Acronis Backup Cloud

Technical Questions & Known Solutions

Acronis Backup: operation fails with "data is corrupted: CRC mismatch or internal data structures mismatch"
Acronis Backup Cloud: machine is offline in Backup Management Console
Acronis Backup: Backup Fails with ''Not enough space to create a volume snapshot on the volume where the snapshot storage is located"
Acronis Backup 12.5, Acronis Backup Cloud: backup fails with "The network path was not found" or "Cannot connect to the machine where network share ' path' is located"
Acronis Backup: backup fails with "Failed to establish connection with cloud storage. This may happen due to a blocked port or other network issue."
Acronis Backup: Backup fails with "The device is not ready"
Acronis Backup Cloud: Error "A device has no quota to apply a backup plan" or "cannot apply a backup plan to a device with assigned quota" for device with Workstation OS and enabled application backup after DC is updated to Acronis Cyber Cloud 8.0
Acronis Backup: Backup fails with "The snapshot creation has failed due to a hardware issue or a conflict with your disk hardware. Windows has reported the following error: The device has a bad block"
Acronis Backup: backup fails with "Could not connect"
Acronis Backup Cloud: replication to cloud fails after changing backup format from 11 to 12
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Backup: deleted archive re-appear in backup locations after update and attempt to delete it fails with "Cannot find archive 'ID'.
Acronis Backup, Acronis Backup Cloud: backup fails with "CRC error" or "Failed to read the snapshot"
Acronis Backup: Activity fails with "The specified file does not exist"
Acronis Backup: Activity fails with "The process cannot access the file because it is being used by another process"
[Fixed] Acronis Backup: Applying retention fails with "DML: Logic Error: More than one match found" or "16515110 Pattern: Root (Composite) [Is (Common::String) = DMS::BackupLocation]" error
Acronis Backup Cloud: SQL and Exchange DB/MBX backup plans do not run on schedule
Acronis Backup Cloud: email notification is not received
Acronis Software: "Backup finished with warning", "Activity finished with warning", "Activity failed" alerts
Acronis Backup Cloud: local storage usage calculated twice
Acronis Backup: backup finishes with warning "Creating a crash-consistent snapshot of virtual machine because the creation of its application-consistent snapshot has failed"
Acronis Products: Installation Log Shows Message "Failed to grab execution mutex. System error 258."
Acronis Backup: backup fails with "VSS writer has timed out" or "The backup has failed because 'VSS Writer' has timed out during snapshot creation."
Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager
Acronis Backup: backup to Acronis Cloud storage fails with "Network disconnected by timeout"
Acronis Software: installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"
Acronis Backup: Backup of a Linux machine fails with "The SnapAPI kernel module is not loaded for the kernel currently running on the system"
Acronis Backup products: all or some VMware virtual machines do not appear in the console
Acronis Backup: "Backup did not start" alert
Acronis Backup: Backup of ESXi virtual machines fails with "You do not have access rights to this file"
Acronis software: *.OST-file is not backed up
Acronis Backup: backup fails with "Internal error: An expression test has failed"
Acronis Backup Cloud: browsing a 1TB+ GPT partition in cloud backup fails with "Server is not available at the moment"
Acronis Backup, Acronis Backup Cloud: backup fails with "The operation has timed out"
Acronis Backup Creates a Temporary File During Snapshot
Acronis Backup: recovery of disks or volumes fails with "Resize error"
Acronis Backup Cloud: Manual registration fails with "Couldn't connect to host at localhost:43234" on Linux
Acronis Backup: Backup fails with "Windows error: (0x80070299) The requested operation could not be completed due to a file system limitation" or "Cannot write data to file <path> due to a file system limitation"
Acronis Backup: "The credentials for 'path' are incorrect." or "The user name or password is incorrect"
Acronis Backup: multiple 'Event 81' messages in Windows Event logs on Windows Server 2019 with Hyper-V
Acronis Backup: backup fails with "Cannot create a backup of the specified type in archive because it contains backups of another type"
Acronis Backup: "Backup is waiting" alert
Acronis Backup: Operation fails with “Windows error: (0x80070180) You can't connect to the file share because it's not secure"
Acronis Backup Integration with Plesk/cPanel: mounting recovery points fails with timeout
Acronis Backup: backup fails with "VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot"
Acronis Backup and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Backup: "0x530128 SOAP 1.1 fault: SOAP-ENV:Client" error
Acronis Backup Cloud: 'The process cannot access the file because it is being used by another process' when backing up network shares on a NAS
Acronis Backup Cloud: backup hangs at 0%
Acronis Backup Cloud / Acronis Backup Service: Backup Fails with "Job registry is being stopped at the moment"
Acronis Backup Cloud: Agent installation on Domain Controller fails with LocalGroupAdd errors
Acronis Products: Installation Fails While Installing Over a Previously Deleted Product
Acronis Backup: "Error: Trailing spaces in the path" when backing up SQL database
Acronis Backup Cloud: backup plan runs on the machine after registering it to a different user (tenant)
Acronis Backup: "Subscription license will expire soon/expired" alerts
Acronis Backup: Activity fails with "Data error (cyclic redundancy check)"
Acronis Backup: MMS service does not start on a machine restored with bootable media
Acronis Backup: "Backup/Activity is not responding" alert
Acronis Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Backup: manual registration of backup agent fails with “Failed to encrypt data. The system cannot find the file specified”.
