FAQs & Hot Topics

List of support options for Acronis products

Security Updates

For information on security updates, visit https://security-advisory.acronis.com

Licensing, Requirements, Features & More

How to download Acronis bootable media ISO
Firewall settings for Acronis products
How to find the serial number of your Acronis product
Acronis Software: exclude program folders and executables from antivirus and other security programs
Acronis Bootable Media
Acronis Universal Restore
Backup archive compatibility across different product versions
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Databases and Logs
Acronis Software: free VMware ESXi support
Acronis Cloud Storage: list of supported countries
Solid state drive support in Acronis products
Acronis Backup & Recovery 11: Supported Operating Systems
Acronis Backup to Cloud access ports and hostnames
Acronis Backup: Required User Permissions for Local and Remote Management
Acronis Backup & Recovery 11 Cleanup Utility
Acronis Cyber Protect Advanced, Acronis Cyber Backup Advanced: Tape Support
Acronis Backup to Cloud: Disk Defragmentation Is Not Recommended
Ext4 Support in Acronis Products
Acronis Backup & Recovery 11: Supported Virtualization Platforms
Acronis software: Windows mapped network drives are not supported
Acronis Backup Advanced: Tape Pools
Acronis Backup & Recovery 11: Staging
Restore Scenarios of Server Clusters
Archive Compression in Acronis Products
Acronis Backup Vaults
Acronis Products: SNMP Support
Acronis Backup & Recovery 11: Tape Compatibility Table
Keyboard Navigation in Acronis Bootable Media
Acronis Backup & Recovery: Types of Installation Files
Acronis Backup & Recovery 11: Deduplication Enhancements
Acronis Software: Advanced Format Drives Support
Compatibility of Acronis Backup Software with Encryption Software
VIA C3 Processor Support in Acronis Products
Acronis Backup to Cloud: Initial Seeding and Large Scale Recovery Country Availability
Acronis Backup & Recovery 11: Windows Services
Acronis Smart Error Reporting
Acronis products: using USB sticks with more than 32GB capacity
Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine
Initial Seeding: supported HDD types
Acronis Backup: "Itzam" Folder
Acronis Backup & Recovery 11: Supported Storage Devices
Acronis Backup Advanced 11.5 for Hyper-V: Agentless Backup of VMs on SMB 3.0 Shares Is Not Supported
Acronis Backup & Recovery 11: Licensing
Acronis Backup: Retention of Backups
Acronis Backup & Recovery 11: New Features and Enhancements
Acronis Backup & Recovery 11: Operations with Tapes
Acronis Drive Monitor Integration with Acronis Products
Acronis Backup: Disaster Recovery Plan
Acronis Backup & Recovery 11: Acronis Universal Restore for Linux
Acronis Backup to Cloud: Initial Seeding Licensing

