All articles related to Acronis Cyber Protect Cloud

User Guide
Release Notes

FAQs & Hot Topics

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Cloud FAQ
Acronis Cyber Cloud: FAQ for trial users

Licensing, Requirements, Features & More

Acronis Cyber Cloud: access ports and hostnames
Firewall settings for Acronis products
Acronis Cyber Protection: comparison of editions
Acronis Software: exclude program folders and executables from antivirus and other security programs
Acronis Cyber Cloud: released builds
Acronis Cyber Protect Cloud, Acronis Cyber Backup: required managed machine service user rights
Windows 10 support in Acronis products
Acronis Universal Restore
Acronis Cyber Cloud API
Acronis Software: free VMware ESXi support
Acronis Cyber Protect Cloud: Speed Test utility
Acronis Cyber Protect Cloud: Windows Services and Processes
Acronis Cyber Backup: compatibility with Windows BitLocker
Solid state drive support in Acronis products
Acronis Cyber Protect Cloud: 'version 12' backup format (archive3)
Acronis Cloud security and privacy
Antimalware detection test files and URLs
Acronis Cyber Protect Cloud: where can backups be stored
Available languages of Acronis products
Acronis Cyber Backup: KVM support
Backup Extension for Windows Azure Pack
Acronis Cyber Protect Cloud, Acronis Cyber Backup: support of Hyper-V clusters
Windows 8 support in Acronis products
Acronis Cyber Protect Cloud: storage and devices quotas and overage
Ext4 Support in Acronis Products
Acronis Cyber Protect Cloud: deployment implementations
Acronis Cyber Protect Cloud, Acronis Cyber Backup: vCenter Server Virtual Appliance support
Backup Algorithm in ESX Environment
Acronis Cyber Protect Cloud: supported relational databases
Acronis Cyber Cloud services availability by datacenter
Acronis Products: Windows Server 2012 support
Acronis Cyber Protect Cloud: archive structure of multi-full backup in a local storage
Acronis Cyber Cloud for WHMCS: Supported languages
macOS Big Sur (11.0) support in Acronis products
Acronis Cyber Protect Cloud: what devices and environments can be backed up
Acronis Cyber Protect Cloud: what data can be backed up
Composing feedback for Acronis Cyber Exceed (Beta Program)
Acronis Cyber Protect Cloud: Services in macOS
Acronis Cyber Protect, Acronis Cyber Backup: supported VMware vSAN versions
Acronis Cyber Protect Cloud: local storage usage calculation
Acronis Cyber Protect Cloud, Acronis Cyber Backup: VM annotation - how to see Backup status in vCenter
Acronis Cyber Protect Cloud, Acronis Cyber Backup: SQL Server FileStream support
Third-party software used in Acronis Cyber Protect Cloud
Acronis Cyber Protect Cloud: protection of SQL Server on Windows workstation acquires server quota
Acronis Cyber Protect Cloud: Agent-based backup of Virtuozzo containers is not supported
Acronis Cyber Protect Cloud: FileVault 2 support
Initial Seeding: supported HDD types
Acronis Cyber Protect Cloud: Resumable Backup technology
Acronis Cyber Protect Cloud: VM quota acquisition
vCloud Air support