Acronis Backup Cloud: browsing SharePoint Online backups throws "There are no items to show in this view"
Acronis Backup Cloud: Ghost backup plans on Agent
Acronis Backup: operation fails with "The activity has failed due to a planned restart of the operating system"
Acronis Backup: recovery of an Exchange database fails with "It is not allowed to overwrite database during recovery"
Acronis Backup: Hyper-V virtual machine backup produces warning "Changed Block Tracking (CBT) is not used because there are disk files that do not belong to any disk snapshot."
Acronis Backup: backup of network shared folder fails with 'The credentials for network share are incorrect'
Acronis Backup: Known issue with backing up to SMB share on specific Oracle Linux kernels
Acronis Cyber Cloud: backup of macOS Catalina (10.15) fails with "Internal error: mount point required for file-level backup"
Acronis Backup: Activity fails with Windows error: (0x80070570) The file or directory is corrupted and unreadable
Acronis Backup: backup to a network share or a removable drive fails with "The end of the file has been reached"
Acronis Backup Cloud: warning "Failed to get the lists" during SharePoint site backup
Acronis Backup: device does not appear in backup management console after installation
Acronis Backup Cloud: "Failed to open the backup archive by the ID" error when attempting to browse recovery points of website or mobile backup
Acronis Backup: SQL backup finishes with warning "No protected managed entities are found for key"
Acronis Backup: "The activity has failed due to a restart of the service" or "The activity has failed due to an unexpected machine reboot or the backup process was terminated." error
Acronis Backup: installation fails with "MainEngineThread is returning 1632"
Acronis Backup: Backup plan with replication to network folder fails with error "Archive with the same name already exists"
Acronis Backup: "Access is denied" when selecting a network share with anonymous access as backup destination
VSS Locks Partition after Running a Backup
Acronis Backup: "Backup is corrupted" alert
Acronis Backup Cloud: SharePoint C2C backup fails with the error message "The changeToken refers to a time before the start of the current change log."
