FAQs & Hot Topics

Acronis True Image 2015 for Mac: FAQ
Acronis True Image 2015: "You've exceeded the maximum number of activations for this serial number"
Acronis True Image 2015: Licensing and Upgrade FAQ
Acronis True Image: Using Cloud Storage
Acronis True Image 2015: FAQ

Licensing, Requirements, Features & More

Firewall settings for Acronis products
Backup archive compatibility across different product versions
Acronis True Image: Cleanup Utility
How to find the serial number of your Acronis product
Acronis Bootable Media
Solid state drive support in Acronis products
Acronis True Image: unsupported CPU and operating systems
Acronis True Image 2015: Discontinued Features
Acronis True Image: Supported File Systems
Available languages of Acronis products
Acronis True Image on Mac: Boot Camp support
Acronis Smart Error Reporting
Acronis True Image 2015: Supported File Systems
Acronis True Image 2015 for Mac: Supported Operating Systems
Acronis products: using USB sticks with more than 32GB capacity
Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine
Acronis True Image 2015 for Mac: Supported File Systems
Acronis True Image on Mac: archive format
Hybrid drives are not supported in Acronis bootable environment
Acronis True Image 2015: Try and Decide Is Not Supported
USB 3.0 support in Acronis products
Acronis True Image 2015: Local and Mixed Synchronization Is Not Supported
Volume Size Supported by Acronis Software
Windows 10 support in Acronis products
Acronis True Image 2015: Supported Operating Systems
Acronis True Image 2015: Extended Capacity Is Not Supported
Acronis True Image 2015: Licensing
Acronis True Image on Mac: supported Parallels Desktop versions
Acronis True Image: Smart Exclusions in Backup to Cloud
EFI-based operating systems support in Acronis products
Acronis True Image 2015: System Requirements and Supported Storage Media
macOS Mojave(10.14) support in Acronis True Image
Acronis True Image 2015: E-Mail Backup Is Not Supported
Acronis Backup Software: 32-Bit UEFI Devices Support Limitation
Ext4 Support in Acronis Products
Multi-Product Bootable Media in Acronis Home Products
Acronis True Image on Mac: FileVault 2 support
Acronis Software: Advanced Format Drives Support
Acronis True Image 2015/2014: Processes and Services
Acronis True Image: Dynamic Disks and Disks with GUID Partition Tables (GPT) Support
Acronis True Image on Mac: Fusion Drive support
Acronis True Image: backups deleted from Acronis Cloud storage cannot be restored
Acronis Backup to Cloud access ports and hostnames
Compatibility of Acronis True Image 2015 and BitLocker
Acronis True Image: Media Supported by Backup to Cloud
Acronis True Image 2015: Boot Sequence Is Not Supported
Windows 8 support in Acronis products
Acronis Bootable Media displays wrong drive letters
Windows Home Server support in Acronis products
Acronis backup software does not support FTPS

How-tos

How to download Acronis bootable media ISO
How to temporarily turn off Windows Defender Antivirus on Windows 10
How to clone a laptop hard drive
Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media
Acronis True Image 2015: Restoring to Dissimilar Hardware with Acronis Universal Boot
Making Acronis Products Compatible with Antivirus Software
Acronis True Image: repairing program settings
Acronis True Image: how to delete backups in Acronis Cloud and free up Cloud storage space
Backing Up a NAS Unit
Acronis True Image 2015: Creating WinPE Media with Acronis Plug-In
Acronis True Image 2015 for Mac: Creating Bootable Media
Acronis True Image on Mac: Changing the Product Language
Acronis True Image on Mac: Restoring
Acronis True Image: adding a previously created backup to the backups list
Acronis True Image Home: Backing Up to NAS
Acronis True Image 2015 for Mac: Backing Up
Acronis True Image 2015 for Mac: Scheduling a Backup
Acronis Backup Software: How to Manually Extract Drivers from VMware Tools
Acronis True Image 2015: Cloning Disks
Changing Keyboard Language in Acronis Bootable Media
Acronis True Image 2015: Activating a Full Version
Acronis True Image 2015 for Mac: Installation
Acronis True Image on Mac: Connecting to TimeCapsule using Acronis bootable media
Acronis True Image 2015: Updating to the Latest Build
Acronis True Image 2015: Creating Acronis Bootable Media
Acronis True Image 2015: How to Set Custom Shortcut Key for System Report
Acronis True Image 2015: How to Change Acronis Startup Recovery Manager Delay Time
Acronis True Image: Using Cloud Storage
Acronis True Image 2015: Creating a Disk Backup
Acronis True Image: Send Feedback
Acronis True Image 2015: Creating an Entire PC Backup
How to download Acronis product in another language
Acronis True Image 2015: Creating Acronis Bootable Media with a Backup File
Acronis True Image: switching from partitions to entire disk recovery mode
Acronis True Image 2015: Recovering Files from Acronis Cloud
Acronis True Image 2015: How to Restore Backups of Older True Image Versions
Acronis True Image 2015: Setting Up Backup Compression
Acronis True Image 2015: Creating a File Backup
Acronis True Image 2015: Installation

