Acronis Cyber Backup Cloud

Technical Questions & Known Solutions

Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The activity has failed due to a restart of the service" or "The activity has failed due to an unexpected machine reboot or the backup process was terminated." error
Acronis Cyber Backup: backup fails with "VSS writer has timed out" or "The backup has failed because 'VSS Writer' has timed out during snapshot creation."
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Cyber Protect Cloud, Acronis Cyber Backup: operation fails with "data is corrupted: CRC mismatch or internal data structures mismatch"
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Protect Cloud: SharePoint site is not listed in Site collections section
Acronis Cyber Backup: backup fails with "Network disconnected", "The network path was not found" or "Cannot connect to the machine where network share ' path' is located"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with ''Not enough space to create a volume snapshot on the volume where the snapshot storage is located"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The device is not ready"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Software: Installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"
Acronis Cyber Backup: backup to Acronis Cloud storage fails with "Network disconnected by timeout"
"Backup finished with warning", "Activity finished with warning", "Activity failed" alerts
Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"
Acronis Cyber Protect Cloud: Updating Agent to build 23140 fails on 32-bit systems
Acronis Cyber Backup: Manual registration fails with "Registration failed because the 'Managed Machine Service' could not be reached on localhost" or "The registration failed because due to a problem on the Management Server" on Linux
Acronis Cyber Backup: Activity fails with "The process cannot access the file because it is being used by another process"
Acronis Cyber Protect: Application-aware backup fails with "Failed to get the metadata from the 'VMware Snapshot Provider' extension library" or "VSS metadata is missing or corrupt"
Acronis Cyber Backup: Backup of SQL instance fails with "There are no SQL writers" or "No SQL writers are found in the operating system."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup finishes with warning "Creating a crash-consistent snapshot of virtual machine because the creation of its application-consistent snapshot has failed"
Acronis Cyber Protect Cloud: which URL to choose for login
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
Acronis Cyber Protect Cloud: Backup fails with 'Request canceled while waiting for connection'
Acronis Cyber Protect, Acronis Cyber Backup: Backup fails with "The request could not be performed because of an I/O device error"
Acronis Cyber Protect Cloud: Active protection alerts show device names in capital letters
Acronis Cyber Protect Cloud: machine is offline in Cyber Protection console
Acronis Cyber Protect Cloud: Impossible to create account again after deletion: error "This login is already in use"
"Backup did not start" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot"
"Backup/Activity is not responding" alert
Acronis Cyber Backup: backup fails with "The operation has timed out"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"
Acronis Cyber Protect Cloud: multiple alerts "Failed to apply Active Protection policy" are generated on various devices
Acronis Cyber Protect Cloud: Incremental Backup of XFS partition has the same size as full backup
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "CRC error" or "Failed to read the snapshot"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Windows error: (0x80070299) The requested operation could not be completed due to a file system limitation" or "Cannot write data to file <path> due to a file system limitation"
Acronis Cyber Backup: how to delete incomplete backups from Cloud Storage
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup or another activity fails with "The archive is invalid or its type is unsupported"
Acronis Disaster Recovery Cloud: Failback fails with "Internal error. Please try again later or contact support."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "0x530128 SOAP 1.1 fault: SOAP-ENV:Client" error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of a Linux machine fails with "The SnapAPI kernel module is not loaded for the kernel currently running on the system"
Acronis Cyber Backup: "Access to the cloud file is denied" warning when backing up OneDrive folder
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "File is corrupted" when using Version 12 format
[Fixed] Acronis Cyber Backup: multiple 'Event 81' messages in Windows Event logs on Windows Server 2019 with Hyper-V
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of Hyper-V machines fails with "Disk is not found"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Windows error: (0x800705B4) This operation returned because the timeout period expired"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The activity has failed because the machine has been shut down unexpectedly"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with Windows error: (0x80070570) The file or directory is corrupted and unreadable
Acronis Cyber Backup: "There hasn't been a successful backup for more than X days" alert
Acronis Cyber Backup: "Suspicious activity is detected" alert
Acronis Cyber Backup, Acronis Cyber Backup: Backup fails with error "The request could not be performed because of an I/O device error"
[Fixed] Acronis Cyber Backup: "Video mode setup error: Error 0x1480006: The video framebuffer parameters are invalid" when booting from Linux-based media
Acronis Cyber Backup: Backup fails with "Illegal operation attempted on a registry key that has been marked for deletion"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Quiesced snapshot creation fails for Windows Server 2019 VMs on ESXi 6.5 or 6.7
Acronis Cyber Backup: backup fails with "The shadow copy provider had an unexpected error"
Acronis Cyber Backup: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Restricted Installation of Devices
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc error while local file io"
Acronis Cyber Protect Cloud: email notification is not received
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Operating system error: A device attached to the system is not functioning" and Event Code 8193
Acronis products: Installation log shows message "Failed to grab execution mutex. System error 258."
