Articles related to Acronis Cyber Files (formerly Acronis Files Advanced)

User guide

FAQs & Hot Topics

Acronis Mobility: Support & Maintenance Guide
Acronis Cyber Files: FAQ
Acronis Cyber Files Evaluation FAQ
Acronis Mobility Products: Maintenance FAQ

Security Updates

For information on security updates, visit https://security-advisory.acronis.com

Licensing, Requirements, Features & More

Heartbleed Bug and Acronis Software
Available languages of Acronis products
Acronis Cyber Files: Uninstalling LibreOffice causes the Access Tomcat server to become unreachable
Acronis Cyber Files and Java Cryptography Extension
Mobility products and localized support availability
Acronis File Access products: importance of updating / upgrading your software
INFO: Where are macOS CrashReporter logs saved?
Mobile Access
Acronis Mobility products are available for purchase at the Acronis website
SharePoint 2010 permissions for enumerating sub-sites
Acronis Cyber Files will not start on servers without the English Language pack
Acronis Cyber Files: iOS File encryption
POODLE vulnerability status for Acronis Cyber Files, MassTransit and Acronis Files Connect
Third Party Software Used in Acronis Access 7
Acronis Cyber Files: Frequently Used OpenSSL Commands
Home Directory support when a mobilEcho server is running on a non-default port
Acronis Files Connect and Acronis Cyber Files: mobile client requirements
SharePoint 2007 permissions for enumerating sub-sites
Third-party software used in Acronis Cyber Files and Acronis Cyber Files Cloud
Third Party Software Used in Acronis Access 6.1

How-tos

Mobile Access: Configuring Your First Gateway Server and Data Source
Acronis Mobility: finding product serial number
Acronis Cyber Files: How to migrate S3 storage to another S3 storage
Acronis Cyber Files: Collecting iOS Crash Logs
Acronis Cyber Files: Reverting Java to a supported version
Fixing your Data Sources if the Gateway Server and Access Server go out of sync
How can I change the location of activEcho's FileStore?
Acronis Mobility: Checking Product Version
mobilEcho: Adding an SSL User Identity Certificate to mobilEcho for HTTPS Reverse Proxy authentication
How to purchase Acronis products
Acronis Cyber Files: How To Change The PostgreSQL Database Password
Acronis Mobility: Finding an iOS App's Bundle Identifier
Acronis Cyber Files: Increasing the maximum number of characters usable by the Web Client
Setting the minimum allowed mobilEcho client version on a mobilEcho server
Acronis Cyber Files: Setting And Configuring Sync & Share for Mobile Users
mobilEcho: Copying Multiple Files with Clipboard
Acronis File Access Products: Using GOST or CryptoPro encryption for the Acronis Cyber Files File Repository
Backup and restore of iOS devices running mobilEcho
How can I set mobilEcho and activEcho to listen on the same port (multi-homing)?
Acronis Cyber Files Cloud and Acronis Cyber Files for iOS: Touch ID/Face ID not working
Acronis Cyber Files for iOS: only users with assigned MAM or MDM policy can enroll with Intune managed app

Technical Questions & Known Solutions - Other Issues

Acronis Cyber Files Gateway: Troubleshooting Server Issues
Heartbleed Bug and Acronis Software
Acronis Cyber Files: Uninstalling LibreOffice causes the Access Tomcat server to become unreachable
Acronis Cyber Files will not start on servers without the English Language pack
activeEcho: After Downloading A File From The Server, The Client Repeatedly Uploads The Same File
Acronis Mobility products cannot be registered
Acronis File Access Products: "The connector cannot start since the specified port value of [-1] is invalid" Error
Quickoffice "Save Back" feature fails on iOS 7
Acronis Cyber Files: Connection from a mobile client fails with "Invalid Signature (2148073478)"
mobilEcho: Issue with Registering Devices & Accessing Shares in MobileIron AppConnect
Fixing your Data Sources if the Gateway Server and Access Server go out of sync
Acronis Access Advanced: Connection to the Gateway Cluster Is Refused When Configuring Load Balancing
Tomcat service may not start after incomplete Java update applied via SCCM
Acronis File Access Products: filenames corrupted after download using the Access Web Client
POODLE vulnerability status for Acronis Cyber Files, MassTransit and Acronis Files Connect
Acronis Cyber Files for iOS: users cannot get files via Document Provider Extension
Acronis Access: Desktop Client Upgrade to Acronis Access Advanced 7 Fails with "Setup has detected multiple versions of Acronis Access Client, and cannot upgrade"
Acronis Cyber Files: Failed To Export Temporary Certificate Store
Acronis Cyber Files for iOS: users cannot copy files bigger than 2 GB between different servers (MobileIron, AppTunnel)