FAQs & Hot Topics

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Registering maintenance renewal under Acronis Account

Licensing, Requirements, Features & More

Firewall settings for Acronis products
How to find the serial number of your Acronis product
Acronis Software: exclude program folders and executables from antivirus and other security programs
Acronis Bootable Media
Backup archive compatibility across different product versions
Acronis Universal Restore
Acronis Software: free VMware ESXi support
Acronis Backup to Cloud access ports and hostnames
Acronis Smart Error Reporting
Acronis Backup: Required User Permissions for Local and Remote Management
Solid state drive support in Acronis products
Archive Compression in Acronis Products
List of support options for Acronis products
Ext4 Support in Acronis Products
Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine
Acronis Backup: Retention of Backups
Acronis Cloud Storage: list of supported countries
Acronis Bootable Media displays wrong drive letters
Acronis products: using USB sticks with more than 32GB capacity
Acronis Cloud security and privacy
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Databases and Logs
Acronis Backup & Recovery: Import and Export of Backup Plans
Acronis backup software: Windows mapped network drives are not supported
USB 3.0 support in Acronis products
Acronis Backup & Recovery 11 System Requirements
Keyboard Navigation in Acronis Bootable Media
Acronis Backup & Recovery 11 Cleanup Utility
Compatibility of Acronis Backup Software with Encryption Software
Acronis Cyber Protect Advanced, Acronis Cyber Backup Advanced: Tape Support
Acronis Software: Advanced Format Drives Support
Acronis Backup to Cloud: Initial Seeding
Acronis Backup: Disaster Recovery Plan
Acronis Backup to Cloud: Initial Seeding and Large Scale Recovery Country Availability
Initial Seeding: supported HDD types
Acronis Backup: Archives and Backups
Acronis Backup & Recovery: Types of Installation Files
Restore Scenarios of Server Clusters
Acronis Backup Advanced: Tape Pools
Acronis Products: SNMP Support
Blu-Ray Disc Support in Acronis Products
Compatibility of Acronis Backup Software with Aladdin Secret Disk
Compatibility of Acronis Backup Software with PGP Software
Acronis Bootable Media: Use Only 32-Bit Drivers for WinPE-Based Devices Recognition
Acronis Backup & Recovery 11: Supported Storage Devices
Acronis Backup to Cloud: Initial Seeding Licensing
Acronis Backup Vaults
Acronis Backup & Recovery 11: Permissions on Vaults
Acronis Cyber Backup: DFS Support
Acronis Backup: "Itzam" Folder
VIA C3 Processor Support in Acronis Products

