An entry for this backup is corrupt on the database

This article applies to:

• Acronis True Image

Symptoms

1. You attempt to consolidate backup versions:

   

2. The attempt fails with the following error:

   Failed to open data stream
   0x000B03E9+0x01E50006+0x00040011+0x0000FFF0+0x80070002

Cause

An entry about this particular backup in the product database has gone corrupt.

Solution

There are two possible workarounds:

• You will need to recreate settings for this particular backup:
  1. Right click on the backup with the issue and select Remove from the list:

     

  2. Then readd the backup by clicking Browse for backup:

     

  3. Once you have the backup added to the list, Recreate backup settings:

     

• You will need to delete the database files of the product:
  1. Delete the database file called archives.xml:
     • Windows XP: %ALLUSERSPROFILE%/Application Data/Acronis/TrueImageHome/Database/archives.xml
     • Windows Vista, Windows 7: %ALLUSERSPROFILE%/Acronis/TrueImageHome/Database/archives.xml
  2. Then restart Acronis True Image (close it and open again) that will automatically recreate archives.xml database.
• Rebuild the database folder as described in this article