All articles related to Acronis Cyber Protect Cloud

User Guide
Release Notes

FAQs & Hot Topics

Acronis Cyber Cloud FAQ
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Cloud: Downloading APS package
Acronis Cyber Cloud: FAQ for trial users

Licensing, Requirements, Features & More

Firewall settings for Acronis products
Acronis Cyber Cloud: released builds
Acronis Cyber Protect Cloud: Recommendations for recovering large SharePoint Online sites
Acronis Cyber Protection: comparison of editions
Acronis Cyber Cloud: access ports and hostnames
Acronis Universal Restore
macOS Big Sur (11.0) support in Acronis products
Acronis Software: exclude program folders and executables from antivirus and other security programs
Acronis Cyber Cloud services availability by datacenter
Available languages of Acronis products
Acronis Cyber Cloud API
Acronis Software: free VMware ESXi support
Acronis Cyber Protect Cloud: deployment implementations
Acronis Cyber Protect Cloud: what devices and environments can be backed up
Acronis Cyber Cloud: Downloading APS package
Acronis Cyber Protect Cloud, Acronis Cyber Backup: required managed machine service user rights
Acronis Cyber Backup: KVM support
Acronis Cyber Protect Cloud: 'version 12' backup format (archive3)
Windows 8 support in Acronis products
Antimalware detection test files and URLs
Acronis Cyber Protect Cloud: supported relational databases
Solid state drive support in Acronis products
Windows 10 support in Acronis products
Acronis Cyber Protect, Acronis Cyber Backup: supported VMware vSAN versions
Acronis Products: Windows Server 2012 support
Acronis Cyber Protect: compatibility with Windows BitLocker
Acronis Cyber Protect Cloud: where can backups be stored
Acronis Cyber Protect Cloud: VM quota acquisition
Acronis Cyber Protect Cloud, Acronis Cyber Backup: SQL Server FileStream support
Backup Extension for Windows Azure Pack
Third-party software used in Acronis Cyber Protect Cloud
Acronis Cyber Protect Cloud: storage and devices quotas and overage
Acronis Cyber Protect Cloud, Acronis Cyber Backup: support of Hyper-V clusters
Acronis Cyber Protect Cloud: Resumable Backup technology
Acronis Cloud security and privacy
Acronis Cyber Cloud for WHMCS: Supported languages
Active Protection for Linux: Supported kernel versions
vCloud Air support
Acronis Cyber Protect Cloud: Services in macOS
Acronis Cyber Protect Cloud: Windows Services and Processes
Acronis Cyber Protect Cloud: Agent-based backup of Virtuozzo containers is not supported
Ext4 Support in Acronis Products
Acronis Cyber Protect Cloud: local storage usage calculation
Acronis Cyber Protect Cloud: Archives with "<device_name>-Remediation" names
Acronis Cyber Protect Cloud: FileVault 2 support
Initial Seeding: supported HDD types
Acronis Cyber Protect Cloud: Speed Test utility
Acronis Cyber Protect Cloud: archive structure of multi-full backup in a local storage
Acronis Cyber Protect Cloud, Acronis Cyber Backup: VM annotation - how to see Backup status in vCenter
Acronis Cyber Protect Cloud: what data can be backed up

