FAQs & Hot Topics

Acronis True Image 2015: FAQ
Acronis True Image 2015 for Mac: FAQ
Acronis True Image 2015: Licensing and Upgrade FAQ
Acronis True Image 2015: "You've exceeded the maximum number of activations for this serial number"
Acronis True Image: Using Cloud Storage

Security Updates

For information on security updates, visit https://security-advisory.acronis.com

Licensing, Requirements, Features & More

How to download Acronis bootable media ISO
Firewall settings for Acronis products
Acronis Cyber Protect Home Office, Acronis True Image: Cleanup Utility
Backup archive compatibility across different product versions
How to find the serial number of your Acronis product
Acronis backup software does not support FTPS
Acronis True Image on Mac: supported Parallels Desktop versions
Volume Size Supported by Acronis Software
Acronis True Image 2015: Supported Operating Systems
Acronis True Image 2015/2014: Processes and Services
Multi-Product Bootable Media in Acronis Home Products
Acronis True Image: Smart Exclusions in Backup to Cloud
Acronis True Image on Mac: FileVault 2 support
Acronis True Image on Mac: Fusion Drive support
Acronis True Image: Media Supported by Backup to Cloud
Acronis True Image 2015: Local and Mixed Synchronization Is Not Supported
Acronis True Image 2015 for Mac: Supported Operating Systems
Compatibility of Acronis True Image 2015 and BitLocker
Acronis True Image on Mac: archive format
Windows Home Server support in Acronis products
Acronis Bootable Media
Acronis True Image 2015: Discontinued Features
Ext4 Support in Acronis Products
Acronis True Image: Dynamic Disks and Disks with GUID Partition Tables (GPT) Support
Acronis Smart Error Reporting
Acronis True Image 2015: E-Mail Backup Is Not Supported
Acronis True Image 2015: Try and Decide Is Not Supported
Acronis True Image 2015: Licensing
Acronis True Image 2015: System Requirements and Supported Storage Media
Acronis True Image 2015: Extended Capacity Is Not Supported
Acronis True Image 2015: Supported File Systems
Acronis True Image 2015 for Mac: Supported File Systems
Available languages of Acronis products
Acronis Software: Advanced Format Drives Support
Acronis products: using USB sticks with more than 32GB capacity
macOS Mojave(10.14) support in Acronis True Image
Acronis True Image: unsupported CPU and operating systems
Windows 10 support in Acronis products
Solid state drive support in Acronis products
Acronis True Image 2015: Boot Sequence Is Not Supported
Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine
Acronis Cyber Protect Home Office, Acronis True Image: backups deleted from Acronis Cloud storage cannot be restored
Acronis Cyber Protect Home Office, Acronis True Image: Supported File Systems
Acronis Backup to Cloud access ports and hostnames
Acronis Backup Software: 32-Bit UEFI Devices Support Limitation
EFI-based operating systems support in Acronis products
Acronis True Image on Mac: Boot Camp support
Acronis Bootable Media displays wrong drive letters
USB 3.0 support in Acronis products
Windows 8 support in Acronis products

How-tos

How to temporarily turn off Windows Defender Antivirus on Windows 10
How to download Acronis bootable media ISO
Acronis True Image 2015: Creating Acronis Bootable Media
Acronis Backup Software: How to Manually Extract Drivers from VMware Tools
Acronis True Image 2015: Setting Up Backup Compression
Acronis True Image 2015: Restoring to Dissimilar Hardware with Acronis Universal Boot
Acronis True Image 2015: Creating WinPE Media with Acronis Plug-In
How to clone a laptop hard drive
How to find the serial number of your Acronis product
Acronis True Image 2015: Cloning Disks
Acronis True Image 2015: How to Set Custom Shortcut Key for System Report
Acronis True Image 2015: Updating to the Latest Build
Acronis True Image 2015 for Mac: Creating Bootable Media
Acronis True Image 2015 for Mac: Backing Up
Acronis True Image 2015 for Mac: Installation
Acronis True Image 2015 for Mac: Scheduling a Backup
Acronis True Image on Mac: Connecting to TimeCapsule using Acronis bootable media
Acronis True Image: switching from partitions to entire disk recovery mode
Changing Keyboard Language in Acronis Bootable Media
Acronis Cyber Protect Home Office, Acronis True Image: repairing program settings
Acronis True Image 2015: Creating a Disk Backup
Acronis True Image Home: Backing Up to NAS
Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media
Acronis True Image on Mac: Restoring
Acronis True Image: how to delete backups in Acronis Cloud and free up Cloud storage space
Acronis True Image 2015: Creating Acronis Bootable Media with a Backup File
Acronis True Image 2015: How to Change Acronis Startup Recovery Manager Delay Time
Acronis True Image: Using Cloud Storage
Acronis True Image 2015: Creating a File Backup
Acronis True Image 2015: Creating an Entire PC Backup
Acronis True Image 2015: Installation
Acronis True Image 2015: How to Restore Backups of Older True Image Versions
Acronis True Image 2015: Recovering Files from Acronis Cloud
Acronis True Image 2015: Activating a Full Version
Acronis Cyber Protect Home Office, Acronis True Image: adding a previously created backup to the backups list
Backing Up a NAS Unit
Making Acronis Products Compatible with Antivirus Software
How to download Acronis product in another language
Acronis True Image: Send Feedback
Acronis True Image on Mac: Changing the Product Language

