Acronis Cyber Backup Cloud

Technical Questions & Known Solutions

Acronis Cyber Protect Cloud: retention rules generates warnings "Cannot free up space taken by the deleted backups. The operation will be retried during next backup deletion"

Acronis Cyber Backup: troubleshooting synchronization issues between Agents and Management Server

Acronis Cyber Protect Cloud: 'Active alerts' widget is empty

Acronis Cyber Protect Cloud: which URL to choose for login

Acronis Cyber Protect Cloud: file_protector.sys consumes a lot of RAM

Acronis Backup Software: Task With ID XXX Does Not Exist

Acronis Cyber Protect Cloud: Service consoles are inaccessible after enabling self-service

Acronis Cyber Backup for Plesk: opening Acronis Cyber Backup extension in Plesk UI fails with "An error has occurred. Please try again later or contact the support team"

Spotting and fixing hardware I/O errors (disk errors) on Linux

Acronis Cyber Protect, Acronis Cyber Backup: Installation of third-party Antivirus fails if Acronis Agent is installed

Acronis Software: Troubleshooting Windows Operating System Lockup

Acronis Cyber Cloud: Troubleshooting web console issues

Acronis Cyber Protect Cloud, Acronis Cyber Backup: update permissions for Acronis Agent for Linux files to prevent unprivileged users accessing the files

Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: attempt to browse or delete mobile device backup fails with "Internal error: An expression test has failed."

Acronis software: How to troubleshoot EWS connection by using EWSEditor

Acronis Cyber Protect Cloud: mmsmonitor.exe crashes on a Citrix VM

Acronis Cyber Backup: MMS service does not start on a machine if file/folder named 'Acronis' exists in root folder

Acronis Cyber Protect Cloud: Accepting Orders Fails in WHMCS Integration

Acronis Cyber Protect Cloud: Discrepancy between Amount of Data Backed Up and Amount of Space Used on Storage Servers

Acronis Cyber Protect Cloud, Acronis Cyber Backup: AdGuard causes issues with web console

Acronis Cyber Protect Cloud: "Address is in the forbidden list" error

Acronis Cyber Infrastructure: registration of Backup Gateway under user with two-factor authentication fails

Acronis Cyber Protect Cloud: notifications and 7-day history for Microsoft 365 backups are not available

Acronis software: 'Legacy system extension' message on macOS 10.15

Acronis Cyber Protect Cloud: After changing user login some devices have not changed their Account Login ID

Acronis Cyber Protect Cloud: "C:\System Volume Information\FileProtector\FileStorage\" consumes a lot of drive space

Acronis Cyber Protect Cloud: sorting devices by status sorts in random order

Acronis Cyber Backup Cloud: 'An internal error has occurred' in Backup Monitor

Acronis Cyber Cloud: CloudBlue subscription synchronization fails, usage is not updated

Acronis software: operation Fails with "The activity state has been repaired after unexpected failure"

Acronis Cyber Protect Cloud: Creating a new customer group fails with "Cannot read property 'code' of undefined"

Acronis Cyber Protect Cloud: Connection to Cyber Protection console fails with “wcsServiceUnavailable”

Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to set up a limited vSphere account

Acronis Cyber Protect Cloud: 'Backup status' widget is empty after C20.08 release

Acronis Cyber Backup: local storage usage is not recalculated after deleting archives

Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Attempt to manually modify Acronis files fails with "Access denied" error

Acronis Cyber Protect Cloud: CBT does not work properly for Hyper-V VM if multiple plans are applied to the machine

[Fixed] Acronis Cyber Protect Cloud: "GXT: The item provider has skipped the report of an item with key" error

Acronis Cyber Protect Cloud: Users tab shows previous tenant when moved to the current one through search

Acronis Cyber Protect Cloud: Grant the 'Full Disk Access' permission to the Cyber Protection agent

Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"

Acronis Backup for Plesk/cPanel: mounting time increases for a backup with file filters

Acronis Cyber Protect Cloud: atp_database_mirror.exe consumes a lot of network bandwith and disrupts network connectivity

Acronis Cyber Cloud: WHM/cPanel plugin does not open - Internal server error 500

Acronis Cyber Protect Cloud, Acronis Cyber Backup: "Lost connection to the back-end service" error when working in Cyber Protection console

Acronis Cyber Protect Cloud: "Cyber Protection (or Active Protection) service is not responding" alerts on Linux and Mac agents