How-tos

How to download Acronis bootable media ISO
Creating an MS Installer Log of Acronis Software
How to find the serial number of your Acronis product
Acronis Backup software: Installation on a Read-Only Domain Controller
Creating the SNAPAPI Module in Acronis Backup Software for Linux
Acronis Backup: Using Acronis Media Builder to Build WinPE with Acronis Plug-In
Acronis Backup: Using Microsoft VSS instead of Acronis VSS
Making Acronis Products Compatible with Antivirus Software
Backing Up a NAS Unit
Acronis Backup Advanced: Adding Storage Node to Acronis Management Server
Acronis Backup Advanced: Cleaning Acronis Management Server Database
Acronis Backup & Recovery 11: Manual Uninstallation
Acronis Backup & Recovery 11: Changing Default Catalog Database Folders
Acronis Backup 11.7: Creating Acronis Bootable Media
Acronis Backup & Recovery Online: Purchasing Large Scale Recovery
Acronis Backup & Recovery 11 Server for Linux: Installation
Acronis Backup & Recovery 11 Virtual Edition: Simultaneous Backup of Virtual Machines
Acronis Backup Advanced: Moving Vaults on Acronis Management Server
How to download Acronis product in another language
Acronis Backup & Recovery 11: How to Export Logs from Acronis Management Console
Acronis Backup to Cloud: Large Scale Recovery
Acronis Cyber Backup: Managing Throttling Policies When Working with Exchange
Acronis Backup: Switching between Removable/Fixed Mode of RDX and USB Drives
Acronis Cyber Backup Advanced: Manually Detaching a Managed Vault
Acronis Backup to Cloud: Finding the Datacenter Address
Acronis Backup & Recovery 11: USB Tape Drive Support
Acronis Backup & Recovery 11.5/11 Advanced: Custom Installation
Acronis backup software: Using custom SnapAPI Module in Linux
Acronis Backup Advanced 11.7: Preparing Machines for Remote Installation
Acronis Backup: Specifying Task Credentials
Acronis Backup & Recovery Online: Converting Trial Online Backup Subscription into Full
Changing Keyboard Language in Acronis Bootable Media
Acronis Backup & Recovery 11: Requesting SnapAPI Logs
Acronis Backup to Cloud: Purchasing Initial Seeding
Acronis Backup Advanced: How to Force Tape Detection
Acronis Backup: Backing Up to NAS
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Adding Acronis Plug-In to WinPE 2.x or 3.x ISO
Acronis Backup Advanced 11.5: Cleaning Acronis Storage Node Database
Acronis Backup and Recovery: Backing Up and Restoring Domain Controller
Acronis Backup and Recovery 11: Upgrading Centralized Managed Vaults on Tapes
Acronis Backup & Recovery 11: Restoring to Dissimilar Hardware with Universal Restore
Acronis Backup Advanced: Tool for finding backups in offline managed vault
Acronis Backup: Setting Up E-Mail Notifications
Acronis Cyber Backup Advanced: Changing the TapeLocation Folder
Acronis Backup & Recovery 11 Standalone: Upgrading from Acronis Backup & Recovery 10
Acronis Backup Advanced: Finding Backups in Offline Managed Vault
Acronis Backup and Recovery 11: Installation
Acronis Backup & Recovery 11: LAN-Free Offloaded Backup of Virtual Machines
Acronis Backup & Recovery: Connecting to Acronis Bootable Media
Acronis Backup & Recovery 11: Granular Upgrade

Technical Questions & Known Solutions - Installation, Update

Acronis Cyber Backup: Troubleshooting Installation Issues
Acronis Software: Upgrade or Installation Leads to "Fatal Error During Installation"
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis Products: After uninstalling Acronis product the entry in software list remains.
Acronis backup software: installation fails with "Failed to grant priviledge to user" or "Failed to add user to group 'Backup Operators'"
Acronis Backup: Installation of Acronis Agent Fails with "CertificateUri is null"
Acronis Backup Advanced: Troubleshooting Remote Installation Issues
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Backup Advanced: Connection Attempt Fails with "Only Acronis Agent Core is installed"
Acronis Backup: Installation of Enhanced Write Filter (EWF) Manager Deletes fltsrv String from Upper Filters
Acronis Backup Advanced 11.7/11.5: Installation of Management Console Fails with Error "Failed to get installed VMware Clients ids."
Acronis Backup: Installation Fails on Read-Only Domain Controller
Acronis Backup 11.7/11.5: Reboot Is Required after Installation on Windows XP

Technical Questions & Known Solutions - Agent Registration

Acronis Cyber Backup Advanced: Adding a Machine to Acronis Management Server Errors Out with "Failed to add machine to the management server"

