FAQs & Hot Topics

Acronis Backup Service: Quick Start Guide

Licensing, Requirements, Features & More

Backup archive compatibility across different product versions
Acronis Cyber Backup Cloud: Web Console icons reference
Available languages of Acronis products
Windows 10 support in Acronis products
Firewall settings for Acronis products
Acronis Cloud Storage: list of supported countries
Windows 8 support in Acronis products
List of support options for Acronis products
Acronis Products: Windows Server 2012 support
Acronis Backup Service: Supported Web Browsers
Initial Seeding: supported HDD types
Acronis Backup Service: Licensing
Acronis True Image, Acronis True Image Small Office and Acronis Backup Service Each Requires Dedicated Account
Acronis Cyber Cloud: access ports and hostnames
Acronis Software: free VMware ESXi support

How-tos

Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Protect Cloud: Collecting system report
Acronis Cyber Protect Cloud: Installing Agents
Acronis Cyber Protect Cloud: backing up a NAS
Acronis Cyber Protect Cloud: how to change a Backup Account
Acronis Cyber Protect Cloud: How to restore disks
Acronis Cyber Protect, Acronis Cyber Backup: Backing Up MySQL
Acronis Cyber Protect Cloud: how to update to the latest build
Acronis Cyber Protect Cloud: how to change vCenter/ESXi User
Acronis Backup Service: Initial Seeding
Acronis Cyber Protect Cloud: Backup Replication
Acronis Cyber Protect Cloud and Acronis Cyber Backup Service: Changing Hostname in Archive Name
Acronis Cyber Protect Cloud: backing up
Acronis Backup Service: How To Modify Quota for a Backup Account
Acronis Cyber Protect Cloud: How to restore files
Acronis Cyber Protect Cloud: Manual Installation on Mac
Acronis Cyber Protect Cloud / Acronis Backup Service: Copying Backup Plans
Acronis Backup Service: Creating Backup Account

Technical Questions & Known Solutions

Acronis backup software: installation fails with "Failed to grant priviledge to user" or "Failed to add user to group 'Backup Operators'"
"Backup did not start" alert
Acronis Cyber Protect Cloud / Acronis Cyber Backup Service: Physical Data Shipping backup fails with “The network location doesn’t exist”
Acronis software creates a temporary file during snapshot
Acronis products: Installation fails while installing over a previously deleted product
Acronis Backup Software: Backup of Disk Containing VHD File from Which Machine Is Currently Booted Fails with 'The Specified Volume Is Nested Too Deeply to Participate in the VSS Operation'
"Backup/Activity is not responding" alert
Acronis Cyber Protect Cloud: Backup Fails with "Job registry is being stopped at the moment"
[Fixed] Acronis Cyber Protect Cloud / Acronis Cyber Backup Service: Backup Fails with "Key not valid for use in specified state"
Acronis Cyber Backup: "Backup is waiting" alert
[Fixed] Acronis Cyber Protect Cloud: Automatic Update Does Not Work on OS X 10.11 (El Capitan)
[Fixed] Acronis Cyber Protect Cloud: backup exclusions do not work for Linux machines
Acronis Cyber Protect Cloud: Backup Fails with "No backup items were resolved" or "Cannot resolve inclusion rule"
Acronis products: Installation log shows message "Failed to grab execution mutex. System error 258."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Backup Software: Task With ID XXX Does Not Exist
Acronis Backup Software: Backup Fails with "Cannot Continue Backup. There Is Not Enough Free Space on the Drive Where the Snapshot Cache File Is Located."
"Backup status is unknown" alert
Acronis Backup Service: Registering Licenses Fails

Troubleshooting

Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Cloud: access ports and hostnames