FAQs & Hot Topics

Acronis True Image 2015: Licensing and Upgrade FAQ
Acronis True Image 2015: FAQ
Acronis True Image: Using Cloud Storage
Acronis True Image 2015: "You've exceeded the maximum number of activations for this serial number"
Acronis True Image 2015 for Mac: FAQ

Licensing, Requirements, Features & More

Acronis True Image: backups deleted from Acronis Cloud storage cannot be restored
Acronis True Image: unsupported CPU and operating systems
macOS Mojave(10.14) support in Acronis True Image
Acronis products: using USB sticks with more than 32GB capacity
Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"
Compatibility of Acronis True Image 2015 and BitLocker
Acronis True Image on Mac: archive format
Windows 10 support in Acronis products
Acronis True Image: Smart Exclusions in Backup to Cloud
Acronis True Image on Mac: supported Parallels Desktop versions
Acronis True Image: Cleanup Utility
Acronis True Image 2015: Discontinued Features
Acronis True Image 2015: Local and Mixed Synchronization Is Not Supported
Acronis True Image 2015: Try and Decide Is Not Supported
Acronis True Image 2015: Boot Sequence Is Not Supported
Acronis True Image 2015: Extended Capacity Is Not Supported
Multi-Product Bootable Media in Acronis Home Products
Acronis True Image 2015: System Requirements and Supported Storage Media
Acronis True Image 2015: Supported File Systems
Acronis True Image 2015: Licensing
Acronis True Image 2015: Supported Operating Systems
Acronis True Image 2015: E-Mail Backup Is Not Supported
Acronis backup software does not support FTPS
Acronis True Image on Mac: Boot Camp support
Acronis True Image on Mac: Fusion Drive support
Acronis True Image on Mac: FileVault 2 support
Acronis True Image 2015 for Mac: Supported File Systems
Acronis True Image 2015 for Mac: Supported Operating Systems
Hybrid drives are not supported in Acronis bootable environment
Acronis True Image 2015/2014: Processes and Services
Acronis Backup Software: 32-Bit UEFI Devices Support Limitation
Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine
Windows 8 support in Acronis products
Available languages of Acronis products
Acronis Software: Advanced Format Drives Support
USB 3.0 support in Acronis products
Windows Home Server support in Acronis products
Acronis True Image: Media Supported by Backup to Cloud
Acronis True Image: Dynamic Disks and Disks with GUID Partition Tables (GPT) Support
Ext4 Support in Acronis Products
EFI-based operating systems support in Acronis products
Acronis Smart Error Reporting
Acronis Backup to Cloud access ports and hostnames
Solid state drive support in Acronis products
How to find the serial number of your Acronis product
Firewall settings for Acronis products
Backup archive compatibility across different product versions
Acronis True Image: Supported File Systems
Acronis Bootable Media
Acronis Bootable Media displays wrong drive letters

How-tos

How to download Acronis bootable media ISO
Acronis True Image: recovering Windows from a boot failure
How to temporarily turn off Windows Defender Antivirus on Windows 10
Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media
How to clone a laptop hard drive
Acronis True Image: repair, update and clean installations on Windows
Acronis True Image 2015: Restoring to Dissimilar Hardware with Acronis Universal Boot
Acronis True Image: adding a previously created backup to the backups list
Acronis True Image: how to delete backups in Acronis Cloud and free up Cloud storage space
Acronis Software: Making Acronis Products Compatible with Antivirus Software
Acronis True Image Home: Backing Up to NAS
Acronis True Image 2015: Setting Up Backup Compression
Acronis True Image on Mac: Restoring
Acronis True Image 2015: Creating Acronis Bootable Media with a Backup File
Backing Up a NAS Unit
Acronis True Image 2015: How to Change Acronis Startup Recovery Manager Delay Time
Acronis True Image: Using Cloud Storage
Acronis True Image 2015: Activating a Full Version
Acronis True Image 2015: Updating to the Latest Build
Acronis True Image: Send Feedback
Acronis True Image: switching from partitions to entire disk recovery mode
Acronis True Image 2015: Cloning Disks
Acronis True Image 2015 for Mac: Creating Bootable Media
Changing Keyboard Language in Acronis Bootable Media
Acronis True Image 2015: Installation
Acronis True Image on Mac: Changing the Product Language
Acronis True Image 2015 for Mac: Installation
Acronis True Image 2015 for Mac: Backing Up
Acronis True Image 2015: Creating an Entire PC Backup
How to download Acronis Product in another language
Acronis True Image 2015: How to Set Custom Shortcut Key for System Report
Acronis True Image 2015 for Mac: Scheduling a Backup
Acronis True Image 2015: Recovering Files from Acronis Cloud
Acronis True Image 2015: Creating WinPE Media with Acronis Plug-In
Acronis Backup Software: How to Manually Extract Drivers from VMware Tools
Acronis True Image 2015: How to Restore Backups of Older True Image Versions
Acronis True Image 2015: Creating a Disk Backup
Acronis True Image on Mac: Connecting to TimeCapsule using Acronis bootable media
Acronis True Image 2015: Creating a File Backup
Acronis True Image 2015: Creating Acronis Bootable Media

