Articles related to Acronis Files Connect (formerly ExtremeZ-IP)

User guide

FAQs & Hot Topics

Acronis Mobility: Support & Maintenance Guide
Acronis Files Connect: Evaluation FAQ
Acronis Files Connect: Search and Indexing FAQ
Acronis Files Connect: Upgrade FAQ
Acronis Mobility Products: Maintenance FAQ

Security Updates

For information on security updates, visit https://security-advisory.acronis.com

Licensing, Requirements, Features & More

Does Acronis Files Connect support passwords longer than 8 characters? Does Acronis Files Connect support encrypted passwords?
Does Acronis Files Connect work with Windows Shadow Copy?
.DS_Store files and Acronis Files Connect
Does Acronis Files Connect support folder quotas such as those in Windows 2003 R2?
Available languages of Acronis products
Can Acronis Files Connect replace PC MacLan which has been discontinued by Computer Associates (CA) and Miramar?
Is Acronis Files Connect compatible with 64-bit versions of Windows?
Using Acronis Files Connect with Kodak Prinergy Workflow Systems
Acronis Files Connect: AFP Reconnect/Timeout definitions and behavior
When I purchase Acronis Files Connect, do I need to uninstall the previous version or a trial version before installing the new version?
Can I change the IP address of my Server while the Acronis Files Connect Service is running?
Can Acronis Files Connect simultaneously share the same volumes as Services for Macintosh?
Can Acronis Files Connect replace Cyan Software's MacServerIP which has not been upgraded to support Mac OS X 10.5 Leopard and Windows 2008 Server?
Acronis Files Connect and Access Based Enumeration
Incompatibilities between Acronis Files Connect filename policy and some Macintosh applications
SPN registration in a Microsoft Windows Server Failover Cluster for Acronis Files Connect
How many server nodes can be added to an Acronis Files Connect cluster?
Acronis Files Connect support for macOS 10.12 ‘Sierra’
Acronis File Access products: importance of updating / upgrading your software
I have multiple network cards (NICs) in my machine. How does Acronis Files Connect work with multiple IP interfaces?
Acronis Files Connect: what is the difference between active/passive and active/active clustering?
Acronis Files Connect: LDAP & LDAPS integration
Acronis Files Connect and service connections points
POODLE vulnerability status for Acronis Cyber Files, MassTransit and Acronis Files Connect
Running the Acronis Files Connect or MassTransit Windows services as a Domain User
How does Acronis Files Connect map the Windows security model to Macintosh-style folder permissions?
Does Acronis Files Connect limit a volume to 65,000 files or folders?
Mobility products and localized support availability
Acronis Files Connect: security permissions on the document change when performing a "Save"
Is it possible to change my password from the Macintosh when using Acronis Files Connect on my server? Are there any issues I should be concerned about?
Latest version of Acronis Files Connect
Acronis Files Connect and Acronis Cyber Files: mobile client requirements
How does Acronis Files Connect use TCP/IP and Appletalk?
Acronis Files Connect security overview: ACLs and Unix permissions
Acronis Files Connect: Windows Server 2012 and newer deduplication compatibility
Acronis Files Connect: account authentication with multiple domains
Acronis Mobility products are available for purchase at the Acronis website
What are the system requirements for Acronis Files Connect?
Acronis Files Connect: File Server indexed search information and configuration
I would like to configure Acronis Files Connect to listen on a port other than the default. Is this possible?
Acronis Files Connect: Network Spotlight Installation and Configuration Best Practices
Is Acronis Files Connect compatible with VMWare ESX server?
Acronis Files Connect File Server recommended in Microsoft Office 2004 for Mac Resource Kit version 2
Acronis Files Connect: NTFS circular reference
Configuring Acronis Files Connect print queues on a cluster
Acronis Files Connect: Support for IPv6 on Microsoft Clusters
Support for NTFS mount points / junctions in Acronis Files Connect
How does Acronis Files Connect allow clients to reconnect? What effect does Kerberos authentication have on reconnect behavior?
Acronis Files Connect: volume permissions considerations
Acronis Files Connect: Kerberos logins case-sensitive starting with OS X Lion (10.7)

How-tos

Acronis Mobility: finding product serial number
Accessing DFS files using Acronis Files Connect
Acronis Files Connect: Connecting from a Mac
Acronis Mobility: Checking Product Version
Configuring Active Directory to work with the Acronis Files Connect password expiration notification feature
How to purchase Acronis products
Configuring Windows Firewall to work with Acronis Files Connect
Acronis Files Connect: downgrading Acronis Files Connect to Access Connect 10.0.4
Using ArchiveConnect with Acronis Files Connect Network Reshare
Acronis Files Connect: configuring antivirus on the server with Acronis Files Connect
Upgrading and installing Acronis Files Connect in clustered environment
Acronis Files Connect: migration to a new server
Configuring a Windows client to print to an Acronis Files Connect Print Server queue
Acronis Files Connect: how do I provide feedback or report bugs to Apple?
Acronis Files Connect: enabling guest access in Windows
Acronis Files Connect: best practices on Print Queues configuring
Using FTP to send to Acronis Mobility Support
Uninstalling Acronis Files Connect from a Cluster
Acronis Files Connect: how to perform a packet trace
How do I remotely administrate another Acronis Files Connect server on my network?
Acronis Files Connect: Creating Active Directory Integrated Home Directories
Deleting Acronis Files Connect volume streams
Acronis Files Connect: enabling password expiration warnings
Upgrading an older iPhoto library to iPhoto ‘09 does not work on SMB, SFM, or Acronis Files Connect AFP mounted volumes
How do I configure Acronis Files Connect so Mac OS X 10.2.8 and 10.3.x clients can manage permissions on an AFP share?
How to create a drop box in Acronis Files Connect
How to configure Acronis Files Connect to use a specific IP address on servers with multiple IP addresses
Adding and Removing Acronis Files Connect services on a cluster
How to configure email alerts using Acronis Files Connect performance counters
Using Acronis Files Connect with Centrify DirectControl
Acronis Files Connect: Configuring Network Reshare Support
Acronis Files Connect Bonjour Printer Discovery - setup and usage
Acronis Files Connect: using Bonjour across subnets