Acronis Cyber Protect Cloud: Troubleshooting Acronis Storage Registration Issues

Acronis Cyber Backup Cloud: Remote desktop connection fails with "The action is limited"

Acronis Cyber Protect: Cyber Protection Monitor shows "Protection plan not applied" status when protection plan without backup is applied to device

Acronis Cyber Cloud: Archive cannot be removed from the Backup storage tab

Acronis Cyber Backup: Linux Agent does not detect 'Version 12' backups

Acronis Cyber Protect Cloud: email notification is not received

Acronis Cyber Protect Cloud: Active protection alerts show device names in capital letters

Acronis Cyber Protect Cloud: CheckPoint Sand Blast extention for Google Chrome causes issues with web console

Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Option "if the machine is turned off run missed tasks on startup" does not work if Mac was in sleep mode

Acronis Cyber Protect Cloud: BSOD caused by "Fltsrv.sys"

Acronis Cyber Protect Cloud: Microsoft 365 "Users" tab is missing

Acronis Cyber Protect Cloud: Total run and number of successful run is zero for Microsoft 365 resources and ESXi VMs

Acronis Cyber Protect Cloud: Incorrect protected devices count in Account management console after C21.01 release

Acronis Cyber Protect Cloud, Acronis Cyber Backup: hidden partitions become visible after installing Acronis Agent in macOS

Acronis Cyber Protect Cloud: Windows Explorer Cannot Open File-Level Backup of a Mac

Acronis Cyber Protect Cloud: "Please try to refresh the page. If the error persists, please contact support." error in Cyber Protection Console or Management Portal

Acronis Cyber Protect Cloud: Microsoft 365 public folders are not visible in Cyber Protection Console

Acronis backup products: Slow detection of some USB drives

Acronis Cyber Protect Cloud: Warning "Windows Defender module execution failed (WDAAdapters::Error in Acronis::Adp::WbemServicesGuard::WbemServicesGuard "ConnectServer" failed w/code 0x8004100e)"

Acronis Cyber Protect Cloud: difference between local storage usage in Cyber Protection console and Management Portal

Acronis Cyber Protect Cloud: cannot open Cyber Protection console for different customers at once

Acronis Cyber Protect Cloud: Attempt to refresh vault content errors out with HTTP request "/api/vault_manager_insecure/v1/sync/archives" failed: 500 - Internal Server Error

Acronis Cyber Cloud: Offering item is not turned off during subscription downgrade or plan switch in APS package

Acronis Disaster Recovery Cloud: Failback fails with "Internal error. Please try again later or contact support."

Acronis Cyber Protect Cloud: incorrect value of location capacity shown in Cyber Protection console

Acronis Cyber Protect Cloud Integration with ConnectWise Automate: alerts and ticket creation frequency

Acronis Cyber Protect Cloud: management console hangs when browsing Clients tab

"Validation failed" alert

Acronis Cyber Protect Cloud: 'Backup status' widget is empty after C21.01 release

[Fixed] Acronis Cyber Protect Cloud: Automatic Update Does Not Work on OS X 10.11 (El Capitan)

Acronis Cyber Backup Integration with Plesk/cPanel: plugin fails with "An error had occurred" error

Acronis Cyber Protect Cloud: Agent disappears from its current tenant if manual re-registration fails

Acronis Cyber Backup: activity fails with error "The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1" and various HTTP responses (504, 503, 500, 404, 302)

Acronis Cyber Backup for Plesk: single sign-on does not work

Acronis Cyber Backup: workstation icon is shown for server in Cyber Protection console

Acronis Cyber Protect Cloud: Unable to register Google Workspace account to tenants with branded URL

Acronis Cyber Cloud: Troubleshooting issues with APS package for Odin Service Automation

Acronis Cyber Protect Cloud: How to Change UEFI bootable media locale

Acronis Cyber Protect Cloud: "Windows Defender preferences cannot be controlled because Tamper protection feature is enabled" alert

Acronis Cyber Protect Cloud: Group name is empty in subject of C2C backup notifications

Acronis Cyber Protect Cloud: after update to WHMCS 7.2 the form in online store is not shown

(FIXED) Acronis Cyber Protect Cloud: Attempt to edit protection plan fails with "Failed to load the protection plan for editing. The protection plan cannot be loaded now. Try again later"

Acronis Cyber Backup: archive content cannot be browsed if sector-by-sector backup mode was used

Acronis Cyber Protect Cloud: Unable to open 'Clients' tab due to error "Please try to refresh the page. If the error persists, please contact support"

Acronis Software: Troubleshooting Linux Operating System Lockup

Acronis Cyber Cloud: Upgrade of WHMCS plugin requires older version

Acronis Cyber Protect Cloud: How to whitelist Acronis traffic in Fortinet FortiGuard Application Control Service

Acronis Cyber Protect Cloud, Acronis Cyber Backup: activity fails with "Instance '<name>' is skipped because it is already being backed up." or "The backup of database <name>' located on Exchange server <name> was skipped."

