All articles related to Acronis True Image 2017

FAQs & Hot Topics

List of support options for Acronis products
Acronis True Image and BitLocker FAQ
Acronis True Image 2017 on Mac: FAQ
Acronis True Image 2017 FAQ
Acronis True Image 2017-2021: free mandatory software update for Acronis Cloud features
Upgrading to Acronis True Image 2017

Security Updates

For information on security updates, visit https://security-advisory.acronis.com

Licensing, Requirements, Features & More

Acronis True Image: Community Tools
How to download Acronis bootable media ISO
Firewall settings for Acronis products
Acronis Cyber Protect Home Office, Acronis True Image: Cleanup Utility
Installing Acronis True Image and Acronis Disk Director on the same computer
Backup archive compatibility across different product versions
Third Party Software Used in Acronis True Image 2017
Acronis Universal Restore
How to find the serial number of your Acronis product
Acronis backup software does not support FTPS
Acronis True Image on Mac: supported Parallels Desktop versions
Acronis True Image: Smart Exclusions in Backup to Cloud
Acronis True Image on Mac: FileVault 2 support
Acronis True Image on Mac: Fusion Drive support
Acronis True Image: eMMC drives support
Acronis True Image on Mac: archive format
How to activate boxed versions of Acronis products
Windows Home Server support in Acronis products
Acronis True Image: compatibility with BitLocker
Acronis True Image: Time and date format
Acronis True Image 2017 licensing
Ext4 Support in Acronis Products
Acronis True Image 2017: macOS Sierra support
Acronis Software: Acronis bootable media does not support NVM Express
Acronis True Image 2017: Windows 10 Creators support
Available languages of Acronis products
Acronis Software: Advanced Format Drives Support
macOS Catalina(10.15) support in Acronis products
Acronis products: using USB sticks with more than 32GB capacity
macOS Mojave(10.14) support in Acronis True Image
Acronis Cloud Storage: list of supported countries
Acronis True Image: unsupported CPU and operating systems
Windows 10 support in Acronis products
Solid state drive support in Acronis products
Acronis True Image 2017-2021: free mandatory software update for Acronis Cloud features
Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine
Acronis Cyber Protect Home Office, Acronis True Image: backups deleted from Acronis Cloud storage cannot be restored
Acronis Cyber Protect Home Office, Acronis True Image: Supported File Systems
Acronis Backup to Cloud access ports and hostnames
Acronis True Image: virtual machines support
Acronis Cyber Protect Home Office, Acronis True Image: archiving exclusions
Acronis Backup Software: 32-Bit UEFI Devices Support Limitation
EFI-based operating systems support in Acronis products
Acronis True Image on Mac: Boot Camp support
Acronis Bootable Media displays wrong drive letters
USB 3.0 support in Acronis products
Windows 8 support in Acronis products
Acronis Cyber Protect Home Office, Acronis True Image: supported network protocols
macOS High Sierra(10.13) support in Acronis True Image
Acronis True Image does not support Storage Spaces

How-tos

How to temporarily turn off Windows Defender Antivirus on Windows 10
Acronis True Image: Community Tools
How to download Acronis bootable media ISO
Acronis True Image: how to clone a disk
Acronis True Image: Collecting System Report
Creating an MS Installer Log of Acronis Software
Acronis True Image 2017: how to back up entire computer
Acronis True Image 2017: Restoring to Dissimilar Hardware with Acronis Universal Restore
Acronis True Image 2017: how to switch from trial to full version
Acronis True Image 2017: Backing Up Individual Disks or Files
How to clone a laptop hard drive
How to turn off "Controlled folder access" option on Windows 10
Acronis True Image 2017: Activating Full Version
How to find the serial number of your Acronis product
Acronis True Image 2017: Downloading and installing Acronis Universal Restore Media Builder
Acronis True Image 2017: Installation
Acronis True Image: How to change Acronis Startup Recovery Manager delay time and key
Acronis True Image 2017: how to sign files electronically with ASign
Acronis True Image: how to exclude a file or folder from a backup
How to activate boxed versions of Acronis products
Acronis Cyber Protect Home Office, Acronis True Image: Changing Interface Language
Acronis True Image: switching from partitions to entire disk recovery mode
Acronis True Image 2017: Creating Acronis Bootable Media
Acronis Cyber Protect Home Office, Acronis True Image: repairing program settings
Acronis True Image 2017: How to create a WinPE-based bootable media
Acronis True Image: how to restore the system to the original disk from within running Windows
Acronis True Image: Archiving
Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media
Acronis True Image 2017: How to Restore Files (Windows)
Acronis True Image: pre/post commands
Acronis True Image 2017: How to check if the computer is running 32 or 64-bit UEFI?
Acronis True Image 2017: how to change Acronis Drive letter
Acronis True Image: how to delete backups in Acronis Cloud and free up Cloud storage space
Acronis True Image 2017: how to add backup comments
Acronis True Image 2017: how to buy Cloud storage
Acronis True Image 2017: Signing In to Acronis Account at Program Startup
Acronis True Image: how to transfer license to a new computer
Acronis True Image: how to set up email notifications about backup status
Acronis Cyber Protect Home Office, Acronis True Image: adding a previously created backup to the backups list
Backing Up a NAS Unit
Acronis True Image: rotating backup destination disks requires separate backup plans per destination disk
Making Acronis Products Compatible with Antivirus Software
Acronis True Image: 'Snapshot for backup' option overview
Acronis True Image: how to restore files and folders from Cloud Storage (web restore)
Acronis True Image: Send Feedback
Upgrading to Acronis True Image 2017
Acronis True Image on Mac: Changing the Product Language

