FAQs & Hot Topics

Registering maintenance renewal under Acronis Account

Licensing, Requirements, Features & More

Firewall settings for Acronis products
Acronis Software: exclude program folders and executables from antivirus and other security programs
How to find the serial number of your Acronis product
Backup archive compatibility across different product versions
Acronis Universal Restore
Acronis Software: free VMware ESXi support
Acronis Bootable Media
Acronis Backup: Required User Permissions for Local and Remote Management
Acronis Backup & Recovery 11 Cleanup Utility
Acronis Cloud security and privacy
List of support options for Acronis products
Ext4 Support in Acronis Products
Acronis Cyber Protect Advanced, Acronis Cyber Backup Advanced: Tape Support
Acronis Backup to Cloud access ports and hostnames
Acronis Backup: Retention of Backups
Wake-On-LAN Technology Used in Acronis Backup Advanced
Acronis Cloud Storage: list of supported countries
Acronis Software: Advanced Format Drives Support
Solid state drive support in Acronis products
Acronis Backup Vaults
Acronis products: using USB sticks with more than 32GB capacity
Acronis Backup: Archives and Backups
Acronis Bootable Media displays wrong drive letters
Acronis Cyber Backup: DFS Support
Restore Scenarios of Server Clusters
Acronis backup software: Windows mapped network drives are not supported
Acronis Backup & Recovery 11 System Requirements
Acronis Backup: Disaster Recovery Plan
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Databases and Logs
Acronis Bootable Media: Use Only 32-Bit Drivers for WinPE-Based Devices Recognition
Archive Compression in Acronis Products
Acronis Backup & Recovery: Import and Export of Backup Plans
Acronis Products: SNMP Support
Acronis Backup & Recovery 11: Acronis Universal Restore for Linux
Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine
Keyboard Navigation in Acronis Bootable Media
Compatibility of Acronis Backup Software with PGP Software
Acronis Backup: "Itzam" Folder
VIA C3 Processor Support in Acronis Products
Acronis Backup & Recovery 11 Editions
Compatibility of Acronis Backup Software with Encryption Software
Acronis Backup & Recovery 11: Supported Storage Devices
Acronis Backup & Recovery 11: Licensing
Acronis Backup & Recovery 11: Deduplication Best Practices
Acronis Backup Advanced: Tape Pools
Acronis Backup & Recovery 11: Supported Virtualization Platforms
Acronis Backup & Recovery 11 Advanced: Technical Upgrade Sequence
Acronis Smart Error Reporting
Acronis Backup to Cloud: Disk Defragmentation Is Not Recommended
Blu-Ray Disc Support in Acronis Products