Technical Questions & Known Solutions - Installation, Update

Acronis True Image: repair, update and clean installations on Windows
Acronis True Image: Installation Fails in Windows
Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis Cyber Backup: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Restricted Installation of Devices
Acronis True Image: Installation Fails with "%1 is not a valid Win32 application" on Windows 10
Acronis True Image: Installation Over a Previous Version Fails
Acronis True Image: Installation fails with "The system cannot find the file specified"
Acronis True Image: Installation Fails with "Another installation is already in progress"
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine

Technical Questions & Known Solutions - Licenses and Quotas

Acronis Home Products: Serial Number Is Not Accepted

Technical Questions & Known Solutions - Cloning

Acronis Software: Unbootable System after Cloning Operation
Acronis True Image: Windows system restore points disappear after backup, recovery or disk cloning

Technical Questions & Known Solutions - Backup

Acronis True Image: Backup Fails with "Disk is full" Or "Write error"
Acronis Software: Troubleshooting Scheduled Backup Issues
Acronis Cyber Backup Software: "Failed to create volume snapshot"
Acronis True Image: Backup Fails
Acronis True Image on Windows: Backup hangs at "Calculating time remaining"
[Fixed] Acronis True Image: unable to select a disk for new backup, already configured backups fail, if volsnap is missing from UpperFilters in the system registry
Acronis True Image: Windows system restore points disappear after backup, recovery or disk cloning
Acronis True Image: backup to Cloud fails with "Failed to get the account information from database"
First cloud backup is slow
Acronis True Image: false alarm by email about a failed backup
Acronis True Image: Backup fails if Act! software product is misconfigured
Acronis Backup Software: Backup of Disk Containing VHD File from Which Machine Is Currently Booted Fails with 'The Specified Volume Is Nested Too Deeply to Participate in the VSS Operation'
Acronis Backup Software Creates Large Incremental or Differential Backup Archives
Acronis Software: File Backup Fails with "The System Cannot Find the Specified Path"

Technical Questions & Known Solutions - Restore

Acronis True Image: recovering Windows from a boot failure
Acronis True Image: Restored Operating System Fails to Boot
Acronis True Image: Recovery Fails
Acronis True Image: Applications don't work or files are damaged after recovery
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers
Acronis True Image: Windows system restore points disappear after backup, recovery or disk cloning
Acronis Software: Troubleshooting Universal Restore and Bootability Issues
Acronis True Image: backups deleted from Acronis Cloud storage cannot be restored
Acronis Software: Windows Update History Is Not Available after Restore
Acronis Cyber Protect, Acronis Backup for Linux: LVM Structure Cannot Be Partially Restored during Automatic Mapping

Technical Questions & Known Solutions - Bootable Media

Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Bootable Media(Linux-based): Troubleshooting NIC Detection
Acronis Bootable Media(Linux-based): Troubleshooting Network Browsing Issues
Acronis Linux-based Bootable Media: Troubleshooting USB HID Devices Detection Issues

