All articles related to Acronis Cyber Protect Cloud

User Guide
Release Notes

FAQs & Hot Topics

Acronis Cyber Cloud: FAQ for trial users
Acronis Cyber Cloud FAQ
Acronis Cyber Cloud: Downloading APS package
DeviceLock DLP, Acronis DLP modules in Cyber Protect Cloud: Support process
Acronis Cyber Cloud Omnivoice integration: Omnivoice FAQ

Licensing, Requirements, Features & More

Firewall settings for Acronis products
Acronis Cyber Protection: comparison of editions
Acronis Software: free VMware ESXi support
Windows 10 support in Acronis products
Acronis Cyber Protect Cloud: 'version 12' backup format (archive3)
Ext4 Support in Acronis Products
Acronis Cyber Protect Cloud, Acronis Cyber Backup: SQL Server FileStream support
Windows 8 support in Acronis products
Acronis Cyber Cloud API
Acronis Cyber Protect: Attempt to add cloud Agent for Microsoft 365 results in downloading local Agent for Microsoft 365
Acronis Cyber Protect: Backup fails if [Disk 0] is selected for backup using policy rules
Backup Extension for Windows Azure Pack
Acronis Cyber Protect Cloud: Services in macOS
Acronis backup software: Windows mapped network drives are not supported
Acronis Cyber Backup: KVM support
Initial Seeding: supported HDD types
Third-party software used in Acronis Cyber Protect Cloud
Acronis Cyber Backup may add amount of data to incremental disk backup that exceeds size of changed files
Acronis Cyber Protect Cloud: protection of SQL Server on Windows workstation acquires server quota
Acronis Products: Windows Server 2012 support
Acronis Cyber Protect Cloud: Windows Services and Processes
Acronis Cyber Protect: compatibility with Windows BitLocker
Acronis Cyber Protect Cloud: Recommendations for recovering large SharePoint Online sites
Acronis Cyber Protect Cloud: storage and devices quotas and overage
Acronis Cyber Protect Cloud: Agent-based backup of Virtuozzo containers is not supported
Acronis Cyber Cloud: access ports and hostnames
Acronis Cyber Protect Cloud: what happens with data when Plan/Agent is deleted
Acronis Cloud security and privacy
Acronis Cyber Protect, Acronis Cyber Backup: supported VMware vSAN versions
Retention rules: how and when they work
Acronis Cyber Cloud: Downloading APS package
Acronis Cyber Protect Cloud, Acronis Cyber Backup: required managed machine service user rights
Backup Algorithm in ESX Environment
Acronis Cyber Protect Cloud: local storage usage calculation
Acronis Universal Restore
Acronis Cyber Protect Cloud: Archives with "<device_name>-Remediation" names
Acronis Cyber Protect Cloud: what devices and environments can be backed up
Acronis Cyber Protect Cloud: FileVault 2 support
Acronis Cyber Protect Cloud: deployment implementations
Acronis Cyber Protect Cloud, Acronis Cyber Backup: support of Hyper-V clusters
Acronis Cyber Protect Cloud: Speed Test utility
Acronis Cyber Protect: is Acronis Secure Zone included in Entire Machine backup?
macOS Big Sur (11.0) support in Acronis products
Acronis Cyber Cloud: released builds
Acronis Cyber Protect Cloud: archive structure of multi-full backup in a local storage
Acronis Software: exclude program folders and executables from antivirus and other security programs
Acronis Cyber Protect Cloud, Acronis Cyber Backup: VM annotation - how to see Backup status in vCenter
Solid state drive support in Acronis products
Acronis Cyber Protect Cloud: 4 instances of mmsmonitor.exe
Acronis Cyber Protect Cloud: what data can be backed up

