FAQs & Hot Topics

Registering maintenance renewal under Acronis Account
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"

Licensing, Requirements, Features & More

Backup archive compatibility across different product versions
Firewall settings for Acronis products
How to find the serial number of your Acronis product
Acronis Bootable Media
Acronis backup software: Windows mapped network drives are not supported
Solid state drive support in Acronis products
Acronis Universal Restore
Acronis Software: exclude program folders and executables from antivirus and other security programs
Restore Scenarios of Server Clusters
Acronis Software: free VMware ESXi support
Acronis Bootable Media displays wrong drive letters
List of support options for Acronis products
Ext4 Support in Acronis Products
Acronis Backup & Recovery 11 System Requirements
Acronis Backup to Cloud access ports and hostnames
Compatibility of Acronis Backup Software with Encryption Software
Acronis Smart Error Reporting
Acronis products: using USB sticks with more than 32GB capacity
Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine
Acronis Backup & Recovery 11 Cleanup Utility
Acronis Backup & Recovery: Types of Installation Files
Acronis Backup: Retention of Backups
Archive Compression in Acronis Products
Acronis Products: SNMP Support
USB 3.0 support in Acronis products
Acronis Cloud security and privacy
Acronis Backup: Archives and Backups
Acronis Bootable Media: Use Only 32-Bit Drivers for WinPE-Based Devices Recognition
Acronis Cyber Protect Advanced, Acronis Cyber Backup Advanced: Tape Support
Acronis Cloud Storage: list of supported countries
Acronis Backup: Required User Permissions for Local and Remote Management
Acronis Backup: Disaster Recovery Plan
Acronis Backup & Recovery 11: Acronis Universal Restore for Linux
Keyboard Navigation in Acronis Bootable Media
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Databases and Logs
Acronis Backup to Cloud: Initial Seeding
Acronis Drive Monitor Integration with Acronis Products
Acronis Backup & Recovery 11: Operations with Tapes
Acronis Backup & Recovery: Import and Export of Backup Plans
Acronis Backup Vaults
Acronis Backup to Cloud: Disk Defragmentation Is Not Recommended
Blu-Ray Disc Support in Acronis Products
Initial Seeding: supported HDD types
Acronis Backup & Recovery 11 Virtual Edition: Distribution of Virtual Machines among Agents
Acronis Backup & Recovery 11: Permissions on Vaults
Acronis Cyber Backup: DFS Support
Acronis Backup: "Itzam" Folder
Acronis Backup & Recovery 11: Tape Compatibility Table
Volume Size Supported by Acronis Software
Acronis Backup Advanced: Compatibility of Centralized Unmanaged Vaults Across Different Product Versions

