FAQs & Hot Topics

List of support options for Acronis products

Security Updates

For information on security updates, visit https://security-advisory.acronis.com

Licensing, Requirements, Features & More

How to download Acronis bootable media ISO
Firewall settings for Acronis products
Acronis Backup & Recovery: Import and Export of Backup Plans
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Databases and Logs
Acronis Software: exclude program folders and executables from antivirus and other security programs
Backup archive compatibility across different product versions
Acronis Backup & Recovery 11 System Requirements
Acronis Universal Restore
How to find the serial number of your Acronis product
Keyboard Navigation in Acronis Bootable Media
Acronis Backup to Cloud: Initial Seeding and Large Scale Recovery Country Availability
Acronis Backup to Cloud: Initial Seeding
Volume Size Supported by Acronis Software
Acronis Backup & Recovery: Types of Installation Files
Acronis Bootable Media: Use Only 32-Bit Drivers for WinPE-Based Devices Recognition
Blu-Ray Disc Support in Acronis Products
Acronis Drive Monitor Integration with Acronis Products
Acronis Backup & Recovery 11 Editions
Acronis Backup Vaults
Acronis Backup: Required User Permissions for Local and Remote Management
Acronis Bootable Media
Acronis Products: SNMP Support
Acronis Backup & Recovery 11: Permissions on Vaults
Acronis Backup Advanced 11.5 for Hyper-V: Agentless Backup of VMs on SMB 3.0 Shares Is Not Supported
Acronis Software: free VMware ESXi support
Acronis Backup & Recovery 11 Cleanup Utility
Acronis Backup & Recovery 11: Staging
Acronis Cyber Protect Advanced, Acronis Cyber Backup Advanced: Tape Support
Restore Scenarios of Server Clusters
Acronis Backup: Retention of Backups
Acronis Backup Advanced: Compatibility of Centralized Unmanaged Vaults Across Different Product Versions
Ext4 Support in Acronis Products
Acronis Backup & Recovery 11: Supported Operating Systems
Acronis Backup: Archives and Backups
Acronis Backup Advanced: Tape Pools
Acronis Backup to Cloud: Initial Seeding Licensing
Acronis Backup: "Itzam" Folder
Acronis Cyber Backup and Acronis Snap Deploy Comparison
Acronis Smart Error Reporting
Initial Seeding: supported HDD types
Acronis Backup and Recovery 11: Components Compatibility with Acronis Backup and Recovery 10
Wake-On-LAN Technology Used in Acronis Backup Advanced
Acronis Cyber Backup: DFS Support
Acronis Backup & Recovery 11: Licensing
Acronis Backup to Cloud: Disk Defragmentation Is Not Recommended
Acronis Backup & Recovery 11 Virtual Edition: Distribution of Virtual Machines among Agents
Acronis Backup & Recovery 11 Advanced: Technical Upgrade Sequence
Compatibility of Acronis Backup Software with PGP Software
Acronis Backup Advanced 11.5: Tape Write Block Size Cannot Be Changed
Acronis Backup & Recovery 11: Tape Compatibility Table

