46325: Acronis True Image: Validation Fails

    Last update: Thu, 2020-09-10 14:40

    This article provides information on troubleshooting possible problems with validation.

    Validation does not start

    • If scheduled validation operation does not run, try to run validation for the same backup/archive manually. 
      To validate the backup, right-click on the backup in Acronis True Image user interface and select Validate in the menu. See Backup operations menu for more information.
    • If manual validation completes successfully, try to delete the backup task and create a new one with the Validate backup when it is created option enabled (see screenshot below), then start the backup task and wait until validation starts.
      Acronis True Image 2021 Acronis True Image 2015:
         
    • If manual validation fails or task recreation does not resolve the issue, collect the following information:

    and contact Acronis Customer Central.

    Validation operation fails

    • If scheduled validation operation fails, try to run validation for the same backup/archive manually;
      To validate the backup, right-click on the backup in Acronis True Image user interface and select Validate in the menu. See Backup operations menu for more information.
    • If manual validation fails as well, proceed as described in Troubleshooting Issues with Corrupt Backups  to investigate the root cause of the issue;
    • If the backup/archive is located on a network share (e.g. NAS), try placing it onto a local disk and check if validation works;
    • If the backup is located on an external USB HDD, try to connect the HDD to another USB port and reproduce the issue. Make sure the USB HDD is connected directly, not via hub or extension cord;
    • If validation succeeds after manual start, try to delete the backup task and create a new one with "Validate backup when it is created" option enabled (see screenshot below), then reproduce the issue;
      Acronis True Image 2021 Acronis True Image 2015:
            
    • Try to validate the backup/archive using bootable media
    • If all of the steps above are checked and the problem is still present, collect the following information:
    • Detailed step-by-step description of the problem;
    • Clarify backup scheme, cleanup options;
    • Clarify the exact backup sources and targets;
    • Clarify if the problem appeared after upgrade/update of Acronis True Image or just after clean installation;
    • Process monitor log (PML) while reproducing the problem (capturing validation failure);
    • System report - see Acronis True Image: Collecting System Report ;

    and contact Acronis Customer Central.

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