39545: Why do I get the following error? TCP/IP Secure reports : error1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request:s23_srvr.c:385: (6776)

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Last update: 07-04-2016

Question:

Why do I get the following error? TCP/IP Secure reports : error1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request:s23_srvr.c:385: (6776)

Answer:

This error can occur if your SSL protocols are not matched up. To verify these settings first check the SSL encryption level for Incoming calls on the MassTransit Server.

    From the MassTransit Administrator -

  • Select Setup.
  • Select Incoming Calls tab.
  • Select Communications Method TCP/IP Secure
  • Select Edit. Here, you will see the minimum security level required (RC4-128, 3DES, AES-128, AES-256).

The calling side should check their minimum encryption level.

    From the MassTransit Administrator -

  • Select Contacts.
  • Highlight the contact with whom the error occurs.
  • Select Edit
  • Select the Outgoing Calls tab.
  • Select Configure. Here, you will also find a pull-down that specifies the minimum encryption level. Please make sure it matches what is set for the MassTransit Server being called.

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