Acronis Cyber Cloud: Agent registration fails with "Client with same ID is already registered" and "Agent is already registered. Please, deregister Agent in Cyber Protection console"
Acronis software creates a temporary file during snapshot
Acronis Cyber Backup: Error "A device has no quota to apply a backup plan" or "cannot apply a backup plan to a device with assigned quota" for device with Workstation OS and enabled application backup after DC is updated to Acronis Cyber Cloud 8.0
Acronis Cyber Protect Cloud: Backup plans do not run when tenant is reenabled after two weeks or more
Acronis Cyber Cloud, Acronis Cyber Backup: incorrect cloud storage usage
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "The specified file does not exist"
Acronis Cyber Protect Cloud: browsing SharePoint Online backups throws "There are no items to show in this view"
Acronis Cyber Backup: Activity fails with "Data error (cyclic redundancy check)"
Acronis Backup: Corrupted MFT, Run List, Block Bitmap or Index forces sector-by-bector backup mode
[Fixed] Acronis Cyber Backup: Applying retention fails with "DML: Logic Error: More than one match found" or "16515110 Pattern: Root (Composite) [Is (Common::String) = DMS::BackupLocation]" error
Acronis Cyber Backup Cloud: Backup fails with "Operating system error: Already blocked"
Acronis Cyber Backup: Operation fails with "Failed to lock the file"
Acronis Cyber Protect Cloud: website back up does not backup content of a symbolic link
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "Could not connect"
Acronis Backup Software: Backup Fails with "Cannot Continue Backup. There Is Not Enough Free Space on the Drive Where the Snapshot Cache File Is Located."
Acronis Cyber Backup: "Failed to execute the command. Deleting machine running from backup" error
Acronis Cyber Protect Cloud: Scheduled custom reports are not received
Acronis Cyber Protect Cloud: "The storage quota is exceeded. Further backups will fail." error
Acronis products: Installation fails while installing over a previously deleted product
Acronis Cyber Cloud: Activity fails with an error "invalid_grant", "couldn't get upstream token, failed to get upstream token provider" or "couldn't get upstream token, the agent is not registered with an upstream server"
Acronis Cyber Protect Cloud: How to change default port of mms.exe process (Acronis Managed Machine service) in Windows OS
Acronis Cyber Protect Cloud, Acronis Cyber Backup: transaction logs are not truncated after a backup
Acronis Cyber Protect Cloud: Tenant filter does not work for 'Backup status' widget
"Backup status is unknown" alert
Acronis backup software: installation fails with "Failed to grant priviledge to user" or "Failed to add user to group 'Backup Operators'"
Acronis Cyber Protect Cloud: Grant the 'Full Disk Access' permission to the Cyber Protection agent
Acronis Cyber Backup: backup of Office 365 mailboxes to a network share fails with "No more connections can be made to this remote computer at this time because there are already as many connections as the computer can accept"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The snapshot creation has failed due to a hardware issue or a conflict with your disk hardware. Windows has reported the following error: The device has a bad block"
Acronis Cyber Protect Cloud: Backup of Microsoft Teams fails with "Failed to load team apps: Error 403 GET..."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Logs in %ALLUSERSPROFILE%\Acronis\BackupAndRecovery\MMS\ consume a lot of drive space
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Why incremental backup looks like full backup
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Cyber Protect Cloud: Incorrect disk layout in Hyper-V VM after restore or instant restore from a disk-level backup
Acronis Cyber Protect Cloud: how to change port 9999
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Backup fails with AGENT_CORE error "A socket operation was attempted to an unreachable network"
Acronis Cyber Protect Cloud: registering Virtual Appliance fails with "The registration in service 'https://cloud.acronis.com' has failed"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "Backup plan is canceled" alert or "The operation is canceled by the user" warning
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup finishes with warning "Volume Tracker has failed to freeze checkpoint. A device attached to the system is not functioning"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Unknown status"
Acronis Cyber Backup: deleted archive re-appear in backup locations after update and attempt to delete it fails with "Cannot find archive 'ID'.
Acronis Cyber Protect Cloud: Files/folders backup plan shows "Individual files selected" instead of file paths when applied to multiple machines
Acronis Cyber Protect Cloud: Backup Fails with "Failed to save the archive metainfo. You either do not have write access to the folder or it is unavailable at the moment."
Acronis Cyber Backup: "Storage quota exceeded" alert and how to free up space in cloud storage
Acronis Cyber Protect Cloud: "Some of selected files are located on NTFS deduped volume" error
Acronis Cyber Protect Cloud: backup on macOS fails with "Resource deadlock avoided" or "Bad file descriptor"
Acronis Cyber Protect Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Operating system error: The shadow copy provider had an error"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "Lost connection to the back-end service" error when working in Cyber Protection console
Acronis Cyber Protect Cloud: Agent installation fails with "Failed to install the Visual C++ Redistributable Package"
"Backup is corrupted" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The credentials for 'path' are incorrect." or "The user name or password is incorrect"
Acronis Cyber Protect Cloud: Virtual Appliance backup fails with "Cannot find GXT item type 'mms::disk::disk'."
