Articles related to Acronis Cyber Files (formerly Acronis Files Advanced)

User guide

FAQs & Hot Topics

Acronis Cyber Files: FAQ
Acronis Mobility: Support & Maintenance Guide
Acronis Cyber Files Evaluation FAQ
Acronis Mobility Products: Maintenance FAQ

Licensing, Requirements, Features & More

Available languages of Acronis products
Acronis File Access products: importance of updating / upgrading your software
Third-party software used in Acronis Cyber Files and Acronis Cyber Files Cloud
INFO: Where are macOS CrashReporter logs saved?
Acronis Mobility products are available for purchase at the Acronis website
POODLE vulnerability status for Acronis Cyber Files, MassTransit and Acronis Files Connect
SharePoint 2007 permissions for enumerating sub-sites
Third Party Software Used in Acronis Access 7
Heartbleed Bug and Acronis Software
Mobility products and localized support availability
Acronis Cyber Files will not start on servers without the English Language pack
The mobilEcho 4.5 iOS app requires mobilEcho server 4.3.1 or higher
Acronis Cyber Files and Java Cryptography Extension
Third Party Software Used in Acronis Access 6.1
Mobile Access
Home Directory support when a mobilEcho server is running on a non-default port
Acronis Cyber Files: Frequently Used OpenSSL Commands
Acronis Files Connect and Acronis Cyber Files: mobile client requirements
SharePoint 2010 permissions for enumerating sub-sites
Acronis Cyber Files: Uninstalling LibreOffice causes the Access Tomcat server to become unreachable

How-tos

How to purchase Acronis products
Acronis File Access Products: Using GOST or CryptoPro encryption for the Acronis Cyber Files File Repository
Acronis Cyber Files Cloud and Acronis Cyber Files for iOS: Touch ID/Face ID not working
Acronis Mobility: finding product serial number
Acronis Cyber Files: How To Change The PostgreSQL Database Password
Acronis Cyber Files: Setting And Configuring Sync & Share for Mobile Users
Acronis Mobility: Checking Product Version
Acronis Mobility: Finding an iOS App's Bundle Identifier
Setting the minimum allowed mobilEcho client version on a mobilEcho server
mobilEcho: Copying Multiple Files with Clipboard
How can I change the location of activEcho's FileStore?
How can I set mobilEcho and activEcho to listen on the same port (multi-homing)?
Acronis Cyber Files for iOS: only users with assigned MAM or MDM policy can enroll with Intune managed app
Fixing your Data Sources if the Gateway Server and Access Server go out of sync
mobilEcho: Adding an SSL User Identity Certificate to mobilEcho for HTTPS Reverse Proxy authentication
Mobile Access: Configuring Your First Gateway Server and Data Source
Acronis Cyber Files: Collecting iOS Crash Logs
Acronis Cyber Files: Reverting Java to a supported version
Mobile Access: Installing the mobilEcho Client Application
Acronis Cyber Files: Increasing the maximum number of characters usable by the Web Client
Backup and restore of iOS devices running mobilEcho

Technical Questions & Known Solutions

Acronis File Access Products: "The connector cannot start since the specified port value of [-1] is invalid" Error
Acronis File Access Products: filenames corrupted after download using the Access Web Client
Acronis Cyber Files: Connection from a mobile client fails with "Invalid Signature (2148073478)"
Acronis Mobility products cannot be registered
Tomcat service may not start after incomplete Java update applied via SCCM
POODLE vulnerability status for Acronis Cyber Files, MassTransit and Acronis Files Connect
activeEcho: After Downloading A File From The Server, The Client Repeatedly Uploads The Same File
Heartbleed Bug and Acronis Software
Acronis Cyber Files will not start on servers without the English Language pack
Acronis Access Advanced: Connection to the Gateway Cluster Is Refused When Configuring Load Balancing
Acronis Cyber Files: Uninstalling LibreOffice causes the Access Tomcat server to become unreachable
Quickoffice "Save Back" feature fails on iOS 7
Acronis Cyber Files for iOS: users cannot get files via Document Provider Extension
mobilEcho: Issue with Registering Devices & Accessing Shares in MobileIron AppConnect
Acronis Cyber Files for iOS: users cannot copy files bigger than 2 GB between different servers (MobileIron, AppTunnel)
Acronis Access: Desktop Client Upgrade to Acronis Access Advanced 7 Fails with "Setup has detected multiple versions of Acronis Access Client, and cannot upgrade"
Acronis Cyber Files: Failed To Export Temporary Certificate Store
Fixing your Data Sources if the Gateway Server and Access Server go out of sync

Troubleshooting

Acronis Cyber Files Gateway: Troubleshooting Server Issues