Current version of this product is Acronis Software-Defined Infrastructure 2.5

User guide
Administrator's guide
Installation guide
Acronis Storage 2.X Release Notes

FAQs & Hot Topics

Acronis Software-Defined Infrastructure 2.5: prerequisites for upgrade from Acronis Storage 2.4
Acronis Storage is now Acronis Software-Defined Infrastructure

Licensing, Requirements, Features & More

Third-party software used in Acronis Storage
Acronis Cyber Cloud services availability by data center
Acronis Storage: understanding node role icons
Acronis Storage and Acronis Storage Gateway 1.x: Acronis Storage 2.x migration compatibility
Acronis Software-Defined Infrastructure: Supported Configurations
Acronis Storage: supported storages

How-tos

Acronis Storage and Acronis Storage Gateway: how to clear FES address from Agent's cache
Acronis Software-Defined Infrastructure: how to update Acronis Storage to the latest version
Acronis Software-Defined Infrastructure: using SSH keys to access and manage Acronis Storage
Acronis Storage Gateway: exporting logs with log converter
Acronis Storage: how to change lost passwords
Acronis Software-Defined Infrastructure: how to open Acronis Backup Gateway log
Acronis Storage: Adding Disk Space
How to purchase Acronis products
Acronis Storage: Removing Acronis Storage from Acronis Backup Cloud
Acronis Storage/Acronis Storage Gateway: how to re-register Service Provider hosted storage

Technical Questions & Known Solutions

Acronis Software-Defined Infrastructure: "Cluster does not have CSes yet" error
Acronis Backup Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Acronis Software-Defined Infrastructure: update of storage certificate fails with "Can't read a response: gzip: invalid header"
Acronis Storage: Management Console Is Not Available
Acronis Software-Defined Infrastructure: Chunk Server node is in 'Failed' state
Acronis Software-Defined Infrastructure: registration of Storage SPLA fails with "Internal Server Error"
Acronis Storage / Acronis Storage Gateway: Backup Fails with "sslv3 alert certificate expired"
Acronis Storage: Metadata Service Does Not Start Correctly on MDS Nodes
Acronis Storage: 'The Storage is not register with the user' error
Acronis Software-Defined Infrastructure: "Free storage space check result: -5 (No space/quota exceeded while local file io)" error
Acronis Backup 12.5: creating a vault in Acronis Storage fails with "Permission denied"

Troubleshooting

Acronis Storage Gateway: exporting logs with log converter
Acronis Backup Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Acronis Backup Cloud: Troubleshooting Acronis Storage Registration Issues
Acronis Software-Defined Infrastructure: how to open Acronis Backup Gateway log
Acronis Storage: Collecting System Report
Acronis Storage Gateway: Troubleshooting Backup Issues
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