Acronis Backup for Plesk/cPanel: 'There is no free quota available for device' error message
Acronis Cyber Protect Cloud: 'Backup status' widget is empty after C20.08 release
Acronis Cyber Protect Cloud: Random symbols in WHMCS module
Acronis Cyber Backup: "Error: Trailing spaces in the path" when backing up SQL database
Acronis Cyber Protect Cloud: replication to cloud fails after changing backup format from 11 to 12
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'Common I/O error'
Acronis Cyber Protect Cloud, Acronis Cyber Backup: recovery of disks or volumes fails with "Resize error"
Acronis Cyber Backup: operation fails with "The activity has failed due to a planned restart of the operating system"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with Windows error: (0x80070522) A required privilege is not held by the client
"Backup failed" alert
[Fixed] Acronis Cyber Backup: Warning "Error: There is a double slash in the path"
Acronis Cyber Protect Cloud: Agent for MAC on OS X Catalina produces a security warning that Apple can not search for malware
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Linux Bootable media - Kernel panic - VFS: Unable to mount root fs on unknow-block(1,0)
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Backup of files on network share finishes with warning "No such file or directory"
Acronis Cyber Protect Cloud: disk backup fails with "Internal error: different hash after rebackup"
Acronis Cyber Protect Cloud: Recovery points from local or network destinations are not loading if Quota for Cloud resources is disabled
Acronis Cyber Protect Cloud: Inconsistency in dashboards (backup status and last backup)
Acronis Cyber Protect Cloud: Agent for Mac creates local folder as destination instead of unmounted external drive
Acronis Cyber Protect Cloud: Backup fails with "Failed to parse the XML"
Acronis Cyber Protect Cloud: Attempt to refresh vault content errors out with HTTP request "/api/vault_manager_insecure/v1/sync/archives" failed: 500 - Internal Server Error
Acronis Cyber Backup: SQL backup fails with "Failed to get additional information about file"
Acronis Cyber Protect Cloud: SAP HANA backup fails with "A storage snapshot cannot be prepared because another storage snapshot has been already prepared or a data backup is running"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "Failed to establish connection with cloud storage. This may happen due to a blocked port or other network issue."
Acronis Cyber Protect Cloud: 'Full Disk Access' permission lost after agent update to or from build 15300
Acronis Cyber Protect Cloud: Date is one day behind in reports related to Activities
Acronis Cyber Cloud for Plesk: how to recover a backed up server to a new one
Acronis Cyber Backup: backups in Version 11 format write excessive .meta files to temp
[Fixed] Acronis Cyber Backup: backup sporadically fails with "Can't connect to the mailbox of user Mailbox database guid"
Acronis Cyber Backup: "Backup is waiting" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup plans do not run on NAS docker agent after update
Acronis Cyber Protect Cloud: backup of Office 365 group mailbox fails with 'Cannot back up the primary mailbox of an Office 365 user' or 'Cannot get the user's email address for connecting to the Office 365 group mailbox'
Acronis Cyber Backup: Alert "The running backup has not shown any progress for some time and may be frozen" appears during backup of virtual environment
Acronis Cyber Protect Cloud: Local storage cannot be selected as backup destination in Cyber Protection plan
[Fixed] Acronis Cyber Protect Cloud: "GXT: The item provider has skipped the report of an item with key" error
[Fixed] Acronis Cyber Protect Cloud: "JWT is issued by unregistered issuer" error when browsing website and/or mobile backup
Acronis Cyber Backup Cloud: 'An internal error has occurred' in Backup Monitor
Acronis Cyber Protect Cloud: Backup fails with "database is locked by another backup process" on Windows SBS 2011
Acronis Cyber Protect Cloud, Acronis Cyber Backup: manual registration of backup agent fails with “Failed to encrypt data. The system cannot find the file specified”.
Acronis Cyber Protect Cloud: backup to Windows NFS server fails with "Failed to lock archive"
Acronis Cyber Protect Cloud: Backup fails with "There is not enough free space" or "There is not enough free space in the backup destination"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "Failed to read from sector" warning during VM backup
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "no disk space or quota"
Acronis Backup Software: Task With ID XXX Does Not Exist
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Impossible to recover files to the original VM in case of agentless backup
Acronis Cyber Protect Cloud: Agent-based backup of Virtuozzo containers is not supported
Acronis Cyber Protect Cloud: Recovery of a deleted Microsoft Teams team fails with "Resource does not exist or one of its queried reference-property objects are not present"
[Fixed] Acronis Cyber Backup: application-aware backup fails on newly installed SQL instance with "Account does not have enough privileges to access instance"
Acronis Cyber Backup: deleting recovery points of application backups is not possible
Acronis Cyber Protect Cloud: Backup or recovery of a public folder completes with 'Access is denied. Check credentials and try again.'
Acronis Cyber Backup: full backup is created on the first day of each month with "Weekly full, Daily incremental" scheme
Acronis Cyber Backup: after disabling all but TLSv1.2 protocols SQL application-aware backup fails with warning "Failed to collect the metadata of the SQL Server databases selected for backup."
Acronis Cyber Protect Cloud: "The archive is invalid or its type is unsupported" error
[Fixed] Acronis Cyber Backup: ESXi configuration backup fails with "too many SQL variables" or "Command definition 'SELECT ...' not found."
