Current version of this product is Acronis Cyber Infrastructure 3.0

User guide
Administrator's guide
Installation guide
Acronis Storage 2.X Release Notes

FAQs & Hot Topics

Acronis Storage is now Acronis Cyber Infrastructure

Licensing, Requirements, Features & More

Third-party software used in Acronis Storage
Acronis Cyber Cloud services availability by datacenter
Acronis Storage: understanding node role icons
Acronis Storage and Acronis Storage Gateway 1.x: Acronis Storage 2.x migration compatibility
Acronis Cyber Infrastructure: Supported Configurations

How-tos

Acronis Storage/Acronis Storage Gateway: how to re-register Service Provider hosted storage
Acronis Software-Defined Infrastructure 2.4: how to update to the latest version
Acronis Storage and Acronis Storage Gateway: how to clear FES address from Agent's cache
How to purchase Acronis products
Acronis Storage: Removing Acronis Storage from Acronis Backup Cloud
Acronis Cyber Infrastructure: how to open Acronis Backup Gateway log
Acronis Storage: Adding Disk Space
Acronis Cyber Infrastructure: using SSH keys to access and manage Acronis Storage
Acronis Storage: Configuring LDAP/AD Before Upgrading to Acronis Software-Defined Infrastructure 2.5
Acronis Storage Gateway: exporting logs with log converter
Acronis Storage: how to change lost passwords

Technical Questions & Known Solutions

Acronis Cyber Infrastructure: Chunk Server node is in 'Failed' state
Acronis Storage / Acronis Storage Gateway: Backup Fails with "sslv3 alert certificate expired"
Acronis Cyber Infrastructure: "Cluster does not have CSes yet" error
Acronis Backup Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Acronis Storage: upgrade to Acronis Software-Defined Infrastructure 2.5 fails at network configuration check
Acronis Storage: Management Console Is Not Available
Acronis Cyber Infrastructure: "Free storage space check result: -5 (No space/quota exceeded while local file io)" error
Acronis Cyber Infrastructure: update of storage certificate fails with "Can't read a response: gzip: invalid header"
Acronis Cyber Infrastructure: registration of Storage SPLA fails with "Internal Server Error"
Acronis Storage: Metadata Service Does Not Start Correctly on MDS Nodes
Acronis Storage: 'The Storage is not register with the user' error

Troubleshooting

Acronis Backup Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Acronis Cyber Infrastructure: how to open Acronis Backup Gateway log
Acronis Storage: Collecting System Report
Acronis Storage Gateway: Troubleshooting Backup Issues
Acronis Backup Cloud: Troubleshooting Acronis Storage Registration Issues
Acronis Storage Gateway: exporting logs with log converter
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