Acronis Software: Operation Fails with "The activity state has been repaired after unexpected failure"
Acronis Backup: you receive "Quota exceeded" error, but do not use cloud storage
Acronis Backup Cloud: backup start time selection is not available for Office 365 C2C backup
Acronis Backup Cloud: Random symbols in WHMCS module
Acronis Backup: backup fails with "The password for the protected backup is incorrect"
Acronis Backup Software: installation fails with "Failed to grant priviledge to user"
Acronis Backup Cloud: backup of a large number of SQL databases fails with "VSS writer 'SqlServerWriter' has failed to process the snapshot"
Acronis Cyber Cloud: Backup fails with "failed to resolve the hostname" after changing storage
Acronis Backup: appliance deployment or VM backup fails with "Failed to obtain server object 'guest.hostName'"
Acronis Backup Cloud: recovery points displayed incorrectly after refresh
Acronis Backup Cloud: CBT does not work properly for Hyper-V VM if multiple plans are applied to the machine
Acronis Backup Cloud: difference between local storage usage in backup console and management portal
Acronis Backup Cloud: "The storage quota is exceeded. Further backups will fail." error
Acronis Backup: recovery of a Windows Server 2008 hangs at 88%
Acronis Backup: activity fails with "No volumes have been found while processing the 'Fixed Volumes' template"
Acronis Products: Backup to Cloud Fails with "Failed to resolve hostname"
Acronis Backup: Attempt to enable application-aware backup of a virtual machine fails with "Failed to get the object's property 'disk.EnableUUID'"
Acronis Backup: how to set up a limited vSphere account
Acronis Backup: "Suspicious activity is detected" alert
Acronis Backup, Acronis Backup Cloud: Backup fails with error "The request could not be performed because of an I/O device error"
Acronis Backup Cloud: editing Exchange backup plan fails with "The backup file name does not contain required variables: 'database name'"
[Fixed] Acronis Backup Cloud: Automatic Update Does Not Work on OS X 10.11 (El Capitan)
Acronis Cyber Cloud: Agent registration fails with "Client with same ID is already registered" and "Agent is already registered. Please, deregister Agent in Backup Console"
Acronis Cyber Cloud: After APS package upgrade to 2.0, Web Hosting Servers quota is set to 0
Acronis Backup Cloud: backup fails with "Error occurred while creating the file."
Acronis Backup: "Video mode setup error: Error 0x1480006: The video framebuffer parameters are invalid" when booting from Linux-based media
Acronis Backup: activities of host-level backup plans are not shown for protected VM
[Fixed] Acronis Backup Cloud: "GXT: The item provider has skipped the report of an item with key" error
Acronis Backup Cloud: Office 365 backups still run after being revoked
BackupAgent: Upgrading Microsoft SQL Server to Acronis Backup Cloud
Acronis Backup: Backup of Hyper-V machines fails with "Disk is not found"
Acronis Backup: Activity fails with "Failed to resolve the host name"
Acronis Cyber Cloud, Acronis Cyber Backup: incorrect cloud storage usage
Acronis Backup Cloud: editing backup plan fails with "InternalServiceError", "No resources found"
Acronis Backup Cloud: Agent for MAC on OS X Catalina produces a security warning that Apple can not search for malware
[Fixed] Acronis Backup Products: Warning "Error: There is a double slash in the path"
Acronis Backup: activity fails with error "The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1" and various HTTP responses (504, 503, 500, 404, 302)
Acronis Backup: recovery of mailboxes fails with "Insufficient rights for PowerShell command execution 'Get-User'"
[Fixed] Acronis Backup Cloud: "Failed to find directory '/lib/modules/2.6.32-504.16.2.el6.x86_64/build' that contains the kernel source code." error
Acronis Backup Cloud: "Volume Tracker has failed to open session"
Acronis Backup Cloud: recovery hangs when recovering XenServer 7.1 or 7.2 virtual machines from Cloud storage
Acronis Backup Cloud: connecting to Office 365 fails with "Access to the file denied" after Global Admin password change
Acronis Backup Cloud: Backup Start Time Displayed Incorrectly in Console Opened on a Remote Machine
Acronis Backup Cloud: cloned machine is not listed in Devices
Acronis Backup: Linux Agent does not detect 'Version 12' backups
Acronis Backup Cloud: Accepting Orders Fails in WHMCS Integration
Acronis Backup Cloud: Recovery points from local or network destinations are not loading if Quota for Cloud resources is disabled
Acronis Backup Cloud: OneDrive backup to Cloud fails with "Could not access to drive"
Acronis Backup Cloud: installation of Agent for SQL fails in Windows Server 2003, if Agent for Windows is already installed
Acronis Cyber Cloud: Cannot connect to Acronis Cloud from CloudBlue integration with "SSL connect error"
Acronis Backup: "Backup plan is canceled" alert
Acronis Cyber Cloud: Agent installation fails with "Failed to install the Visual C++ Redistributable Package"
Acronis Backup Cloud: Backup Fails with "No backup items were resolved" or "Cannot resolve inclusion rule"
[Fixed] Acronis Backup Cloud: newly created administrator cannot log in to backup console
Acronis Backup: Backup fails with Windows error: (0x80070522) A required privilege is not held by the client
Acronis Backup Cloud: SharePoint backup finishes with warning "Failed to process change event Item/Add" or "Failed to process change event Item/Rename"
Acronis Backup: "Backup failed" alert
Acronis Backup: backup finishes with warning "Volume Tracker has failed to freeze checkpoint. A device attached to the system is not functioning"
Acronis Backup Cloud: size of individual slices (recovery points) is missing
Acronis Backup: dynamic groups are not populated correctly
Acronis Backup Software: Backup Fails with "Cannot Continue Backup. There Is Not Enough Free Space on the Drive Where the Snapshot Cache File Is Located."
