All articles related to Acronis Cyber Protect Cloud

User Guide
Release Notes

FAQs & Hot Topics

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Cloud FAQ
Acronis Cyber Cloud: FAQ for trial users

Licensing, Requirements, Features & More

Acronis Cyber Protect Cloud: protection of SQL Server on Windows workstation acquires server quota
Acronis Cyber Protect Cloud: VM quota acquisition
Antimalware detection test files and URLs
Acronis Cyber Protect Cloud: Agent-based backup of Virtuozzo containers is not supported
Acronis Cyber Protect Cloud: Services in macOS
Composing feedback for Acronis Cyber Exceed (Beta Program)
Acronis Cyber Protect Cloud: archive structure of multi-full backup in a local storage
Acronis Cyber Protection: comparison of editions
Acronis Cyber Protect Cloud: 'version 12' backup format (archive3)
Acronis Cyber Protect Cloud, Acronis Cyber Backup: SQL Server FileStream support
Acronis Cyber Cloud for WHMCS: Supported languages
Acronis Cyber Protect Cloud, Acronis Cyber Backup: support of Hyper-V clusters
Acronis Cyber Protect Cloud: what happens with data when Plan/Agent is deleted
Acronis Cyber Backup: KVM support
Acronis Cyber Cloud services availability by datacenter
Acronis Cyber Protect Cloud, Acronis Cyber Backup: VM annotation - how to see Backup status in vCenter
Acronis Cyber Protect Cloud: local storage usage calculation
Acronis Cyber Protect Cloud: Windows Services and Processes
Acronis Cyber Cloud API
Acronis Cyber Protect Cloud, Acronis Cyber Backup: vCenter Server Virtual Appliance support
Acronis Cyber Protect Cloud: Speed Test utility
Acronis Cyber Protect Cloud, Acronis Cyber Backup: supported VMware vSAN versions
Third-party software used in Acronis Cyber Protect Cloud
Acronis Cyber Protect Cloud: where can backups be stored
Acronis Cyber Protect Cloud: what data can be backed up
Acronis Cyber Protect Cloud: what devices and environments can be backed up
Acronis Cyber Protect Cloud: storage and devices quotas and overage
Backup Extension for Windows Azure Pack
vCloud Air support
Acronis Cyber Cloud: released builds
Acronis Cyber Protect Cloud, Acronis Cyber Backup: required managed machine service user rights
Windows 10 support in Acronis products
Acronis Cyber Protect Cloud: supported relational databases
Acronis Cyber Protect Cloud: Resumable Backup technology
Acronis Cyber Protect Cloud: deployment implementations
Acronis Cyber Cloud: access ports and hostnames
Acronis Software: exclude program folders and executables from antivirus and other security programs
Backup Algorithm in ESX Environment
Acronis Products: Windows Server 2012 support
Windows 8 support in Acronis products
Available languages of Acronis products
Acronis Software: free VMware ESXi support
Acronis Cloud security and privacy
Initial Seeding: supported HDD types
Ext4 Support in Acronis Products
Solid state drive support in Acronis products
How to find the serial number of your Acronis product
Acronis Cyber Backup: compatibility with Windows BitLocker
Firewall settings for Acronis products
Acronis Universal Restore

