FAQs & Hot Topics

Registering maintenance renewal under Acronis Account

Licensing, Requirements, Features & More

Firewall settings for Acronis products
How to find the serial number of your Acronis product
Acronis Software: exclude program folders and executables from antivirus and other security programs
Acronis Bootable Media
Acronis Universal Restore
Backup archive compatibility across different product versions
Acronis backup software: Windows mapped network drives are not supported
Acronis Backup: Required User Permissions for Local and Remote Management
Acronis Software: free VMware ESXi support
Archive Compression in Acronis Products
Acronis Backup to Cloud access ports and hostnames
List of support options for Acronis products
Keyboard Navigation in Acronis Bootable Media
Restore Scenarios of Server Clusters
Solid state drive support in Acronis products
Acronis Cyber Protect Advanced, Acronis Cyber Backup Advanced: Tape Support
Acronis Cloud Storage: list of supported countries
Acronis Backup & Recovery 11 Cleanup Utility
Acronis Backup: Retention of Backups
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Databases and Logs
Acronis Backup & Recovery 11: Acronis Universal Restore for Linux
Acronis Backup: Archives and Backups
Wake-On-LAN Technology Used in Acronis Backup Advanced
Acronis Backup & Recovery 11: Supported Operating Systems
Ext4 Support in Acronis Products
USB 3.0 support in Acronis products
Acronis Backup Advanced: Compatibility of Centralized Unmanaged Vaults Across Different Product Versions
Acronis Cloud security and privacy
Acronis Smart Error Reporting
Acronis Backup & Recovery 11 System Requirements
Acronis products: using USB sticks with more than 32GB capacity
Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine
Volume Size Supported by Acronis Software
Compatibility of Acronis Backup Software with Encryption Software
Acronis Bootable Media: Use Only 32-Bit Drivers for WinPE-Based Devices Recognition
Acronis Backup to Cloud: Initial Seeding
Acronis Bootable Media displays wrong drive letters
Acronis Products: SNMP Support
Acronis Backup: Disaster Recovery Plan
Acronis Backup & Recovery 11: Tape Compatibility Table
Acronis Backup Advanced 11.5: Tape Write Block Size Cannot Be Changed
Acronis Backup & Recovery: Types of Installation Files
Acronis Backup Advanced 11.5 for Hyper-V: Agentless Backup of VMs on SMB 3.0 Shares Is Not Supported
Acronis Backup & Recovery 11: Deduplication Best Practices
Acronis Backup Advanced: Tape Pools
Acronis Backup & Recovery 11: Supported Virtualization Platforms
Acronis Backup & Recovery: Import and Export of Backup Plans
Blu-Ray Disc Support in Acronis Products
Acronis Backup: "Itzam" Folder
Acronis Backup & Recovery 11: Supported File Systems