Technical Questions & Known Solutions - Backup

Acronis Cyber Protect: Backup Fails with "There is not enough space on the volume where the snapshot storage is located"
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Software: Troubleshooting Scheduled Backup Issues
Acronis Cyber Backup: virtual machine backup troubleshooting guide
Acronis Cyber Backup Software: "Failed to create volume snapshot"
Acronis Backup 11.7/11.5/11 Errors Out with "A problem with licenses has occurred" or "Feature is disabled"
Acronis Backup Software Creates Large Incremental or Differential Backup Archives
Acronis Cyber Protect: Backup Fails with "Cannot back up virtual machines of the ESX/ESXi server because the "vStorage APIs" feature is not installed on the server"
Acronis Backup 11.7/11.5: Backing Up to Removable Devices with Regular Drive Swaps
Acronis Backup Software: Backup Fails with "Cannot Continue Backup. There Is Not Enough Free Space on the Drive Where the Snapshot Cache File Is Located."
Acronis Cyber Backup: Disk Backup with Acronis VSS Provider Fails on Windows SBS and domain controllers
Acronis Backup Advanced: "There is no license required to perform the operation with 'name'"
Acronis Backup: Scheduled Backup Plan Issues Caused by Antivirus Software
Acronis Backup Software: VSS Backup Fails with "Failed to create volume snapshot" on a Machine with Microsoft SQL Server 2000
Acronis Virtualization: Backup of Virtual Machine Fails with "Failed to open the virtual machine"
Acronis Backup: The Speed of Citrix XEN 5.6 Virtual Machine Backup to a Network Share Is Slow
VSS Locks Partition after Running a Backup
Acronis Cyber Backup: Backup Fails with 'The semaphore timeout period has expired'
Acronis Products: Virtual machine backup fails with "Awaiting task 'CreateSnapshot' has failed. Reason: File is larger than the maximum size supported by datastore"
First cloud backup is slow
Acronis Backup Advanced: Troubleshooting Deduplication Backup Failures
Acronis Backup 11.7/11.5: "Cannot back up this virtual machine because it is replicated"

Technical Questions & Known Solutions - Restore

Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers
Acronis Software: Troubleshooting Universal Restore and Bootability Issues
Acronis Backup: Acronis Active Restore Does Not Support GPT Disks
Acronis Backup: After Restoring Red Hat Enterprise Linux 4.6 x64 into an Red Hat Enterprise Virtualization Virtual Machine Booting Fails with Kernel Panic
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Restore Wizard Shows Not More Than 5.000 Files

Technical Questions & Known Solutions - Bootable Media

Acronis Bootable Media does not detect HP Smart Array B110i, B120i, B140i, B320i, S110i