How-tos

How to download Acronis bootable media ISO
Registering maintenance renewal under Acronis Account
Creating an MS Installer Log of Acronis Software
Acronis Backup: Backing Up to NAS
Acronis Backup: Using Acronis Media Builder to Build WinPE with Acronis Plug-In
Making Acronis Products Compatible with Antivirus Software
Creating the SNAPAPI Module in Acronis Backup Software for Linux
Acronis Backup 11.7: Creating Acronis Bootable Media
Backing Up a NAS Unit
Acronis Cyber Backup Advanced: Changing the TapeLocation Folder
Acronis Backup software: Installation on a Read-Only Domain Controller
Acronis Backup & Recovery: Connecting to Acronis Bootable Media
Acronis Backup & Recovery 11: Manual Uninstallation
Acronis Backup to Cloud: How to Increase Storage Quota
Acronis Cyber Backup Advanced: Manually Detaching a Managed Vault
Acronis Backup & Recovery 11: Restoring to Dissimilar Hardware with Universal Restore
Acronis Backup Advanced 11.7: Preparing Machines for Remote Installation
Acronis Backup Advanced: Adding Storage Node to Acronis Management Server
Acronis Backup & Recovery Advanced: Upgrading Acronis Agent Remotely
Changing Keyboard Language in Acronis Bootable Media
Acronis Backup and Recovery 11 Virtual Edition: Incremental Conversion to Virtual Machine
Acronis Backup & Recovery 11.5/11 Advanced: Custom Installation
Acronis Backup to Cloud: Finding the Datacenter Address
Acronis Backup Advanced: How to Force Tape Detection
Acronis Backup to Cloud: Large Scale Recovery
Acronis Backup & Recovery 11: Changing Default Catalog Database Folders
Acronis Backup & Recovery 11: LAN-Free Offloaded Backup of Virtual Machines
Acronis Backup Advanced: Finding Backups in Offline Managed Vault
Acronis Backup: Using Microsoft VSS instead of Acronis VSS
Acronis Backup and Recovery: Backing Up and Restoring Domain Controller
Acronis Backup & Recovery: Activating Trial Online Backup Subscription
Acronis Backup & Recovery 11: USB Tape Drive Support
Acronis Backup & Recovery 11 Standalone: Upgrading from Acronis Backup & Recovery 10
How to download Acronis product in another language
Acronis Backup: Specifying Task Credentials
Acronis Backup Advanced: Cleaning Acronis Management Server Database
Acronis Backup & Recovery 11 Server for Linux: Installation
Acronis Backup & Recovery 11 Standalone: Updating to Build 17437
Acronis Backup Advanced: Tool for finding backups in offline managed vault
Acronis Backup: Switching between Removable/Fixed Mode of RDX and USB Drives
Acronis Backup & Recovery 11 Advanced: Updating to Build 17437
Acronis Backup & Recovery 11: Requesting SnapAPI Logs
Acronis Backup: Setting Up E-Mail Notifications
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Adding Acronis Plug-In to WinPE 2.x or 3.x ISO
Acronis Backup and Recovery 11: Upgrading Centralized Managed Vaults on Tapes
Acronis Backup & Recovery Online: Converting Trial Online Backup Subscription into Full
Acronis Backup Advanced: Moving Vaults on Acronis Management Server
Acronis Backup & Recovery 11: Generating System Report
Acronis backup software: Using custom SnapAPI Module in Linux
Acronis Backup and Recovery 11: Installation

Technical Questions & Known Solutions - Installation, Update

Acronis Cyber Backup: Troubleshooting Installation Issues
Acronis backup software: installation fails with "Failed to grant priviledge to user" or "Failed to add user to group 'Backup Operators'"
Acronis Backup Advanced: Troubleshooting Remote Installation Issues
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis Products: After uninstalling Acronis product the entry in software list remains.
Acronis Backup Advanced 11.7/11.5: Installation of Management Console Fails with Error "Failed to get installed VMware Clients ids."
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Software: Upgrade or Installation Leads to "Fatal Error During Installation"
Acronis Backup Advanced: Connection Attempt Fails with "Only Acronis Agent Core is installed"
Acronis Backup: Installation of Enhanced Write Filter (EWF) Manager Deletes fltsrv String from Upper Filters
Acronis Backup: Installation Fails on Read-Only Domain Controller
Acronis Backup 11.7/11.5: Reboot Is Required after Installation on Windows XP
Acronis Backup: Installation of Acronis Agent Fails with "CertificateUri is null"

Technical Questions & Known Solutions - Agent Registration

Acronis Cyber Backup Advanced: Adding a Machine to Acronis Management Server Errors Out with "Failed to add machine to the management server"

