47189: Acronis Cyber Cloud: access ports and hostnames

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Applies to: 

    Last update: Mon, 2021-04-12 08:57

    Agents installed on the managed machines (end-user machines) need to have access to the hostnames/IP addresses and ports listed in this article. Most of Acronis components utilize multiple IP addresses, you can find the exact IPs Acronis agents will use in your environment by running the connection verification tool.

    Alternatively, you can provide access to all the hostnames/IP addresses through ports listed below, depending on the respective datacenter.

    Acronis Cyber Protect allows partners and customers to store data on partner-hosted Cloud storage. IP addresses of such storages are not listed in this article. Please white-list those storage's IP range(s) to avoid having backup failures with network-related error messages (for example "Network Disconnected by timeout", described here)
    For successful installation and update of Acronis agents, white-list download.acronis.com and dl.acronis.com (TCP port 443 for current Agent versions, TCP port 80 might be additionally required for old versions)
    SMTP server IP address applicable to all datacenters is listed here.
    Strasbourg, France   Frankfurt, Germany   Frankfurt, Germany
    host IP addresses port (TCP)   host IP addresses port (TCP)   host IP addresses port (TCP)
    cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443   cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443   cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443
    eu-cloud.acronis.com 45.11.129.38
    45.11.129.39    		 443, 8443,
    7770-7800    		   eu2-cloud.acronis.com 45.11.129.31
    45.11.129.32
    45.11.129.33
    45.11.129.34    		 443, 8443,
    7770-7800    		   eu4-cloud.acronis.com 45.11.129.25
    45.11.129.26    		 443, 8443,
    7770-7800
    agents-eu-cloud.acronis.com 45.11.129.41
    45.11.129.40    		 443   agents-eu2-cloud.acronis.com 45.11.129.35
    45.11.129.36    		 443   agents-eu4-cloud.acronis.com 45.11.129.27
    45.11.129.28    		 443

    fes-baas.acronis.com

    baas-fes-eu7.acronis.com

    185.151.163.11-185.151.163.37

    185.151.163.11 - 185.151.163.37

    		 44445  

    cloud-fes-eu2.acronis.com

    baas-fes-eu2.acronis.com
    abgw-fra2-acs2.acronis.com

    62.138.220.82-62.138.220.99

    45.11.128.101-45.11.128.120

    44445

    443

    		   eu4-fes-baas.acronis.com 185.151.161.65
    185.151.161.66
    185.151.161.67
    185.151.161.68
    185.151.161.69
    185.151.161.70
    185.151.161.71
    185.151.161.73
    to
    185.151.161.83

    44445

    443

    rs-eu-cloud.acronis.com

    45.11.129.38
    45.11.129.39

    		 8443   rs-eu2-cloud.acronis.com 45.11.129.31
    45.11.129.32
    45.11.129.33
    45.11.129.34    		 8443   rs-eu4-cloud.acronis.com 45.11.129.25
    45.11.129.26

    8443

    443
    bc-baas.acronis.com 45.11.129.38
    45.11.129.39    		 8443
    443    		   bc-eu2-baas.acronis.com 45.11.129.31
    45.11.129.32
    45.11.129.33
    45.11.129.34    		 8443
    443    		   bc-eu4-baas.acronis.com 45.11.129.26
    45.11.129.25    		 8443
    443
    cloud-wr-eu1.acronis.com 45.11.129.39
    45.11.129.38    		 5060   cloud-wr-eu2.acronis.com 45.11.129.31
    45.11.129.32
    45.11.129.33
    45.11.129.34    		 5060  
    Singapore, Singapore   Nagano, Japan   Moscow, Russia
    host IP addresses port (TCP)   host IP addresses port (TCP)   host IP addresses port (TCP)
    cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443   cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443   cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443
    sg-cloud.acronis.com
    sg1-cloud.acronis.com    		 103.64.19.52
    103.64.19.53    		 443, 8443,
    7770-7800    		  

    jp-cloud.acronis.com

    45.254.38.50
    45.254.38.51 

    		 443   ru2-cloud.acronis.com 193.32.199.131
    193.32.199.130    		 443, 8443,
    7770-7800

    ams7787-jp-cloud.acronis.com
    ams7788-jp-cloud.acronis.com
    ams7789-jp-cloud.acronis.com
    ams7790-jp-cloud.acronis.com
    ams7791-jp-cloud.acronis.com
    ams7792-jp-cloud.acronis.com 
    ams7793-jp-cloud.acronis.com 
    ams7794-jp-cloud.acronis.com
    ams7795-jp-cloud.acronis.com
    ams7796-jp-cloud.acronis.com 
    ams7797-jp-cloud.acronis.com
    ams7798-jp-cloud.acronis.com
    ams7799-jp-cloud.acronis.com
    ams7800-jp-cloud.acronis.com 
    ams7801-jp-cloud.acronis.com 

