 or Windows XP
Acronis Backup products: all or some VMware virtual machines do not appear in the console
Acronis Backup: "Backup status is unknown" alert
Acronis products: "Acronis Cloud Storage Subscription is 100% full" email messages while free space is available
Acronis Backup 12: "Functionality is not available under the assigned license" error
Acronis Products: Backup to Cloud Fails with "Failed to resolve hostname"

Troubleshooting

Acronis Software: Troubleshooting Application Crashes
Acronis Backup Cloud and Acronis Backup 12/12.5: Connection Verification Tool
Acronis Backup 12.5 and 12: how to collect system information
Acronis Backup: Troubleshooting Installation Issues
Acronis cloud certificate location
Acronis Cyber Cloud: access ports and hostnames
Acronis Backup: Cleanup Utility
Acronis Software: Troubleshooting Scheduled Backup Issues
Tape Detection Tools
Acronis Software: Troubleshooting Application Lockups
Acronis Software: Troubleshooting Operating System Crashes
Acronis Backup: VSS Troubleshooting Guide
Acronis Backup 12.5 and 12: how to collect debug logs (Windows)
Acronis Backup: virtual machine backup troubleshooting guide
Acronis Backup 12: Manually Adding Machine to Management Server
Acronis Backup for Exchange: Changing Temp Files and Folder Location
Acronis Backup 12.5: Troubleshooting mailbox backup failure
Acronis Backup 12.5 and 12: how to collect debug logs (Linux)
Acronis Backup: Troubleshooting Performance Issues
Acronis Backup: Troubleshooting HDD Detection Issues
Acronis Software: Troubleshooting Windows Operating System Lockup
Acronis Backup 12: Windows Services and Processes
Acronis Backup: Troubleshooting Recovery Failures
Acronis Backup: SFTP Log
Acronis Backup 12: OS X Services and Processes
Acronis Backup Advanced: Troubleshooting Tape Detection Issues
Acronis Backup: Collecting SnapAPI Logs
Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
Acronis Backup: Enabling Automatic Dump Creation for Acronis Processes
Acronis Backup, Acronis Backup Cloud: Troubleshooting vSphere Snapshot Issues