[Fixed] Acronis Cyber Backup: Application backup (SQL and/or Exchange) fails with "Failed to resolve item by its reference"
Acronis Backup Software: Backup of Disk Containing VHD File from Which Machine Is Currently Booted Fails with 'The Specified Volume Is Nested Too Deeply to Participate in the VSS Operation'
Acronis Cyber Protect Cloud: backup format is shown as "unknown" in Backups tab after Datacenter is updated to Acronis Cyber Cloud 8.0
Acronis Products: Virtual machine backup fails with "Awaiting task 'CreateSnapshot' has failed. Reason: File is larger than the maximum size supported by datastore"
[Fixed] Acronis Cyber Protect Cloud: Non-ASCII characters are not displayed in usage reports
Acronis Cyber Backup: you receive "Quota exceeded" error, but do not use cloud storage
Acronis Cyber Backup: local storage usage is not recalculated after deleting archives
Acronis Cyber Protect Cloud: SharePoint backup finishes with warning "Failed to process change event Item/Add"
Acronis Cyber Protect Cloud: recovery points displayed incorrectly after refresh
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Agent registration fails with error "Could not resolve host: localhost; nodename nor servname provided, or not known" on macOS
Acronis Cyber Protect Cloud: 'The process cannot access the file because it is being used by another process' when backing up network shares on a NAS
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: "More than one Agent for Hyper-V is selected. Simultaneous update of multiple Agents for Hyper-V is not possible" error when attempting to update several Hyper-V agents at the same time
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Recovery to a new virtual machine fails with "Invalid configuration for device '0'"
Acronis Cyber Protect Cloud: Agent disappears from its current tenant if manual re-registration fails
Acronis Cyber Protect Cloud: "Cyber Protection (or Active Protection) service is not responding" alerts on Linux and Mac agents
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Hyper-V Virtual Machines are Unavailable during Snapshot Creation
Acronis Cyber Backup: recovery of a Windows Server 2008 hangs at 88%
Acronis Cyber Protect Cloud: Acronis Agent generates multiple MsiInstaller ID 1035 events in Application log every hour
Acronis Cyber Protect Cloud: backup plan runs on the machine after registering it to a different user (tenant)
Acronis Cyber Protect Cloud: C2C Agent creates a new full backup instead of incremental
Acronis Cyber Backup: appliance deployment or VM backup fails with "Failed to obtain server object 'guest.hostName'"
Acronis Cyber Infrastructure: registration of Backup Gateway under user with two-factor authentication fails
"Subscription license will expire soon/expired" alerts
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "Database has not been backed up because the database files are not included in the single-pass backup" error
Acronis Cyber Backup: MMS service does not start on a machine restored with bootable media
Acronis Cyber Backup: activity fails with error "The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1" and various HTTP responses (504, 503, 500, 404, 302)
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to set up a limited vSphere account
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Linux-based bootable media does not support PERC RAID controllers
Acronis Cyber Protect Cloud: Mailbox recovery fails with "Failed to connect to Microsoft Exchange API using url '{0}'"
Acronis Cyber Backup: 'Disk is not found. Ensure that all the hard disks are installed in the machine' error when trying to Run backup as VM
Acronis Cyber Protect Cloud: cloned machine is not listed in Devices
Acronis Cyber Backup: Backup fails with "The driver detected a controller error on device"
Acronis Cyber Protect Cloud: Office 365 backup fails with "Cannot back up the primary mailbox of an Office 365 user"
Acronis Cyber Protect Cloud: Users tab shows previous tenant when moved to the current one through search
Acronis Cyber Protect Cloud: collecting system information from v1 cloud Agent for Office 365 fails with "Agent is not accessible"
Acronis Cyber Protect Cloud: Office 365 mailbox backup completes with warning "An internal server error occurred. The operation failed. The value is set to empty Parameter name: itemId'
Acronis Cyber Cloud: Space usage report CSV format contains unnecessary info
Acronis Cyber Backup: Recovery of an Exchange database fails with "It is not allowed to overwrite database during recovery"
Acronis Cyber Protect Cloud: Protection plan with enabled Physical Data Shipping option cannot be edited
[Fixed] Acronis Cyber Protect Cloud: Automatic Update Does Not Work on OS X 10.11 (El Capitan)
[Fixed] Acronis Cyber Protect Cloud: "Failed to find directory '/lib/modules/2.6.32-504.16.2.el6.x86_64/build' that contains the kernel source code." error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: VM recovery fails with "The disk configurations of the backed-up machine and the target machine differ"
Acronis Cyber Backup: "Quota almost reached" alert
Acronis Cyber Protect Cloud: SQL and Exchange DB/MBX backup plans do not run on schedule
[Fixed] Acronis Cyber Protect Cloud: backup finishes with warning "Assertion failed: node->Prev == 0 && node != Head && node->Next == 0"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: scheduled backups do not start in Linux
Acronis Cyber Protect Cloud: "Logging on with the specified credentials is impossible, probably because the account does not exist or the password is invalid" error
Acronis Cyber Backup: installation on ARM-powered PC fails with "This app can't run on your PC"
Acronis Cyber Backup: VM name is not displayed in email notifications for VM backup
(FIXED) Acronis Cyber Protect Cloud: Attempt to edit protection plan fails with "Failed to load the protection plan for editing. The protection plan cannot be loaded now. Try again later"
Acronis Cyber Protect Cloud: Group name is empty in subject of C2C backup notifications
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Hyper-V virtual machine backup produces warning "Changed Block Tracking (CBT) is not used because there are disk files that do not belong to any disk snapshot."