Acronis Backup: Linux bootable media fails with "Kernel panic - VFS: Unable to mount root fs on unknow-block(1,0)"
Acronis Backup: "Backup status is unknown" alert
Acronis Backup: Backup of SQL databases finishes with warning "Cannot get the file list of Microsoft SQL database"
[Fixed] Acronis Backup: ESXi configuration backup fails with "too many SQL variables" or "Command definition 'SELECT ...' not found."
Acronis Backup: transaction logs are not truncated after a backup
Acronis Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Backup: Backup fails with "File is corrupted" when using Version 12 format
Acronis Backup Cloud: Windows Explorer Cannot Open File-Level Backup of a Mac
Acronis Backup: SQL backup fails with "Failed to get additional information about file"
[Fixed] Acronis Backup Cloud: backup fails with "The user name or password is incorrect"
Acronis Backup Cloud: "Address is in the forbidden list" error
Acronis Backup Cloud Integration with ConnectWise Automate: alerts and ticket creation frequency
Acronis Backup: backup fails with "The shadow copy provider had an unexpected error"
Acronis Backup: "Quota almost reached" alert
Acronis Backup: backup of Office 365 mailboxes to a network share fails with "No more connections can be made to this remote computer at this time because there are already as many connections as the computer can accept"
Acronis Backup: VM name is not displayed in email notifications for VM backup
Acronis Backup Cloud: Warning "The 'Full Disk Access' permission was not granted to the app"
Acronis Backup Cloud: "Logging on with the specified credentials is impossible, probably because the account does not exist or the password is invalid" error
Acronis Backup: Backup fails with "The request could not be performed because of an I/O device error"
Acronis Backup Cloud: CheckPoint Sand Blast extention for Google Chrome causes issues with web console
Acronis Backup: how to delete incomplete backups
Acronis Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
Acronis Backup: local storage usage is not recalculated after deleting archives
Acronis Backup Cloud: "The archive is invalid or its type is unsupported" error
Acronis Cyber Cloud: data center is not available in 'Regional Acronis DC' list when activating SPLA
Acronis Backup: full backup is created on the first day of each month with "Weekly full, Daily incremental" scheme
Acronis Backup Software: Task With ID XXX Does Not Exist
Acronis Backup Cloud: after update to WHMCS 7.2 the form in online store is not shown
[Fixed] Acronis Backup plugin for WHM & cPanel: browsing Accounts within backups fails
Acronis Backup Cloud / Acronis Backup Service: Physical Data Shipping backup fails with “The network location doesn’t exist”
Acronis Backup: Agent registration fails with error "Could not resolve host: localhost; nodename nor servname provided, or not known" on macOS
Acronis Backup Integration with Plesk/cPanel: mounting a recovery point fails if backup contains exclusions
Acronis Backup Cloud: which URL to choose for login
Acronis Backup: EFI runtime error when booting from WinPE bootable media
Acronis Backup Cloud: deleting archives from cloud storage fails with "The file is read-only"
Acronis Backup: Backup of SQL instance fails with "There are no SQL writers" or "No SQL writers are found in the operating system."