How-tos

How to download Acronis bootable media ISO
Creating an MS Installer Log of Acronis Software
Registering maintenance renewal under Acronis Account
Acronis Backup: Backing Up to NAS
Acronis Backup: Using Acronis Media Builder to Build WinPE with Acronis Plug-In
Backing Up a NAS Unit
Making Acronis Products Compatible with Antivirus Software
Creating the SNAPAPI Module in Acronis Backup Software for Linux
Acronis Backup Advanced: Preparing Machines for Remote Installation
Acronis Backup 11.7/11.5: Backing Up to Removable Devices with Regular Drive Swaps
Acronis Backup: Using Microsoft VSS instead of Acronis VSS
Changing Keyboard Language in Acronis Bootable Media
Acronis Backup 11.7: Creating Acronis Bootable Media
Acronis Backup Advanced: Moving Vaults on Acronis Management Server
Acronis Backup: Setting Up E-Mail Notifications
Acronis Backup & Recovery: Connecting to Acronis Bootable Media
Acronis Backup Advanced: Adding Storage Node to Acronis Management Server
How to download Acronis Product in another language
Acronis Backup & Recovery 11: Manual Uninstallation
Acronis Backup to Cloud: Finding the Datacenter Address
Acronis Backup to Cloud: Large Scale Recovery
Acronis Backup Advanced: Cleaning Acronis Management Server Database
Acronis Cyber Backup Advanced: Manually Detaching a Managed Vault
Acronis Backup & Recovery 11 Standalone: Updating to Build 17437
Acronis Cyber Backup Advanced: Changing the TapeLocation Folder
Acronis Backup: Installation on a Read-Only Domain Controller
Acronis Backup: Switching between Removable/Fixed Mode of RDX and USB Drives
Acronis Backup & Recovery 11.5/11 Advanced: Custom Installation
Acronis Backup & Recovery 11: Changing Default Catalog Database Folders
Acronis Backup and Recovery 11: Installation
Acronis Backup & Recovery 11 Server for Linux: Installation
Acronis Backup & Recovery 11: Restoring to Dissimilar Hardware with Universal Restore
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Adding Acronis Plug-In to WinPE 2.x or 3.x ISO
Acronis Backup: Specifying Task Credentials
Acronis Backup & Recovery 11: Generating System Report
Acronis Backup and Recovery 11: Upgrading Virtual Appliance via vCenter Fails
Acronis Backup & Recovery 11: LAN-Free Offloaded Backup of Virtual Machines
Acronis Backup to Cloud: How to Increase Storage Quota
Acronis Backup and Recovery: Backing Up and Restoring Domain Controller
Acronis Backup and Recovery 11 Virtual Edition: Incremental Conversion to Virtual Machine
Acronis Backup & Recovery: Activating Trial Online Backup Subscription
Acronis Backup & Recovery 11 Standalone: Upgrading from Acronis Backup & Recovery 10
Acronis Backup Advanced: Finding Backups in Offline Managed Vault
Acronis Backup & Recovery Online: Purchasing Large Scale Recovery
Acronis Backup & Recovery 11 Virtual Edition: Simultaneous Backup of Virtual Machines
Acronis Backup & Recovery Advanced: Upgrading Acronis Agent Remotely
Acronis Backup & Recovery 11 Advanced: Updating to Build 17437
Acronis Backup & Recovery 11: Requesting SnapAPI Logs
Acronis Backup Advanced: How to Force Tape Detection
Acronis Backup & Recovery 11: USB Tape Drive Support

