1. You have an Acronis True Image 2016 or Acronis True Image Cloud (Release 2016) installed on the machine.
2. You run a task (backup/validation/etc.) and shut down or restart the machine while the task is running.
3. The following message is displayed on the screen:
   Acronis True Image is terminating the current operations, please wait. The computer will be turned off automatically in about two minutes.
   
4. The machine shuts down or restarts in a few minutes.

 

Cause

This is the designed behavior. To avoid data corruption, Acronis True Image postpones the system shutdown until the task is safely stopped.

 

More information

Starting with update 2 (build 6559) shutdown behaviour has been improved. You can now decide what has to be done once computer shut down interrupts your backups: to stop the backup and shut down or to prevent shutdown and continue backing up. To select one of the options, navigate to Options of your backup task(s) -> Advanced -> Computer shutdown.

If you have no tasks running at the time of shutdown or restart or the machine still displays this message for longer than several minutes, contact Acronis Support with a reference to this article and the following information collected:

• Process Monitor Log before shutting down (see Collecting Process Monitor Log);
• Acronis System Report output (see Acronis True Image 2016: Generating System Report).

1. You have an Acronis True Image 2015 or Acronis True Image Unlimited installed on the machine.
2. You run a task (backup/validation/etc.) and shut down or restart the machine while the task is running.
3. The following message is displayed on the screen:
   Operations are in progress, please wait. The machine will be turned off automatically after the operations are complete.
   or
   Acronis True Image is terminating the current operations, please wait. The computer will be turned off automatically in about two minutes.
   
4. The machine shuts down or restarts in a few minutes.

 

Cause

This is designed behavior. To avoid data corruption, Acronis Scheduler service postpones the system shutdown or restart process until the backup/validation/other task is safely stopped.

1. You have an Acronis True Image installed on the machine.
2. You run a task (backup/validation/etc.) and shut down or restart the machine while the task is running.
3. The following message is displayed on the screen:
   Operations are in progress, please wait. The machine will be turned off automatically after the operations are complete.
4. The machine shuts down or restarts after some time.

Cause

This is designed behavior. To avoid data corruption, Acronis Scheduler service postpones the system shutdown or restart process until the backup/validation/etc. task in completed.

1. You have an Acronis Backup installed on the machine.
2. You run a task (backup/validation/etc.) and shut down or restart the machine while the task is running.
3. The following message is displayed on the screen:

   Operations are in progress, please wait. The machine will be turned off automatically after the operations are complete.

   

4. The machine shuts down or restarts after some time.

 

Cause

This is designed behavior. This is a "safety valve". To avoid data corruption, Acronis Scheduler service postpones the system shutdown or restart process until the backup/validation/etc. task in completed.

 

Solution

Acronis Backup & Recovery starting from Build 17437 (Update 0.5) allows to select machine behavior for such cases:

1. On the machine, select Options -> Machine Options:

   

2. In Machine Options go to Additional Settings and select appropriate option:
   • Stop running tasks and shut down - Backup task will be interrupted and machines will be shut down (this option is selected by default). These task will be shown in Acronis Management Server with Succeeded with warning status.
   • Wait for task completion - select this option if you want backup jobs to be finished before shutdown

   

 

More information

If you have no tasks running at the time of shutdown or restart, but the machine still displays this message for longer than several minutes, contact Acronis Support with a reference to this article and the following information collected:

• Process Monitor Log before shutting down (see Collecting Process Monitor Log);
• Acronis System Report (see Creating system report).