How-tos

Acronis Cyber Cloud: Branding Web Console URL
Acronis Cyber Protect Cloud: how to assist end users with uploading large amounts of data to cloud or downloading them from cloud
Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Protect Cloud: Collecting system report
Acronis Cyber Protect Cloud: Installing Agents
Acronis Cyber Protect Cloud: how to turn business and service notifications on and off
Acronis Cyber Protect Cloud: how to create a WinPE-based bootable media
Acronis Cyber Protect Cloud: How to restore disks
Acronis Cyber Protect Cloud: using Physical Data Shipping and Large Scale Recovery services
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Restoring to Dissimilar Hardware with Universal Restore
Acronis Cyber Cloud: how to add a backup location based on Acronis Cyber Infrastructure
Acronis Cyber Protect Cloud: backing up a NAS
Acronis Cyber Cloud: how to change Cloud resources on tenant level
Acronis Cyber Protect Cloud: how to change storage and agents quotas and overage
Acronis Cyber Protect Cloud: how to upgrade to the new cloud-to-cloud Office 365 backup in version 7.8
Acronis Cyber Protect, Acronis Cyber Backup: How to back up domain controller
Acronis Cyber Protect Cloud: manual uninstallation
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: how to disable Cyber Protection Monitor
Acronis Cyber Protect Cloud: Manual Uninstallation of Backup Client for Linux
Making Acronis Products Compatible with Antivirus Software
Acronis Cyber Cloud: Downloading APS package
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to export Office 365 archives from Cloud to local storage
Acronis Cyber Protect Cloud: how to change a Backup Account
Viewing Build Number in Acronis Products
How to purchase Acronis products
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to optimize resource usage and backup performance
Acronis Cyber Protect Cloud: Backup Replication
Acronis Cyber Protect Cloud: how to set up backup schedule
Acronis Cyber Protect Cloud: how to change agent credentials with a pre-backup command
Acronis Cyber Protect Cloud: Web Restore or Web Recovery Console
Acronis Cyber Protect, Acronis Cyber Backup: how to continue backing up to an existing archive with a new backup plan
Acronis Cyber Protect Cloud: backing up
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backing up to removable devices with regular drive swaps
Acronis Cyber Protect Cloud: How to restore files
Acronis Cyber Protect Cloud: Unattended Installation and Repairing of Agents on Windows
Acronis Cyber Cloud for Plesk: how to recover a backed up server to a new one
Acronis Cyber Cloud: how to enable read-only administrator role
Acronis Cyber Protect Cloud: how to validate an archive using acrocmd
Acronis Cyber Cloud Integration with ConnectWise Automate: how to disable ticket creation for a specific type of alerts
Using archive_ctl CLI tool to test upload and download speed to/from a cloud storage location
Acronis Cyber Protect Cloud, Acronis Cyber Backup: How to change MMScurrentMachineID and InstanceID
Acronis Cyber Cloud: how to switch from non-existent storage infrastructure with usage
Acronis Cyber Cloud: APS Package update pre-check tools
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to check protection status of a device
Acronis Cyber Protect Cloud, Acronis Backup: how to access and recover a file from mobile backup
Acronis Cyber Protect Cloud: how to disable or delete a tenant or a user
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Attempt to manually modify Acronis files fails with "Access denied" error
Changing Keyboard Language in Acronis Bootable Media
How to change startup options on Apple T2 chip
Acronis Cyber Protect Cloud: how to move an account to another group

Technical Questions & Known Solutions

Acronis Cyber Protect Cloud, Acronis Cyber Backup: operation fails with "data is corrupted: CRC mismatch or internal data structures mismatch"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The activity has failed due to a restart of the service" or "The activity has failed due to an unexpected machine reboot or the backup process was terminated." error
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Protect: VM backup or running VM from backup fails with "The specified module could not be found“ if Microsoft Visual C++ 2017 Redistributable” is not installed with VMware VDDK 7.0
Acronis Cyber Cloud: Activity fails with an error "invalid_grant", "couldn't get upstream token, failed to get upstream token provider" or "couldn't get upstream token, the agent is not registered with an upstream server"
Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager
"Backup did not start" alert
Acronis Cyber Protect Cloud: backup of Hyper-V VM fails with "Failed to obtain an instance of service class 'Msvm_VirtualSystemManagementService"
Acronis Cyber Backup: backup fails with "Network disconnected", "The network path was not found" or "Cannot connect to the machine where network share ' path' is located"
Acronis Cyber Protect, Acronis Cyber Backup: Backup Fails with "Logon failure: unknown user name or bad password"
Acronis Cyber Protect Cloud: pending activity "Setting up disaster recovery infrastructure for protection plan" in Activities after creating or editing protection plan
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "0x530128 SOAP 1.1 fault: SOAP-ENV:Client" error
"Backup/Activity is not responding" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The credentials for 'path' are incorrect." or "The user name or password is incorrect"
Acronis Cyber Protect: Backup fails with "The request could not be performed because of an I/O device error"
Acronis Cyber Protect Cloud: "Cyber Protection (or Active Protection) service is not responding" alerts on Linux and Mac agents
Acronis Cyber Backup: Manual registration fails with "Registration failed because the 'Managed Machine Service' could not be reached on localhost" or "The registration failed because due to a problem on the Management Server" on Linux
Acronis Cyber Protect Cloud: how to change port 9999
Acronis Cyber Protect Cloud: registering Virtual Appliance fails with "The registration in service 'https://cloud.acronis.com' has failed"
Acronis software: *.OST-file is not backed up
Acronis Cyber Protect Cloud: Grant the 'Full Disk Access' permission to the Cyber Protection agent
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with "All items specified for backup do not exist." or "None of the items selected for backup were found."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
"Backup finished with warning", "Activity finished with warning", "Activity failed" alerts
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The snapshot creation has failed due to a hardware issue or a conflict with your disk hardware. Windows has reported the following error: The device has a bad block"
Acronis Cyber Protect Cloud: email notification is not received
Acronis Cyber Protect Cloud: "Logging on with the specified credentials is impossible, probably because the account does not exist or the password is invalid" error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Operating system error: A device attached to the system is not functioning" and Event Code 8193
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "Failed to establish connection with cloud storage. This may happen due to a blocked port or other network issue."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity finishes with "The activity has been canceled due to the closed backup window"
Acronis Cyber Protect Cloud: 'The process cannot access the file because it is being used by another process' when backing up network shares on a NAS
Acronis Cyber Protect Cloud: disk backup fails with "Internal error: different hash after rebackup"
Acronis Cyber Protect Cloud: C2C Agent creates a new full backup instead of incremental
Acronis Cyber Protect Cloud: Backup fails with "There is not enough free space" or "There is not enough free space in the backup destination"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Windows error: (0x800705B4) This operation returned because the timeout period expired"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: ESXi Virtual Machine backup fails with error "You do not have access rights to this file" if agent is installed on Windows with non-English localization
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup plan with replication to network folder fails with error "Archive with the same name already exists"
Acronis Cyber Protect Cloud: installation fails with 'The digital signature of the object did not verify'
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Unknown status"
Acronis Cyber Protect Cloud: cloned machine is not listed in Devices
Acronis Cyber Protect Cloud: Acronis Cyber Protection monitor automatically pops up after agent update to the build 25851
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with Windows error: (0x80070522) A required privilege is not held by the client
Acronis Cyber Protect Cloud: Attempt to refresh vault content errors out with HTTP request "/api/vault_manager_insecure/v1/sync/archives" failed: 500 - Internal Server Error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of Hyper-V machines fails with "Disk is not found"
Acronis Cyber Protect Cloud: Warning "Windows Defender module execution failed (WDAAdapters::Error in Acronis::Adp::WbemServicesGuard::WbemServicesGuard "ConnectServer" failed w/code 0x8004100e)"
Acronis Cyber Protect Cloud: Windows Explorer Cannot Open File-Level Backup of a Mac
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Hyper-V virtual machine backup produces warning "Changed Block Tracking (CBT) is not used because there are disk files that do not belong to any disk snapshot."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "CRC error" or "Failed to read the snapshot"

