47189: Acronis Cyber Cloud: access ports and hostnames

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Applies to: 

    Agents installed on the managed machines (end-user machines) need to have access to the hostnames/IP addresses and ports listed in this article. Most of Acronis Backup Cloud components utilize multiple IP addresses, you can find the exact IPs Acronis agents will use in your environment by running the connection verification tool.

    Alternatively, you can provide access to all the hostnames/IP addresses through ports listed below, depending on the respective datacenter.

    On February 15, 2020 we had a maintenance in US2 data center. US2 management services have been migrated to PHX1. During the migration, the following IP addresses have been changed:
    Old IP addresses: 185.151.160.24 - 185.151.160.25, 185.151.160.54 - 185.151.160.55, 185.151.160.107 - 185.151.160.108
    New IP addresses: 162.244.7.20 - 162.244.7.25
    For customers using a proprietary mail server, the following IP address should be changed:
    Old IP addresses: 185.151.160.5/25
    New IP addresses: 162.244.7.1/25
    For successful installation and update of Acronis Backup Cloud agents, white-list download.acronis.com and IP addresses 69.20.59.102, 69.20.59.103, 173.222.210.x, 88.221.48.x and 88.221.49.x
    SMTP server IP address applicable to all datacenters is listed here.
    Strasbourg, France   Frankfurt, Germany   Frankfurt, Germany
    host IP addresses port (TCP)   host IP addresses port (TCP)   host IP addresses port (TCP)
    cloud.acronis.com 185.151.161.11
    185.151.161.12    		 443   cloud.acronis.com 185.151.161.11
    185.151.161.12    		 443   cloud.acronis.com 185.151.161.11
    185.151.161.12    		 443
    eu-cloud.acronis.com 185.151.161.61
    -
    185.151.161.64    		 443, 8443,
    7770-7800    		   eu2-cloud.acronis.com 45.11.129.31
    45.11.129.32
    45.11.129.33
    45.11.129.34    		 443, 8443,
    7770-7800    		   eu4-cloud.acronis.com 185.151.161.13
    -
    185.151.161.16    		 443, 8443,
    7770-7800

    fes-baas.acronis.com

    baas-fes-eu7.acronis.com

    85.25.240.138
    85.25.240.171
    85.25.240.172

    62.138.203.212-62.138.203.228

    		 44445  

    cloud-fes-eu2.acronis.com

    baas-fes-eu2.acronis.com

    62.138.220.82-62.138.220.99

    45.11.128.101-45.11.128.120

    44445

    443

    		   eu4-fes-baas.acronis.com 45.11.128.101-45.11.128.120

    44445

    443

    rs-eu-cloud.acronis.com

    185.151.161.61
    185.151.161.62
    185.151.161.63
    185.151.161.64

    		 8443   rs-eu2-cloud.acronis.com 45.11.129.31
    45.11.129.32
    45.11.129.33
    45.11.129.34    		 8443   rs-eu4-cloud.acronis.com 185.151.161.13
    -
    185.151.161.16

    8443

    443
    bc-baas.acronis.com 185.151.161.61
    -
    185.151.161.64    		 8443
    443    		   bc-eu2-baas.acronis.com 45.11.129.31
    45.11.129.32
    45.11.129.33
    45.11.129.34    		 8443
    443    		   bc-eu4-baas.acronis.com 185.151.161.13
    -
    185.151.161.16    		 8443
    443
    cloud-wr-eu1.acronis.com 85.25.240.158
    85.25.240.159    		 5060   cloud-wr-eu2.acronis.com 45.11.129.31
    45.11.129.32
    45.11.129.33
    45.11.129.34    		 5060  
    Singapore   Nagano, Japan   Moscow, Russia
    host IP addresses port (TCP)   host IP addresses port (TCP)   host IP addresses port (TCP)
    cloud.acronis.com 185.151.161.11
    185.151.161.12    		 443   cloud.acronis.com

    185.151.161.11
    185.151.161.12

    		 443   cloud.acronis.com 185.151.161.11
    185.151.161.12    		 443
    sg-cloud.acronis.com 209.58.170.1
    209.58.170.2    		 443, 8443,
    7770-7800    		  

    jp-cloud.acronis.com

    45.254.38.50
    45.254.38.51 

    		 443   ru2-cloud.acronis.com 212.8.236.71, 212.8.236.72 443, 8443,
    7770-7800

    ams7787-jp-cloud.acronis.com
    ams7788-jp-cloud.acronis.com
    ams7789-jp-cloud.acronis.com
    ams7790-jp-cloud.acronis.com
    ams7791-jp-cloud.acronis.com
    ams7792-jp-cloud.acronis.com 
    ams7793-jp-cloud.acronis.com 
    ams7794-jp-cloud.acronis.com
    ams7795-jp-cloud.acronis.com
    ams7796-jp-cloud.acronis.com 
    ams7797-jp-cloud.acronis.com
    ams7798-jp-cloud.acronis.com
    ams7799-jp-cloud.acronis.com
    ams7800-jp-cloud.acronis.com 
    ams7801-jp-cloud.acronis.com 

