FAQs & Hot Topics

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Backup Service: Quick Start Guide

Licensing, Requirements, Features & More

Acronis Backup Cloud: Web Console icons reference
Acronis True Image, Acronis True Image Small Office and Acronis Backup Service Each Requires Dedicated Account
Acronis Backup Software: vCloud Air support
Acronis Backup: required managed machine service user rights
Windows 10 support in Acronis products
Acronis Backup Service: Supported Web Browsers
Acronis Backup Service: Licensing
Acronis Backup Service: Supported Operating Systems
Acronis Cyber Cloud: access ports and hostnames
Acronis Products: Windows Server 2012 support
Windows 8 support in Acronis products
Available languages of Acronis products
Acronis Software: free VMware ESXi support
Acronis Cloud Storage: list of supported countries
Initial Seeding: supported HDD types
List of support options for Acronis products
Firewall settings for Acronis products
Backup archive compatibility across different product versions

How-tos

Acronis Backup Cloud: Registering Backup Client Manually
Acronis Backup Cloud: Collecting System Report
Acronis Backup Cloud / Acronis Backup Service: Installing Agents
Acronis Backup Cloud: backing up a NAS
Acronis Backup Cloud: How to Restore Files
Acronis Backup Cloud: how to change a Backup Account
Acronis Backup Cloud: How to Restore Disks
Acronis Backup Cloud / Acronis Backup Service: Backup Replication
Acronis Backup Cloud: backing up
Acronis Backup Cloud: how to update to the latest build
Acronis Backup Cloud / Acronis Backup Service: Manual Uninstallation of Backup Client for Linux
Acronis Backup Service: Creating Backup Account
Acronis Backup: Backing Up MySQL
Acronis Backup Cloud: how to change vCenter/ESXi User
Acronis Backup Cloud / Acronis Backup Service: Manual Uninstallation
Acronis Backup Cloud and Acronis Backup 12: how to preserve original machine ID when re-adding deleted machine
Acronis Backup Cloud / Acronis Backup Service: Unattended Installation and Repairing of Agents on Windows
Acronis Backup Cloud and Acronis Backup Service: Changing Hostname in Archive Name
Acronis Backup Service: Initial Seeding
Acronis Backup Cloud / Acronis Backup Service: Manual Installation on Mac
Acronis Backup Cloud / Acronis Backup Service: Copying Backup Plans
Acronis Backup Service: How To Modify Quota for a Backup Account

Technical Questions & Known Solutions

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Backup Cloud: machine is offline in Backup Management Console
Acronis Backup Creates a Temporary File During Snapshot
Acronis Backup: "Backup status is unknown" alert
Acronis Backup: "Backup did not start" alert
Acronis Backup: "Backup/Activity is not responding" alert
Acronis Products: Installation Log Shows Message "Failed to grab execution mutex. System error 258."
Acronis Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
Acronis Backup Software: Task With ID XXX Does Not Exist
Acronis Backup Software: Backup Fails with "Cannot Continue Backup. There Is Not Enough Free Space on the Drive Where the Snapshot Cache File Is Located."
Acronis Backup and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Backup Cloud and Acronis Backup 12: how to preserve original machine ID when re-adding deleted machine
Acronis Backup Software: installation fails with "Failed to grant priviledge to user"
[Fixed] Acronis Backup Cloud: backup exclusions do not work for Linux machines
Acronis Backup Service: Registering Licenses Fails
Acronis Products: Installation Fails While Installing Over a Previously Deleted Product
[Fixed] Acronis Backup Cloud: Automatic Update Does Not Work on OS X 10.11 (El Capitan)
Acronis Backup Cloud / Acronis Backup Service: Physical Data Shipping backup fails with “The network location doesn’t exist”
Acronis Backup Cloud: Backup Fails with "No backup items were resolved" or "Cannot resolve inclusion rule"
Acronis Backup Cloud / Acronis Backup Service: Backup Fails with "Job registry is being stopped at the moment"
Acronis Backup Software: Backup of Disk Containing VHD File from Which Machine Is Currently Booted Fails with 'The Specified Volume Is Nested Too Deeply to Participate in the VSS Operation'
[Fixed] Acronis Backup Cloud / Acronis Backup Service: Backup Fails with "Key not valid for use in specified state"
Acronis Backup: "Backup is waiting" alert

Troubleshooting

Acronis Cyber Cloud: access ports and hostnames
Acronis Backup Cloud: Registering Backup Client Manually
Acronis Backup Cloud: how to enable debug logs
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