All articles related to Acronis Cyber Protect 15.

User guide
Command-Line Reference

FAQs & Hot Topics

Registering maintenance renewal under Acronis Account
Acronis Cyber Protect 15: FAQ
Acronis Cyber Protect 15: licensing and upgrade/downgrade FAQ
Acronis Cyber Protect 15: Incremental backup does not include drive with ext2 Filesystem on Ubuntu Server

Licensing, Requirements, Features & More

Acronis Cyber Cloud: access ports and hostnames
Firewall settings for Acronis products
How to find the serial number of your Acronis product
Trial version limitations of Acronis products
Backup archive compatibility across different product versions
Difference between Acronis Cyber Protect 15 and Acronis Cyber Backup 12.5
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Office 365 protection
Acronis Cyber Protect 15 licensing
List of support options for Acronis products
Difference between Acronis Cyber Protect 15 and Acronis True Image 2021
Acronis Software: free VMware ESXi support
How to check whether your license is perpetual or subscription
EFI-based operating systems support in Acronis products
Acronis Cloud Storage: list of supported countries
Acronis backup software: Windows mapped network drives are not supported
Acronis Products: Windows Server 2012 support
How to activate boxed versions of Acronis products
Acronis Cyber Protect 15: Windows services and processes
Windows 10 support in Acronis products
Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine
Acronis Cyber Protect, Acronis Cyber Backup: agent-based and agentless backup of virtual machines
Acronis Cyber Protect: compatibility with Windows BitLocker
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: additional tape is required for retention rules to work if one backup per tape is used
Acronis Cyber Protect: Backup fails if [Disk 0] is selected for backup using policy rules
Acronis Cyber Protect, Acronis Cyber Backup: Virtual machine appears twice in the Devices list
vCloud Air support
USB 3.0 support in Acronis products
Acronis Cyber Backup: ESXi configuration backup
Acronis Cyber Protect, Acronis Cyber Backup: macOS backup is not available under bootable media
Acronis Cyber Backup: KVM support
Acronis Cyber Protect 15 upgrade table
Acronis Cyber Protect Cloud: 'version 12' backup format (archive3)
Acronis Cyber Protect Advanced, Acronis Cyber Backup Advanced: Acronis Hardware Compatibility Tool for tape devices
Antimalware detection test files and URLs
Available languages of Acronis products
macOS Big Sur (11.0) support in Acronis products
Acronis Cyber Protect 15: How to activate free Cloud storage per Workload
Acronis Cyber Protect Cloud, Acronis Cyber Backup: support of Hyper-V clusters
Acronis Bootable Media displays wrong drive letters
Technical support for trial versions
Archive Compression in Acronis Products
Acronis Cyber Protect Advanced, Acronis Cyber Backup Advanced: Tape Support
Acronis Backup software: NFS shares support
Acronis Cyber Protect, Acronis Cyber Backup: supported VMware vSAN versions
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: RDX drives support
Acronis Cyber Protect 15: Linux components, services, and processes
Acronis Cyber Backup 12.5, Acronis Cyber Protect 15: Changing machine's IP address and joining domain after product installation
Acronis Software: Advanced Format Drives Support
Acronis Cyber Protect Cloud, Acronis Cyber Backup: vCenter Server Virtual Appliance support
Acronis Cyber Protect 15: "Plans" tab is not available in Standard edition

How-tos

Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
How to download Acronis bootable media ISO
Registering maintenance renewal under Acronis Account
Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15: how to collect system information
Acronis Cyber Backup 12.5, Acronis Cyber Protect 15: how to create a bootable media
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: how to manually add a machine to management server
Acronis Cyber Protect, Acronis Cyber Backup: updating to the latest build
Upgrade to Acronis Cyber Protect 15
How to turn off the automatic renewal of a subscription
Viewing Build Number in Acronis Products
Acronis Cyber Protect 15: How to download a free upgrade
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: How to clone disk using bootable media
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backing up to removable devices with regular drive swaps
Acronis Cyber Protect, Acronis Cyber Backup: How to back up domain controller
Acronis Cyber Protect, Acronis Cyber Backup: Backing Up MySQL
How to capture Wireshark logs on scheduled backups via pre/post-commands
Business Products: how to check if your support program is valid
Acronis Cyber Backup: P2V and V2P migration of machines with LVM
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Attempt to manually modify Acronis files fails with "Access denied" error
Acronis Cyber Backup, Acronis Cyber Protect: Pre-backup tape inventory
Acronis Cyber Protect 15: How to start a trial version
Acronis Cyber Protect 15: how to assign Virtual Host license when installing agents inside guest OS of virtual machines
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: how to set up shutdown after backup
Acronis Cyber Protect, Acronis Cyber Backup: How to change log rotation settings
How to collect procmon logs as part of backup plan using scripts in pre/post commands
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: How to configure static IP on Acronis Cyber Backup Appliance
Acronis Cyber Protect 15: how to export and import protection plans
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to restore files from backups of NTFS volumes with Windows native Data Deduplication
Acronis Cyber Backup: How to create or update Acronis Bootable Media with closed-source kernel modules
Acronis Cyber Backup, Acronis Cyber Protect: How to change credentials for managed location on network share
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Impossible to recover files to the original VM in case of agentless backup
Acronis Cyber Protect Cloud, Acronis Cyber Backup: How to disable VDDK transports on agent
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: How to change port 7780 on Management Server
Acronis Cyber Backup: Managing Throttling Policies When Working with Exchange