How-tos

How to download Acronis bootable media ISO
Creating an MS Installer Log of Acronis Software
Creating the SNAPAPI Module in Acronis Backup Software for Linux
Acronis Backup & Recovery 11: Manual Uninstallation
Acronis Backup Advanced: Cleaning Acronis Management Server Database
Acronis Backup & Recovery 11: Changing Default Catalog Database Folders
How to find the serial number of your Acronis product
Acronis Backup: Using Acronis Media Builder to Build WinPE with Acronis Plug-In
Acronis Backup Advanced 11.5: Cleaning Acronis Storage Node Database
Acronis Backup to Cloud: How to Increase Storage Quota
Acronis Backup & Recovery 11: Generating System Report
Acronis Cyber Backup Advanced: Manually Detaching a Managed Vault
Acronis Backup & Recovery: Connecting to Acronis Bootable Media
Acronis Backup Advanced: Finding Backups in Offline Managed Vault
Acronis Backup: Switching between Removable/Fixed Mode of RDX and USB Drives
Acronis Backup and Recovery 11: Installation
Acronis Backup: Specifying Task Credentials
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Adding Acronis Plug-In to WinPE 2.x or 3.x ISO
Acronis Backup & Recovery 11: How to Export Logs from Acronis Management Console
Acronis Backup & Recovery 11: Requesting SnapAPI Logs
Acronis Backup & Recovery Advanced: Upgrading Acronis Agent Remotely
Acronis Backup & Recovery Online: Purchasing Large Scale Recovery
Acronis Backup software: Installation on a Read-Only Domain Controller
Changing Keyboard Language in Acronis Bootable Media
Acronis Backup Advanced: How to Force Tape Detection
Acronis backup software: Using custom SnapAPI Module in Linux
Acronis Backup & Recovery 11: Granular Upgrade
Acronis Backup: Backing Up to NAS
Acronis Backup 11.7: Creating Acronis Bootable Media
Acronis Backup: Setting Up E-Mail Notifications
Acronis Backup: Using Microsoft VSS instead of Acronis VSS
Acronis Backup and Recovery: Backing Up and Restoring Domain Controller
Acronis Cyber Backup Advanced: Changing the TapeLocation Folder
Acronis Backup & Recovery 11 Server for Linux: Installation
Acronis Backup Advanced 11.7: Preparing Machines for Remote Installation
Acronis Backup Advanced: Adding Storage Node to Acronis Management Server
Acronis Backup to Cloud: Large Scale Recovery
Acronis Backup Advanced: Moving Vaults on Acronis Management Server
Acronis Backup & Recovery 11: Restoring to Dissimilar Hardware with Universal Restore
Acronis Backup to Cloud: Finding the Datacenter Address
Acronis Backup & Recovery Online: Converting Trial Online Backup Subscription into Full
Acronis Backup and Recovery 11: Upgrading Virtual Appliance via vCenter Fails
Acronis Backup & Recovery 11 Standalone: Upgrading from Acronis Backup & Recovery 10
Acronis Backup & Recovery 11: LAN-Free Offloaded Backup of Virtual Machines
Acronis Backup and Recovery 11: Upgrading Centralized Managed Vaults on Tapes
Acronis Backup & Recovery 11: USB Tape Drive Support
Acronis Backup Advanced: Tool for finding backups in offline managed vault
Acronis Cyber Backup: Managing Throttling Policies When Working with Exchange
Acronis Backup to Cloud: Purchasing Initial Seeding
Acronis Backup & Recovery 11 Advanced: Upgrading from Acronis Backup & Recovery 10

Technical Questions & Known Solutions - Installation, Update

Acronis backup software: installation fails with "Failed to grant priviledge to user" or "Failed to add user to group 'Backup Operators'"
Acronis Software: Upgrade or Installation Leads to "Fatal Error During Installation"
Acronis Backup: Installation of Acronis Agent Fails with "CertificateUri is null"
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis Cyber Backup: Troubleshooting Installation Issues
Acronis Backup 11.7/11.5: Reboot Is Required after Installation on Windows XP
Acronis Backup Advanced: Troubleshooting Remote Installation Issues
Acronis Backup: Installation Fails on Read-Only Domain Controller
Acronis Backup: Installation of Enhanced Write Filter (EWF) Manager Deletes fltsrv String from Upper Filters
Acronis Backup Advanced: Connection Attempt Fails with "Only Acronis Agent Core is installed"
Acronis Products: After uninstalling Acronis product the entry in software list remains.
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Backup Advanced 11.7/11.5: Installation of Management Console Fails with Error "Failed to get installed VMware Clients ids."

Technical Questions & Known Solutions - Agent Registration

Acronis Cyber Backup Advanced: Adding a Machine to Acronis Management Server Errors Out with "Failed to add machine to the management server"