"Validation failed" alert
Acronis Cyber Protect Cloud: Unable to open iSCSI target in bootable media with "iscsiadm: no records found"
Acronis Cyber Protect Cloud: Local Agent for Office 365 does not support multi-factor authentication
Acronis Cyber Protect Cloud: Recovery with reboot fails with "couldn't get upstream token" on a machine with local DNS
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "Agent for VMware cannot back up the same machine where this agent is installed" error
Acronis Cyber Protect Cloud: Office 365 "Users" tab is missing
Acronis Cyber Backup: workstation icon is shown for server in Cyber Protection console
Acronis software: *.OST-file is not backed up
Acronis Cyber Backup for Plesk: opening Acronis Cyber Backup extension in Plesk UI fails with "An error has occurred. Please try again later or contact the support team"
Acronis Cyber Protect Cloud: installation fails with 'The digital signature of the object did not verify'
Acronis Cyber Protect Cloud: Backup fails on a system with SoftRaid
[Fixed] Acronis Cyber Backup plugin for WHM & cPanel: browsing Accounts within backups fails
Acronis Cyber Protect Cloud: "Failed to open the backup archive by the ID" error when attempting to browse recovery points of website or mobile backup
Acronis Cyber Protect Cloud: after update to WHMCS 7.2 the form in online store is not shown
Acronis Cyber Protect Cloud: local storage usage calculated twice
Acronis Cyber Backup Cloud: backup of macOS Catalina (10.15) fails with "Internal error: mount point required for file-level backup"
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Attempt to manually modify Acronis files fails with "Access denied" error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup to a network share or a removable drive fails with "The end of the file has been reached"
Acronis Cyber Backup: "Access is denied" when selecting a network share with anonymous access as backup destination
[Fixed] Acronis Cyber Protect Cloud: backup of Office 365 mailbox fails with "error while reading SOAP response"
Acronis Cyber Backup: backup fails with "Cannot create a backup of the specified type in archive because it contains backups of another type"
Acronis Backup for Plesk/cPanel: mounting time increases for a backup with file filters
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Operation fails with “Windows error: (0x80070180) You can't connect to the file share because it's not secure"
Acronis Cyber Protect Cloud: Some Agents are shown offline after C20.08 release
Acronis software: 'Legacy system extension' message on macOS 10.15
Acronis Cyber Protect Cloud: backup start time selection is not available for Office 365 C2C backup
Acronis Cyber Protect Cloud: Live update does not start
Acronis Cyber Protect Cloud: O365 mailbox has "Not protected" status although Group Backup plan is applied
[Fixed] Acronis Cyber Cloud: data center is not available in 'Regional Acronis DC' list when activating SPLA
Acronis Backup plugin for WHM and cPanel: an activity is stuck and cannot be cancelled
Acronis Cyber Protect Cloud: backup hangs at 0%
Acronis Cyber Protect Cloud: Cannot save plan with large number of "Items to back up"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Installation of Agent for Windows fails with error in MSI log "Failed to add user NNNNN to group 'Backup Operators'."
[Fixed] Acronis Cyber Backup: exclusion of a partition does not work
Acronis Backup for Plesk/cPanel: Update of Linux machine to build 22750 fails with "Mount points of kernel module 'snumbd26' are detected"
Acronis Cyber Protect Cloud: Browsing recovery points in Web Restore console fails with "The server is not available at the moment. Please try again later"
Acronis Cyber Protect Cloud: deleting archives from cloud storage fails with "The file is read-only"
Acronis Cyber Backup: activity fails with "No volumes have been found while processing the 'Fixed Volumes' template"
Acronis Cyber Cloud: WHM/cPanel plugin does not open - Internal server error 500
Acronis Cyber Protect Cloud, Acronis Cyber Backup: installation fails with "MainEngineThread is returning 1632"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup plan with replication to network folder fails with error "Archive with the same name already exists"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity finishes with "The activity has been canceled due to the closed backup window"
Acronis Cyber Protect Cloud: "The security database on the server does not have a computer account for this workstation trust relationship" error
Acronis Cyber Protect Cloud: backup fails with "The backup service is disabled for your organization"
Acronis Cyber Protect Cloud: cannot open Cyber Protection console for different customers at once
Acronis Cyber Protect Cloud, Acronis Cyber Backup: AdGuard causes issues with web console
Acronis Cyber Backup 12.5, Acronis Cyber Protect Cloud: Files are 0 Bytes after download if they have reparse points attribute
Acronis Cyber Backup: incorrect drive letters in virtual machine backup
Acronis Cyber Protect Cloud: backup fails with "Failed to resolve hostname"
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Recovery to a new Hyper-V virtual machine fails with "Cannot recover the volume from the disk backup. There is insufficient free space on the target disk"
[Fixed] Acronis Cyber Protect Cloud: Physical Data Shipping option is missing for Entire Machine backup
Acronis Cyber Infrastructure: SPLA license registration in Acronis Cyber Cloud fails with "code:access_denied: Failed to authorize"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with "All items specified for backup do not exist." or "None of the items selected for backup were found."
Acronis Cyber Backup: backup fails with "The password for the protected backup is incorrect"
Acronis Cyber Backup: Backup fails with "POR: Element 'Name' cannot be found”
Acronis Cyber Protect Cloud / Acronis Cyber Backup Service: Physical Data Shipping backup fails with “The network location doesn’t exist”
Acronis Cyber Backup Integration with Plesk/cPanel: plugin fails with "An error had occurred" error
Acronis Backup Software: VSS Backup Fails with "Failed to create volume snapshot" on a Machine with Microsoft SQL Server 2000
Acronis Cyber Protect Cloud: retention rules generates warnings "Cannot free up space taken by the deleted backups. The operation will be retried during next backup deletion"
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Option "if the machine is turned off run missed tasks on startup" does not work if Mac was in sleep mode
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of ESXi virtual machines fails with "You do not have access rights to this file"
Acronis Cyber Protect Cloud: ESXi configuration backup fails with 'Failed to backup device'
Acronis Cyber Protect Cloud: Installation on CentOS 5.x fails with "Cannot find package dkms"
Acronis Cyber Protect Cloud: Backup Fails with "Cannot resolve host. Check your Internet connection."