How-tos

Acronis Cyber Protect Cloud: how to turn business and service notifications on and off
Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Protect Cloud: Collecting system report
Acronis Cyber Protect Cloud: how to assist end users with uploading large amounts of data to cloud or downloading them from cloud
Acronis Cyber Protect Cloud: Installing Agents
Acronis Cyber Protect Cloud: how to create a WinPE-based bootable media
Acronis Cyber Protect Cloud: how to update to the latest build
Making Acronis Products Compatible with Antivirus Software
Acronis Cyber Protect Cloud: how to validate an archive using acrocmd
Acronis Cyber Protect Cloud: How to restore disks
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Restoring to Dissimilar Hardware with Universal Restore
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Migrating Machines to Amazon EC2 and Microsoft Azure
Acronis Cyber Cloud: Branding Web Console URL
Acronis Cyber Protect Cloud: backing up a NAS
Acronis Cyber Protect Cloud, Acronis Cyber Backup: How to change MMScurrentMachineID and InstanceID
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backing up to removable devices with regular drive swaps
How to change startup options on Apple T2 chip
Acronis Cyber Protect Cloud: manual uninstallation
Acronis Cyber Protect Cloud: Unattended Installation and Repairing of Agents on Windows
Acronis Cyber Protect Cloud: using Physical Data Shipping and Large Scale Recovery services
Acronis Cyber Protect Cloud: how to disable or delete a tenant or a user
Acronis Cyber Protect Cloud: How to restore files
Changing Keyboard Language in Acronis Bootable Media
Acronis Cyber Protect Cloud: Web Restore or Web Recovery Console
Acronis Cyber Protect, Acronis Cyber Backup: how to continue backing up to an existing archive with a new backup plan
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: how to disable Backup Monitor
Acronis Cyber Backup 12.5 and Acronis Cyber Protect Cloud: how to configure additional network in Agent for VMware (Virtual Appliance)
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Protect Cloud: how to change agent credentials with a pre-backup command
Acronis Cyber Protect Cloud: how to change a Backup Account
Acronis Cyber Protect Cloud: how to change storage and agents quotas and overage
Acronis Cyber Protect Cloud: how to set up backup schedule
Acronis Cyber Protect Cloud: Backup Replication
Acronis Cyber Protect Cloud: Manual Uninstallation of Backup Client for Linux
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Cyber Protect Cloud: How to prepare non-built-in administrator user to be used for application protection on Hyper-V VM
Acronis Cyber Protect Cloud: How to change default port of mms.exe process (Acronis Managed Machine service) in Windows OS
Acronis Cyber Protect Cloud: backing up
Acronis Cyber Protect Cloud, Acronis Backup: how to access and recover a file from mobile backup
Acronis Cyber Protect Cloud: how to move an account to another group
How to purchase Acronis products
Acronis Cyber Protect Cloud: Manual Installation on Mac
Acronis Cyber Protect Cloud: how to disable Backup Agent monitor on Mac machine
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to check if Acronis Bootable Media is loaded in UEFI or legacy BIOS mode
Acronis Cyber Cloud: how to add a backup location based on Acronis Cyber Infrastructure
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to check protection status of a device
Acronis Cyber Protect Cloud: How to update integration login data for Autotask
Acronis Cyber Protect Cloud: Web Restore Tool
How to collect procmon logs as part of backup plan using scripts in pre/post commands
Acronis Cyber Protect Cloud, Acronis Cyber Backup: How to run script inside virtual machine during agentless backup

