Current version of this product is Acronis Cyber Infrastructure 4.0

User guide
Administrator's guide
Installation guide
Acronis Storage 2.X Release Notes

FAQs & Hot Topics

Acronis Cyber Infrastructure: Chunk Server node is in 'Failed' state
Acronis Cyber Infrastructure: Upgrade path
Acronis Storage is now Acronis Cyber Infrastructure

Security Updates

For information on security updates, visit https://security-advisory.acronis.com

Licensing, Requirements, Features & More

Third-party software used in Acronis Storage
Acronis Cyber Cloud services availability by datacenter
Acronis Storage and Acronis Storage Gateway 1.x: Acronis Storage 2.x/Acronis Cyber Infrastructure 3.x migration compatibility
Acronis Cyber Infrastructure: Upgrade path
Acronis Cyber Infrastructure and Acronis Storage: understanding node role icons
Acronis Software-Defined Infrastructure 2.5: prerequisites for upgrade from Acronis Storage

How-tos

Acronis Storage Gateway 1.7: exporting logs with log converter
Acronis Storage and Acronis Storage Gateway 1.5: how to clear FES address from Agent's cache
Acronis Cyber Infrastructure: how to open Acronis Backup Gateway log
Acronis Software-Defined Infrastructure 2.4: how to update to the latest version
Acronis Storage 1.5: Adding Disk Space
How to purchase Acronis products
Acronis Cyber Infrastructure and Acronis Storage: how to change lost passwords
Acronis Cyber Infrastructure and Acronis Storage: how to re-register Service Provider hosted storage or update storage certificate
Acronis Storage: Configuring LDAP/AD Before Upgrading to Acronis Software-Defined Infrastructure 2.5

Technical Questions & Known Solutions - Installation, Update

Acronis Cyber Infrastructure: update of storage certificate fails with "Can't read a response: gzip: invalid header"
Acronis Storage: upgrade to Acronis Software-Defined Infrastructure 2.5 fails at network configuration check

Technical Questions & Known Solutions - Agent Registration

Acronis Cyber Protect Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"

Technical Questions & Known Solutions - Backup

Acronis Cyber Protect Cloud: backup fails with "A backup agent error: 'archive is corrupted'" during upgrade of Acronis Storage to Acronis SDI

Technical Questions & Known Solutions - Other Issues

Acronis Storage: 'The Storage is not register with the user' error
Acronis Cyber Infrastructure: "Free storage space check result: -5 (No space/quota exceeded while local file io)" error
Acronis Cyber Protect Cloud: Troubleshooting Acronis Storage Registration Issues
Acronis Storage 1.5 / Acronis Storage Gateway 1.7: Backup Fails with "sslv3 alert certificate expired"
Acronis Storage 1.5: Management Console Is Not Available
Acronis Storage Gateway 1.x: Troubleshooting Backup Issues
Acronis Storage 1.5: Metadata Service Does Not Start Correctly on MDS Nodes
Acronis Cyber Infrastructure: Chunk Server node is in 'Failed' state
Acronis Cyber Infrastructure: "Cluster does not have CSes yet" error

Troubleshooting

Acronis Storage Gateway 1.7: exporting logs with log converter
Acronis Storage 1.5: Collecting System Report
Acronis Cyber Infrastructure: how to open Acronis Backup Gateway log