Technical Questions & Known Solutions

Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Cyber Protect Cloud, Acronis Cyber Backup: operation fails with "data is corrupted: CRC mismatch or internal data structures mismatch"
Acronis Cyber Backup: backup fails with "VSS writer has timed out" or "The backup has failed because 'VSS Writer' has timed out during snapshot creation."
Acronis Software: Installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"
Acronis Cyber Backup: backup fails with "Network disconnected", "The network path was not found" or "Cannot connect to the machine where network share ' path' is located"
Acronis Cyber Backup: Backup of SQL instance fails with "There are no SQL writers" or "No SQL writers are found in the operating system."
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis Cyber Protect: Acronis services are not running or connection to Acronis Agent Fails with "Failed to establish local connection"
Acronis Cyber Protect Cloud: Incorrect protected devices count in Account management console after C21.01 release
Acronis Software: Installation fails with "The Windows Installer Service could not be accessed"
Acronis Cyber Protect: VM backup or running VM from backup fails with "The specified module could not be found“ if Microsoft Visual C++ 2017 Redistributable” is not installed with VMware VDDK 7.0
Acronis Bootable Media does not detect HP Smart Array B110i, B120i, B140i, B320i, S110i
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Cyber Protect, Acronis Cyber Backup: how to delete incomplete backups from Cloud Storage
First cloud backup is slow
Acronis Cyber Protect: Backup fails with "The request could not be performed because of an I/O device error"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Unknown status"
Acronis Cyber Backup: backup to Acronis Cloud storage fails with "Network connection failed due to timeout."
Acronis Cyber Protect 15: "Maintenance expired" is shown for Acronis Cyber Backup 15 Standard Windows Server Essentials license
Acronis Cyber Protect 15: Deployment of Agent for Scale Computing HC3 fails with "Failed to download the virtual appliance. Check the internet connection on host or download the file."
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: additional tape is required for retention rules to work if one backup per tape is used
Acronis Cyber Protect, Acronis Cyber Backup: How to Restore Files and Folders from Cloud (Web Restore)
Acronis Cyber Protect: Backup fails if [Disk 0] is selected for backup using policy rules
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"
Acronis Cyber Protect Cloud: pending activity "Setting up disaster recovery infrastructure for protection plan" in Activities after creating or editing protection plan
Acronis Cyber Backup, Acronis Cyber Protect: backup or replication fails with "Network operation failed" error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Backup: Operation fails with "Failed to lock the file"
Acronis Cyber Protect, Acronis Cyber Backup: Backup Fails with "Logon failure: unknown user name or bad password"
Acronis Cyber Protect, Acronis Cyber Backup: macOS backup is not available under bootable media
Acronis Cyber Backup: P2V and V2P migration of machines with LVM
Acronis Cyber Protect 15: Off-host data processing plans fail with timeout error if several backups/locations are selected
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The snapshot creation has failed due to a hardware issue or a conflict with your disk hardware. Windows has reported the following error: The device has a bad block"
Acronis Cyber Cloud, Acronis Cyber Backup: incorrect cloud storage usage
Acronis Cyber Protect, Acronis Cyber Backup: "An activity with ID = '...' cannot be found" error
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Backup fails with "Failed to open the backup location. Windows error: (0x80070002) The system cannot find the file specified"
Acronis Cyber Backup: installation on ARM-powered PC fails with "This app can't run on your PC"
Acronis Cyber Protect 15: Incremental backup does not include drive with ext2 Filesystem on Ubuntu Server
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Linux-based bootable media does not support PERC RAID controllers
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Attempt to manually modify Acronis files fails with "Access denied" error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The device is not ready"
Acronis Cyber Backup, Acronis Cyber Protect: Backup fails with "POR: Element 'Name' cannot be found”
Spotting and fixing hardware I/O errors (disk errors) on Linux
Acronis Cyber Protect 15, Acronis Cyber Protect Cloud: Office 365 mailbox backup fails with "The SMTP address has no mailbox associated with it"
Acronis Cyber Protect: Installation in Linux finishes with "Failed to build the SnapAPI kernel module"
Acronis Cyber Protect 15: Multiple 'Cyber Protection (or Active Protection) service is not responding' alers after reboot
Acronis Cyber Protect 15: Agent installation on 32-bit machine fails with "Failed to download installation file 'resource.xml' from the server."
Acronis Cyber Protect Cloud: Unable to install LogMeIn / Bitdefender AV after Agent update to 12.5.22210 and higher
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15: MMS service cannot be started, error "error 0x30002: CannotBind"
Acronis Cyber Protect, Acronis Cyber Backup: Backup fails with "Windows error: (0x80070544) The validation information class requested was invalid"

Troubleshooting

Acronis Software: Troubleshooting application lockups
Acronis Cyber Cloud: access ports and hostnames
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15 and Acronis Cyber Backup 12.5: Connection Verification Tool
Acronis Cyber Backup: Cleanup Utility
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Troubleshooting login to web console issues
Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15: how to collect system information
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: how to manually add a machine to management server
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Cyber Protect 15: Windows services and processes
Acronis Cyber Backup: backup to Acronis Cloud storage fails with "Network connection failed due to timeout."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"
Acronis Cyber Backup, Acronis Cyber Protect: backup or replication fails with "Network operation failed" error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Protect: Troubleshooting hardware resources overuse (high CPU, memory usage)
Acronis Cyber Protect 15, Acronis Cyber Protect Cloud: Activity fails with "DNS hostname resolution error"
Acronis Cyber Backup: Troubleshooting vSphere Snapshot Issues
Spotting and fixing hardware I/O errors (disk errors) on Linux
Acronis Cyber Backup, Acronis Cyber Protect: Activity fails with "Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section open"
Acronis software: How to troubleshoot EWS connection by using EWSEditor
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Collecting VMware VDDK Logs
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
Acronis Corporate Products: Serial Number Is Not Accepted