Technical Questions & Known Solutions - Backup

Acronis Cyber Protect: Backup Fails with "There is not enough space on the volume where the snapshot storage is located"
Acronis Backup Advanced: "There is no license required to perform the operation with 'name'"
Acronis Software: Troubleshooting Scheduled Backup Issues
Acronis Cyber Backup: Disk Backup with Acronis VSS Provider Fails on Windows SBS and domain controllers
Acronis Backup Software: Backup Fails with "Cannot Continue Backup. There Is Not Enough Free Space on the Drive Where the Snapshot Cache File Is Located."
Acronis Backup Software: VSS Backup Fails with "Failed to create volume snapshot" on a Machine with Microsoft SQL Server 2000
VSS Locks Partition after Running a Backup
Acronis Backup: The Speed of Citrix XEN 5.6 Virtual Machine Backup to a Network Share Is Slow
Acronis Backup 11.7/11.5/11 Errors Out with "A problem with licenses has occurred" or "Feature is disabled"
Acronis Backup: Scheduled Backup Plan Issues Caused by Antivirus Software
Acronis Cyber Backup: virtual machine backup troubleshooting guide
Acronis Cyber Backup Software: "Failed to create volume snapshot"
Acronis Backup Advanced: Troubleshooting Deduplication Backup Failures
Acronis Products: Virtual machine backup fails with "Awaiting task 'CreateSnapshot' has failed. Reason: File is larger than the maximum size supported by datastore"
Acronis Backup 11.7/11.5: "Cannot back up this virtual machine because it is replicated"
Acronis Cyber Backup: Backup Fails with 'The semaphore timeout period has expired'
Acronis Cyber Backup: Backup Fails with "Cannot back up virtual machines of the ESX/ESXi server because the "vStorage APIs" feature is not installed on the server"
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
First cloud backup is slow
Acronis Backup 11.7/11.5: Backing Up to Removable Devices with Regular Drive Swaps
Acronis Backup Software Creates Large Incremental or Differential Backup Archives
Acronis Virtualization: Backup of Virtual Machine Fails with "Failed to open the virtual machine"

Technical Questions & Known Solutions - Restore

Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Restore Wizard Shows Not More Than 5.000 Files
Acronis Backup: After Restoring Red Hat Enterprise Linux 4.6 x64 into an Red Hat Enterprise Virtualization Virtual Machine Booting Fails with Kernel Panic
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers
Acronis Backup: Acronis Active Restore Does Not Support GPT Disks
Acronis Software: Troubleshooting Universal Restore and Bootability Issues

Technical Questions & Known Solutions - Bootable Media

Acronis Bootable Media does not detect HP Smart Array B110i, B120i, B140i, B320i, S110i