Technical Questions & Known Solutions

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with ''Not enough space to create a volume snapshot on the volume where the snapshot storage is located"
Acronis Cyber Backup Software: "Failed to create volume snapshot"
Acronis Backup: Sending E-mail Notification Fails with 0x014F0020+0x014F0016
Acronis Backup 11.7/11.5: Backing Up to Removable Devices with Regular Drive Swaps
Acronis Backup Advanced: Connection to Acronis Agent Fails with "Failed to establish local connection"
Acronis Backup: "Failed to send message" and Error Code 0x014F0020+0x014F001D
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis Cyber Backup: Disk Backup with Acronis VSS Provider Fails on Windows SBS and domain controllers
Acronis backup software: installation fails with "Failed to grant priviledge to user" or "Failed to add user to group 'Backup Operators'"
Acronis Bootable Media Does Not Detect HP Smart Array B110i, B120i, B140i, B320i, S110i
Acronis Cyber Backup: Backup Fails with "Cannot back up virtual machines of the ESX/ESXi server because the "vStorage APIs" feature is not installed on the server"
First cloud backup is slow
Acronis Backup & Recovery: Sending E-mail Notification Fails with 0x014F0020+0x014F0015
Acronis software creates a temporary file during snapshot
Acronis Products: After uninstalling Acronis product the entry in software list remains.
Acronis Backup: Do Not Run Acronis Managed Machine Service under the Local System Account
Acronis Backup & Recovery: Sending A Test E-mail Message Fails
Acronis Backup: "Failed to check the license key. The key is disabled"
Acronis Bootable Media Cannot Detect Disks on Fujitsu-Siemens Esprimo V6555
Acronis Backup & Recovery: Connection Errors Out with Error Code 0x00AD0003+0x00030422
Acronis Backup Software: Task With ID XXX Does Not Exist
Acronis Backup & Recovery 11: "Failed to detect GRUB loader. An invalid Sector Size"
Acronis Backup Advanced: Remote Installation Fails If "Deny log on as a service" Is Enabled
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Backup Advanced: Connection to Acronis Agent Errors Out with 0x00AF0014+0x00AD0003+0x00030002+0x0000FFF0+0x80070002
Acronis Backup: "Failed to send message"
Acronis Cloud Backup: Backup to Acronis Cloud Storage Fails with "The certification server is unavailable"
Acronis Backup & Recovery 11: Backup Displays the "Failed to get VSS metadata for backup" Warning
Acronis Backup Advanced: Acronis Management Server Causes CPU Overload
Acronis Backup Advanced: Remote Connection Errors Out with 0x00AD0003
Acronis Cyber Backup: Backup Fails with 'The semaphore timeout period has expired'
Domain Controller Cannot Start after Restore
Acronis Products: Backup Fails When AhnLab Antivirus Is Enabled
Acronis Backup & Recovery 11: Disks and Volumes Are Not Shown in "What to backup"
Acronis Product Cannot Create Acronis Secure Zone
Acronis Backup Software: Backup Fails with "Cannot Continue Backup. There Is Not Enough Free Space on the Drive Where the Snapshot Cache File Is Located."
Acronis Product Freezes the System Due to Drivers Conflict
Acronis Backup: Scheduled Backup Plan Issues Caused by Antivirus Software
Acronis Backup 11.7/11.5/11 Errors Out with "A problem with licenses has occurred" or "Feature is disabled"
Acronis Backup Advanced: "Failed to connect to the agent on remote machine"
Acronis Backup & Recovery 11: Backup Plan Does Not Start after Editing "Run now" Scheme
Acronis Backup 11.5: ARSM and Tray Monitor Are Always Installed in the Default Folder
Acronis Backup Advanced: "There is no license required to perform the operation with 'name'"
Acronis Cyber Backup Advanced: Adding a Machine to Acronis Management Server Errors Out with "Failed to add machine to the management server"
Acronis Backup Software Creates Large Incremental or Differential Backup Archives
Acronis Products: Recovery of Windows XP or 2003 from IDE to AHCI Mode Makes System Unbootable
Acronis Backup & Recovery 11: Mouse and Keyboard Do Not Work in Acronis Loader on Hyper-V
Acronis Backup & Recovery: Restore or Validation Fails with 0x00A10007

Troubleshooting

Acronis Product Does Not Detect Hard Disks in Windows
Acronis Cyber Backup: Troubleshooting Installation Issues
Acronis Cyber Backup: virtual machine backup troubleshooting guide
Acronis Cyber Backup: VSS Troubleshooting Guide
Acronis Software: Troubleshooting PXE Booting Issues
Acronis Software: Troubleshooting Application Crashes
Acronis Backup to Cloud access ports and hostnames
Acronis Software: Troubleshooting Scheduled Backup Issues
Creating the SNAPAPI Module in Acronis Backup Software for Linux
Acronis Software: Allowing Acronis Products Through Firewalls
Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Databases and Logs
Acronis Software: Troubleshooting Universal Restore and Bootability Issues
Acronis Backup: Troubleshooting Pre/Post Commands Issues
Acronis Backup: Events in Application Event Log of Windows
Acronis Backup Advanced: Troubleshooting Remote Installation Issues
Acronis Backup Advanced 11.7/11.5 and Acronis Backup & Recovery 11: Troubleshooting Script for Acronis Management Server
Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
Acronis Backup Advanced 11.7/11.5: Enabling Automatic Dump Creation on Storage Node
Acronis Backup & Recovery Online: Canceling Initial Seeding Order
Acronis Backup 11.7 prior to U1: collecting debug logs
Collecting Acronis Backup & Recovery 10 Agent for ESX/ESXi Virtual Appliance Logs
Arconis Backup Advanced: Troubleshooting Wake-On-LAN Issues
Acronis Backup Advanced: Troubleshooting Deduplication Backup Failures