How-tos

How to to check whether Acronis DLP Agent (Device Control) is causing issues
Acronis Cyber Protect Cloud: Collecting system report
Acronis Cyber Protect Cloud: How to restore disks
Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Protect Cloud: how to turn business and service notifications on and off
Acronis Cyber Protect Cloud: Web Restore Tool
Acronis Cyber Protect Cloud: how to create a WinPE-based bootable media
Acronis Cyber Protect Cloud: how to change storage and agents quotas and overage
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to optimize resource usage and backup performance
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to restore files from backups of NTFS volumes with Windows native Data Deduplication
Acronis Cyber Protect Cloud: Web Restore or Web Recovery Console
Acronis Cyber Cloud: Branding Web Console URL
Acronis Cyber Cloud: How to change the DNS name or IP address used to register Backup Gateway
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Cloud for WHMCS: How to link an existing customer tenant to a client in WHMCS
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Impossible to recover files to the original VM in case of agentless backup
Acronis Cyber Protect Cloud: How to restore files
Acronis Cyber Backup: how to recall access permissions from Acronis Cyber Backup service when removing Google Workspace tenant
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backing up to removable devices with regular drive swaps
Acronis Cyber Protect Cloud: how to check which account the Agent is registered to
Changing Keyboard Language in Acronis Bootable Media
Acronis Cyber Cloud: APS Package update pre-check tools
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to pre-compile Linux SnapAPI module
Acronis Cyber Protect Cloud: Unattended Installation and Repairing of Agents on Windows
Acronis Cyber Protect Cloud: How to prepare non-built-in administrator user to be used for application protection on Hyper-V VM
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to check protection status of a device
Using archive_ctl CLI tool to test upload and download speed to/from a cloud storage location
Acronis Cyber Protect Cloud: Manual Uninstallation of Backup Client for Linux
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to add a backup location that is not listed in Backups
Acronis Cyber Protect Cloud, Acronis Backup: how to access and recover a file from mobile backup
Acronis Cyber Protect Cloud, Acronis Cyber Backup: How to change MMScurrentMachineID and InstanceID
Making Acronis Products Compatible with Antivirus Software
Acronis Cyber Backup plugin for WHM and cPanel: collecting logs
Acronis Cyber Protect Cloud and Acronis Cyber Backup Service: Changing Hostname in Archive Name
Acronis Cyber Cloud: how to switch from non-existent storage infrastructure with usage
Acronis Cyber Protect Cloud: mass update of Acronis Agents
Acronis Cyber Backup for Plesk: how to configure AppArmor on Ubuntu
Acronis Cyber Protect Cloud: RMM unattended installation
Acronis Cyber Protect Cloud: how to update to the latest build
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to check if Acronis Bootable Media is loaded in UEFI or legacy BIOS mode
Acronis Cyber Protect Cloud: how to disable or delete a tenant or a user
Acronis Cyber Protect, Acronis Cyber Backup: How to change log rotation settings
Acronis Cyber Cloud: default SMTP address
Acronis Cyber Protect Cloud: How to send logs from mobile app
Viewing Build Number in Acronis Products
How to change startup options on Apple T2 chip
Acronis Cyber Cloud: how to add a backup location based on Acronis Cyber Infrastructure
Acronis Cyber Protect Cloud: recovering a physical server to a Hyper-V host fails with "The processor topology specified for the virtual machine cannot be supported by this host"
Acronis Cyber Protect Cloud: how to move an account to another group
How to collect procmon logs as part of backup plan using scripts in pre/post commands