Technical Questions & Known Solutions

Acronis Cyber Protect Cloud: Virtual Appliance update does not start
Acronis Cyber Protect Cloud, Acronis Cyber Backup: operation fails with "data is corrupted: CRC mismatch or internal data structures mismatch"
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Cyber Protect Cloud: machine is offline in Cyber Protection console
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager
Acronis Cyber Backup: backup fails with "Network disconnected", "The network path was not found" or "Cannot connect to the machine where network share ' path' is located"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The activity has failed due to a restart of the service" or "The activity has failed due to an unexpected machine reboot or the backup process was terminated." error
Acronis Cyber Backup: Manual registration fails with "Registration failed because the 'Managed Machine Service' could not be reached on localhost" or "The registration failed because due to a problem on the Management Server" on Linux
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with ''Not enough space to create a volume snapshot on the volume where the snapshot storage is located"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "0x530128 SOAP 1.1 fault: SOAP-ENV:Client" error
Acronis Cyber Protect Cloud: Backup fails with 'Request canceled while waiting for connection'
"Backup/Activity is not responding" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup finishes with warning "Creating a crash-consistent snapshot of virtual machine because the creation of its application-consistent snapshot has failed"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot"
"Backup did not start" alert
Acronis Cyber Protect Cloud: Status, last backup & next backup fields are displayed incorrectly for Application backup
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The device is not ready"
Acronis Cyber Protect Cloud: "The storage quota is exceeded. Further backups will fail." error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Windows error: (0x800705B4) This operation returned because the timeout period expired"
Acronis Backup: Corrupted MFT, Run List, Block Bitmap or Index forces sector-by-bector backup mode
Acronis Cyber Cloud: Agent registration fails with "Client with same ID is already created" and "Agent is already registered. Please, deregister Agent in Cyber Protection console"
(FIXED) Acronis Cyber Protect Cloud: Attempt to edit protection plan fails with "Failed to load the protection plan for editing. The protection plan cannot be loaded now. Try again later"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of a Linux machine fails with "The SnapAPI kernel module is not loaded for the kernel currently running on the system"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The activity has failed because the machine has been shut down unexpectedly"
Acronis Cyber Protect Cloud: how to change port 9999
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Unknown status"
Acronis Cyber Protect Cloud: "Windows Defender preferences cannot be controlled because Tamper protection feature is enabled" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Windows error: (0x80070299) The requested operation could not be completed due to a file system limitation" or "Cannot write data to file <path> due to a file system limitation"
"Backup finished with warning", "Activity finished with warning", "Activity failed" alerts
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "The specified file does not exist"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Linux-based bootable media does not support PERC RAID controllers
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Recovery to a new virtual machine fails with "Invalid configuration for device '0'"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"
Acronis Cyber Protect Cloud: multiple alerts "Failed to apply Active Protection policy" are generated on various devices
Acronis software creates a temporary file during snapshot
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc error while local file io"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Operating system error: The shadow copy provider had an error"
Acronis Cyber Protect, Acronis Cyber Backup: Agent registration fails with "503 service unavailable" if if http_proxy environment variable exists
Acronis Cyber Protect Cloud: Grant the 'Full Disk Access' permission to the Cyber Protection agent
Acronis Cyber Protect Cloud, Acronis Cyber Backup: recovery of disks or volumes fails with "Resize error"
Acronis software: *.OST-file is not backed up
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "CRC error" or "Failed to read the snapshot"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Quiesced snapshot creation fails for Windows Server 2019 VMs on ESXi 6.5 or 6.7
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Protect Cloud: "Volume Tracker has failed to open session"

Troubleshooting

Acronis Cyber Cloud: access ports and hostnames
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15 and Acronis Cyber Backup 12.5: Connection Verification Tool
Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Backup: Cleanup Utility
Acronis Cyber Backup: VSS Troubleshooting Guide
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Software: Troubleshooting application lockups
Acronis cloud certificate location
Acronis Cyber Protect Cloud: Troubleshooting "Cyber Protection (or Active Protection) service is not responding" alerts on Windows
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"
Acronis Cyber Protect Cloud: troubleshooting Agent registration issues
Acronis Cyber Protect Cloud: backup fails with TLS/SSL-related errors
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The activity has failed because the machine has been shut down unexpectedly"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Operating system error: The shadow copy provider had an error"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Protect Cloud: how to enable debug logs
Acronis Cyber Protect Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup scheduled on the system shutdown fails with "Backup scheduled on the system shutdown has failed"
Acronis Cyber Protect Cloud: Backup size is larger than expected or backups are not present in archive
Acronis Cyber Protect Cloud plugin for ConnectWise Automate: how to collect debug logs for ConnectWise Automate plugin
Acronis Cyber Protect Cloud: Enabling Automatic Dump Creation for Acronis Processes
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of Hyper-V machines fails with "Disk is not found"
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Collecting VMware VDDK Logs
Acronis Cyber Protect Cloud: Troubleshooting Acronis Storage Registration Issues
Acronis Cyber Protect Cloud: Troubleshooting HDD Detection Issues
Acronis Cyber Protect Cloud: Troubleshooting stuck "Updating Cyber Protect definitions" activities
Acronis Cyber Protect Cloud: Troubleshooting Application Malfunction or Files Corruption after Recovery
Acronis Cyber Protect Cloud: SharePoint backup finishes with warning "Failed to process change event Item/Add"
Acronis Cyber Protect Cloud: Web Restore access failure
Acronis Cyber Protect Cloud: troubleshooting recovery failures
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup or another activity fails with "The archive is invalid or its type is unsupported"
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Backup fails with AGENT_CORE error "A socket operation was attempted to an unreachable network"