FAQs & Hot Topics

Acronis Backup Service: Quick Start Guide

Licensing, Requirements, Features & More

Firewall settings for Acronis products
Acronis Cyber Cloud: access ports and hostnames
Backup archive compatibility across different product versions
Acronis Software: free VMware ESXi support
List of support options for Acronis products
Windows 10 support in Acronis products
Acronis Cloud Storage: list of supported countries
Acronis Products: Windows Server 2012 support
Available languages of Acronis products
Windows 8 support in Acronis products
Acronis Backup Service: Licensing
Acronis Cyber Backup Cloud: Web Console icons reference
Acronis Backup Service: Supported Web Browsers
Initial Seeding: supported HDD types

How-tos

Acronis Cyber Protect Cloud: Collecting system report
Acronis Cyber Protect Cloud: Registering backup agent manually
Acronis Cyber Protect Cloud: Installing Agents
Acronis Cyber Protect Cloud: backing up a NAS
Acronis Cyber Protect Cloud: How to restore disks
Acronis Cyber Protect, Acronis Cyber Backup: Backing Up MySQL
Acronis Cyber Protect Cloud: how to update to the latest build
Acronis Backup Service: Creating Backup Account
Acronis Backup Service: How To Modify Quota for a Backup Account
Acronis Cyber Protect Cloud: backing up
Acronis Cyber Protect Cloud: how to change a Backup Account
Acronis Cyber Protect Cloud: Backup Replication
Acronis Cyber Protect Cloud: Manual Installation on Mac
Acronis Cyber Protect Cloud: how to change vCenter/ESXi User
Acronis Cyber Protect Cloud and Acronis Cyber Backup Service: Changing Hostname in Archive Name
Acronis Backup Service: Initial Seeding
Acronis backup software: Using custom SnapAPI Module in Linux
Acronis Cyber Protect Cloud / Acronis Backup Service: Copying Backup Plans

Technical Questions & Known Solutions - Installation, Update

Acronis products: Installation log shows message "Failed to grab execution mutex. System error 258."
Acronis backup software: installation fails with "Failed to grant priviledge to user" or "Failed to add user to group 'Backup Operators'"
Acronis products: Installation fails while installing over a previously deleted product
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine

Technical Questions & Known Solutions - Backup

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
"Backup did not start" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
"Backup status is unknown" alert
Acronis Backup Software: Backup Fails with "Cannot Continue Backup. There Is Not Enough Free Space on the Drive Where the Snapshot Cache File Is Located."
Acronis Cyber Protect Cloud: Backup Fails with "Job registry is being stopped at the moment"
Acronis Cyber Protect Cloud: Backup Fails with "No backup items were resolved" or "Cannot resolve inclusion rule"
Acronis Cyber Backup: "Backup is waiting" alert
Acronis Backup Software: Backup of Disk Containing VHD File from Which Machine Is Currently Booted Fails with 'The Specified Volume Is Nested Too Deeply to Participate in the VSS Operation'

Technical Questions & Known Solutions - Other Issues

"Backup/Activity is not responding" alert
Acronis software creates a temporary file during snapshot
Acronis Backup Software: Task With ID XXX Does Not Exist
Acronis Backup Service: Registering Licenses Fails
[Fixed] Acronis Cyber Protect Cloud: Automatic Update Does Not Work on OS X 10.11 (El Capitan)

Troubleshooting

Acronis Cyber Cloud: access ports and hostnames
Acronis Cyber Protect Cloud: Registering backup agent manually