Technical Questions & Known Solutions

Acronis True Image: Common backup errors
Acronis True Image: Required User Permissions
Acronis True Image: Installation Fails with "Could not write value to key"
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis Backup Software: "Failed to create volume snapshot"
Acronis True Image: unable to select a disk for new backup, already configured backups fail, if volsnap is missing from UpperFilters in the system registry
Acronis True Image: Backup Fails with "The specified file does not exist"
Acronis True Image Errors Out with "Failed to deploy task"
Acronis True Image: Backup Fails with "Disk is full" Or "Write error"
Acronis True Image on Windows: Backup hangs at "Calculating time remaining"
Acronis Backup Software Creates Large Incremental or Differential Backup Archives
Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"
Acronis True Image: A Backup Attempt Fails with "Failed to read data from the disk"
Acronis True Image for Mac: Backup Progress Pauses at 99%
Acronis Nonstop Backup Pauses
Acronis True Image Errors Out on an Attempt to Open Backup Location
Acronis Backup Software: Backup of Disk Containing VHD File from Which Machine Is Currently Booted Fails with 'The Specified Volume Is Nested Too Deeply to Participate in the VSS Operation'
Acronis True Image: Option "Wake up the sleeping/hibernating" is not available
Acronis True Image: Test E-Mail Notification Errors Out with "Authentication failed"
Acronis Backup Software: Slow Windows Shutdown or Restart
Acronis True Image 2015: Backup Fails with "The process cannot access the file because it is being used by another process"
Acronis True Image 2015: Need to Reset Acronis Secure Zone Password after Activating Acronis Startup Recovery Manager
Acronis True Image on Mac: Parallels Desktop Virtual Machines Do Not Boot if Recovered as Files
Acronis True Image: false alarm by email about a failed backup
Acronis True Image 2015: Backup of Restored GPT Disk Fails with "Cannot find the partition selected for the backup"
Acronis True Image: "Installation has failed. This installation package couldn't be opened"
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers
Acronis True Image 2015: Account with Password Is Required to Backup Up to Nework Share
Acronis True Image: "Failed to parse the license file"
Acronis True Image 2015 Hangs when Password to FTP Used as Backup Destination Was Changed
Acronis True Image Errors Out with "Failed to run now"
Acronis True Image: backup to Cloud fails with "Failed to get the account information from database"
Acronis True Image 2015 for Mac: "Data to back up" is not recalculated after specifying exclusions
First cloud backup is slow
Acronis True Image Errors Out with “Unable to create volume snapshot”
Acronis Software: Windows Update History Is Not Available after Restore
Acronis True Image: Selection Menu of Acronis Bootable Media with Universal Restore Does Not Support USB Mouse
Acronis True Image 2015: Impossible to Change Backup Destination after Original Destination Becomes Inaccessible
Acronis True Image: How to Create a Shortcut for a Backup Task
Acronis True Image 2015: Archives Deleted in WebRestore Still Present in Product GUI
Acronis True Image for Mac: Impossible to Partition a Disk When Running a Backup and the Product Is Open
Acronis True Image 2015: Keyboard or Mouse Is Not Detected under Bootable Media
Acronis True Image: Files and Folders Are Not Shown When Browsing Backups in Windows Explorer
Acronis True Image: backups deleted from Acronis Cloud storage cannot be restored
Acronis True Image 2015: Acronis Universal Boot Media Builder Errors out with "Cannot load required components"
Acronis True Image for Mac: Disk without Partition Table Cannot Be Selected as Restore Destination
Acronis Software: Operation Fails with "The activity state has been repaired after unexpected failure"
Acronis True Image: Windows event log is spammed with Event ID 10010 "The server {1EF75F33-893B-4E8F-9655-C3D602BA4897} did not register with DCOM within the required timeout.", referencing ti_managers_proxy.dll
Acronis True Image: Activation Fails with "Failed to connect to the Acronis activation server"
Acronis True Image 2015 Errors Out with "Failed to open backup"

Troubleshooting

Acronis True Image: Common backup errors
Acronis True Image: Cleanup Utility
Acronis True Image: recovering Windows from a boot failure
Acronis True Image: Installation Fails in Windows
Acronis Software: Troubleshooting Scheduled Backup Issues
Acronis True Image: repair, update and clean installations on Windows
Acronis Home Products: Serial Number Is Not Accepted
Acronis True Image: Recovery Fails
Acronis True Image: Backup Fails
Acronis Backup to Cloud access ports and hostnames
Acronis True Image: repairing program settings
Acronis True Image: Restored Operating System Fails to Boot
Acronis True Image: Finding and Analyzing Logs
Acronis True Image: Troubleshooting Performance Issues
Acronis Software: Unbootable System after Cloning Operation
Acronis True Image: Troubleshooting Sync
Acronis Software: Cloning Fails
Acronis True Image for Mac: Acronis System Report
Acronis True Image: Troubleshooting Network Connection Issues
Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
Acronis True Image: Validation Fails
Acronis Software: Allowing Acronis Products Through Firewalls
Acronis Bootable Media: Troubleshooting Network Browsing Issues
Acronis True Image: Installation Over a Previous Version Fails
Acronis True Image: Troubleshooting System Clean-up Issues
Acronis True Image: Troubleshooting Disk Management Issues
Acronis Software: Troubleshooting Universal Restore and Bootability Issues
Acronis Software: Troubleshooting Pre/Post Commands Issues
Acronis True Image 2015: Creating an MS Installer Log
Acronis True Image: Troubleshooting E-mail Notification Issues
Acronis Software: Troubleshooting Consolidation Failures
Acronis True Image: Troubleshooting Nonstop Backup
Acronis True Image: Troubleshooting Mount/Explore Issues in Windows
Acronis True Image 2015: Generating System Report
Acronis Bootable Media(Linux-based): Troubleshooting NIC Detection
Acronis True Image: Troubleshooting Acronis Startup Recovery Manager Issues
Acronis True Image 2014-2016: Troubleshooting WinPE-Based Bootable Media Creation Issues
Acronis True Image 2015: How to Set Custom Shortcut Key for System Report
Acronis True Image: Applications or Files Don't Work after Recovery
Acronis Linux-based Bootable Media: Troubleshooting USB HID Devices Detection Issues