    45.254.38.52
    -
    45.254.38.58
    45.254.38.61
    45.254.38.64
    45.254.38.65
    45.254.38.69
    -
    45.254.38.73 
    cloud-fes-sg1.acronis.com
    baas-fes-sg1.acronis.com    		 103.64.18.11
    -
    103.64.18.27    		 44445  

    cloud-fes-jp1.acronis.com

    baas-fes-jp2.acronis.com

    baas-st02.jpnsv.net

    45.254.38.101-45.254.38.115

    45.254.38.101-45.254.38.115

    121.50.41.191-121.50.41.199

    		 44445   cloud-fes-ru2.acronis.com
    baas-fes-ru2.acronis.com    		 185.30.17.34
    185.30.17.38
    185.30.17.45
    185.30.17.36
    84.201.150.9
    84.201.151.38
    84.201.148.88    		 44445
    rs-sg-cloud.acronis.com 209.58.170.1
    209.58.170.2    		 8443
    443    		   rs-jp-cloud.acronis.com 45.254.38.50 443   rs-ru2-cloud.acronis.com 212.8.236.71, 212.8.236.72 8443
      jp-bc-baas.acronis.com 45.254.38.50
    45.254.38.51    		 443   ru2-bc-baas.acronis.com 212.8.236.71, 212.8.236.72 8443
    443
    cloud-wr-sg1.acronis.com 209.58.170.1
    209.58.170.2    		 5060   cloud-wr-jp1.acronis.com 45.254.38.50
    45.254.38.51    		 443   cloud-wr-ru2.acronis.com 185.30.17.37 5060
    Sydney, Australia   London, UK   US2 (PHX1) Ashburn, US
    host IP addresses port (TCP)   host IP addresses port (TCP)   host IP addresses port (TCP)
    cloud.acronis.com 185.151.161.11
    185.151.161.12    		 443   cloud.acronis.com 185.151.161.11
    185.151.161.12    		 443   cloud.acronis.com 185.151.161.11
    185.151.161.12    		 443
    au1-cloud.acronis.com 103.101.129.51
    103.101.129.52    		 443, 8443,
    7770-7800    		   eu-cloud.acronis.com 185.151.161.61
    -
    185.151.161.64    		 443, 8443,
    7770-7800    		   us-cloud.acronis.com 162.244.7.20 - 162.244.7.25 443, 8443,
    7770-7800
    fes-au1-baas.acronis.com 103.64.16.11-103.64.16.26 44445   fes-eu3-baas.acronis.com

    baas-fes-eu3-acs1.acronis.com

    		 185.151.163.11-185.151.163.37 44445  

    cloud-fes-us2.acronis.com
    baas-fes-us2.acronis.com

    baas-fes-us2-acs1.acronis.com

    62.138.210.141
    62.138.210.142
    62.138.210.143
    62.138.210.144
    62.138.210.145
    62.138.210.147
    62.138.210.148
    62.138.210.149
    62.138.210.150
    62.138.210.151
    62.138.210.153
    62.138.210.154
    62.138.210.156
    62.138.210.157
    62.138.210.158
    62.138.210.159
    62.138.210.160
    62.138.210.162

    162.244.6.201 - 162.244.6.230

    		 44445
    rs-au1-cloud.acronis.com 103.101.129.52
    103.101.129.51    		 8443   rs-eu-cloud.acronis.com 185.151.161.61
    185.151.161.62
    185.151.161.63
    185.151.161.64    		 8443   rs-us-cloud.acronis.com 162.244.7.20 - 162.244.7.25 8443
      bc-baas.acronis.com 185.151.161.61
    185.151.161.62
    185.151.161.63
    185.151.161.64    		 8443
    443    		   us-bc-baas.acronis.com 162.244.7.20 - 162.244.7.25 8443
    443
    cloud-wr-au1.acronis.com 103.101.129.52
    103.101.129.51    		 5060   cloud-wr-eu3.acronis.com 185.151.162.51 5060   cloud-wr-us2.acronis.com 162.244.7.20 - 162.244.7.25 5060
    Zurich, Switzerland   US5 Ashburn, US   Frankfurt, Germany
    host IP addresses port (TCP)   host IP addresses port (TCP)   host IP addresses port (TCP)
    cloud.acronis.com 185.151.161.11
    185.151.161.12    		 443   cloud.acronis.com 185.151.161.11
    185.151.161.12    		 443   cloud.acronis.com 185.151.161.11
    185.151.161.12    		 443
    eu5-cloud.acronis.com 195.48.52.131
    195.48.52.130    		 443, 8443,
    7770-7800    		   us5-cloud.acronis.com 185.151.160.59
    185.151.160.58    		 443, 8443, 7770-7800   eu8-cloud.acronis.com  185.151.161.52  185.151.161.53  443, 8443, 7770-7800