How-tos

How to download Acronis bootable media ISO
Creating an MS Installer Log of Acronis Software
Registering maintenance renewal under Acronis Account
Acronis Backup: Using Acronis Media Builder to Build WinPE with Acronis Plug-In
Making Acronis Products Compatible with Antivirus Software
Creating the SNAPAPI Module in Acronis Backup Software for Linux
Acronis Backup: Setting Up E-Mail Notifications
Acronis Backup: Backing Up to NAS
Backing Up a NAS Unit
Acronis Backup: Using Microsoft VSS instead of Acronis VSS
Acronis Backup to Cloud: How to Increase Storage Quota
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Adding Acronis Plug-In to WinPE 2.x or 3.x ISO
Acronis Backup Advanced: Finding Backups in Offline Managed Vault
Changing Keyboard Language in Acronis Bootable Media
Acronis Backup Advanced: Preparing Machines for Remote Installation
How to download Acronis product in another language
Acronis Backup Advanced: Cleaning Acronis Management Server Database
Acronis Backup & Recovery 11: Manual Uninstallation
Acronis Backup 11.7: Creating Acronis Bootable Media
Acronis Backup & Recovery 11: Changing Default Catalog Database Folders
Acronis Backup & Recovery 11 Server for Linux: Installation
Acronis Backup: Installation on a Read-Only Domain Controller
Acronis Backup & Recovery 11.5/11 Advanced: Custom Installation
Acronis Cyber Backup Advanced: Changing the TapeLocation Folder
Acronis Backup & Recovery 11 Standalone: Updating to Build 17437
Acronis Backup and Recovery 11 Virtual Edition: Incremental Conversion to Virtual Machine
Acronis Backup & Recovery: Activating Trial Online Backup Subscription
Acronis Backup & Recovery 11: Restoring to Dissimilar Hardware with Universal Restore
Acronis Cyber Backup Advanced: Manually Detaching a Managed Vault
Acronis Backup Advanced: Adding Storage Node to Acronis Management Server
Acronis Backup: Switching between Removable/Fixed Mode of RDX and USB Drives
Acronis Backup and Recovery: Backing Up and Restoring Domain Controller
Acronis Backup & Recovery 11 Advanced: Updating to Build 17437
Acronis Backup to Cloud: Finding the Datacenter Address
Acronis Backup Advanced: How to Force Tape Detection
Acronis Backup & Recovery 11 Standalone: Upgrading from Acronis Backup & Recovery 10
Acronis Backup & Recovery Online: Converting Trial Online Backup Subscription into Full
Acronis Backup and Recovery 11: Installation
Acronis Backup and Recovery 11: Upgrading Virtual Appliance via vCenter Fails
Acronis Backup & Recovery: Connecting to Acronis Bootable Media
Downgrading Acronis Backup & Recovery 11 to Acronis Backup & Recovery 10
Acronis Backup & Recovery Advanced: Upgrading Acronis Agent Remotely
Acronis Backup: Specifying Task Credentials
Acronis Backup Advanced: Moving Vaults on Acronis Management Server
Acronis Backup to Cloud: Purchasing Initial Seeding
Acronis Backup & Recovery 11 Virtual Edition: Simultaneous Backup of Virtual Machines
Acronis Backup & Recovery 11 Advanced: Upgrading from Acronis Backup & Recovery 10
Acronis Backup & Recovery 11: Requesting SnapAPI Logs
Acronis Backup & Recovery 11: USB Tape Drive Support
Acronis Backup and Recovery 11: Upgrading Centralized Managed Vaults on Tapes

Technical Questions & Known Solutions - Installation, Update

Acronis Cyber Backup: Troubleshooting Installation Issues
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis Software: Upgrade or Installation Leads to "Fatal Error During Installation"
Acronis Products: After uninstalling Acronis product the entry in software list remains.
Acronis Backup: Installation of Enhanced Write Filter (EWF) Manager Deletes fltsrv String from Upper Filters
Acronis backup software: installation fails with "Failed to grant priviledge to user" or "Failed to add user to group 'Backup Operators'"
Acronis Backup Advanced: Troubleshooting Remote Installation Issues
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Backup 11.7/11.5: Reboot Is Required after Installation on Windows XP
Acronis Backup Advanced: Connection Attempt Fails with "Only Acronis Agent Core is installed"
Acronis Backup Advanced 11.7/11.5: Installation of Management Console Fails with Error "Failed to get installed VMware Clients ids."
Acronis Backup: Installation Fails on Read-Only Domain Controller
Acronis Backup: Installation of Acronis Agent Fails with "CertificateUri is null"