Technical Questions & Known Solutions

Acronis Cyber Protect Cloud: How to whitelist Acronis traffic in Fortinet FortiGuard Application Control Service
Acronis Cyber Protect Cloud, Acronis Cyber Backup: operation fails with "data is corrupted: CRC mismatch or internal data structures mismatch"
Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager
Acronis Cyber Protect Cloud: update may fail on Win7, 8, 8.1 in case Microsoft Visual C++ Redistributable runtime is not installed
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Cyber Protect Cloud: disk backup fails with "Internal error: different hash after rebackup"
Acronis Cyber Protect Cloud: BSOD after update to Agent build 15.0.26473 due to Device Control driver
Acronis Cyber Protect Cloud: 'Full Disk Access' permission lost after agent update to or from build 15300
Acronis Cyber Protect Cloud: Agent for Mac creates local folder as destination instead of unmounted external drive
Acronis Cyber Protect Cloud: Backup fails with 'Request canceled while waiting for connection'
Acronis Cyber Protect Cloud: email notification is not received
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Operation fails with "Windows error: (0x80070299) The requested operation could not be completed due to a file system limitation" or "Cannot write data to file <path> due to a file system limitation"
"Backup finished with warning", "Activity finished with warning", "Activity failed" alerts
Acronis Cyber Protect Cloud: notifications and 7-day history for Microsoft 365 backups are not available
Acronis Cyber Protect Cloud: difference between local storage usage in Cyber Protection console and Management Portal
Acronis Cyber Protect Cloud: Local storage cannot be selected as backup destination in Cyber Protection plan
Acronis Cyber Protect Cloud: after updating the agent for Linux the backup fails with the error "certificate signed by unknown authority"
Acronis Cyber Protect Cloud: backup hangs at 0%
Acronis Cyber Protect 15, Acronis Cyber Protect Cloud: Microsoft 365 mailbox backup fails with "The SMTP address has no mailbox associated with it"
Acronis Cyber Protect: Backup fails with "The request could not be performed because of an I/O device error"
Acronis Cyber Protect Cloud: Mailbox backup or recovery fails with "Failed to connect to Microsoft Exchange API using url '{0}'"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: transaction logs are not truncated after a backup
Acronis Cyber Protect Cloud: Unable to install LogMeIn / Bitdefender AV after Agent update to 12.5.22210 and higher
Acronis Cyber Protect Cloud: Virtual Appliance update does not start
Acronis products: backup to cloud fails with "Failed to resolve hostname"
Acronis Cyber Protect: VM backup or running VM from backup fails with "The specified module could not be found" if Microsoft Visual C++ 2017 Redistributable is not installed with VMware VDDK 7.0
Acronis Cyber Backup: Manual registration fails with "Registration failed because the 'Managed Machine Service' could not be reached on localhost" or "The registration failed because due to a problem on the Management Server" on Linux
Acronis software: 'Legacy system extension' message on macOS 10.15
Acronis Cyber Protect Cloud: Recovery of a deleted Microsoft Teams team fails with "Resource does not exist or one of its queried reference-property objects are not present"
Acronis Cyber Protect Cloud: Recovery requires user interaction and shows 'Failed to read data from the disk' message
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
Acronis Cyber Backup, Acronis Cyber Protect: Backup fails with "POR: Element 'Name' cannot be found”
Acronis Cyber Protect Cloud: CheckPoint Sand Blast extention for Google Chrome causes issues with web console
Acronis Cyber Backup: Disk/Volume level backup fails on Linux machine with more than one kernel
Acronis Cyber Protect Cloud: Backup fails with "No one of drive members was able to read data from drive"
Acronis Cyber Protect Cloud: 'The backup did not start as scheduled' alert after update of Linux agent
Acronis Cyber Cloud for Plesk: Cannot see the content of a recovery point with user account in self-service mode
Acronis Cyber Protect Cloud: Backup Fails with "Failed to save the archive metainfo. You either do not have write access to the folder or it is unavailable at the moment."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The device is not ready"
Acronis Cyber Cloud Omnivoice integration: User cannot use Omnivoice service
Acronis backup products: Slow detection of some USB drives
Acronis Cyber Protect Cloud: replication to cloud fails after changing backup format from 11 to 12
Acronis Cyber Protect Cloud: Impossible to deploy cloud Agent for Microsoft 365
Acronis Cyber Protect Cloud: Backup or recovery of a public folder completes with 'Access is denied. Check credentials and try again.'
Acronis Cyber Protect Cloud: 'Active alerts' widget is empty
VSS Locks Partition after Running a Backup
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The credentials for 'path' are incorrect." or "The user name or password is incorrect"
Acronis Cyber Protect Cloud: browsing a 1TB+ GPT partition in cloud backup fails with "Server is not available at the moment"
Acronis Cyber Protect Cloud: Virtual Appliance backup fails with "Cannot find GXT item type 'mms::disk::disk'."
Acronis Cyber Protect Cloud: 4 instances of mmsmonitor.exe