Acronis Cyber Cloud: WHM/cPanel plugin does not open - Internal server error 500
[Fixed] Acronis Backup: Application backup (SQL and/or Exchange) fails with "Failed to resolve item by its reference"
[Fixed] Acronis Backup: backup sporadically fails with "Can't connect to the mailbox of user Mailbox database guid"
Acronis Backup: hidden partitions become visible after installing Acronis Agent in macOS
Acronis Backup Cloud: backup of Office 365 mailbox fails with "error while reading SOAP response"
Acronis Backup: Logs in %ALLUSERSPROFILE%\Acronis\BackupAndRecovery\MMS\ consume a lot of drive space
Acronis Backup Cloud: backup fails with "The backup service is disabled for your organization"
[Fixed] Acronis Backup Cloud: Physical Data Shipping option is missing for Entire Machine backup
Acronis Backup Cloud: backup fails with "Failed to resolve hostname"
[Fixed] Acronis Backup Cloud: Non-ASCII characters are not displayed in usage reports
Acronis Backup: "Failed to execute the command. Deleting machine running from backup" error
Acronis Backup: Hyper-V replica VMs have inconsistent state after recovery
Acronis Backup: Backup fails with "Illegal operation attempted on a registry key that has been marked for deletion"
Acronis Backup Cloud: website backup fails with "Could not connect to remote file system"
[Fixed] Acronis Backup Cloud: incorrect partition is mounted
Acronis Backup Cloud: Live update does not start
Acronis Backup Cloud: Agent installation fails on registration step with "Error 0x26a001a: Random bytes generation failed"
Acronis Backup Cloud: Scheduled custom reports are not received
Acronis Backup: Backup Fails with "All items specified for backup do not exist." or "None of the items selected for backup were found."
Acronis Backup Integration with Plesk/cPanel: plugin fails with "An error had occurred" error
Acronis Backup: Quiesced snapshot creation fails for Windows Server 2019 VMs on ESXi 6.5 or 6.7
Acronis Backup: "There hasn't been a successful backup for more than X days" alert
[Fixed] Acronis Backup Cloud: backup exclusions do not work for Linux machines
Acronis Backup for Plesk: how to recover a backed up server to a new one
Acronis Backup Cloud: warning message "Cannot connect to site 'SPO root'"
Acronis Backup: scheduler generates large log files on Linux
Acronis Backup Cloud: installation fails with "An error occurred during the installation of assembly" and "Microsoft.VC80.CRT,publicKeyToken"
Acronis Backup: backups in Version 11 format write excessive .meta files to temp
Acronis Backup: Installation fails with fatal error if Avast is installed
Acronis Backup Cloud: backup of an SQL Cluster cannot be browsed
Acronis Backup Cloud: Status, last backup & next backup fields are displayed incorrectly for Application backup
Acronis Backup Cloud: cannot open backup console for different customers at once
Acronis Backup Cloud: notifications and 7-day history for Office 365 backups are not available
Acronis Backup Cloud: backup locks clustered VM
Acronis Backup: backup fails with 'Common I/O error'
Acronis Backup: "The security database on the server does not have a computer account for this workstation trust relationship" error
Acronis Backup: Backup fails with "Incorrect function"
[Fixed] Acronis Backup Cloud: error "The file is read-only" when backing up OneDrive folder
Acronis Backup: incorrect drive letters in virtual machine backup
Acronis Backup: attempt to browse or delete mobile device backup fails with "Internal error: An expression test has failed."
Acronis Backup: AdGuard causes issues with web console
Acronis Backup: 'Disk is not found. Ensure that all the hard disks are installed in the machine' error when trying to Run backup as VM
Acronis Storage: Management Console Is Not Available
Acronis Backup Cloud: website backup is not available in Backup management console for Partner administrators
Acronis Backup Cloud: backup of Office 365 group mailbox fails with 'Cannot back up the primary mailbox of an Office 365 user' or 'Cannot get the user's email address for connecting to the Office 365 group mailbox'
Acronis Products: installation fails on Windows Server SBS 2003 or Windows XP
(FIXED) Acronis Backup: Alert "Backup is missing: No successful backups for XX days" is raised when plan is revoked from all devices
Acronis Backup Cloud: 'Backup is missing' alert from a backup plan applied to a Hyper-V replica VM
Acronis Backup: Hyper-V virtual machine backup fails with "Failed to obtain associated virtual system settings"
Acronis Backup Software: VSS Backup Fails with "Failed to create volume snapshot" on a Machine with Microsoft SQL Server 2000
[Fixed] Acronis Backup Cloud: backup fails with "One or more machines are not assigned a license" or "Functionality 'XX' is not available. Please use the appropriate license."
Acronis Backup: Backup fails with "POR: Element 'Name' cannot be found”
Acronis Backup Cloud: C2C Agent creates a new full backup instead of incremental
Acronis Backup Cloud: update permissions for Acronis Agent for Linux files to prevent unprivileged users accessing the files
Acronis Backup Cloud: Backup Fails with "Failed to save the archive metainfo. You either do not have write access to the folder or it is unavailable at the moment."