Technical Questions & Known Solutions - Backup

Acronis Cyber Backup: VSS Troubleshooting Guide
Acronis Cyber Backup: virtual machine backup troubleshooting guide
Acronis Cyber Backup Software: "Failed to create volume snapshot"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with ''Not enough space to create a volume snapshot on the volume where the snapshot storage is located"
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Software: Troubleshooting Scheduled Backup Issues
Acronis Cyber Backup: Backup Fails with 'The semaphore timeout period has expired'
Acronis Cyber Backup: Backup Fails with "Cannot back up virtual machines of the ESX/ESXi server because the "vStorage APIs" feature is not installed on the server"
VSS Locks Partition after Running a Backup
Acronis Backup: Scheduled Backup Plan Issues Caused by Antivirus Software
Acronis Virtualization: Backup of Virtual Machine Fails with "Failed to open the virtual machine"
Acronis Backup 11.7/11.5: Backing Up to Removable Devices with Regular Drive Swaps
Acronis Backup 11.7/11.5/11 Errors Out with "A problem with licenses has occurred" or "Feature is disabled"
Acronis Backup Software Creates Large Incremental or Differential Backup Archives
Acronis Backup Software: Backup Fails with "Cannot Continue Backup. There Is Not Enough Free Space on the Drive Where the Snapshot Cache File Is Located."
Acronis Backup Software: VSS Backup Fails with "Failed to create volume snapshot" on a Machine with Microsoft SQL Server 2000
First cloud backup is slow
Acronis Cyber Backup: Disk Backup with Acronis VSS Provider Fails on Windows SBS and domain controllers
Acronis Backup Advanced: "There is no license required to perform the operation with 'name'"
Acronis Backup Advanced: Troubleshooting Deduplication Backup Failures
Acronis Products: Virtual machine backup fails with "Awaiting task 'CreateSnapshot' has failed. Reason: File is larger than the maximum size supported by datastore"
Acronis Backup 11.7/11.5: "Cannot back up this virtual machine because it is replicated"
Acronis Backup: The Speed of Citrix XEN 5.6 Virtual Machine Backup to a Network Share Is Slow

Technical Questions & Known Solutions - Restore

Acronis Software: Troubleshooting Universal Restore and Bootability Issues
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Restore Wizard Shows Not More Than 5.000 Files
Acronis Backup: After Restoring Red Hat Enterprise Linux 4.6 x64 into an Red Hat Enterprise Virtualization Virtual Machine Booting Fails with Kernel Panic
Acronis Backup: Acronis Active Restore Does Not Support GPT Disks
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers

Technical Questions & Known Solutions - Bootable Media

Acronis Bootable Media does not detect HP Smart Array B110i, B120i, B140i, B320i, S110i