    45.254.38.52
    -
    45.254.38.58
    45.254.38.61
    45.254.38.64
    45.254.38.65
    45.254.38.69
    -
    45.254.38.73 
    agents-sg-cloud.acronis.com 103.64.19.54
    103.64.19.55    		 443   agents-jp-cloud.acronis.com 119.82.30.224
    119.82.30.225    		 443   agents-ru2-cloud.acronis.com 193.32.199.140
    193.32.199.141    		 443

    cloud-fes-sg1.acronis.com
    abgw-sin2-acs1.acronis.com

    		 103.64.19.101 - 103.64.19.111 44445  

    cloud-fes-jp1.acronis.com

    baas-fes-jp2.acronis.com

    baas-st02.jpnsv.net

    45.254.38.101-45.254.38.115

    45.254.38.101-45.254.38.115

    121.50.41.191-121.50.41.199

    		 44445   cloud-fes-ru2.acronis.com
    baas-fes-ru2.acronis.com

    193.32.199.11
    to 
    193.32.199.37

    		 44445
    rs-sg-cloud.acronis.com 103.64.19.52
    103.64.19.53    		 8443
    443    		   rs-jp-cloud.acronis.com 45.254.38.50 443   rs-ru2-cloud.acronis.com 193.32.199.130
    193.32.199.131    		 8443
      jp-bc-baas.acronis.com 45.254.38.50
    45.254.38.51    		 443   ru2-bc-baas.acronis.com 193.32.199.130
    193.32.199.131    		 8443
    443
    cloud-wr-sg1.acronis.com 103.64.19.52
    103.64.19.53    		 5060   cloud-wr-jp1.acronis.com 45.254.38.50
    45.254.38.51    		 443   cloud-wr-ru2.acronis.com 193.32.199.130
    193.32.199.131    		 5060
    Sydney, Australia   London, UK   US2 (PHX1) Phoenix, USA
    host IP addresses port (TCP)   host IP addresses port (TCP)   host IP addresses port (TCP)
    cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443   cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443   cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443
    au-cloud.acronis.com
    au1-cloud.acronis.com    		 103.64.16.52 103.64.16.53 443, 8443,
    7770-7800    		   eu-cloud.acronis.com 45.11.129.38
    45.11.129.39    		 443, 8443,
    7770-7800    		   us-cloud.acronis.com 162.244.7.20 - 162.244.7.25 443, 8443,
    7770-7800
    agents-au1-cloud.acronis.com 103.64.16.54 103.64.16.55 443   agents-eu-cloud.acronis.com 45.11.129.41
    45.11.129.40    		 443   agents-us-cloud.acronis.com 162.244.7.25
    162.244.7.24    		 443
    fes-au1-baas.acronis.com

    abgw-syd1-acs2.acronis.com

    		 103.64.16.11-103.64.16.26

    103.64.16.81-103.64.16.91

    		 44445   fes-eu3-baas.acronis.com

    baas-fes-eu3-acs1.acronis.com

    		 185.151.163.11-185.151.163.37 44445  

    cloud-fes-us2.acronis.com

     

     

     

     

    baas-fes-us2.acronis.com

    baas-fes-us2-acs1.acronis.com
     

     

     

     

     

     

    abgw-phx1-acs3.acronis.com
    abgw-phx1-acs6.acronis.com

    62.138.210.141
    62.138.210.142
    62.138.210.143
    62.138.210.144
    62.138.210.145
    62.138.210.147
    62.138.210.148
    62.138.210.149
    62.138.210.150
    62.138.210.151
    62.138.210.153
    62.138.210.154
    62.138.210.156
    62.138.210.157
    62.138.210.158
    62.138.210.159
    62.138.210.160
    62.138.210.162

    162.244.6.201 to 162.244.6.220

    185.151.160.71
    to
    185.151.160.82
    185.151.160.89

     

