FAQs & Hot Topics

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Backup Service: Quick Start Guide

Licensing, Requirements, Features & More

Acronis Backup Cloud: Web Console icons reference
Acronis True Image, Acronis True Image Small Office and Acronis Backup Service Each Requires Dedicated Account
Acronis Backup: required managed machine service user rights
Windows 10 support in Acronis products
Acronis Backup Service: Supported Web Browsers
Acronis Backup Service: Licensing
Acronis Backup Service: Supported Operating Systems
Acronis Cyber Cloud: access ports and hostnames
Acronis Products: Windows Server 2012 support
Windows 8 support in Acronis products
Available languages of Acronis products
Acronis Software: free VMware ESXi support
Acronis Cloud Storage: list of supported countries
Initial Seeding: supported HDD types
List of support options for Acronis products
Firewall settings for Acronis products
Backup archive compatibility across different product versions

How-tos

Acronis Backup Cloud: Collecting System Report
Acronis Backup Cloud: backing up a NAS
Acronis Backup Service: Creating Backup Account
Acronis Backup Cloud / Acronis Backup Service: Installing Agents
Acronis Backup Cloud: How to Restore Disks
Acronis Backup Cloud: backing up
Acronis Backup Service: How To Modify Quota for a Backup Account
Acronis Backup Cloud: how to update to the latest build
Acronis Backup Cloud: Registering Backup Client Manually
Acronis Backup Cloud / Acronis Backup Service: Manual Uninstallation of Backup Client for Linux
Acronis Backup Cloud / Acronis Backup Service: Copying Backup Plans
Acronis Backup: Backing Up MySQL
Acronis Backup Service: Initial Seeding
Acronis Backup Cloud / Acronis Backup Service: Manual Uninstallation
Acronis Backup Cloud / Acronis Backup Service: Manual Installation on Mac
Acronis Backup Cloud / Acronis Backup Service: Backup Replication
Acronis Backup Cloud: how to change vCenter/ESXi User
Acronis Backup Cloud: How to Restore Files
Acronis Backup Cloud / Acronis Backup Service: Unattended Installation and Repairing of Agents on Windows
Acronis Backup Cloud: how to change a Backup Account
Acronis Backup Cloud and Acronis Backup Service: Changing Hostname in Archive Name

Technical Questions & Known Solutions

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Backup: "Backup/Activity is not responding" alert
Acronis Backup Creates a Temporary File During Snapshot
Acronis Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
Acronis Backup Cloud: machine is offline in Backup Management Console
Acronis Backup and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Products: Installation Log Shows Message "Failed to grab execution mutex. System error 258."
Acronis Backup Software: installation fails with "Failed to grant priviledge to user"
Acronis Products: Installation Fails While Installing Over a Previously Deleted Product
Acronis Backup Service: Registering Licenses Fails
Acronis Backup Cloud / Acronis Backup Service: Physical Data Shipping backup fails with “The network location doesn’t exist”
Acronis Backup Software: Backup Fails with "Cannot Continue Backup. There Is Not Enough Free Space on the Drive Where the Snapshot Cache File Is Located."
[Fixed] Acronis Backup Cloud: backup exclusions do not work for Linux machines
Acronis Backup Cloud: Backup Fails with "Job registry is being stopped at the moment"
Acronis Backup: "Backup status is unknown" alert
Acronis Backup Cloud: Backup Fails with "No backup items were resolved" or "Cannot resolve inclusion rule"
Acronis Backup Software: Task With ID XXX Does Not Exist
[Fixed] Acronis Backup Cloud / Acronis Backup Service: Backup Fails with "Key not valid for use in specified state"
Acronis Backup: "Backup is waiting" alert
Acronis Backup Software: Backup of Disk Containing VHD File from Which Machine Is Currently Booted Fails with 'The Specified Volume Is Nested Too Deeply to Participate in the VSS Operation'
[Fixed] Acronis Backup Cloud: Automatic Update Does Not Work on OS X 10.11 (El Capitan)
Acronis Backup: "Backup did not start" alert

Troubleshooting

Acronis Cyber Cloud: access ports and hostnames
Acronis Backup Cloud: Registering Backup Client Manually
Acronis Backup Cloud: how to enable debug logs