Current version of this product is Acronis Cyber Infrastructure 4.0

User guide
Administrator's guide
Installation guide
Acronis Storage 2.X Release Notes

FAQs & Hot Topics

Acronis Cyber Infrastructure: Chunk Server node is in 'Failed' state
Acronis Cyber Infrastructure: Upgrade path
Acronis Storage is now Acronis Cyber Infrastructure

Licensing, Requirements, Features & More

Acronis Cyber Cloud services availability by datacenter
Acronis Cyber Infrastructure: Upgrade path
Third-party software used in Acronis Storage
Acronis Cyber Infrastructure and Acronis Storage: understanding node role icons
Acronis Storage and Acronis Storage Gateway 1.x: Acronis Storage 2.x/Acronis Cyber Infrastructure 3.x migration compatibility
Acronis Software-Defined Infrastructure 2.5: prerequisites for upgrade from Acronis Storage

How-tos

Acronis Cyber Infrastructure and Acronis Storage: how to change lost passwords
Acronis Backup Gateway 2.x: registering Acronis Backup Gateway with existing ID
Acronis Cyber Infrastructure and Acronis Storage: how to re-register Service Provider hosted storage or update storage certificate
Acronis Cyber Infrastructure: how to open Acronis Backup Gateway log
How to purchase Acronis products
Acronis Storage 1.5: Adding Disk Space
Acronis Storage Gateway 1.7: exporting logs with log converter
Acronis Storage and Acronis Storage Gateway 1.5: how to clear FES address from Agent's cache
Acronis Storage: Configuring LDAP/AD Before Upgrading to Acronis Software-Defined Infrastructure 2.5
Acronis Software-Defined Infrastructure 2.4: how to update to the latest version

Technical Questions & Known Solutions - Installation, Update

Acronis Storage: upgrade to Acronis Software-Defined Infrastructure 2.5 fails at network configuration check
Acronis Cyber Infrastructure: update of storage certificate fails with "Can't read a response: gzip: invalid header"

Technical Questions & Known Solutions - Agent Registration

Acronis Cyber Protect Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"

Technical Questions & Known Solutions - Backup

Acronis Cyber Protect Cloud: backup fails with "A backup agent error: 'archive is corrupted'" during upgrade of Acronis Storage to Acronis SDI

Technical Questions & Known Solutions - Other Issues

Acronis Cyber Infrastructure: Chunk Server node is in 'Failed' state
Acronis Storage 1.5: Metadata Service Does Not Start Correctly on MDS Nodes
Acronis Cyber Protect Cloud: Troubleshooting Acronis Storage Registration Issues
Acronis Storage Gateway 1.x: Troubleshooting Backup Issues
Acronis Cyber Infrastructure: "Cluster does not have CSes yet" error
Acronis Storage: 'The Storage is not register with the user' error
Acronis Storage 1.5: Management Console Is Not Available
Acronis Cyber Infrastructure: "Free storage space check result: -5 (No space/quota exceeded while local file io)" error
Acronis Storage 1.5 / Acronis Storage Gateway 1.7: Backup Fails with "sslv3 alert certificate expired"

Troubleshooting

Acronis Cyber Infrastructure: how to open Acronis Backup Gateway log
Acronis Storage 1.5: Collecting System Report
Acronis Storage Gateway 1.7: exporting logs with log converter