Technical Questions & Known Solutions - Installation, Update

Acronis Cyber Protect Home Office, Acronis True Image: repair, update and clean installations on Windows
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis True Image: Installation fails with "The system cannot find the file specified"
Acronis True Image: Installation Fails with "%1 is not a valid Win32 application" on Windows 10
Acronis True Image: Installation Fails in Windows
Acronis True Image: Installation Fails with "Another installation is already in progress"
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Cyber Backup: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Restricted Installation of Devices
Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"
Acronis True Image: Installation Over a Previous Version Fails

Technical Questions & Known Solutions - Licenses and Quotas

Acronis Home Products: Serial Number Is Not Accepted

Technical Questions & Known Solutions - Cloning

Acronis Software: Unbootable System after Cloning Operation
Acronis True Image: Windows system restore points disappear after backup, recovery or disk cloning

Technical Questions & Known Solutions - Backup

Acronis Software: Troubleshooting Scheduled Backup Issues
Acronis True Image: Backup Fails with "Disk is full" Or "Write error"
Acronis Software: File Backup Fails with "The System Cannot Find the Specified Path"
Acronis True Image: Backup Fails
[Fixed] Acronis True Image: unable to select a disk for new backup, already configured backups fail, if volsnap is missing from UpperFilters in the system registry
Acronis Cyber Backup Software: "Failed to create volume snapshot"
Acronis True Image: backup to Cloud fails with "Failed to get the account information from database"
Acronis True Image: Backup fails if Act! software product is misconfigured
Acronis Backup Software: Backup of Disk Containing VHD File from Which Machine Is Currently Booted Fails with 'The Specified Volume Is Nested Too Deeply to Participate in the VSS Operation'
Acronis Cyber Protect Home Office, Acronis True Image on Windows: Backup hangs at "Calculating time remaining"
Acronis True Image: Windows system restore points disappear after backup, recovery or disk cloning
First cloud backup is slow
Acronis True Image: false alarm by email about a failed backup
Acronis Backup Software Creates Large Incremental or Differential Backup Archives

Technical Questions & Known Solutions - Restore

Acronis True Image: recovering Windows from a boot failure
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers
Acronis Cyber Protect, Acronis Backup for Linux: LVM Structure Cannot Be Partially Restored during Automatic Mapping
Acronis Software: Windows Update History Is Not Available after Restore
Acronis True Image: Restored Operating System Fails to Boot
Acronis True Image: Recovery Fails
Acronis Software: Troubleshooting Universal Restore and Bootability Issues
Acronis Cyber Protect Home Office, Acronis True Image: backups deleted from Acronis Cloud storage cannot be restored
Acronis True Image: Windows system restore points disappear after backup, recovery or disk cloning
Acronis True Image: Applications don't work or files are damaged after recovery

Technical Questions & Known Solutions - Bootable Media

Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Bootable Media(Linux-based): Troubleshooting Network Browsing Issues
Acronis Bootable Media(Linux-based): Troubleshooting NIC Detection
Acronis Linux-based Bootable Media: Troubleshooting USB HID Devices Detection Issues