How-tos

How to download Acronis bootable media ISO
Creating an MS Installer Log of Acronis Software
Registering maintenance renewal under Acronis Account
Creating the SNAPAPI Module in Acronis Backup Software for Linux
Acronis Backup: Using Acronis Media Builder to Build WinPE with Acronis Plug-In
Making Acronis Products Compatible with Antivirus Software
Backing Up a NAS Unit
Acronis Backup & Recovery 11: Manual Uninstallation
Acronis Backup 11.7: Creating Acronis Bootable Media
Acronis Backup Advanced: Cleaning Acronis Management Server Database
Acronis Backup and Recovery: Backing Up and Restoring Domain Controller
Acronis Backup: Backing Up to NAS
Acronis Backup & Recovery 11: Changing Default Catalog Database Folders
Acronis Cyber Backup Advanced: Changing the TapeLocation Folder
Acronis Backup: Installation on a Read-Only Domain Controller
Acronis Backup Advanced: Adding Storage Node to Acronis Management Server
Acronis Backup: Using Microsoft VSS instead of Acronis VSS
Acronis Backup to Cloud: How to Increase Storage Quota
Acronis Backup and Recovery 11 Virtual Edition: Incremental Conversion to Virtual Machine
Acronis Backup: Setting Up E-Mail Notifications
Acronis Backup: Specifying Task Credentials
Acronis Backup & Recovery 11 Server for Linux: Installation
Acronis Backup to Cloud: Purchasing Initial Seeding
Acronis Cyber Backup: Managing Throttling Policies When Working with Exchange
Changing Keyboard Language in Acronis Bootable Media
Acronis Backup & Recovery 11: Restoring to Dissimilar Hardware with Universal Restore
Acronis Backup & Recovery 11: USB Tape Drive Support
Acronis Backup to Cloud: Large Scale Recovery
How to download Acronis Product in another language
Acronis Backup Advanced 11.5: Cleaning Acronis Storage Node Database
Acronis Backup and Recovery 11: Upgrading Virtual Appliance via vCenter Fails
Acronis Backup 11.7/11.5: Backing Up to Removable Devices with Regular Drive Swaps
Acronis Backup & Recovery 11: How to Export Logs from Acronis Management Console
Acronis Backup: Switching between Removable/Fixed Mode of RDX and USB Drives
Acronis Backup & Recovery 11.5/11 Advanced: Custom Installation
Acronis Backup & Recovery: Activating Trial Online Backup Subscription
Acronis Backup to Cloud: Finding the Datacenter Address
Acronis Backup Advanced: How to Force Tape Detection
Acronis Backup & Recovery 11 Standalone: Upgrading from Acronis Backup & Recovery 10
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Adding Acronis Plug-In to WinPE 2.x or 3.x ISO
Acronis Backup & Recovery Online: Converting Trial Online Backup Subscription into Full
Acronis Backup and Recovery 11: Installation
Acronis Backup & Recovery: Connecting to Acronis Bootable Media
Acronis Backup & Recovery 11: Granular Upgrade
Acronis Backup Advanced: Tool for finding backups in offline managed vault
Acronis Backup & Recovery 11 Advanced: Upgrading from Acronis Backup & Recovery 10
Acronis Backup & Recovery Advanced: Upgrading Acronis Agent Remotely
Acronis Backup & Recovery 11 Advanced: Updating to Build 17437
Acronis Backup & Recovery 11: Requesting SnapAPI Logs
Acronis Backup Advanced: Preparing Machines for Remote Installation