Acronis Cyber Protect Cloud: Operation reports and widgets showing n/a device status

Acronis Cyber Cloud: After APS package upgrade to 2.0, Web Hosting Servers quota is set to 0

Acronis Cyber Protect Cloud: Time settings on the Acronis Storage cause miscommunication with Agents

Acronis Cyber Protect Cloud: Filter by "Status" does not work in the backup console

Acronis Cyber Protect Cloud: collecting system information from v1 cloud Agent for Microsoft 365 fails with "Agent is not accessible"

Acronis Cyber Protect Cloud: Date is one day behind in reports related to Activities

Acronis Cyber Protect: Catalog indexing activities for Cloud-to-Cloud items fail with "Internal error"

Acronis Cyber Backup: Activity fails with "Failed to resolve the host name"

Acronis Cyber Protect Cloud: CMD crash and high CPU usage by non-Acronis services on C21.01 and C21.02 agent builds

Acronis Cyber Protect Cloud: Impossible to create account again after deletion: error "This login is already in use"

Acronis Cyber Backup, Acronis Cyber Protect: Activity fails with "Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section open"

Acronis Cyber Protect Cloud: Random symbols in WHMCS module

Acronis Cyber Protect Cloud: Message "Attempt to connect with ARSM" in MMS log

Acronis Backup extension for Plesk: Dashboard is not loading

Acronis Cyber Protect Cloud: CMD and Powershell crash if Agent build 26321 is installed

Acronis Cyber Protect Cloud, Acronis Cyber Backup: specifying Exchange credentials fails with "The format of name is not supported"

Acronis Cyber Cloud: Activity fails with an error "invalid_grant", "couldn't get upstream token, failed to get upstream token provider" or "couldn't get upstream token, the agent is not registered with an upstream server"

Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console

Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Impossible to change "How long to keep" settings for replication locations in protection plan

Acronis Cyber Protect Cloud: local storage usage calculated twice

Acronis Cyber Protect Cloud: Incorrect local usage is shown in Management Console after update to 20.07

Acronis Cyber Protect Cloud: deleting archives from cloud storage fails with "The file is read-only"

Acronis Cyber Backup: VM name is not displayed in email notifications for VM backup

Acronis Backup plugin for WHM and cPanel: an activity is stuck and cannot be cancelled

Acronis Cyber Cloud: Cannot connect to Acronis Cloud from CloudBlue integration with "SSL connect error"

Acronis Cyber Protect Cloud: No data related to Microsoft 365 backups in the Operation reports

Acronis Cyber Protect Cloud: Agent for Mac creates local folder as destination instead of unmounted external drive

Acronis Cyber Protect: VM backup or running VM from backup fails with "The specified module could not be found" if Microsoft Visual C++ 2017 Redistributable is not installed with VMware VDDK 7.0

Acronis Cyber Protect Cloud: 4 instances of mmsmonitor.exe

Acronis Cyber Protect Cloud: Login to web interface fails with "Access from your IP address is not allowed"

Acronis Cyber Cloud Integration with ConnectWise Automate: Acronis plugin for ConnectWise Automate doesn't work with the latest Automate 2021.1 patch

Acronis Cyber Protect Cloud: Tenant filter does not work for 'Backup status' widget

Acronis Cyber Protect Cloud, Acronis Cyber Backup: transaction logs are not truncated after a backup

Acronis Cyber Protect, Acronis Cyber Backup: "Scheduler failed to run task with GUID 'X' because of error 2" errors in Windows Event Log

Acronis Cyber Protect Cloud: SharePoint site is not listed in Site collections section

Acronis Storage 1.5: Management Console Is Not Available

Acronis Cyber Protect Cloud: Acronis Managed Machine service (MMS) crashes after update to build 26077 because of dms_tapes_provider addon

Acronis Cyber Protect Cloud: Account with 2FA enabled cannot authenticate to the PDS Creation Tool

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Technical Questions & Known Solutions