Technical Questions & Known Solutions - Other Issues

Acronis Cyber Protect: Acronis services are not running or connection to Acronis Agent fails with "Failed to establish local connection"
Acronis Software: Troubleshooting Application Crashes
Acronis Backup: Troubleshooting Pre/Post Commands Issues
Acronis Backup: Do Not Run Acronis Managed Machine Service under the Local System Account
Acronis Backup & Recovery: Connection Errors Out with Error Code 0x00AD0003+0x00030422
Acronis Software: Troubleshooting PXE Booting Issues
Acronis Backup & Recovery 11.5: Acronis Storage Node Operation fails with "The requested operation could not be completed due to a file system limitation "
Acronis Backup & Recovery: Impossible to Back Up Both Local and Network Folders in One Task
Acronis Backup: "Installation error" and 0x00624E29+0x00D281F5
Acronis Backup Advanced: Managed Vault Is Unavailable after Storage Node Re-Installation
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis software creates a temporary file during snapshot
Acronis Backup & Recovery: Scheduled Backup Plan Fails with "Logon failure: unknown user name or bad password"
Acronis Backup: Microsoft Linux Integration Services Version v3.2 for Hyper-V Are Not Supported
Acronis Backup: Sending E-mail Notification Fails with 0x014F0020+0x014F0016
Acronis Backup & Recovery 11: Scheduled Backup to USB Fails with "Failed to open the backup location"
Acronis Backup & Recovery Bootable Media Created in Linux Fails to Restore Files or Folders to Original Place
Acronis Backup & Recovery 11: 3ware Controller Throws Error in System Event Log
Acronis Backup: activating a cloud subscription fails with "License key is not valid" or "Account does not have available subscription"
Acronis Backup & Recovery 11 Errors Out with "Error occured while creating the file" When Backing Up to FTP
Acronis Backup Advanced 11.5 or Acronis Backup & Recovery 11: "Failed to connect to the storage node. Certificate verify failed."
Acronis Backup & Recovery 11: Acronis Disk Director Lite on EFI: Converting Basic GPT Disk to Dynamic Erases the Partition
Acronis Product Fails to Validate Backup with "Insufficient system resources exist to complete the requested service"
Acronis Backup & Recovery 11: "Network connect speed" or "HDD writing speed" Is Not Displayed
Acronis Products: Recovery of Windows XP or 2003 from IDE to AHCI Mode Makes System Unbootable
Acronis Backup 11.7/11.5: Full Cataloging of Vault on Network Share Takes Significant Time
Acronis Backup Advanced: Connection to Acronis Agent Errors Out with 0x00AF0012+0x00AD0003+0x00030002+0x0000FFF0+0x80070002
Acronis Backup & Recovery 11: Drive Letters Are Not Assigned to Recovered Dynamic Volumes
Acronis Backup & Recovery 11: Backup/Restore Fails if There Are Capital Letters in a Subfolder on a Network Share
Acronis Backup Advanced: Removing Incomplete Activities and Backup Plans with False Status on Acronis Management Server
Acronis Backup Advanced: Bootable Agent Cannot Be Added to Acronis Management Server
Acronis Backup 11.5/11: Installation Fails on RHEL 3
Acronis Backup & Recovery: Connection to Local Machine Errors Out with Error Code 0x00AD0003+0x00030002+0x0000FFF0
Acronis Backup: E-mail Notification Sending Fails with "Authentication not enabled - SMTP authentication failed"
Acronis Cloud Backup: Backup to Acronis Cloud Storage Fails with "The certification server is unavailable"
Acronis Backup & Recovery 11: Installation Error 0x00624E29+0x00D281F7
Acronis Backup Advanced: Remote Installation Fails If "Deny log on as a service" Is Enabled
Acronis Backup 11.5: ARSM and Tray Monitor Are Always Installed in the Default Folder
Acronis Backup 11.5: Bootable Media Does Not Show Backups Created from Previous Version
Acronis Backup Advanced: Connection to Acronis Agent Errors Out with 0x00AF0014+0x00AD0003+0x00030002+0x0000FFF0+0x80070002
Acronis Backup & Recovery Online: Canceling Initial Seeding Order
Acronis Backup & Recovery 11: Credentials Are Required for Managing Local Machine via RDP
Acronis Backup Software: Task With ID XXX Does Not Exist
Acronis Backup & Recovery 11: Upgrade Serials Cannot Be Used with Acronis Backup & Recovery 10 Serials on Linux
Acronis Backup Advanced Fails to Add Agent to Acronis Management Server during Installation
Acronis Product Does Not Prompt to Use Acronis Universal Restore
Acronis Backup & Recovery 11: "Next" Button Is Grayed Out If the Last Character In the Installation Path Is Space
Acronis Backup 11.5 and Acronis Backup & Recovery 11: While Restoring LVM Volume Created with Acronis Backup & Recovery 10 in Sector-by-Sector Mode Ask for Reboot Before Restore Is Finished
Acronis Snap Deploy 4: Restart Acronis Managed Machine Service After Installation Over Acronis Backup & Recovery
Acronis Backup & Recovery 11 and Acronis Universal Restore Bundled License Prompts for an Additional Serial Key

Troubleshooting

Acronis Product Does Not Detect Hard Disks in Windows
Creating the SNAPAPI Module in Acronis Backup Software for Linux
Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
Acronis Software: Allowing Acronis Products Through Firewalls
Acronis Backup: Events in Application Event Log of Windows
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Databases and Logs
Acronis Backup 11.7 prior to U1: collecting debug logs
Acronis Backup Advanced 11.7/11.5: Enabling Automatic Dump Creation on Storage Node
Acronis Backup Advanced 11.7/11.5 and Acronis Backup & Recovery 11: Troubleshooting Script for Acronis Management Server
Collecting Acronis Backup & Recovery 10 Agent for ESX/ESXi Virtual Appliance Logs
Arconis Backup Advanced: Troubleshooting Wake-On-LAN Issues