Network connectivity problem can take place if any antivirus is working on source or/and target computers. Beside that, the antivirus software may have its own firewall that can block the traffic even if real-time shields are stopped.
If you have any problem with network connection (e.g. you are not able to back up onto NAS or any other network share), follow these steps.
- First of all, try to use ping command to check if the network share is reachable: Go to Start -> cmd -> type ping XXX.XXX.XXX.XXX (where "XXX.XXX.XXX.XXX" - IP address of the target). For more information, see http://technet.microsoft.com/en-us/library/bb490968.aspx
- If Antivirus is installed, make sure that the antivirus shields are disabled. Also, all Acronis-related files and source/target IP addresses should be added in the exclusion list of the antivirus/firewall. How to add them to the exception list on the most common antivirus software, see below:
Settings of the most common antiviruses:
If the above steps does not help, collect the following information while reproducing the problem and contact Acronis Customer Central:
- Acronis System Report.
- If Antivirus is not removed from system, Process monitor log (PML) has to be collected, too. (http://kb.acronis.com/content/2295).