    cloud-fes-eu5.acronis.com
    baas-fes-eu5.acronis.com

    62.138.220.82-62.138.220.99
    195.48.52.141
    195.48.52.143-195.48.52.149

    		 44445  

    cloud-fes-us2.acronis.com
    baas-fes-us2.acronis.com

    baas-fes-us2-acs1.acronis.com

    		 185.151.160.31-185.151.160.37
    185.151.160.71-185.151.160.77
    185.151.160.79-185.151.160.81
    62.138.210.141
    62.138.210.142
    62.138.210.143
    62.138.210.144
    62.138.210.145
    62.138.210.147
    62.138.210.148
    62.138.210.149
    62.138.210.150
    62.138.210.151
    62.138.210.152
    62.138.210.153
    62.138.210.154
    62.138.210.156    		 44445  

    cloud-fes-eu2.acronis.com

     

    baas-fes-eu2.acronis.com

    62.138.220.82-62.138.220.93
    62.138.220.95-62.138.220.99

    45.11.128.101-45.11.128.120

    44445

    443

    rs-eu5-cloud.acronis.com

    195.48.52.131
    195.48.52.130

    		 8443   rs-us5-cloud.acronis.com 185.151.160.59
    185.151.160.58    		 8443   rs-eu8-cloud.acronis.com 

    185.151.161.52 

    185.151.161.53

    		 8443
    bc-eu5-baas.acronis.com 195.48.52.131
    195.48.52.130    		 8443
    443    		   cloud-wr-us2.acronis.com 185.151.160.13
    185.151.160.14    		 5060   cloud-wr-eu2.acronis.com 185.151.161.38
    185.151.161.39

    5060
    Beta datacenter   US6 Phoenix, USA
    host IP addresses Port (TCP)   Host IP addesses Port (TCP)

    beta-cloud.acronis.com
    mc-beta-cloud.acronis.com

    		 185.151.163.60

    443, 8443,
    7770-7800

    		   cloud.acronis.com 185.151.161.11
    185.151.161.12    		 443
    rs-beta-cloud.acronis.com 185.151.163.60 8443   us-cloud.acronis.com 185.151.160.55
    185.151.160.54
    185.151.160.25
    185.151.160.24    		 443, 8443,
    7770-7800
    cloud-wr-beta.acronis.com 185.151.163.60 5060   baas-fes-us6-acs2.acronis.com 162.244.6.101-162.244.6.254 44445
    fes-eu3-baas.acronis.com 185.151.163.11-185.151.163.37 44445   rs-us-cloud.acronis.com 185.151.160.54
    185.151.160.55
    185.151.160.24
    185.151.160.25    		 8443
      91.195.22.0/23 9090   us-bc-baas.acronis.com 185.151.160.54
    185.151.160.55
    185.151.160.24
    185.151.160.25    		 8443,
    443
      185.151.160.0/25 9090       cloud-wr-us2.acronis.com 185.151.160.13
    185.151.160.14    		 5060

    The ports need to be open for outbound connections. The ports and hostnames are checked by an integrated Connection Verification Tool during installation. Later you can check them using the tool or by issuing the telnet command. If they are accessible, you will see a blank screen after issuing the command:
    telnet fes-cloud.acronis.com 44445

    Ports usage
    Ports 443 and 8443 are used for agent registration, data center selection, user authorization, certificate download, Web Restore, Backup and File Sync & Share management console access.
    Ports 5905, 7770-7800 are used for agent communication with Management server (backup plans creation and applying, status reports, activity logging, etc.).
    Port 44445 is used backup read-write operations.
    You can additionally open 80 port for your convenience, so any http requests from browser will be redirected to https.

    When backing up to Acronis Storage located at service provider, make sure storage can be accessed via IP address or DNS name you've assigned through port 44445.

    Port 80 is also used for the remote update of agents.

    Port 5060 is used for data transfer rate measurements (speedtests).

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