[Fixed] Acronis Cyber Cloud: space usage report in CSV format contains unnecessary info
[Fixed] Acronis Backup Cloud: "JWT is issued by unregistered issuer" error when browsing website and/or mobile backup
[Fixed] Acronis Backup Cloud: cannot restore backup with error "Peer did not respond or did not hold deadline"
Acronis Backup: multiple "Error 0xfff0: The specified domain either does not exist or could not be contacted" messages in log
Acronis Backup: "Storage quota exceeded" alert and how to free up space in cloud storage
Acronis Backup: backup to NAS with recycle bin enabled fails after a cleanup
Acronis Backup Cloud: retention rules generates warnings "Cannot free up space taken by the deleted backups. The operation will be retried during next backup deletion"
Acronis Backup for Plesk/cPanel: mounting backups located on SMB share fails
Acronis Backup: "Database has not been backed up because the database files are not included in the single-pass backup" error
Acronis Backup Cloud: "Invalid IdP response" Error
Acronis Cyber Cloud: archive cannot be removed from the Backups tab
Acronis Backup Cloud: Backup fails with "Failed to parse the XML"
Acronis Backup Cloud: 'An internal error has occurred' in Backup Monitor
Acronis Backup plugin for WHM & cPanel: backup fails with "Internal error: record is greater then 32K"
Acronis Backup: Backup fails with "Windows error: (0x800705B4) This operation returned because the timeout period expired"
Acronis Backup, Acronis Backup Cloud: backup fails with "no disk space or quota"
Acronis Cyber Cloud: "Upon time since last backup" schedule works incorrectly with custom backup scheme
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Restricted Installation of Devices
Acronis Backup: Activity fails with "Operating system error: The shadow copy provider had an error"
[Fixed] Acronis Backup Cloud: retention fails with "Failed to delete the backups" and "An unsupported URI is specified"
Acronis Backup: Backup fails with "The driver detected a controller error on device"
Acronis Backup: Disk/Volume level backup fails on Linux machine with more than one kernel
Acronis Backup Software: Backup of Disk Containing VHD File from Which Machine Is Currently Booted Fails with 'The Specified Volume Is Nested Too Deeply to Participate in the VSS Operation'
Acronis Backup Cloud: backup of Hyper-V VM fails with "Failed to obtain an instance of service class 'Msvm_VirtualSystemManagementService"
Acronis Backup Cloud: Office 365 backup fails with "Cannot back up the primary mailbox of an Office 365 user"
Acronis Backup Cloud: MMS service cannot be started, error "error 0x30002: CannotBind"
Acronis Backup: Backup of a Hyper-V virtual machine fails with "Failed to get the disk information" if there is an ampersand in virtual disk file name
Acronis Backup Cloud: collecting system information from v1 cloud Agent for Office 365 fails with "Agent is not accessible"
[Fixed] Acronis Backup Cloud: backup finishes with warning "Assertion failed: node->Prev == 0 && node != Head && node->Next == 0"
[Fixed] Acronis Backup Cloud: cannot resume validation after network disruption
Acronis Backup Cloud: Office 365 mailbox backup completes with warning "An internal server error occurred. The operation failed. The value is set to empty Parameter name: itemId'
Acronis Backup: installation on ARM-powered PC fails with "This app can't run on your PC"
BackupAgent: Limitations and Known Issues in Migration to Acronis Backup Cloud
Acronis Cyber Cloud: C2C 2.0 cannot apply backup plan to Office365 group
Acronis Backup: Replication fails with "Cannot use this type of backup archive"
Acronis Backup Cloud: Unable to open iSCSI target in bootable media with "iscsiadm: no records found"
Acronis Backup: "Agent for VMware cannot back up the same machine where this agent is installed" error
Acronis Cyber Cloud: Offering item is not turned off during subscription downgrade or plan switch in APS package
Acronis Backup for Plesk: opening Acronis Backup extension in Plesk UI fails with "An error has occurred. Please try again later or contact the support team"
Acronis Backup Cloud: incremental to a backup seeded via PDS fails with "Failed to create an incremental backup in backup archive"
Acronis Backup: activity fails with "Instance '<name>' is skipped because it is already being backed up." or "The backup of database <name>' located on Exchange server <name> was skipped."