Technical Questions & Known Solutions - Other Issues

Acronis True Image Errors Out with "Failed to run now"
Acronis True Image: Required User Permissions
Acronis True Image: repairing program settings
Acronis True Image: Backup Fails with 0x000B03EC
Acronis True Image Errors Out on an Attempt to Open Backup Location
Acronis Nonstop Backup Pauses
Acronis True Image: Backup Fails with "The specified file does not exist"
Acronis True Image Errors Out with "Failed to deploy task"
Acronis Software: Troubleshooting Consolidation Failures
Acronis True Image Errors Out with “Unable to create volume snapshot”
Acronis True Image: Windows event log is spammed with Event ID 10010 "The server {1EF75F33-893B-4E8F-9655-C3D602BA4897} did not register with DCOM within the required timeout.", referencing ti_managers_proxy.dll
Acronis True Image for Mac: FileVault2 Cannot Be Turned On after Restore to Unallocated Space
Acronis True Image 2015: "You've exceeded the maximum number of activations for this serial number"
Acronis True Image: Troubleshooting Mount/Explore Issues in Windows
Acronis True Image: Files and Folders Are Not Shown When Browsing Backups in Windows Explorer
Acronis Backup Software: Slow Windows Shutdown or Restart
Acronis True Image 2015: Keyboard or Mouse Is Not Detected under Bootable Media
Acronis True Image: Backup Fails with "Cannot access the path"
Acronis True Image on Mac: Parallels Desktop Virtual Machines Do Not Boot if Recovered as Files
Acronis True Image: Troubleshooting Network Connection Issues
Acronis True Image: Windows system restore points disappear after backup, recovery or disk cloning
Acronis True Image: Troubleshooting Performance Issues
Acronis True Image: Starting a Task While Backup Script for This Task Is Not Created or Missing, the Task Will Fail With "Error While Opening Script File"
Acronis True Image: Installation Fails with "Could not write value to key"
Acronis True Image: WinPE Media Builder Does Not Erase Non-Empty Discs
Acronis True Image: E-Mail Notification Fails with "Mail server error"
Acronis True Image: How to Create a Shortcut for a Backup Task
Acronis True Image for Mac Does Not Attempt to Reconnect to a Lost Share during a Backup
Acronis True Image: Troubleshooting Acronis Startup Recovery Manager Issues
Acronis True Image 2015: Backup Fails with 0x01E50023+0x000B03E9+0x0004000F+0x00040011
Acronis True Image 2015: Deactivating SMTP Authentication Does Not Work
Acronis True Image: Rescue Media Creation Fails with "Unable to format media"
Acronis True Image 2015: Bootable Media Created by Universal Boot Media Builder Contains Trial Version of Acronis True Image
Acronis True Image 2015: Update Blocked by Avast Antivirus
Acronis True Image: A Backup Attempt Fails with "Failed to read data from the disk"
Acronis True Image: Test E-Mail Notification Errors Out with "Authentication failed"
Acronis True Image 2015: Account with Password Is Required to Backup Up to Nework Share
Acronis True Image: Troubleshooting Disk Management Issues
Acronis True Image: Validation Fails
Acronis True Image: Option "Wake up the sleeping/hibernating" is not available
Acronis True Image: Backup Fails with "Cannot access the path"
Acronis True Image Errors out "No activation ID found in the license file"
Acronis True Image 2015: Installation fails with "Installer cannot continue because one of True Image tools is running"
Acronis True Image: "Failed to parse the license file"
Acronis True Image for Mac: Remaining Space on Cloud Does Not Change during Backup
Acronis True Image 2015: Backup Creation Fails with "Failed to deploy task" after Acronis Disk Director 12 Is Installed
Acronis True Image: Troubleshooting Sync
Acronis software: operation Fails with "The activity state has been repaired after unexpected failure"
Acronis True Image for Mac: Backup of Files with Extended Attributes Fails
Acronis True Image 2015: "Used Space" Value Shown in Web Restore Is Lower Than the Actual Used Space

Troubleshooting

Acronis True Image: Cleanup Utility
Acronis True Image: Finding and Analyzing Logs
Acronis Software: Cloning Fails
Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
Acronis True Image 2015: Creating an MS Installer Log
Acronis True Image 2015: Generating System Report
Acronis True Image 2014-2016: Troubleshooting WinPE-Based Bootable Media Creation Issues
Acronis True Image 2015: How to Set Custom Shortcut Key for System Report
Acronis True Image: Troubleshooting Nonstop Backup
Acronis Software: Allowing Acronis Products Through Firewalls