    162.244.6.51-162.244.6.76

    		 44445
    rs-au1-cloud.acronis.com 103.101.129.52
    103.101.129.51    		 8443   rs-eu-cloud.acronis.com 45.11.129.38
    45.11.129.39    		 8443   rs-us-cloud.acronis.com 162.244.7.20 - 162.244.7.25 8443
      bc-baas.acronis.com 45.11.129.38
    45.11.129.39    		 8443
    443    		   us-bc-baas.acronis.com 162.244.7.20 - 162.244.7.25 8443
    443
    cloud-wr-au1.acronis.com 103.101.129.52
    103.101.129.51    		 5060   cloud-wr-eu3.acronis.com 185.151.163.61 5060   cloud-wr-us2.acronis.com 162.244.7.20 - 162.244.7.25 5060
    Zurich, Switzerland   US5 (PHX1) Phoenix, USA   Frankfurt, Germany
    host IP addresses port (TCP)   host IP addresses port (TCP)   host IP addresses port (TCP)
    cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443   cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443   cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443
    eu5-cloud.acronis.com 195.48.52.131
    195.48.52.130    		 443, 8443,
    7770-7800    		   us5-cloud.acronis.com 162.244.7.15
    162.244.7.14    		 443, 8443, 7770-7800   eu8-cloud.acronis.com  45.11.129.21
    45.11.129.22     		 443, 8443, 7770-7800
    agents-eu5-cloud.acronis.com 195.48.52.137
    195.48.52.135    		 443   agents-us5-cloud.acronis.com 162.244.7.17
    162.244.7.16    		 443   agents-eu8-cloud.acronis.com 45.11.129.24
    45.11.129.23    		 443

    cloud-fes-eu5.acronis.com
    baas-fes-eu5.acronis.com

    62.138.220.82-62.138.220.99
    195.48.52.141
    195.48.52.143-195.48.52.149

    		 44445  

    cloud-fes-us2.acronis.com
    baas-fes-us2.acronis.com

    baas-fes-us2-acs1.acronis.com
     

     

     

     

    abgw-phx1-acs5.acronis.com

    185.151.160.31-185.151.160.37
    185.151.160.71-185.151.160.77
    185.151.160.79-185.151.160.81
    62.138.210.141
    62.138.210.142
    62.138.210.143
    62.138.210.144
    62.138.210.145
    62.138.210.147
    62.138.210.148
    62.138.210.149
    62.138.210.150
    62.138.210.151
    62.138.210.152
    62.138.210.153
    62.138.210.154
    62.138.210.156

    162.244.6.38
    162.244.6.42
    162.244.6.37
    162.244.6.39
    162.244.6.35
    162.244.6.33
    162.244.6.43
    162.244.6.36
    162.244.6.40
    162.244.6.32
    162.244.6.31
    162.244.6.34
    162.244.6.41

    		 44445  

    cloud-fes-eu2.acronis.com

     

    baas-fes-eu2.acronis.com
    abgw-fra2-acs2.acronis.com

    62.138.220.82-62.138.220.93
    62.138.220.95-62.138.220.99

    45.11.128.101-45.11.128.120

    44445

    443

    rs-eu5-cloud.acronis.com

    195.48.52.131
    195.48.52.130

    		 8443   rs-us5-cloud.acronis.com 162.244.7.14
    162.244.7.15    		 8443   rs-eu8-cloud.acronis.com  45.11.129.21
    45.11.129.22    		 8443
    bc-eu5-baas.acronis.com 195.48.52.131
    195.48.52.130    		 8443
    443    		   cloud-wr-us2.acronis.com 162.244.7.20
    162.244.7.23
    162.244.7.22
    162.244.7.21    		 5060   cloud-wr-eu2.acronis.com 45.11.129.32
    45.11.129.33
    45.11.129.34
    45.11.129.31

    5060
    Beta datacenter   US6 (PHX1) Phoenix, USA    BT01 (PBH1) Thimphu, Bhutan
    host IP addresses Port (TCP)   Host IP addresses Port (TCP)   Host IP addresses Port (TCP)

    beta-cloud.acronis.com
    mc-beta-cloud.acronis.com

    		 185.151.163.60

    443, 8443,
    7770-7800

    		   cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443   cloud.acronis.com 45.11.129.61 45.11.129.62 443
    rs-beta-cloud.acronis.com 185.151.163.60 8443   us-cloud.acronis.com 162.244.7.23
    162.244.7.20
    162.244.7.21
    162.244.7.22    		 443, 8443,
    7770-7800    		   bt01-cloud.acronis.com 118.103.142.229 118.103.142.230 443,
    8443,
    7770-
    7800
    agents-beta-cloud.acronis.com 185.151.163.71
    185.151.163.70    		 443   agents-us-cloud.acronis.com 162.244.7.25
    162.244.7.24    		 443   agents-bt01-cloud.acronis.com 118.103.142.231
    118.103.142.232    		 443
    cloud-wr-beta.acronis.com 185.151.163.60 5060   baas-fes-us6-acs2.acronis.com 162.244.6.201-162.244.6.254 44445   Find your storage addresses by checking Management Portal: Settings ->Locations->Storages 4445
    fes-eu3-baas.acronis.com 185.151.163.11-185.151.163.37 44445   rs-us-cloud.acronis.com 162.244.7.23
    162.244.7.22
    162.244.7.21
    162.244.7.20    		 8443   rs-bt01-cloud.acronis.com 118.103.142.229 118.103.142.230 443
      91.195.22.0/23 9090   us-bc-baas.acronis.com 162.244.7.20
    162.244.7.23
    162.244.7.22
    162.244.7.21    		 8443,
    443    		   cloud-wr-bt01.acronis.com 118.103.142.229 118.103.142.230 5060
      185.151.160.0/25 9090       cloud-wr-us2.acronis.com 162.244.7.21
    162.244.7.20
    162.244.7.23
    162.244.7.22    		 5060  
    Vancouver, Canada (YVR1)   Auckland, New Zealand (AKL1)   Liechtenstein (ACH1) 
    host IP addresses Port (TCP)   host IP addresses Port (TCP)   host IP addresses Port (TCP)