How-tos

Acronis Cyber Protect Cloud: how to turn business and service notifications on and off
Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Protect Cloud: Collecting system report
Making Acronis Products Compatible with Antivirus Software
Acronis Cyber Protect Cloud: Installing Agents
Acronis Cyber Protect Cloud: how to create a WinPE-based bootable media
Acronis Cyber Protect Cloud: how to assist end users with uploading large amounts of data to cloud or downloading them from cloud
Acronis Cyber Protect Cloud: how to change storage and agents quotas and overage
Acronis Cyber Protect Cloud: How to restore files
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Restoring to Dissimilar Hardware with Universal Restore
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backing up to removable devices with regular drive swaps
Acronis Cyber Protect Cloud: manual uninstallation
Acronis Cyber Protect, Acronis Cyber Backup: how to continue backing up to an existing archive with a new backup plan
Acronis Cyber Protect Cloud: How to send logs from mobile app
Acronis Cyber Protect Cloud: backing up a NAS
Acronis Cyber Protect Cloud: Manual Uninstallation of Backup Client for Linux
Acronis Cyber Protect Cloud: how to set up backup schedule
Acronis Cyber Infrastructure and Acronis Storage: how to re-register Service Provider hosted storage or update storage certificate
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to optimize resource usage and backup performance
Acronis Cyber Cloud: How to change the DNS name or IP address used to register Backup Gateway
Acronis Cyber Protect Cloud / Acronis Backup Service: Copying Backup Plans
Acronis Cyber Protect Cloud: using Physical Data Shipping and Large Scale Recovery services
Acronis Cyber Protect Cloud: Web Restore or Web Recovery Console
Acronis Cyber Cloud: Branding Web Console URL
Acronis Cyber Protect Cloud: How to restore disks
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to back up a mobile device
Acronis Cyber Protect Cloud: How to Create an APS Subscription with Non-Default Cloud Storage
Acronis Cyber Protect Cloud: Backup Replication
Acronis Cyber Backup 12.5 and Acronis Cyber Protect Cloud: how to configure additional network in Agent for VMware (Virtual Appliance)
Acronis Cyber Cloud: Downgrading APS package
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Protect Cloud: how to update the credentials to Microsoft SQL/Exchange databases in the web console
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Migrating Machines to Amazon EC2 and Microsoft Azure
Acronis Cyber Protect Cloud: How to prepare non-built-in administrator user to be used for application protection on Hyper-V VM
Acronis Cyber Protect Cloud: how to disable or delete a tenant or a user
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to check if Acronis Bootable Media is loaded in UEFI or legacy BIOS mode
Acronis Cyber Protect Cloud and Acronis Cyber Backup Service: Changing Hostname in Archive Name
Acronis Cyber Protect Cloud: how to update to the latest build
Acronis Cyber Cloud for Plesk: how to recover a backed up server to a new one
Acronis Cyber Protect Cloud: how to brand support options
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Impossible to recover files to the original VM in case of agentless backup
Acronis Cyber Protect Cloud: Web Restore Tool
Acronis Cyber Cloud: APS Package update pre-check tools
Acronis Cyber Protect Cloud: how to disable Backup Agent monitor on Mac machine
Acronis Cyber Protect Cloud: how to disable local backup offering item
Acronis Cyber Protect Cloud: how to change agent credentials with a pre-backup command
Acronis Cyber Cloud: how to enable read-only administrator role
Acronis Cyber Protect Cloud: how to upgrade to the new cloud-to-cloud Office 365 backup in version 7.8
Acronis Cyber Cloud for WHMCS: How to enable logs
Acronis Cyber Protect Cloud: how to check which account the Agent is registered to

