FAQs & Hot Topics

List of support options for Acronis products

Security Updates

For information on security updates, visit https://security-advisory.acronis.com

Licensing, Requirements, Features & More

How to download Acronis bootable media ISO
Firewall settings for Acronis products
How to find the serial number of your Acronis product
Acronis Bootable Media: Use Only 32-Bit Drivers for WinPE-Based Devices Recognition
Ext4 Support in Acronis Products
Acronis Cyber Backup and Acronis Snap Deploy Comparison
Wake-On-LAN Technology Used in Acronis Backup Advanced
AHCI Interface Support in Acronis Products
Available languages of Acronis products
Acronis Software: Advanced Format Drives Support
Acronis Snap Deploy: Processes and Services
Acronis Snap Deploy: Limitations on Deploying a System Prepared with Sysprep
Solid state drive support in Acronis products
Acronis Snap Deploy: Dynamic Disks or Disks with GUID Partition Tables (GPT) Support
Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine
USB 3.0 support in Acronis products
Windows 8 support in Acronis products

How-tos

How to download Acronis bootable media ISO
How to find the serial number of your Acronis product
How to download Acronis product in another language

Technical Questions & Known Solutions - Installation, Update

Acronis Products: After uninstalling Acronis product the entry in software list remains.

Technical Questions & Known Solutions - Restore

Acronis Software: Troubleshooting Universal Restore and Bootability Issues

Technical Questions & Known Solutions - Bootable Media

Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Bootable Media(Linux-based): Troubleshooting NIC Detection

Technical Questions & Known Solutions - Other Issues

Acronis Software: Troubleshooting application lockups
Acronis Snap Deploy 5: Upgrading from Acronis Snap Deploy 4 Does Not Upgrade Acronis License Server
Acronis Snap Deploy: Security Identifier (SID) Is Not Changed for Windows Small Business Server 2011
Acronis Bootable Media Cannot Detect Disks on Fujitsu-Siemens Esprimo V6555
Acronis Software: Troubleshooting Application Crashes
Acronis Snap Deploy: Booting Virtual Machine in Hyper-V 3 from PXE Is Very Slow
Acronis Snap Deploy 4: Reboot Is Required to Make OS Deploy Server Compatible with Acronis Backup & Recovery PXE Server
Acronis Software: Troubleshooting PXE Booting Issues
Acronis Snap Deploy: Troubleshooting HDD, RAID detection Issue in Windows
Acronis Snap Deploy: Deployment Fails If Jumbo Frame Property Is Enabled on Machine with OS Deploy Server
Acronis Snap Deploy: Troubleshooting Slow Deployment
Acronis Snap Deploy: Incorrect Drive Letters Assignment in Offline Master Image
Acronis Snap Deploy: Troubleshooting Slow Master Image Creation
Acronis Snap Deploy: Incorrect Error "Deployment Has Failed" after Deployment from External Network Via VPN Connect Using Multicast Option

Troubleshooting

Acronis Snap Deploy: Troubleshooting Installation Issues
Acronis Software: Allowing Acronis Products Through Firewalls