Technical Questions & Known Solutions - Other Issues

Acronis Files Connect: a Finder bug causes slow enumerations and sporadic file locks
Acronis Files Connect: cannot connect to Files Connect with .local domains
Acronis Files Connect: Performance issues when Mac OS X client is unable to read .DS_Store file
I have been using the "mount volume" command to mount AppleTalk-based AFP server volumes. This command doesn't seem to work with Acronis Files Connect servers. What's wrong?
Acronis Files Connect: when "My Documents" or "Shared Documents" type folders are shared as volumes, why do they sometimes fail to initialize?
Acronis Files Connect indexed searches on 'Name' with parameters "ends with," "begins with," and "is" do not return any results
Diagnosing Acronis Files Connect service stops/crashes
What does it mean if Acronis Files Connect.exe is listed as the faulting process in a kernel dump (BSOD)?
Acronis Files Connect: Event Viewer message reporting "Long delays processing Mac client commands have been detected."
Acronis Files Connect: why am I only able to see 255 volumes in the chooser, and why do all 255 volumes disappear when I add the 256th volume?
Acronis Files Connect: volumes "failed to initialize"
Acronis Files Connect: An OS X 10.11 El Capitan bug causes login hangs for users with AFP-hosted network home directories
What does the following error mean: Acronis Files Connect Service failed to start. Error 1053?
Now that I've migrated from SFM to Acronis Files Connect, my Mac clients fail to auto-mount volumes. What's wrong?
Acronis Files Connect: Error "The Acronis Files Connect File Server For Macintosh Service Failed To Start. Acronis Files Connect File Server For Macintosh Is Not A Valid Win32 Application"
Why do some of my folders within an Acronis Files Connect volume and/or the volumes themselves appear locked from OS X 10.4.6 (and higher) clients?
Acronis Files Connect: When I save a file using SMB protocol, what information is saved in the "dot-underscore" (._) files?
Acronis Files Connect: 'Change journal has wrapped, re-indexing Files Connect volumes' error
Acronis Files Connect: why are my Intel Macs getting a Connection Failed 2 error?
Acronis Files Connect: Canto Cumulus returns wrong graphic
POODLE vulnerability status for Acronis Cyber Files, MassTransit and Acronis Files Connect
Acronis Files Connect: when I tried to copy some files from one location to another on the server using the Macintosh Finder, I got an error message that said "FILENA~1.TXT" already existed. What's wrong?
Acronis Files Connect: enumeration issues on a StorNext volume
Acronis Files Connect: memory settings for this server are not optimized correctly
Acronis Files Connect has detected an incompatible version of the Bonjour Service
What causes Acronis Files Connect to re-index a volume?
Acronis Files Connect: poor performance and other network-related problems after you install Windows Server 2003 SP2 or the Scalable Networking Pack on a Windows Server 2003-based computer
I am using Mac OS 8.1 and when I view files on my Acronis Files Connect server, the file sizes are incorrect. What's wrong?
Acronis Files Connect: solutions for Mac OS X 10.5.6 search bug
Slow performance using Acronis Files Connect with 3Com 4200 series switches
Acronis Mobility products cannot be registered
Typing slowly in the search prompt causes Acronis Files Connect file searches from Mac OS X 10.4 Tiger clients to hang
Acronis Files Connect: Service does not automatically start at server boot, but can be manually started later
Acronis Files Connect: Mac OS X 10.5 (Leopard) AFP issues
Files copied to Acronis Files Connect volumes from Windows users are not seen by Macintosh clients
Will the Daylight Saving Time schedule cause any issues with MassTransit or Acronis Files Connect?
Acronis Files Connect: messages cannot be sent to Mac OS X 10.9 machines
Acronis Files Connect: Adobe InCopy does not properly handle file locks on network storage
Acronis Files Connect: cannot rename or duplicate files longer than 31 characters
I have shared volumes with Acronis Files Connect, but when I connect from the Macintosh, I do not see the volumes listed, or they are grayed out.
Acronis Files Connect: "Another copy of Files Connect with the same serial number has been found on the network" Error
Acronis Files Connect: Ghosted Volumes cause problems with some Applications (Quark/Adobe)
Acronis Files Connect displays message "Your license does not support 'Network Reshare' volumes that share network locations"
Acronis Files Connect: error "The configured Master Server is not resolvable by the Acronis Files Connect server. This may be due to the specified Master Server name not being present in DNS."
Acronis Files Connect: Mac clients unable to see or write to directories
Acronis Files Connect: files that can be seen from OS X 10.4 Macs are missing when viewed from 10.5 or 10.6 Macs
Acronis Files Connect: Photoshop error when saving to an AFP server
Acronis Files Connect: problem using PPD download
When I log on to an Acronis Files Connect server, I can't add my password to the keychain because the option is disabled. Why?
Acronis Files Connect: error "Unable to determine site index for ip address x.x.x.x. This user will not be able to access DFS shares on volume X"

Troubleshooting

Acronis Files Connect: How do I turn on or turn off debug logging?
Acronis Files Connect: collecting mini dump file from Windows 2003 Server
Acronis Files Connect debug log settings