Acronis Cyber Protect Cloud: difference between local storage usage in Cyber Protection console and Management Portal
Acronis Cyber Protect Cloud: Message "Attempt to connect with ARSM" in MMS log
Acronis Cyber Backup: backup completes with warning "Link target was not backed up" or "The file is out of backup scope"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: recovery of mailboxes fails with "Insufficient rights for PowerShell command execution 'Get-User'"
Acronis Cyber Cloud: "Upon time since last backup" schedule works incorrectly with custom backup scheme
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: attempt to browse or delete mobile device backup fails with "Internal error: An expression test has failed."
Acronis Cyber Protect Cloud: Ghost backup plans on Agent after moving machine to different account
Acronis Cyber Protect Cloud cannot be installed on the machine with R1Soft
[Fixed] Acronis Cyber Protect Cloud: error "The file is read-only" when backing up OneDrive folder
Acronis Cyber Protect Cloud: backup fails with "Error occurred while creating the file."
Acronis Cyber Backup: activities of host-level backup plans are not shown for protected VM
Acronis Cyber Protect Cloud: Accepting Orders Fails in WHMCS Integration
Acronis Cyber Protect Cloud: MMS service cannot be started, error "error 0x30002: CannotBind"
Acronis Cyber Backup: 'Backup is missing' alert from a backup plan applied to a Hyper-V replica VM
Acronis Cyber Backup: Activity fails with "Failed to resolve the host name"
Acronis Cyber Protect Cloud: OneDrive backup to Cloud fails with "Could not access to drive"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: installation of Agent for SQL fails in Windows Server 2003, if Agent for Windows is already installed
Acronis Cyber Protect Cloud, Acronis Cyber Backup: update permissions for Acronis Agent for Linux files to prevent unprivileged users accessing the files
Acronis Cyber Cloud: Cannot connect to Acronis Cloud from CloudBlue integration with "SSL connect error"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup to NAS with recycle bin enabled fails after a cleanup
Acronis Cyber Protect Cloud: Recovery requires user interaction and shows 'Failed to read data from the disk' message
Acronis Cyber Backup: Replication fails with "Cannot use this type of backup archive"
Acronis Cyber Protect Cloud: 'The backup did not start as scheduled' alert after update of Linux agent
Acronis Cyber Backup for Plesk/cPanel: mounting backups located on SMB share fails
Acronis Cyber Protect Cloud: 'Active alerts' widget is empty
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup of network shared folder fails with 'The credentials for network share are incorrect'
Acronis Cyber Cloud: Archive cannot be removed from the Backup storage tab
Acronis Cyber Backup: backup or recovery of mailboxes fails with "The account does not have permission to impersonate the requested user"
Acronis Cyber Protect Cloud: Server quota cannot be used for backup of Plesk/cPanel VM
Acronis Cyber Protect Cloud: Known issue with backing up to SMB share on specific Oracle Linux kernels
Acronis Cyber Protect Cloud: incremental to a backup seeded via PDS fails with "Failed to create an incremental backup in backup archive"
Acronis Cyber Protect Cloud: Incorrect local usage is shown in Management Console after update to 20.07
Acronis Cyber Protect Cloud: protection of SQL Server on Windows workstation acquires server quota
Acronis Cyber Protect Cloud: recovery hangs when recovering XenServer 7.1 or 7.2 virtual machines from Cloud storage
Acronis Cyber Protect Cloud: Agent installtion or registration fails with "error 0x2260006: Could not resolve host: localhost"
Acronis Storage 1.5: Management Console Is Not Available
[Fixed] Acronis Cyber Backup: "The credentials for Exchange server are incorrect. Error code 1802."
Acronis Cyber Protect Cloud: "C:\System Volume Information\FileProtector\FileStorage\" consumes a lot of drive space
Acronis Cyber Cloud: C2C 2.0 cannot apply backup plan to Office365 group
Acronis Cyber Protect Cloud: CheckPoint Sand Blast extention for Google Chrome causes issues with web console
[Fixed] Acronis Cyber Protect Cloud: SharePoint backup finishes with warning "Failed to process change event Item/Add" or "Failed to process change event Item/Rename"
Acronis Cyber Protect Cloud: editing backup plan fails with "InternalServiceError", "No resources found"
Acronis Cyber Backup: Backup fails with "PRNG not seeded"
VSS Locks Partition after Running a Backup
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Impossible to change "How long to keep" settings for replication locations in protection plan
[Fixed] Acronis Cyber Protect Cloud: restore option is not present for mobile backups in backup management console
Acronis Cyber Cloud: Offering item is not turned off during subscription downgrade or plan switch in APS package
Acronis Cyber Protect Cloud, Acronis Cyber Backup: dynamic groups are not populated correctly
Acronis Cyber Protect Cloud, Acronis Cyber Backup: device does not appear in backup management console after installation
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails "Selected network files or network folders were not found"
Acronis Cyber Protect Cloud: changes in 'Items to back up' are not saved
Acronis Cyber Protect Cloud: Warning "Windows Defender module execution failed (WDAAdapters::Error in Acronis::Adp::WbemServicesGuard::WbemServicesGuard "ConnectServer" failed w/code 0x8004100e)"
Acronis Cyber Protect Cloud: Office 365 cloud-to-cloud backup is in 'backing up' status for many hours
Acronis Cyber Backup Integration with Plesk/cPanel: mounting a recovery point fails if backup contains exclusions
Acronis Cyber Protect Cloud: After changing user login some devices have not changed their Account Login ID
Acronis Cyber Protect Cloud: Recovery to a new VM fails with "Property 'TargetLocation' cannot be found."
