Acronis True Image 2017

Technical Questions & Known Solutions

Acronis True Image: unable to select a disk for new backup, already configured backups fail, if volsnap is missing from UpperFilters in the system registry

Acronis True Image: NAS Is Not Detected

Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager

Acronis True Image: E-mail Notifications to Gmail Fail with "Authentication failed"

Acronis True Image: "The serial number is registered to another account" error

Acronis True Image: backups deleted from Acronis Cloud storage cannot be restored

Acronis True Image: Activation Fails with "Data in the request are incorrect"

Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"

Acronis True Image: Required User Permissions

Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"

Acronis True Image: Backup Fails with "The specified file does not exist"

Acronis True Image on Windows: Backup hangs at "Calculating time remaining"

Acronis True Image: Installation Fails with "Could not write value to key"

Acronis True Image: "The serial number is incorrect" error

Acronis True Image: "You have entered an incorrect e-mail or password"

Acronis True Image: Backup Fails with "Disk is full" Or "Write error"

Acronis Software: Installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"

Acronis products: Installation fails while installing over a previously deleted product

Acronis True Image: E-mail Notifications to Yahoo or to Outlook/Live/Hotmail Fail with "An unknown error has occurred"

Acronis True Image: Installation Fails with "The Windows Installer Service could not be accessed"

Acronis True Image: High CPU usage by Acronis processes

First cloud backup is slow

Acronis True Image 2017: "You've exceeded the maximum number of activations for this serial number"

Acronis True Image: exFAT partitions are detected as empty by Linux-based media

Acronis True Image: Backup fails if Act! software product is misconfigured

Acronis True Image: "You have conflicting subscriptions"

Acronis True Image: Installation Fails with "Another installation is already in progress"

Acronis True Image: Option "Wake up the sleeping/hibernating" is not available

Acronis True Image: "This kernel requires the following features not present on the CPU: pae" Error

Acronis True Image: Web Restore page is empty or error "The server is not available at the moment" occurs

Acronis True Image: Windows event log is spammed with Event ID 10010 "The server {1EF75F33-893B-4E8F-9655-C3D602BA4897} did not register with DCOM within the required timeout.", referencing ti_managers_proxy.dll

Acronis True Image: Installation fails with "The system cannot find the file specified"

Acronis Backup Software Creates Large Incremental or Differential Backup Archives

Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers

Acronis True Image: backup to Acronis Cloud fails with "Remote server returned error ...", "Write error", "Error occurred while writing the file", "Failed to lock the file" or "FES request failed"

Acronis True Image: elements in the user interface are too small on high-DPI monitors with high relative scaling on Windows

Acronis True Image: Entire PC backup fails with "Unknown status" if Windows Sandbox is enabled

Acronis True Image 2017: Cloning Fails with "A specified authentication package is unknown"

Acronis True Image: Backup Fails with "Cannot access the path"

Acronis True Image fails to install on Mac: error "Acronis software for business is installed on your Mac" is displayed

Acronis Software: Upgrade or Installation Leads to "Fatal Error During Installation"

Acronis True Image: "Acronis Active Protection is inactive" and "Service is unavailable" messages

Acronis software: *.OST-file is not backed up

Acronis True Image 2017: Activation Fails with "Sorry, the serial number couldn't be checked. Try again later."

Acronis True Image on Mac: Parallels Desktop Virtual Machines Do Not Boot if Recovered as Files

Acronis True Image: Installation Fails with "%1 is not a valid Win32 application" on Windows 10

Acronis True Image: E-Mail Notification Fails with "Mail server error"

Acronis True Image: How To Disable Notifications in Notification Area

Acronis True Image: only 2 TB of space are available on a disk larger than 2 TB after disk cloning or backup restoration

Acronis True Image: TrueImageHomeService.exe causes high CPU usage

Acronis True Image does not support Storage Spaces

Acronis True Image 2017: Connection to NAS fails with errors "Connection failed", "Failed to check credentials", "Cannot find files and folders".

Acronis True Image: troubleshooting slow PC boot after Acronis True Image installation

Acronis software: operation Fails with "The activity state has been repaired after unexpected failure"

Acronis True Image and Acronis Backup 12.5: deleting backups in Windows Explorer fails with "Folder access denied"

Acronis True Image: Files and Folders Are Not Shown When Browsing Backups in Windows Explorer

Acronis True Image: backup to Cloud fails with "Failed to get the account information from database"

Acronis True Image 2017 for Mac: overwrite files request appears when restoring to a new location

Acronis True Image 2017: Installation Fails with "Subkey cannot be found"

Acronis True Image: mobile backup pauses when device is in sleep mode

Acronis True Image 2017: Internet Connection Lost At Acronis True Image Startup

Acronis True Image 2017: List of Shared Folders on NAS Is Empty

Acronis True Image: Windows system restore points disappear after backup, recovery or disk cloning

Acronis True Image: Error "The JWT Token Has Expired or Is Invalid" When Trying to Access Online Dashboard

Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine

Acronis True Image 2017 Patch 5555

Acronis True Image 2017 on Mac: "Request failed. Parallels Desktop is not installed" message in logs

Acronis True Image 2017: Backup to Acronis Secure Zone Fails with "Error occurred while opening the file"

Acronis True Image 2017: "Access to the file is denied" Error at Startup

Acronis True Image: Installation Fails with "Access is denied"

Acronis True Image: Filenames containing non-ASCII characters are not displayed correctly after download from Cloud

Acronis True Image 2017: Archiving of Files Larger Than 4GB to FAT32 Disk Fails

Acronis True Image: generic volume shadow copy is left in Windows Device Manager after running a backup with enabled VSS

Acronis True Image 2017: "Cannot Copy the Selected Disk" Error after Restoring Files from Cloud

Acronis True Image: backup to Cloud fails with "Cannot open the encrypted stream" on Windows

Acronis True Image: credentials are not accepted at acronis-upgrade.de

Acronis True Image 2017: Backup Fails with "Failed to enumerate directory"

Acronis True Image: false alarm by email about a failed backup

Acronis True Image 2017: how to change Acronis Drive letter

Acronis True Image 2017: System Unbootable After Incremental Restore from Incremental Slice Under Bootable Media

Acronis True Image 2017: Touchscreen Does Not Work Under Bootable Media on Surface Pro 3

Acronis True Image 2017: Crash at Startup Due To TI-81334

Acronis True Image 2017: Backup Version Creation Time Is Missing When Recovering from Nonstop Backup (Localized Versions)

Acronis True Image 2017 for Mac: restoring files to original location does not overwrite existing file versions

Acronis True Image: "Invalid media. Provide another media and try again."

Acronis True Image 2017: Mobile Backup Shows 0% Progress

Acronis Products May Stop Working after Upgrading the Operating System to a Newer Version

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Technical Questions & Known Solutions