Troubleshooting

How to to check whether Acronis DLP Agent (Device Control) is causing issues
Acronis Cyber Protect Cloud plugin for ConnectWise Automate: how to collect debug logs for ConnectWise Automate plugin
Acronis Cyber Protect Cloud: Web Restore access failure
Acronis Cyber Protect Cloud: Troubleshooting "Cyber Protection (or Active Protection) service is not responding" alerts on Windows
Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15 and Acronis Cyber Backup 12.5: Connection Verification Tool
Acronis Cyber Protect Cloud: Activity fails with "Failed to connect to the Agent Core service on this machine"
Acronis Cyber Protect Cloud: how to fix corrupted archives in network locations
Acronis Cyber Protect Cloud: troubleshooting recovery failures
Acronis Cyber Protect, Acronis Cyber Backup: Cleanup Utility
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup or another activity fails with "The archive is invalid or its type is unsupported"
Acronis Cyber Protect Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Acronis Cyber Protect 15, Acronis Cyber Protect Cloud: Activity fails with "DNS hostname resolution error"
Acronis Cyber Protect: Troubleshooting hardware resources overuse (high CPU, memory usage) and performance issues
Acronis Cyber Protect Cloud: backup fails with TLS/SSL-related errors
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Spotting and fixing hardware I/O errors (disk errors) on Linux
Acronis Cyber Protect Cloud: Troubleshooting Application Malfunction or Files Corruption after Recovery
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Backup fails with AGENT_CORE error "A socket operation was attempted to an unreachable network"
Acronis Cyber Backup: VSS Troubleshooting Guide
Acronis Cyber Protect Cloud: troubleshooting Agent registration issues
Acronis Cyber Backup, Acronis Cyber Protect: backup or replication fails with "Network operation failed" error
Acronis Cyber Cloud: access ports and hostnames
Acronis Cyber Protect Cloud: SharePoint backup finishes with warning "Failed to process change event Item/Add"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of Hyper-V machines fails with "Disk is not found"
Acronis Cyber Protect Cloud: Backup size is larger than expected or backups are not present in archive
Information required for investigation of a Ransomware attack
Acronis Cyber Protect Cloud: Enabling Automatic Dump Creation for Acronis Processes
Acronis Cyber Protect Cloud: Backup fails with "Access to the file is denied" due to incorrect time settings on storage
Acronis Cyber Protect Cloud: Troubleshooting stuck "Updating Cyber Protect definitions" activities
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The activity has failed because the machine has been shut down unexpectedly"
Acronis Cyber Protect Cloud: Troubleshooting Acronis Storage Registration Issues
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
Acronis Software: Troubleshooting application lockups
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Operating system error: The shadow copy provider had an error"
Acronis Cyber Protect Cloud: Troubleshooting HDD Detection Issues
Acronis software: How to troubleshoot EWS connection by using EWSEditor
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup scheduled on the system shutdown fails with "Backup scheduled on the system shutdown has failed"
Acronis cloud certificate location
Acronis Cyber Backup, Acronis Cyber Protect: Activity fails with "Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section open"
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Collecting VMware VDDK Logs
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"

Articles for internal use

DeviceLock DLP, Acronis DLP modules in Cyber Protect Cloud: Support process

Diagnostics

Acronis DeviceLock DLP, Acronis DLP (Device Control module of Acronis Cyber Protect Cloud): Memory leaks