[Fixed] Acronis Cyber Protect Cloud: 'Where to back up' field is not active
Acronis Cyber Protect Cloud: Filter by "Status" does not work in the backup console
Acronis Cyber Protect Cloud: Backup start time displayed incorrectly in console opened on a remote machine
Acronis Cyber Protect Cloud Integration with ConnectWise Automate: alerts and ticket creation frequency
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Hyper-V VM fails to boot from bootable media with "The image's hash and certificate are not allowed (DB)"
[Fixed] Acronis Cyber Protect Cloud / Acronis Cyber Backup Service: Backup Fails with "Key not valid for use in specified state"
Acronis backup products: Slow detection of some USB drives
Acronis Cyber Protect Cloud, Acronis Cyber Backup: hidden partitions become visible after installing Acronis Agent in macOS
Acronis Cyber Protect Cloud: Backup of a large SharePoint library finishes with warning "Failed to process change event List/Restore."
Acronis Cyber Protect Cloud: Warning "The 'Full Disk Access' permission was not granted to the app"
Acronis Cyber Protect Cloud: incorrect value of location capacity shown in Cyber Protection console
Acronis Cyber Protect Cloud: Backup Fails with "No backup items were resolved" or "Cannot resolve inclusion rule"
[Fixed] Acronis Cyber Protect Cloud: SharePoint C2C backup fails with the error message "The changeToken refers to a time before the start of the current change log."
Acronis Cyber Protect Cloud: size of individual slices (recovery points) is missing
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "Failed to obtain an instance of service class 'Msvm_VirtualSystemSettingData'" and "Failed to obtain an instance of service class 'Msvm_ComputerSystem'" errors
Acronis Cyber Protect Cloud: Multiple backup runs for Hyper-V virtual machines
Acronis Cyber Protect Cloud, Acronis Cyber Backup: SQL database backup fails with "An invalid file has been detected"
Acronis Cyber Protect Cloud: How to Change UEFI bootable media locale
Acronis Cyber Cloud: CloudBlue subscription synchronization fails, usage is not updated
Acronis Cyber Protect Cloud, Acronis Cyber Backup: next backup status turns to 'Not scheduled" after changing "Upon time since last backup"
Acronis Cyber Protect Cloud: Agent installation fails on registration step with "Error 0x26a001a: Random bytes generation failed"
[Fixed] Acronis Cyber Protect Cloud: incorrect partition is mounted
Acronis Cyber Protect Cloud: Connection to Cyber Protection console fails with “wcsServiceUnavailable”
[Fixed] Acronis Cyber Cloud: Backup fails with "failed to resolve the hostname" after changing storage
Acronis Cyber Protect Cloud: Agent installation on Domain Controller fails with LocalGroupAdd errors
Acronis Cyber Protect Cloud: Time settings on the Acronis Storage cause miscommunication with Agents
Acronis Cyber Protect Cloud: sorting devices by status sorts in random order
[Fixed] Acronis Cyber Protect Cloud: warning message "Cannot connect to site 'SPO root'"
Acronis Cyber Protect Cloud: Windows Explorer Cannot Open File-Level Backup of a Mac
Acronis products: backup to cloud fails with "Failed to resolve hostname"
Acronis Cyber Protect Cloud: backup of an SQL Cluster cannot be browsed
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Backup fails with "Failed to open the backup location. Windows error: (0x80070002) The system cannot find the file specified"
Acronis Cyber Protect Cloud: notifications and 7-day history for Office 365 backups are not available
Acronis Cyber Protect Cloud: backup locks clustered VM
Acronis Cyber Protect Cloud: Backup fails with warning "Not enough memory"
Acronis Cyber Backup Integration with Plesk/cPanel: mounting recovery points fails with timeout
Acronis Cyber Protect Cloud: Total run and number of successful run is zero for Office365 resources and ESXi VMs
Acronis Cyber Protect Cloud: Old alerts re-appear in console after agent update to v9.0
Acronis Cyber Backup: Hyper-V replica VMs have inconsistent state after recovery
Acronis Products: installation fails on Windows Server SBS 2003 or Windows XP
Acronis Cyber Protect Cloud: Original location unavailable during file-level recovery on Linux from a volume with a label
Acronis Cyber Protect Cloud: Discrepancy between Amount of Data Backed Up and Amount of Space Used on Storage Servers
[Fixed] Acronis Cyber Protect Cloud: website backup is not available in Backup management console for Partner administrators
Acronis Cyber Protect Cloud: website backup fails with "Could not connect to remote file system"
Acronis Cyber Protect Cloud: Office 365 backups still run after being revoked
Acronis Cyber Protect Cloud: backup of a large number of SQL databases fails with "VSS writer 'SqlServerWriter' has failed to process the snapshot"
Acronis Cyber Protect Cloud: Network folders are not listed
[Fixed] Acronis Cyber Protect Cloud: cannot restore backup with error "Peer did not respond or did not hold deadline"
Acronis Cyber Backup: SQL backup finishes with warning "No protected managed entities are found for key"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: scheduler generates large log files on Linux
[Fixed] Acronis Cyber Backup: multiple "Error 0xfff0: The specified domain either does not exist or could not be contacted" messages in log
Acronis Cyber Protect Cloud: 'The backup did not start as scheduled' alert after time zone change on Virtual Appliance
Acronis Cyber Protect Cloud: Recovery of a deleted private channel fails with "A backup agent error: 'Channel was not restored'"
Acronis Cyber Protect Cloud: "Invalid IdP response" Error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: ESXi Virtual Machine backup fails with error "You do not have access rights to this file" if agent is installed on Windows with non-English localization
Acronis Cyber Backup: Installation fails with fatal error if Avast is installed
Acronis Cyber Protect Cloud: browsing a 1TB+ GPT partition in cloud backup fails with "Server is not available at the moment"
Acronis Cyber Protect Cloud: Status, last backup & next backup fields are displayed incorrectly for Application backup
Acronis Cyber Backup: Attempt to enable application-aware backup of a virtual machine fails with "Failed to get the object's property 'disk.EnableUUID'"
Acronis Cyber Backup plugin for WHM & cPanel: backup fails with "Internal error: record is greater then 32K"
Acronis Cyber Protect Cloud: SharePoint backup finishes with warning "Failed to process change event List/Restore."
