38195: Creating Dumps with Windows Error Reporting

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Last update: 12-02-2021

There is a native and simple way to collect dumps in Windows 8, Windows 7 and Windows Server 2008 R2

Introduction

If an Acronis application crashes, you can use Windows Error Reporting (WER) to collect dumps.

Solution

  1. Open the Windows registry editor: Hit Win-R and type in regedit
  2. Navigate to following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
  3. (optional) Back up Windows Error Reporting key as a precaution: right-click the Windows Error Reporting key, select Export and save the .reg file in a safe location.
  4. Select the Windows Error Reporting key and create a new key named LocalDumps if it is not there already;
  5. In LocalDumps key, create three registry values as mentioned below:
    • DumpFolder Registry Value
    • Right click in the blank area on the right side and select New > Expandable String Value
    • Name it as DumpFolder
    • Double click it and enter %LOCALAPPDATA%\CrashDumps in the Value data field
    • DumpCount Registry Value
    • Right click in the blank area on the right side and select New > DWORD (32-bit) value
    • Name it as DumpCount
    • Double click it and enter 10 in the Value data field
    • DumpType Registry Value
    • Right click in the blank area on the right side and select New > DWORD (32-bit) value
    • Name it as DumpType
    • Double click it and enter 2 in the Value data field
  6. Reproduce the crash of the software and collect the related .dmp file with the software name

More information

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