28535: Acronis True Image: Installation Fails with 0x00620002+0x0000FFF0+0x80070641

Last update: 08-04-2016

This is an issue with the Windows installer

This article applies to:

  • Acronis True Image 2015
  • Acronis True Image 2014
  • True Image 2013 by Acronis
  • Acronis True Image Home 2012


An attempt to install Acronis True Image fails with the following error:

Installation has failed. The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.



The error code indicates that there is an issue with your Windows installer.


To fix the Windows installer, please see one of the following Microsoft articles:

More information

Please contact Acronis Customer Central if the issue persists or if you need assistance.