Acronis Cyber Protect Cloud: "Volume Tracker has failed to open session"
Acronis Cyber Protect Cloud: Backup of Virtuozzo container fails with an error "Failed to get the numeric value. [PRL_ERR_PARAM_NOT_FOUND]"
Acronis Cyber Backup Cloud: editing Exchange backup plan fails with "The backup file name does not contain required variables: 'database name'"
Acronis Cyber Cloud: Upgrade of WHMCS plugin requires older version
Acronis Cyber Protect Cloud: Installation fails with 'MainEngineThread is returning 1601 MSI'
Acronis Cyber Cloud: After APS package upgrade to 2.0, Web Hosting Servers quota is set to 0
Acronis software: operation Fails with "The activity state has been repaired after unexpected failure"
[Fixed] Acronis Cyber Protect Cloud: retention fails with "Failed to delete the backups" and "An unsupported URI is specified"
Acronis Cyber Protect Cloud: Recovery of a private channel fails with "Cannot create private channel, user is not part of team"
[Fixed] Acronis Cyber Backup: Alert "Backup is missing: No successful backups for XX days" is raised when plan is revoked from all devices
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Hyper-V virtual machine backup fails with "Failed to obtain associated virtual system settings"
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Cyber Protect Cloud: backup of Hyper-V VM fails with "Failed to obtain an instance of service class 'Msvm_VirtualSystemManagementService"
[Fixed] Acronis Cyber Protect Cloud: backup fails with "One or more machines are not assigned a license" or "Functionality 'XX' is not available. Please use the appropriate license."
Acronis Cyber Backup for Plesk: single sign-on does not work
Acronis Cyber Protect Cloud: Backup Fails with "Job registry is being stopped at the moment"
Acronis Cyber Protect Cloud: Recovery on Mac fails with "Rescue Media Builder is required to complete this action"
[Fixed] Acronis Cyber Protect Cloud: cannot resume validation after network disruption
Acronis Cyber Protect Cloud, Acronis Cyber Backup: macOS Catalina does not boot after restore
[Fixed] Acronis Cyber Protect Cloud: backup exclusions do not work for Linux machines
[Fixed] Acronis Cyber Protect Cloud: newly created administrator cannot log in to backup console
Acronis Cyber Protect Cloud: SCCM fails after Agent update
Acronis Cyber Protect Cloud: CBT does not work properly for Hyper-V VM if multiple plans are applied to the machine
Acronis Cyber Protect Cloud: installation fails with "An error occurred during the installation of assembly" and "Microsoft.VC80.CRT,publicKeyToken"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: activity fails with "Instance '<name>' is skipped because it is already being backed up." or "The backup of database <name>' located on Exchange server <name> was skipped."
Acronis Cyber Protect Cloud: Editing protection plan fails with "Request failed with status code 442"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: specifying Exchange credentials fails with "The format of name is not supported"
Acronis Cyber Protect Cloud: "The following software is not compаtible with the product you are going to install" error during installation
Acronis Cyber Backup: Backup of SQL databases finishes with warning "Cannot get the file list of Microsoft SQL database"
Acronis Cyber Protect Cloud: "Address is in the forbidden list" error
Acronis Cyber Protect Cloud: connecting to Office 365 fails with "Access to the file denied" after Global Admin password change
Acronis Cyber Backup: G Suite backup completes with warning "This file has been identified as malware or spam and cannot be downloaded"
[Fixed] Acronis Cyber Protect Cloud: backup fails with "The user name or password is incorrect"
Acronis Cyber Backup: Linux Agent does not detect 'Version 12' backups
Acronis Cyber Backup: Disk/Volume level backup fails on Linux machine with more than one kernel
[Fixed] Acronis Cyber Protect Cloud: logging in to Web Restore fails wih "504 Gateway Time-out" for large accounts
Acronis Cyber Backup: Linux-based bootable media does not detect Intel Optane-accelerated disks
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of a Hyper-V virtual machine fails with "Failed to get the disk information" if there is an ampersand in virtual disk file name