Technical Questions & Known Solutions - Other Issues

Acronis True Image Errors Out with "Failed to run now"
Acronis True Image: Backup Fails with "Cannot access the path"
Acronis True Image: Installation Fails with 0x00620002+0x0000FFF0+0x80070641
Acronis Software: Troubleshooting Consolidation Failures
Acronis True Image for Mac Does Not Open Automatically If You Restart Your Computer with "Reopen windows when logging back in"
Acronis True Image 2015: Backup Fails with 0x01E50023+0x000B03E9+0x0004000F+0x00040011
Acronis True Image 2015: No Restart Option During Clone Operation
Acronis Backup Software: Slow Windows Shutdown or Restart
Acronis True Image Errors Out with "Failed to deploy task"
Acronis True Image: Installation Fails with "Could not write value to key"
Acronis True Image: Entire PC backup fails with "Unknown status" if Windows Sandbox is enabled
Acronis software: operation Fails with "The activity state has been repaired after unexpected failure"
Acronis True Image: Rescue Media Creation Fails with "Unable to format media"
Acronis True Image: Troubleshooting Network Connection Issues
Acronis True Image: How to Create a Shortcut for a Backup Task
Acronis True Image: Troubleshooting Acronis Startup Recovery Manager Issues
Acronis True Image Errors out "No activation ID found in the license file"
Acronis True Image: Option "Wake up the sleeping/hibernating" is not available
Acronis True Image: A Backup Attempt Fails with "Failed to read data from the disk"
Acronis True Image: E-Mail Notification Fails with 0x0064022B+0x0000FFF0+0x80070008
Acronis True Image 2015: Backup Creation Fails with "Failed to deploy task" after Acronis Disk Director 12 Is Installed
Acronis True Image 2015: Acronis Universal Boot Media Builder Errors out with "Cannot load required components"
Acronis True Image: Test E-Mail Notification Errors Out with "Authentication failed"
Acronis True Image 2015: Deactivating SMTP Authentication Does Not Work
Acronis True Image 2015: After Suspending the Backup to Cloud Operation the "Back Up Now" Button Is Disabled
Acronis True Image for Mac: Backup Progress Pauses at 99%
Acronis True Image 2015: Port and Protocol Fields Are Not Visible on Notifications Tab in Localized Builds
Acronis True Image 2015 for Mac: Files from OneDrive Folder Are Missing after Restore
Acronis True Image for Mac: Impossible to Continue the Backup if the Mount Point Has Changed
Acronis True Image 2015: Automatic Dump Creation Does not Work
Acronis True Image: Starting a Task While Backup Script for This Task Is Not Created or Missing, the Task Will Fail With "Error While Opening Script File"
Acronis True Image 2015: Backup Fails with "The process cannot access the file because it is being used by another process"
Acronis True Image 2015: "You've exceeded the maximum number of activations for this serial number"
Acronis Cyber Protect Home Office, Acronis True Image: repairing program settings
Acronis True Image 2015 for Mac: Need to Reassign Cloud Services Folders after Restore when Smart Exclusions Are Enabled
Acronis True Image: WinPE Media Builder Does Not Erase Non-Empty Discs
Acronis True Image: Files and Folders Are Not Shown When Browsing Backups in Windows Explorer
Acronis True Image Errors Out on an Attempt to Open Backup Location
Acronis True Image: Troubleshooting Disk Management Issues
Acronis Nonstop Backup Pauses
Acronis True Image on Mac: Parallels Desktop Virtual Machines Do Not Boot if Recovered as Files
Acronis Bootable Media Does Not Detect OCZ RevoDrive 350
Acronis True Image: "Installation has failed. This installation package couldn't be opened"
Acronis True Image: Activation Fails with "Failed to connect to the Acronis activation server"
Acronis True Image Errors Out with 0x00640231+0x0090000D+0x00900014+0x00040011
Acronis True Image: "Failed to parse the license file"
Acronis True Image 2017 on Mac: "Request failed. Parallels Desktop is not installed" message in logs
Acronis True Image 2015: "Used Space" Value Shown in Web Restore Is Lower Than the Actual Used Space
Acronis True Image: E-Mail Notification Fails with "Mail server error"
Acronis True Image for Mac: Files Cannot Be Restored When A Backup Is In Progress

Troubleshooting

Acronis Cyber Protect Home Office, Acronis True Image: Cleanup Utility
Acronis True Image: Finding and Analyzing Logs
Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
Acronis True Image 2015: Generating System Report
Acronis Software: Cloning Fails
Acronis True Image 2015: How to Set Custom Shortcut Key for System Report
Acronis Scheduler Manager
Acronis True Image 2015: Creating an MS Installer Log
Acronis True Image 2014-2016: Troubleshooting WinPE-Based Bootable Media Creation Issues
Acronis True Image: Troubleshooting Nonstop Backup
Acronis Software: Allowing Acronis Products Through Firewalls