Technical Questions & Known Solutions

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with ''Not enough space to create a volume snapshot on the volume where the snapshot storage is located"
Acronis Cyber Protect: Acronis services are not running or connection to Acronis Agent fails with "Failed to establish local connection"
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis software creates a temporary file during snapshot
Acronis Product Cannot Create Acronis Secure Zone
Acronis Backup: Do Not Run Acronis Managed Machine Service under the Local System Account
Acronis Backup & Recovery 11: You Cannot Install an Agent into Guest OS if the Host Has a License Tied to It
First cloud backup is slow
Acronis Products: After uninstalling Acronis product the entry in software list remains.
Acronis Backup & Recovery 11: File Backup Fails After Interaction Windows Is Displayed
Acronis Backup Software: Task With ID XXX Does Not Exist
Acronis backup software: installation fails with "Failed to grant priviledge to user" or "Failed to add user to group 'Backup Operators'"
Acronis Backup: "Failed to send message"
Acronis Backup Software: Backup Fails with "Cannot Continue Backup. There Is Not Enough Free Space on the Drive Where the Snapshot Cache File Is Located."
Acronis Product Freezes the System Due to Drivers Conflict
Acronis Backup & Recovery 11: Limitations on Working with RDX and Iomega REV Drives
Acronis Cyber Backup Software: "Failed to create volume snapshot"
Acronis Backup 11.5 and Acronis Backup & Recovery 11: While Restoring LVM Volume Created with Acronis Backup & Recovery 10 in Sector-by-Sector Mode Ask for Reboot Before Restore Is Finished
Acronis Software: Upgrade or Installation Leads to "Fatal Error During Installation"
Acronis Backup & Recovery 11: Archive Size Retention Rules Are Applied Only When New Full Slice Is Created
Acronis Backup Advanced: Remote Installation Fails If "Deny log on as a service" Is Enabled
Acronis Backup & Recovery: Connection to Local Machine Errors Out with Error Code 0x00AD0003+0x00030002+0x0000FFF0
Acronis Backup: The "When there is insufficient space while backing up" Option Does Not Support FTP/SFTP
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Bootable Media does not detect HP Smart Array B110i, B120i, B140i, B320i, S110i
Acronis Virtualization: Backup of Virtual Machine Fails with "Failed to open the virtual machine"
Acronis Backup Advanced: "Failed to connect to the agent on remote machine"
Acronis Backup & Recovery 11: "System is about to be shut down"
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers
Acronis Backup & Recovery 11/11.5 Errors Out with "Failed to get list of registered packages"
Acronis Product Fails to Validate Backup with "Insufficient system resources exist to complete the requested service"
Acronis Backup: "Failed to send message" and Error Code 0x014F0020+0x014F001D
Acronis Cyber Backup: Backup Fails with 'The semaphore timeout period has expired'
Acronis Backup & Recovery 11: Clicking Retry Sporadically Produces an Empty Error Message
Acronis Products: Recovery of Windows XP or 2003 from IDE to AHCI Mode Makes System Unbootable
Acronis Backup 11.5: Remote Installation Does Not Succeed if the Windows Installer Version Is Older Than 3.1
Acronis Backup & Recovery: Restore or Validation Fails with 0x00A10007
Acronis Backup & Recovery 11: Remote Installation Fails If There Is Acronis Upgrade Tool Installed
Acronis Backup: Installation Fails on Read-Only Domain Controller
Acronis Backup Advanced: "Failed to establish connection using the specified credentials"
Acronis Backup & Recovery 11: Clicking "Test" on a Pre/Post Command Start the mms.exe process
Acronis Backup & Recovery 11: Archives on Tape Are Not Associated with Machine Names after Acronis Agent Reinstallation
Acronis Backup: Installation of Enhanced Write Filter (EWF) Manager Deletes fltsrv String from Upper Filters
Acronis Backup & Recovery 11 and Acronis Universal Restore Bundled License Prompts for an Additional Serial Key
Acronis Product Does Not Prompt to Use Acronis Universal Restore
Acronis Backup 11.7/11.5: Backing Up to Removable Devices with Regular Drive Swaps
Acronis Backup Advanced: Connection Errors Out with "Required Service is Unavailable" and Error Code 0x00AD0003+0x00030431
Acronis Products: Virtual machine backup fails with "Awaiting task 'CreateSnapshot' has failed. Reason: File is larger than the maximum size supported by datastore"

Troubleshooting

Acronis Product Does Not Detect Hard Disks in Windows
Acronis Software: Troubleshooting Application Crashes
Acronis Cyber Backup: Troubleshooting Installation Issues
Acronis Software: Troubleshooting Scheduled Backup Issues
Creating the SNAPAPI Module in Acronis Backup Software for Linux
Acronis Backup: Events in Application Event Log of Windows
Acronis Cyber Backup: VSS Troubleshooting Guide
Acronis Software: Troubleshooting Universal Restore and Bootability Issues
Acronis Backup: Troubleshooting Pre/Post Commands Issues
Acronis Cyber Backup: virtual machine backup troubleshooting guide
Acronis Software: Allowing Acronis Products Through Firewalls
Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
Acronis Backup to Cloud access ports and hostnames
Acronis Software: Troubleshooting PXE Booting Issues
Acronis Backup Advanced: Troubleshooting Remote Installation Issues
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Databases and Logs
Acronis Backup Advanced 11.7/11.5: Enabling Automatic Dump Creation on Storage Node
Acronis Backup & Recovery Online: Canceling Initial Seeding Order
Collecting Acronis Backup & Recovery 10 Agent for ESX/ESXi Virtual Appliance Logs
Arconis Backup Advanced: Troubleshooting Wake-On-LAN Issues
Acronis Backup Advanced: Troubleshooting Deduplication Backup Failures
Acronis Backup Advanced 11.7/11.5 and Acronis Backup & Recovery 11: Troubleshooting Script for Acronis Management Server
Acronis Backup 11.7 prior to U1: collecting debug logs