Technical Questions & Known Solutions - Installation, Update

Acronis Cyber Protect Home Office, Acronis True Image: repair, update and clean installations on Windows
Acronis Software: Upgrade or Installation Leads to "Fatal Error During Installation"
Acronis True Image fails to install on Mac: error "Acronis software for business is installed on your Mac" is displayed
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis True Image: Installation fails with "The system cannot find the file specified"
Acronis True Image: Installation Fails with "%1 is not a valid Win32 application" on Windows 10
Acronis Software: Installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"
Acronis True Image: Installation Fails in Windows
Acronis True Image: Installation Fails with "Another installation is already in progress"
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis products: Installation fails while installing over a previously deleted product
Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"
Acronis True Image 2017-2021: Creating an MS Installer Log
Acronis True Image: Installation Over a Previous Version Fails
Acronis True Image: credentials are not accepted at acronis-upgrade.de

Technical Questions & Known Solutions - Licenses and Quotas

Acronis True Image: "The serial number is registered to another account" error
Acronis Cyber Protect Home Office: "You have conflicting subscriptions"
Acronis Home Products: Serial Number Is Not Accepted
Acronis True Image: "The serial number is incorrect" error
Acronis True Image: credentials are not accepted at acronis-upgrade.de

Technical Questions & Known Solutions - Cloning

Acronis True Image: only 2 TB of space are available on a disk larger than 2 TB after disk cloning or backup restoration
Acronis Software: Unbootable System after Cloning Operation
Acronis True Image: Windows system restore points disappear after backup, recovery or disk cloning

Technical Questions & Known Solutions - Backup

Acronis True Image: Backup Fails with "Cannot open a backup on an encrypted volume" or "The backup location was not found on the destination drive"
Acronis Software: Troubleshooting Scheduled Backup Issues
Acronis True Image: Backup Fails with "Disk is full" Or "Write error"
Troubleshooting Issues with Corrupt Backups
Acronis True Image: Backup Fails
[Fixed] Acronis True Image: unable to select a disk for new backup, already configured backups fail, if volsnap is missing from UpperFilters in the system registry
Acronis True Image: backup to Cloud fails with "Failed to get the account information from database"
Acronis True Image: Backup fails if Act! software product is misconfigured
Acronis True Image: mobile backup pauses when device is in sleep mode
Acronis True Image: NAS Is Not Detected
Acronis Cyber Protect Home Office, Acronis True Image on Windows: Backup hangs at "Calculating time remaining"
Acronis software: *.OST-file is not backed up
Acronis Cyber Protect Home Office, Acronis True Image: troubleshooting issues with backup to Acronis Cloud
Acronis True Image: Windows system restore points disappear after backup, recovery or disk cloning
Acronis True Image: backup to Acronis Cloud fails with "Remote server returned error ...", "Write error", "Error occurred while writing the file", "Failed to lock the file" or "FES request failed"
First cloud backup is slow
Acronis True Image: false alarm by email about a failed backup
Acronis Backup Software Creates Large Incremental or Differential Backup Archives

Technical Questions & Known Solutions - Restore

Acronis True Image: Web Restore page is empty or error "The server is not available at the moment" occurs
Acronis True Image: recovering Windows from a boot failure
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers
Acronis True Image: Restored Operating System Fails to Boot
Acronis True Image: Recovery Fails
Acronis Software: Troubleshooting Universal Restore and Bootability Issues
Acronis Cyber Protect Home Office, Acronis True Image: backups deleted from Acronis Cloud storage cannot be restored
Acronis True Image: Windows system restore points disappear after backup, recovery or disk cloning
Acronis True Image: Applications don't work or files are damaged after recovery

Technical Questions & Known Solutions - Bootable Media

Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager
Acronis Bootable Media(Linux-based): Troubleshooting NIC Detection
Acronis True Image Linux-based bootable media boots into black screen after selecting any option in the option menu
Acronis Cyber Protect Home Office, Acronis True Image: exFAT partitions are detected as empty by Linux-based media
Acronis Linux-based Bootable Media: Troubleshooting USB HID Devices Detection Issues