Technical Questions & Known Solutions - Backup

Acronis Cyber Backup: VSS Troubleshooting Guide
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with ''Not enough space to create a volume snapshot on the volume where the snapshot storage is located"
Acronis Cyber Backup Software: "Failed to create volume snapshot"
Acronis Cyber Backup: virtual machine backup troubleshooting guide
Acronis Software: Troubleshooting Scheduled Backup Issues
Acronis Cyber Backup: Backup Fails with 'The semaphore timeout period has expired'
First cloud backup is slow
Acronis Backup 11.7/11.5/11 Errors Out with "A problem with licenses has occurred" or "Feature is disabled"
Acronis Virtualization: Backup of Virtual Machine Fails with "Failed to open the virtual machine"
Acronis Backup Software: Backup Fails with "Cannot Continue Backup. There Is Not Enough Free Space on the Drive Where the Snapshot Cache File Is Located."
Acronis Backup 11.7/11.5: Backing Up to Removable Devices with Regular Drive Swaps
Acronis Backup Advanced: "There is no license required to perform the operation with 'name'"
VSS Locks Partition after Running a Backup
Acronis Cyber Backup: Backup Fails with "Cannot back up virtual machines of the ESX/ESXi server because the "vStorage APIs" feature is not installed on the server"
Acronis Backup: The Speed of Citrix XEN 5.6 Virtual Machine Backup to a Network Share Is Slow
Acronis Backup: Scheduled Backup Plan Issues Caused by Antivirus Software
Acronis Backup Software: VSS Backup Fails with "Failed to create volume snapshot" on a Machine with Microsoft SQL Server 2000
Acronis Cyber Backup: Disk Backup with Acronis VSS Provider Fails on Windows SBS and domain controllers
Acronis Backup Advanced: Troubleshooting Deduplication Backup Failures
Acronis Backup Software Creates Large Incremental or Differential Backup Archives
Acronis Backup 11.7/11.5: "Cannot back up this virtual machine because it is replicated"
Acronis Products: Virtual machine backup fails with "Awaiting task 'CreateSnapshot' has failed. Reason: File is larger than the maximum size supported by datastore"

Technical Questions & Known Solutions - Restore

Acronis Software: Troubleshooting Universal Restore and Bootability Issues
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Restore Wizard Shows Not More Than 5.000 Files
Acronis Backup: Acronis Active Restore Does Not Support GPT Disks
Acronis Backup: After Restoring Red Hat Enterprise Linux 4.6 x64 into an Red Hat Enterprise Virtualization Virtual Machine Booting Fails with Kernel Panic