Troubleshooting

Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Cloud: access ports and hostnames
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15 and Acronis Cyber Backup 12.5: Connection Verification Tool
Acronis cloud certificate location
Acronis Cyber Protect Cloud: Troubleshooting "Cyber Protection (or Active Protection) service is not responding" alerts on Windows
Acronis Cyber Backup: Cleanup Utility
Acronis Software: Troubleshooting application lockups
Acronis Cyber Protect Cloud plugin for ConnectWise Automate: how to collect debug logs for ConnectWise Automate plugin
Acronis Cyber Protect Cloud: Activity fails with "Failed to connect to the Agent Core service on this machine"
Acronis Cyber Protect Cloud: troubleshooting Agent registration issues
Acronis Cyber Protect Cloud: backup fails with TLS/SSL-related errors
Acronis Cyber Backup: VSS Troubleshooting Guide
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Protect Cloud: how to fix corrupted archives in network locations
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Cyber Protect: Troubleshooting hardware resources overuse (high CPU, memory usage)
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of Hyper-V machines fails with "Disk is not found"
Acronis Cyber Protect 15, Acronis Cyber Protect Cloud: Activity fails with "DNS hostname resolution error"
Acronis Cyber Backup, Acronis Cyber Protect: backup or replication fails with "Network operation failed" error
Acronis Cyber Protect Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Acronis Cyber Protect Cloud: Troubleshooting Application Malfunction or Files Corruption after Recovery
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup or another activity fails with "The archive is invalid or its type is unsupported"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Protect Cloud: Backup size is larger than expected or backups are not present in archive
Acronis Cyber Protect Cloud: Troubleshooting stuck "Updating Cyber Protect definitions" activities
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
Acronis Cyber Protect Cloud: Troubleshooting HDD Detection Issues
Acronis software: How to troubleshoot EWS connection by using EWSEditor
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The activity has failed because the machine has been shut down unexpectedly"
Acronis Cyber Backup, Acronis Cyber Protect: Activity fails with "Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section open"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"
Acronis Cyber Protect Cloud: troubleshooting recovery failures
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup scheduled on the system shutdown fails with "Backup scheduled on the system shutdown has failed"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Backup fails with AGENT_CORE error "A socket operation was attempted to an unreachable network"
Acronis Cyber Protect Cloud: SharePoint backup finishes with warning "Failed to process change event Item/Add"
Acronis Cyber Protect Cloud: Enabling Automatic Dump Creation for Acronis Processes
Acronis Cyber Protect Cloud: Troubleshooting Acronis Storage Registration Issues
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Operating system error: The shadow copy provider had an error"
Acronis Cyber Protect Cloud: Web Restore access failure
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Collecting VMware VDDK Logs