Technical Questions & Known Solutions - Other Issues

Acronis software creates a temporary file during snapshot
Acronis Backup 11.5: ARSM and Tray Monitor Are Always Installed in the Default Folder
Acronis Backup & Recovery 11: Scheduled Backup to USB Fails with "Failed to open the backup location"
Acronis Backup: "Deployment has failed: task ID is empty"
Acronis Backup & Recovery 11: Bootable Media: Restoring Disk Backup into Original Location on ESX(i) 4.0 and 4.1 Fails with "Failed to copy disks"
Acronis Backup & Recovery 11 Virtual Edition: Virtual Appliance Cannot Restore Files from Disk Backup
Acronis Backup Advanced: Managed Vault Is Unavailable after Storage Node Re-Installation
Acronis Backup & Recovery 11.5: Connection to Agent Fails with "The requested license holder cannot be found" caused by incorrect credential storage information
Acronis Backup & Recovery 11: Installation Rollback "Failed to adjust certificates folder security."
Acronis Backup & Recovery: Restore or Validation Fails with 0x00A10007
Acronis Backup Software: Slow Windows Shutdown or Restart
Acronis Backup Software: Task With ID XXX Does Not Exist
Acronis Backup & Recovery: Scheduled Backup Plan Fails with "Logon failure: unknown user name or bad password"
Acronis Backup: Shutdown Post-Backup Command Prevents Other Tasks in Plan from Executing
Acronis Products: Backup Fails When AhnLab Antivirus Is Enabled
Acronis Backup & Recovery: Connection to Local Machine Errors Out with Error Code 0x00AD0003+0x00030002+0x0000FFF0
Acronis Backup: Unmanaged Vault Cannot Be Deleted if Vault Location Is Unavailable
Acronis Backup: Do Not Run Acronis Managed Machine Service under the Local System Account
Acronis Backup & Recovery 11: Backup Plan Creation Fails with 0x0135000F
Acronis Backup & Recovery: Connection Errors Out with Error Code 0x00AD0003+0x00030422
Acronis Backup 11.5: Bootable Media Does Not Show Backups Created from Previous Version
Acronis Cloud Backup: Backup to Acronis Cloud Storage Fails with "The certification server is unavailable"
Acronis Backup: "Failed to send message" and Error Code 0x014F0020+0x014F001D
Acronis Backup Advanced: Connection to Acronis Agent Errors Out with 0x00AF0014+0x00AD0003+0x00030002+0x0000FFF0+0x80070002
Acronis Backup & Recovery Online: Trial and Full Subscription Type Must Match
Boot from Acronis PXE Server Fails with "Acronis Loader fatal error: At least 512 Kb of conventional memory required to start Acronis Loader"
Acronis Backup & Recovery 11: The Acronis Managed Machine Service and Acronis Storage Node Service Unexpectedly Stop After Updating to Build 17437
Acronis Backup & Recovery 11: Disks and Volumes Are Not Shown in "What to backup"
Acronis Product Fails to Validate Backup with "Insufficient system resources exist to complete the requested service"
Acronis Backup Advanced: Connection Errors Out with "Required Service is Unavailable" and Error Code 0x00AD0003+0x00030431
Wake-On-LAN Does Not Work after Hard Shutdown
Acronis Snap Deploy 4: Restart Acronis Managed Machine Service After Installation Over Acronis Backup & Recovery
Acronis Backup Advanced: Remote Installation Fails With "Failed to get information about remote machine"
Acronis Backup Advanced: Adding Machine to Management Server Fails with "Failed to migrate data to license server"
Acronis Backup: "Failed to check the license key. The key is disabled"
Acronis vmProtect 7: Hosts Take Incorrect Number of Licenses
Acronis Backup Displays "This program might not have installed correctly" during Installation on Windows 7 x64 or Windows Server 2008 R2 x64
Acronis Backup & Recovery 11: ESX 5 Is Unbootable after Restore from Acronis Bootable Media
Acronis Backup 11.7/11.5: E-mail Notification Fails with "response : 535 5.7.3 Authentication unsuccessful"
Acronis Backup 11.5: Remote Installation Does Not Succeed if the Windows Installer Version Is Older Than 3.1
Acronis Backup & Recovery 11: Adding a Machine to Acronis Management Server Errors Out with "Failed to get information about remote machine"
Acronis Backup & Recovery 11: Backup to Tape Fails with "ID unknown. Impossible to get library using this ID"
Folder Exclusion in Acronis Backup & Recovery Does Not Work without the Closing Slash
Acronis Bootable Media Cannot Detect Disks on Fujitsu-Siemens Esprimo V6555
Acronis Backup & Recovery Bootable Media Created in Linux Fails to Restore Files or Folders to Original Place
Acronis Software: Troubleshooting Application Crashes
Acronis Backup: Troubleshooting Pre/Post Commands Issues
Acronis Backup & Recovery: Restoring Archives from a Centralized Unmanaged or Managed Vault Using Acronis Bootable Media
Acronis Backup & Recovery 11.5: Acronis Storage Node Operation fails with "The requested operation could not be completed due to a file system limitation "
Acronis Backup & Recovery 11: Restore Fails If There Is a System Dynamic Disk and a Reboot is Required on UEFI-GPT Systems

Troubleshooting

Acronis Backup Advanced 11.7/11.5 and Acronis Backup & Recovery 11: Troubleshooting Script for Acronis Management Server
Acronis Backup: Events in Application Event Log of Windows
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Databases and Logs
Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
Acronis Product Does Not Detect Hard Disks in Windows
Creating the SNAPAPI Module in Acronis Backup Software for Linux
Collecting Acronis Backup & Recovery 10 Agent for ESX/ESXi Virtual Appliance Logs
Arconis Backup Advanced: Troubleshooting Wake-On-LAN Issues
Acronis Backup Advanced 11.7/11.5: Enabling Automatic Dump Creation on Storage Node
Acronis Backup 11.7 prior to U1: collecting debug logs
Acronis Software: Allowing Acronis Products Through Firewalls