Technical Questions & Known Solutions - Other Issues

Acronis True Image: error "Video mode setup error: Error 0x1400006: Invalid video framebuffer parameters" at computer startup
Acronis True Image Errors Out with "Failed to run now"
Acronis True Image: Backup Fails with "Cannot access the path"
Acronis True Image: E-mail Notifications to Gmail Fail with "Authentication failed"
Acronis True Image 2017: Installation Fails with "Subkey cannot be found"
Acronis True Image: Installation Fails with "Could not write value to key"
Acronis True Image Errors Out with "Failed to deploy task"
Acronis True Image: Entire PC backup fails with "Unknown status" if Windows Sandbox is enabled
Acronis software: operation Fails with "The activity state has been repaired after unexpected failure"
Acronis True Image: "Acronis Active Protection is inactive" and "Service is unavailable" messages
Acronis True Image: elements in the user interface are too small on high-DPI monitors with high relative scaling on Windows
Acronis True Image: Option "Wake up the sleeping/hibernating" is not available
Acronis True Image 2017: Backup to Acronis Secure Zone Fails with "Error occurred while opening the file"
Acronis Products May Stop Working after Upgrading the Operating System to a Newer Version
Acronis True Image: Sign In at program start fails
Acronis Software: Troubleshooting Application Crashes
Acronis Cyber Protect Home Office, Acronis True Image: repairing program settings
Acronis True Image: Files and Folders Are Not Shown When Browsing Backups in Windows Explorer
Acronis True Image: troubleshooting slow PC boot after Acronis True Image installation
Acronis True Image: "You have entered an incorrect e-mail or password"
Acronis True Image 2017: Cloning Fails with "A specified authentication package is unknown"
Acronis True Image: generic volume shadow copy is left in Windows Device Manager after running a backup with enabled VSS
Acronis True Image 2017: Connection to NAS fails with errors "Connection failed", "Failed to check credentials", "Cannot find files and folders".
Acronis True Image on Mac: Parallels Desktop Virtual Machines Do Not Boot if Recovered as Files
Acronis True Image 2017: "Access to the file is denied" Error at Startup
Acronis True Image: "This kernel requires the following features not present on the CPU: pae" Error
Acronis True Image 2017: Activation Fails with "Sorry, the serial number couldn't be checked. Try again later."
Acronis True Image 2017: how to change Acronis Drive letter
Acronis True Image: Installation Fails with "Access is denied"
Acronis True Image: backup to Cloud fails with "Cannot open the encrypted stream" on Windows
Acronis True Image 2017 on Mac: "Request failed. Parallels Desktop is not installed" message in logs
Acronis True Image: TrueImageHomeService.exe causes high CPU usage
Acronis True Image: E-Mail Notification Fails with "Mail server error"
Acronis True Image 2017: System Unbootable After Incremental Restore from Incremental Slice Under Bootable Media
Acronis True Image 2017: Backup Version Creation Time Is Missing When Recovering from Nonstop Backup (Localized Versions)
Acronis True Image: Filenames containing non-ASCII characters are not displayed correctly after download from Cloud
Acronis True Image: Error "The JWT Token Has Expired or Is Invalid" When Trying to Access Online Dashboard
Acronis True Image 2017: "Cannot Copy the Selected Disk" Error after Restoring Files from Cloud
Acronis True Image: Troubleshooting Sync
Acronis True Image: E-mail Notifications to Yahoo or to Outlook/Live/Hotmail Fail with "An unknown error has occurred"
Acronis True Image and Acronis Backup 12.5: deleting backups in Windows Explorer fails with "Folder access denied"
Acronis True Image: Troubleshooting Performance Issues
Acronis True Image 2017: "You've exceeded the maximum number of activations for this serial number"
Acronis True Image 2017: Mobile Backup Shows 0% Progress
Acronis True Image 2017 for Mac: overwrite files request appears when restoring to a new location
Acronis True Image 2017 for Mac: restoring files to original location does not overwrite existing file versions
Acronis True Image: Windows event log is spammed with Event ID 10010 "The server {1EF75F33-893B-4E8F-9655-C3D602BA4897} did not register with DCOM within the required timeout.", referencing ti_managers_proxy.dll
Acronis True Image: Required User Permissions
Acronis Cyber Protect Home Office, Acronis True Image: backups deleted from Acronis Cloud storage cannot be restored
Acronis Cyber Protect Home Office, Acronis True Image: Troubleshooting E-mail Notification Issues

Troubleshooting

Acronis Cyber Protect Home Office, Acronis True Image: Cleanup Utility
Acronis True Image: Collecting System Report
Acronis True Image: Finding and Analyzing Logs
Acronis Software: Cloning Fails
Acronis True Image: "Acronis Active Protection is inactive" and "Service is unavailable" messages
Acronis Scheduler Manager
Acronis cloud certificate location
Acronis True Image 2017: troubleshooting Acronis Notary
Acronis True Image 2017 New Generation: troubleshooting Acronis Active Protection
Acronis True Image: generic volume shadow copy is left in Windows Device Manager after running a backup with enabled VSS
Acronis True Image: Collecting Debug Logs