FAQs & Hot Topics

List of support options for Acronis products

Security Updates

For information on security updates, visit https://security-advisory.acronis.com

Licensing, Requirements, Features & More

How to download Acronis bootable media ISO
Firewall settings for Acronis products
How to find the serial number of your Acronis product
Acronis Software: exclude program folders and executables from antivirus and other security programs
Acronis Bootable Media
Acronis Universal Restore
Backup archive compatibility across different product versions
Acronis Cloud Storage: list of supported countries
Acronis Backup to Cloud access ports and hostnames
Acronis Backup: Required User Permissions for Local and Remote Management
EFI-based operating systems support in Acronis products
Ext4 Support in Acronis Products
Acronis Backup to Cloud: Disk Defragmentation Is Not Recommended
Acronis software: Windows mapped network drives are not supported
Acronis products: using USB sticks with more than 32GB capacity
Keyboard Navigation in Acronis Bootable Media
Acronis Backup & Recovery: Types of Installation Files
Acronis Backup: Retention of Backups
Acronis Backup Advanced: Tape Pools
Restore Scenarios of Server Clusters
Archive Compression in Acronis Products
Acronis Backup Vaults
VIA C3 Processor Support in Acronis Products
Acronis Software: Advanced Format Drives Support
Acronis Backup to Cloud: Initial Seeding and Large Scale Recovery Country Availability
Acronis Smart Error Reporting
Compatibility of Acronis Backup Software with Encryption Software
Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine
Acronis Backup to Cloud: Initial Seeding Licensing
Acronis Products: SNMP Support
Acronis Backup: "Itzam" Folder
Acronis Backup to Cloud: Initial Seeding
Acronis Drive Monitor Integration with Acronis Products
Initial Seeding: supported HDD types
Acronis Bootable Media displays wrong drive letters
Acronis Backup: Archives and Backups
Volume Size Supported by Acronis Software
Acronis Backup Advanced: Upgrade Sequence
Compatibility of Acronis Backup Software with Aladdin Secret Disk
USB 3.0 support in Acronis products
Blu-Ray Disc Support in Acronis Products
Acronis Cyber Backup and Acronis Snap Deploy Comparison
Acronis Backup and Recovery 11: Components Compatibility with Acronis Backup and Recovery 10
Wake-On-LAN Technology Used in Acronis Backup Advanced
Acronis Backup Advanced: Compatibility of Centralized Unmanaged Vaults Across Different Product Versions

How-tos

How to download Acronis bootable media ISO
Creating an MS Installer Log of Acronis Software
How to find the serial number of your Acronis product
Creating the SNAPAPI Module in Acronis Backup Software for Linux
Acronis Backup Advanced: Adding Storage Node to Acronis Management Server
Backing Up a NAS Unit
Acronis Backup to Cloud: Finding the Datacenter Address
How to download Acronis product in another language
Acronis Backup & Recovery Online: Purchasing Large Scale Recovery
Acronis Backup Advanced: Moving Vaults on Acronis Management Server
Acronis Cyber Backup Advanced: Manually Detaching a Managed Vault
Acronis Backup and Recovery: Backing Up and Restoring Domain Controller
Acronis Backup to Cloud: Large Scale Recovery
Acronis Backup: Backing Up to NAS
Changing Keyboard Language in Acronis Bootable Media
Acronis Backup & Recovery Online: Converting Trial Online Backup Subscription into Full
Acronis Backup to Cloud: Purchasing Initial Seeding
Acronis Backup Advanced: Tool for finding backups in offline managed vault
Acronis Backup: Setting Up E-Mail Notifications
Acronis Backup Advanced: Finding Backups in Offline Managed Vault
Acronis Backup & Recovery: Connecting to Acronis Bootable Media
Downgrading Acronis Backup & Recovery 11 to Acronis Backup & Recovery 10
Acronis Backup & Recovery 10: Generating System Report
Acronis Backup and Recovery 11: Upgrading Virtual Appliance via vCenter Fails

Technical Questions & Known Solutions - Installation, Update

Acronis backup software: installation fails with "Failed to grant priviledge to user" or "Failed to add user to group 'Backup Operators'"
Acronis Products: After uninstalling Acronis product the entry in software list remains.
Acronis Backup Advanced: Troubleshooting Remote Installation Issues
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Backup Advanced 11.7/11.5: Installation of Management Console Fails with Error "Failed to get installed VMware Clients ids."
Acronis Backup: Installation Fails on Read-Only Domain Controller

Technical Questions & Known Solutions - Backup

Troubleshooting Issues with Corrupt Backups
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Software: Troubleshooting Scheduled Backup Issues
Acronis Cyber Backup: virtual machine backup troubleshooting guide
Acronis Cyber Backup Software: "Failed to create volume snapshot"
Acronis Backup Software Creates Large Incremental or Differential Backup Archives
Acronis Cyber Protect: Backup Fails with "Cannot back up virtual machines of the ESX/ESXi server because the "vStorage APIs" feature is not installed on the server"
Acronis Backup 11.7/11.5: Backing Up to Removable Devices with Regular Drive Swaps
Acronis Backup Software: Backup Fails with "Cannot Continue Backup. There Is Not Enough Free Space on the Drive Where the Snapshot Cache File Is Located."
Acronis Backup: The Speed of Citrix XEN 5.6 Virtual Machine Backup to a Network Share Is Slow
Acronis Backup: Scheduled Backup Plan Issues Caused by Antivirus Software
Acronis Backup Software: VSS Backup Fails with "Failed to create volume snapshot" on a Machine with Microsoft SQL Server 2000
Acronis Virtualization: Backup of Virtual Machine Fails with "Failed to open the virtual machine"
First cloud backup is slow
VSS Locks Partition after Running a Backup
Acronis Cyber Backup: Backup Fails with 'The semaphore timeout period has expired'
Acronis Backup Advanced: Troubleshooting Deduplication Backup Failures