Technical Questions & Known Solutions - Other Issues

Acronis Backup & Recovery 11: Backup and Recovery Tasks on Virtual Appliance Fail after Upgrading from Acronis Backup & Recovery 10
Acronis Software: Troubleshooting Application Crashes
Acronis Cyber Protect: Acronis services are not running or connection to Acronis Agent fails with "Failed to establish local connection"
Acronis Software: Troubleshooting PXE Booting Issues
Domain Controller Cannot Start after Restore
Acronis software creates a temporary file during snapshot
Acronis Backup: Troubleshooting Pre/Post Commands Issues
Acronis Products: Applications Build on ESENT Running on Windows Vista, Windows Server 2008 and Windows 7 may not work correctly after restoring or cloning to a drive with different physical sector
Acronis Backup & Recovery 11: Backup to Tape Fails with "ID unknown. Impossible to get library using this ID"
Acronis Backup Advanced: "Failed to establish connection using the specified credentials"
Acronis Backup & Recovery: Connection to Local Machine Errors Out with Error Code 0x00AD0003+0x00030002+0x0000FFF0
Acronis Backup & Recovery 11: Remote Installation Fails If There Is Acronis Upgrade Tool Installed
Acronis Backup & Recovery 11: Deleting an Empty Archive on Tape Returns an Error
Acronis Backup & Recovery 11.5: Acronis Storage Node Operation fails with "The requested operation could not be completed due to a file system limitation "
Acronis Backup & Recovery 11: Vault Statistics Is Not Refreshed Automatically
Acronis Backup & Recovery 11: Archives on Tape Are Not Associated with Machine Names after Acronis Agent Reinstallation
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Backup & Recovery 11: Acronis License Server Is Always Installed in the Default Folder
Acronis Backup & Recovery 11: Error "Cannot create a file when that file already exists" in Event Logs
Acronis Backup & Recovery 11 Does Not Support File Restore from Disk Backups on Tapes
Acronis Backup & Recovery 11: Disks and Volumes Are Not Shown in "What to backup"
Acronis Backup Advanced: Empty Archive Remains on Tape after Erasing the Tape or Moving it to Free Pool
Acronis Backup: "Deployment has failed: task ID is empty"
Acronis Backup Advanced: Bootable Agent Cannot Be Added to Acronis Management Server
Acronis Backup Advanced: Logs Are Not Present in Acronis Management Server After Re-Adding Agent
Acronis Backup Advanced: Managed Vault Is Unavailable after Storage Node Re-Installation
Acronis Backup Software: Task With ID XXX Does Not Exist
Acronis Product Does Not Prompt to Use Acronis Universal Restore
Acronis Backup Software: Slow Windows Shutdown or Restart
Acronis Backup & Recovery 11: Resize Is Unavailable When Restoring from CD/DVD/Tape
Acronis Backup & Recovery: Scheduled Backup Plan Fails with "Logon failure: unknown user name or bad password"
Acronis Backup & Recovery 11 Online: Files from Full Backup Are Shown When Browsing an Incremental Archive
Acronis Backup & Recovery 11 Does Not Support Restore from Several Flash Drives
Acronis Backup & Recovery 11: Operation Fails with 0x01350003
Acronis Backup & Recovery 11: Acronis Startup Recovery Manager Does Not Support GPT Disks
Acronis Backup & Recovery: Restoring Archives from a Centralized Unmanaged or Managed Vault Using Acronis Bootable Media
Acronis Backup & Recovery 11: Acronis Storage Node Crashes if Antivirus Locks Managed Vault
Acronis Backup & Recovery 11: Backup Plan Does Not Start after Editing "Run now" Scheme
Acronis Backup 11.5: ARSM and Tray Monitor Are Always Installed in the Default Folder
Acronis Backup & Recovery Online: Canceling Initial Seeding Order
Acronis Backup Advanced: Remote Installation Fails With 0x01140002+0x01140016+0x01140005+0x00450036+0x0045000E+0x0000FFF0+0x80070005
Acronis Backup & Recovery 11 Virtual Edition: Virtual Appliance Cannot Restore Files from Disk Backup
Acronis Backup Advanced: Connection Errors Out with "Required Service is Unavailable" and Error Code 0x00AD0003+0x00030431
Acronis Backup Advanced Fails to Add Agent to Acronis Management Server during Installation
Acronis Backup & Recovery 11: Backup Displays the "Failed to get VSS metadata for backup" Warning
Acronis Backup & Recovery Online: Trial and Full Subscription Type Must Match
Acronis Backup & Recovery 11: Mouse and Keyboard Do Not Work in Acronis Loader on Hyper-V
Acronis Backup & Recovery 11: Backup Plan to Online Storage Fails with "Brand account invalid credentials"
Acronis Backup & Recovery 11: Backup Fails with "The specified module could not be found"
Acronis Backup & Recovery: Impossible to Back Up Both Local and Network Folders in One Task

Troubleshooting

Acronis Product Does Not Detect Hard Disks in Windows
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Databases and Logs
Creating the SNAPAPI Module in Acronis Backup Software for Linux
Acronis Software: Allowing Acronis Products Through Firewalls
Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
Acronis Backup Advanced 11.7/11.5 and Acronis Backup & Recovery 11: Troubleshooting Script for Acronis Management Server
Acronis Backup: Events in Application Event Log of Windows
Collecting Acronis Backup & Recovery 10 Agent for ESX/ESXi Virtual Appliance Logs
Arconis Backup Advanced: Troubleshooting Wake-On-LAN Issues
Acronis Backup Advanced 11.7/11.5: Enabling Automatic Dump Creation on Storage Node
Acronis Backup 11.7 prior to U1: collecting debug logs