Acronis Backup Cloud: changes in 'Items to back up' are not saved
Acronis Backup: backup fails "Selected network files or network folders were not found"
Acronis Backup: recovery of mailboxes fails with "The account does not have permission to impersonate the requested user"
Acronis Backup: Linux-based bootable media does not support PERC RAID controllers
Acronis Backup: specifying Exchange credentials fails with "The format of name is not supported"
Acronis Backup Cloud: Office 365 cloud-to-cloud backup is in 'backing up' status for many hours
Acronis Backup Cloud: Connection to Backup Management Console Fails with “wcsServiceUnavailable”
Acronis Backup Cloud: disk backup fails with "Internal error: different hash after rebackup"
Acronis Backup Cloud: sorting devices by status sorts in random order
Acronis Backup: VM recovery fails with "The disk configurations of the backed-up machine and the target machine differ"
Acronis Backup: Hyper-V Virtual Machines are Unavailable during Snapshot Creation
Acronis Backup Cloud: logging in to Web Restore fails wih "504 Gateway Time-out" for large accounts
Acronis Backup: Linux-based bootable media does not detect Intel Optane-accelerated disks
[Fixed] Acronis Backup: "The credentials for Exchange server are incorrect. Error code 1802."
Acronis Backup: Backup fails with "The activity has failed because the machine has been shut down unexpectedly"
Acronis Backup Cloud: backup format is shown as "unknown" in Backups tab after Datacenter is updated to Acronis Cyber Cloud 8.0
Acronis Products: Virtual machine backup fails with "Awaiting task 'CreateSnapshot' has failed. Reason: File is larger than the maximum size supported by datastore"
Acronis Backup Products: Slow detection of some USB drives
Acronis Backup: scheduled backups do not start in Linux
Acronis Backup Cloud: error "The media is write protected" when backing up OneDrive folder
Acronis Backup Cloud: incorrect value of location capacity shown in Web Console
Acronis Backup: "Validation failed" alert
Acronis Backup Cloud: restore option is not present for mobile backups in backup management console
Acronis Backup: Backup fails with "PRNG not seeded"
Acronis Backup: "Failed to obtain an instance of service class 'Msvm_VirtualSystemSettingData'" and "Failed to obtain an instance of service class 'Msvm_ComputerSystem'" errors
Acronis Backup: SQL database backup fails with "An invalid file has been detected"
Acronis Backup Cloud: Discrepancy between Amount of Data Backed Up and Amount of Space Used on Storage Servers
Acronis Backup: deleting recovery points of application backups is not possible
Acronis Backup: application-aware backup fails on newly installed SQL instance with "Account does not have enough privileges to access instance"
Acronis Backup Cloud: Office 365 "Users" tab is missing
Acronis Cyber Cloud: CloudBlue subscription synchronization fails, usage is not updated
Acronis Backup: next backup status turns to 'Not scheduled" after changing "Upon time since last backup"
Acronis Backup Cloud: after disabling all but TLSv1.2 protocols SQL application-aware backup fails with warning "Failed to collect the metadata of the SQL Server databases selected for backup."
Acronis Backup: Backup fails on a system with SoftRaid
[Fixed] Acronis Backup: exclusion of a partition does not work
Acronis Backup: Backup or another activity fails with "The archive is invalid or its type is unsupported"
Acronis Backup: Installation of Agent for Windows fails with error in MSI log "Failed to add user NNNNN to group 'Backup Operators'."
Acronis Backup Cloud: Virtual Appliance backup fails with "Cannot find GXT item type 'mms::disk::disk'."
Acronis Backup Cloud: Backup Fails with "Cannot resolve host. Check your Internet connection."
Acronis Backup Cloud: Time settings on the Acronis Storage cause miscommunication with Agents
Acronis Backup Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Acronis Backup Cloud: 'Where to back up' field is not active
Acronis Backup: Operation fails with "Failed to lock the file"
Acronis Backup: backup completes with warning "Link target was not backed up" or "The file is out of backup scope"
Acronis Backup: "Lost connection to the back-end service" error when working in Backup Console
[Fixed] Acronis Backup Cloud / Acronis Backup Service: Backup Fails with "Key not valid for use in specified state"