Technical Questions & Known Solutions - Restore

Acronis Software: Troubleshooting Universal Restore and Bootability Issues

Technical Questions & Known Solutions - Bootable Media

Acronis Bootable Media does not detect HP Smart Array B110i, B120i, B140i, B320i, S110i

Technical Questions & Known Solutions - Other Issues

Acronis Software: Troubleshooting Application Crashes
Acronis Cyber Protect: Acronis services are not running or connection to Acronis Agent fails with "Failed to establish local connection"
Acronis software creates a temporary file during snapshot
Domain Controller Cannot Start after Restore
Acronis Products: Applications Build on ESENT Running on Windows Vista, Windows Server 2008 and Windows 7 may not work correctly after restoring or cloning to a drive with different physical sector
Acronis Backup & Recovery: Connection to Local Machine Errors Out with Error Code 0x00AD0003+0x00030002+0x0000FFF0
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Backup & Recovery 10 Shows "Versions of the management console and agents differ" If Run with Acronis Disk Director 11 Advanced
Acronis Backup & Recovery Online: Canceling Initial Seeding Order
Acronis Backup Software: Slow Windows Shutdown or Restart
Acronis Backup Software: Task With ID XXX Does Not Exist
Acronis Backup & Recovery: Archives Edited in the Read/Write Mount Mode Are Not a Part of the Incremental Chain
Acronis Backup & Recovery: Scheduled Backup Plan Fails with "Logon failure: unknown user name or bad password"
Acronis Product Does Not Prompt to Use Acronis Universal Restore
Acronis Backup & Recovery: Restoring Archives from a Centralized Unmanaged or Managed Vault Using Acronis Bootable Media
Acronis Backup Advanced: Bootable Agent Cannot Be Added to Acronis Management Server
Acronis Backup: "Deployment has failed: task ID is empty"
Acronis Backup Advanced: Connection Errors Out with "Required Service is Unavailable" and Error Code 0x00AD0003+0x00030431
Acronis Backup 11.7/11.5: E-mail Notification Fails with "response : 535 5.7.3 Authentication unsuccessful"
Installation of Acronis Products in Windows Creates Temporary Files in %TMP% on System Partition
Acronis Backup & Recovery: Connection Errors Out with Error Code 0x00AD0003+0x00030422
Acronis Backup: Shutdown Post-Backup Command Prevents Other Tasks in Plan from Executing
Acronis Backup & Recovery: Impossible to Back Up Both Local and Network Folders in One Task
Acronis Backup & Recovery Online: Trial and Full Subscription Type Must Match
Acronis Products: Recovery of Windows XP or 2003 from IDE to AHCI Mode Makes System Unbootable
Acronis vmProtect 7: Hosts Take Incorrect Number of Licenses
Acronis Snap Deploy 4: Restart Acronis Managed Machine Service After Installation Over Acronis Backup & Recovery
Acronis Backup Advanced: Connection to Remote Component Fails with "Failed to establish remote connection: Remote connections are disabled."
Acronis Backup Agent for Linux Fails to Be Installed Correctly due to GCC Versions Difference
Acronis Backup: E-mail Notification Sending Fails with "Authentication not enabled - SMTP authentication failed"
Wake-On-LAN Does Not Work after Hard Shutdown
Acronis Backup & Recovery: Restore or Validation Fails with 0x00A10007
Acronis Backup Advanced 11.5: Violation of UNIQUE KEY constraint 'PK_Slice'. Cannot insert duplicate key in object 'dbo.Slice'.
Acronis Products: Backup Fails When AhnLab Antivirus Is Enabled
Acronis Backup & Recovery 11 Is Not Compatible with Acronis Backup & Recovery 10 Agents from Build 13545
Installation Rolls Back with "Failed to grant access to the agent certificate!" in the Log
Acronis Backup & Recovery 11: Installation Rollback "Failed to adjust certificates folder security."
Acronis Disk Director 11 Advanced: "Cannot connect to localhost" After the Installation of Acronis Backup & Recovery 10
Acronis Product Fails to Validate Backup with "Insufficient system resources exist to complete the requested service"
Acronis Cloud Backup: Backup to Acronis Cloud Storage Fails with "The certification server is unavailable"
Acronis Backup Displays "This program might not have installed correctly" during Installation on Windows 7 x64 or Windows Server 2008 R2 x64
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Bootable Media with Linux-Like Representation Cannot Access NTFS Disks
Acronis Product Freezes the System Due to Drivers Conflict
Acronis Backup Advanced: Connection to Acronis Agent Errors Out with 0x00AF0012+0x00AD0003+0x00030002+0x0000FFF0+0x80070002
Boot from Acronis PXE Server Fails with "Acronis Loader fatal error: At least 512 Kb of conventional memory required to start Acronis Loader"
Acronis Product Cannot Create Acronis Secure Zone
Acronis Backup Advanced: Remote Connection Errors Out with 0x00AD0003
Folder Exclusion in Acronis Backup & Recovery Does Not Work without the Closing Slash
Acronis Backup Advanced: Connection to Acronis Agent Errors Out with 0x00AF0014+0x00AD0003+0x00030002+0x0000FFF0+0x80070002

Troubleshooting

Creating the SNAPAPI Module in Acronis Backup Software for Linux
Acronis Software: Allowing Acronis Products Through Firewalls
Collecting Acronis Backup & Recovery 10 Agent for ESX/ESXi Virtual Appliance Logs
Arconis Backup Advanced: Troubleshooting Wake-On-LAN Issues
Acronis Backup 11.7 prior to U1: collecting debug logs