Technical Questions & Known Solutions - Other Issues

Acronis Cyber Protect: Acronis services are not running or connection to Acronis Agent fails with "Failed to establish local connection"
Acronis Backup & Recovery: Connection to Local Machine Errors Out with Error Code 0x00AD0003+0x00030002+0x0000FFF0
Acronis software creates a temporary file during snapshot
Acronis Backup Advanced: Connection to Acronis Agent Errors Out with 0x00AF0014+0x00AD0003+0x00030002+0x0000FFF0+0x80070002
Acronis Backup: "Failed to check the license key. The key is disabled"
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Backup: Do Not Run Acronis Managed Machine Service under the Local System Account
Acronis Bootable Media does not detect HP Smart Array B110i, B120i, B140i, B320i, S110i
Acronis Backup: "Failed to send message" and Error Code 0x014F0020+0x014F001D
Acronis Backup: Sending E-mail Notification Fails with 0x014F0020+0x014F0016
Acronis Backup & Recovery 11: Mouse and Keyboard Do Not Work in Acronis Loader on Hyper-V
Acronis Cyber Backup Advanced: Adding a Machine to Acronis Management Server Errors Out with "Failed to add machine to the management server"
Acronis Backup 11.5: "Failed to retrieve the list of available data centers"
Acronis Backup Software: Slow Windows Shutdown or Restart
Acronis Backup & Recovery: Sending E-mail Notification Fails with 0x014F0020+0x014F0015
Acronis Backup 11.5: Local Connection to Linux Agent Fails with 0x00AD0003+0x00030002
Acronis Cloud Backup: Backup to Acronis Cloud Storage Fails with "The certification server is unavailable"
Acronis Backup 11.7/11.5: E-mail Notification Fails with "response : 535 5.7.3 Authentication unsuccessful"
Acronis Backup: Microsoft Linux Integration Services Version v3.2 for Hyper-V Are Not Supported
Acronis Backup & Recovery: Sending A Test E-mail Message Fails
Acronis Snap Deploy 4: Restart Acronis Managed Machine Service After Installation Over Acronis Backup & Recovery
Acronis Backup Advanced: Removing Incomplete Activities and Backup Plans with False Status on Acronis Management Server
Acronis Backup Advanced: Adding Machine to Management Server Fails with "Failed to migrate data to license server"
Acronis Backup & Recovery 11: "Failed to detect GRUB loader. An invalid Sector Size"
Acronis Backup & Recovery 11.5: Connection to Agent Fails with "The requested license holder cannot be found" caused by incorrect credential storage information
Acronis Backup & Recovery: Restore or Validation Fails with 0x00A10007
Acronis Backup & Recovery 11: The Acronis Managed Machine Service and Acronis Storage Node Service Unexpectedly Stop After Updating to Build 17437
Acronis Backup & Recovery 11: Disks and Volumes Are Not Shown in "What to backup"
Acronis Backup 11.5: Bootable Media Does Not Show Backups Created from Previous Version
Acronis Backup 11.5: ARSM and Tray Monitor Are Always Installed in the Default Folder
Acronis Backup & Recovery 11: 3ware Controller Throws Error in System Event Log
Acronis Backup Advanced: "Failed to connect to the agent on remote machine"
Acronis Backup & Recovery 11: Deleting an Empty Archive on Tape Returns an Error
Acronis Products: Recovery of Windows XP or 2003 from IDE to AHCI Mode Makes System Unbootable
Acronis Backup & Recovery 11: "Failed to withdraw the license key"
Acronis Backup & Recovery 11: Backup Fails with "Failed to read the snapshot" and 0x0010C45A+0x0000FFF0
Acronis Backup Advanced: Connection to Acronis Agent Errors Out with 0x00AF0012+0x00AD0003+0x00030002+0x0000FFF0+0x80070002
Acronis Backup & Recovery 11: Impossible to Select Network Share As Source for Backup
Acronis Backup & Recovery 11: Backup Plan Creation Fails with 0x0135000F
Acronis Backup & Recovery: Connection Errors Out with Error Code 0x00AD0003+0x00030422
Acronis Backup & Recovery 11: Backup to Tape Fails with "ID unknown. Impossible to get library using this ID"
Acronis Backup & Recovery 11: Resize Is Unavailable When Restoring from CD/DVD/Tape
Acronis Backup Advanced: Managed Vault Is Unavailable after Storage Node Re-Installation
Acronis Backup & Recovery 11.5: Acronis Storage Node Operation fails with "The requested operation could not be completed due to a file system limitation "
Acronis Backup: Sending E-mail Notification Fails with 0x014F0020+0x014F0013
Acronis Backup & Recovery 11: Error "Cannot create a file when that file already exists" in Event Logs
Folder Exclusion in Acronis Backup & Recovery Does Not Work without the Closing Slash
Acronis Backup Advanced: Impossible to Delete Centralized Managed Vault
Domain Controller Cannot Start after Restore
Acronis Backup Advanced: "Failed to establish connection using the specified credentials"

Troubleshooting

Acronis Software: Troubleshooting Application Crashes
Acronis Product Does Not Detect Hard Disks in Windows
Creating the SNAPAPI Module in Acronis Backup Software for Linux
Acronis Backup to Cloud access ports and hostnames
Acronis Software: Troubleshooting PXE Booting Issues
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Databases and Logs
Acronis Backup Advanced 11.7/11.5 and Acronis Backup & Recovery 11: Troubleshooting Script for Acronis Management Server
Acronis Backup: Troubleshooting Pre/Post Commands Issues
Acronis Backup: Events in Application Event Log of Windows
Arconis Backup Advanced: Troubleshooting Wake-On-LAN Issues
Acronis Software: Allowing Acronis Products Through Firewalls
Acronis Backup Advanced 11.7/11.5: Enabling Automatic Dump Creation on Storage Node
Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
Acronis Backup 11.7 prior to U1: collecting debug logs
Acronis Backup & Recovery Online: Canceling Initial Seeding Order
Collecting Acronis Backup & Recovery 10 Agent for ESX/ESXi Virtual Appliance Logs