Technical Questions & Known Solutions

Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager
Acronis Cyber Protect Cloud: Recovery to a new VM fails with "Property 'TargetLocation' cannot be found."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with ''Not enough space to create a volume snapshot on the volume where the snapshot storage is located"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: operation fails with "data is corrupted: CRC mismatch or internal data structures mismatch"
Acronis Cyber Backup: Manual registration fails with "Registration failed because the 'Managed Machine Service' could not be reached on localhost" or "The registration failed because due to a problem on the Management Server" on Linux
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Protect Cloud: machine is offline in Cyber Protection console
Acronis Backup for Plesk/cPanel: Update of Linux machine to build 22750 fails with "Mount points of kernel module 'snumbd26' are detected"
"Backup did not start" alert
Acronis Cyber Protect Cloud: disk backup fails with "Internal error: different hash after rebackup"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of ESXi virtual machines fails with "You do not have access rights to this file"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Cyber Protect Cloud: Disk health status widget shows 'There are no items to show in this view' message
Acronis Cyber Cloud: Agent registration fails with "Client with same ID is already registered" and "Agent is already registered. Please, deregister Agent in Cyber Protection console"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "0x530128 SOAP 1.1 fault: SOAP-ENV:Client" error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: manual registration of backup agent fails with “Failed to encrypt data. The system cannot find the file specified”.
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Windows error: (0x80070299) The requested operation could not be completed due to a file system limitation" or "Cannot write data to file <path> due to a file system limitation"
Acronis Cyber Protect Cloud: Agent disappears from its current tenant if manual re-registration fails
Acronis Cyber Protect Cloud: Protection plan with enabled Physical Data Shipping option cannot be edited
Acronis Cyber Protect Cloud: "Address is in the forbidden list" error
Acronis Cyber Protect Cloud: Backup fails on a system with SoftRaid
"Backup status is unknown" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The activity has failed due to a restart of the service" or "The activity has failed due to an unexpected machine reboot or the backup process was terminated." error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Recovery to a new virtual machine fails with "Invalid configuration for device '0'"
Acronis Cyber Protect Cloud: CBT does not work properly for Hyper-V VM if multiple plans are applied to the machine
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The device is not ready"
Acronis Cyber Protect Cloud: 'The backup did not start as scheduled' alert after update of Linux agent
Acronis Cyber Protect Cloud: local storage usage calculated twice
Acronis Cyber Protect Cloud: Backup fails with warning "Not enough memory"
Acronis Cyber Protect Cloud: Recovery with reboot fails with "couldn't get upstream token" on a machine with local DNS
Acronis Cyber Protect Cloud: how to change port 9999
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"
Acronis Cyber Protect Cloud: Acronis Agent generates multiple MsiInstaller ID 1035 events in Application log every hour
Acronis Cyber Protect Cloud: Office 365 cloud-to-cloud backup is in 'backing up' status for many hours
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
Acronis Cyber Cloud: Upgrade of WHMCS plugin requires older version
"Backup/Activity is not responding" alert
(FIXED) Acronis Cyber Protect Cloud: Attempt to edit protection plan fails with "Failed to load the protection plan for editing. The protection plan cannot be loaded now. Try again later"
Acronis software: *.OST-file is not backed up
Acronis Cyber Protect Cloud: Files/folders backup plan shows "Individual files selected" instead of file paths when applied to multiple machines
Acronis Cyber Protect Cloud: 'The backup did not start as scheduled' alert after time zone change on Virtual Appliance
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Hyper-V virtual machine backup produces warning "Changed Block Tracking (CBT) is not used because there are disk files that do not belong to any disk snapshot."
Acronis Cyber Protect Cloud: Browsing recovery points in Web Restore console fails with "The server is not available at the moment. Please try again later"
Acronis Cyber Cloud for Plesk: how to recover a backed up server to a new one
Acronis Cyber Protect Cloud: 'Full Disk Access' permission lost after agent update to or from build 15300
Acronis Cyber Protect Cloud, Acronis Cyber Backup: recovery of mailboxes fails with "Insufficient rights for PowerShell command execution 'Get-User'"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "The specified file does not exist"
Acronis Cyber Backup: Disk/Volume level backup fails on Linux machine with more than one kernel

Troubleshooting

Acronis Cyber Protect Cloud and Acronis Cyber Backup 12/12.5: Connection Verification Tool
Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Cloud: access ports and hostnames
Acronis Cyber Protect Cloud: Enabling Automatic Dump Creation for Acronis Processes
Acronis Cyber Protect Cloud: troubleshooting Agent registration issues
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Software: Troubleshooting application lockups
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"
Acronis Cyber Protect Cloud: backup fails with TLS/SSL-related errors
Acronis Cyber Protect Cloud: how to enable debug logs
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Incorrect function"
Acronis Cyber Protect Cloud: Troubleshooting Application Malfunction or Files Corruption after Recovery
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Protect Cloud: Troubleshooting HDD Detection Issues
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The activity has failed because the machine has been shut down unexpectedly"
Acronis Cyber Protect Cloud: troubleshooting recovery failures
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup scheduled on the system shutdown fails with "Backup scheduled on the system shutdown has failed"
Acronis Cyber Protect Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup or another activity fails with "The archive is invalid or its type is unsupported"
Acronis Cyber Protect Cloud plugin for ConnectWise Automate: how to collect debug logs for LabTech plugin
Acronis Cyber Protect Cloud: SharePoint backup finishes with warning "Failed to process change event Item/Add"
Acronis Cyber Protect Cloud: Troubleshooting stuck "Updating Cyber Protect definitions" activities
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of Hyper-V machines fails with "Disk is not found"
Acronis Cyber Protect Cloud: Troubleshooting Acronis Storage Registration Issues
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Operating system error: The shadow copy provider had an error"
Acronis Cyber Protect Cloud: Web Restore access failure