    cloud.acronis.com

    		 45.11.129.61
    45.11.129.62

    443

    		   cloud.acronis.com 45.11.129.61 45.11.129.62 443   cloud.acronis.com 45.11.129.61 45.11.129.62 443
    ca01-cloud.acronis.com 192.199.198.5 192.199.198.6 443
    8443
    7770-7800    		   nz01-cloud.acronis.com 103.8.255.37 103.8.255.38 443
    8443
    7770-7800    		   li01-cloud.acronis.com 185.34.149.5 185.34.149.6 443 8443 7770-7800
    agents-ca01-cloud.acronis.com 192.199.198.7 192.199.198.8 443   agents-nz01-cloud.acronis.com 103.8.255.39 103.8.255.40 443   agents-li01-cloud.acronis.com 185.34.149.7 185.34.149.8 443
    Find your storage addresses by checking Management Portal: Settings ->Locations->Storages 44445   Find your storage addresses by checking Management Portal: Settings ->Locations->Storages 44445   Find your storage addresses by checking Management Portal: Settings ->Locations->Storages
    rs-ca01-cloud.acronis.com 192.199.198.5 192.199.198.6 8443   rs-nz01-cloud.acronis.com 103.8.255.37 103.8.255.38 8443   rs-li01-cloud.acronis.com 185.34.149.5 185.34.149.6 8443
    cloud-wr-ca01.acronis.com 192.199.198.5 192.199.198.6 5060   cloud-wr-nz01.acronis.com 103.8.255.37 103.8.255.38 5060   cloud-wr-li01.acronis.com 185.34.149.5 185.34.149.6 5060
      192.199.198.3                  
    Valencia, Spain (ES01)    Tel Aviv, Israel (IL01)   Seoul, Korea (KR01)
    host IP address port (TCP)   host IP address port (TCP)   host IP address port (TCP)
    cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443   cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443   cloud.acronis.com 45.11.129.62
    45.11.129.61    		 443
    es01-cloud.acronis.com 185.4.247.5
    185.4.247.6    		 443
    8443
    7770-7800    		   il01-cloud.acronis.com 185.185.133.133
    185.185.133.134    		 443
    8443
    7770-7800    		   kr01-cloud.acronis.com 121.78.252.69
    121.78.252.70    		 443
    8443
    7770-7800
    agents-es01-cloud.acronis.com 185.4.247.7
    185.4.247.8    		 443   agents-il01-cloud.acronis.com 185.185.133.133
    185.185.133.134    		 443   agents-kr01-cloud.acronis.com 121.78.252.71
    121.78.252.72    		 443
    Find your storage addresses by checking Management Portal: Settings ->Locations->Storages 44445   Find your storage addresses by checking Management Portal: Settings ->Locations->Storages 44445   Find your storage addresses by checking Management Portal: Settings ->Locations->Storages 44445
    rs-es01-cloud.acronis.com 185.4.247.5
    185.4.247.6    		 8443   rs-il01-cloud.acronis.com 185.185.133.133
    185.185.133.134    		 8443   rs-kr01-cloud.acronis.com 121.78.252.70
    121.78.252.69    		 8443
    cloud-wr-es01.acronis.com 185.4.247.5
    185.4.247.6    		 5060   cloud-wr-il01.acronis.com 185.185.133.133
    185.185.133.134    		 5060   cloud-wr-kr01.acronis.com 121.78.252.70
    121.78.252.69    		 5060
    Prague, Czech Republic (CZ01)   Lisbon, Portugal (PT01)
    host IP address port (TCP)   host IP address port (TCP)
    cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443   cloud.acronis.com 45.11.129.61
    45.11.129.62    		 443
    cz01-cloud.acronis.com 212.158.141.230
    212.158.141.229    		 443
    8443
    7770-7800    		   pt01-cloud.acronis.com 62.28.148.70
    62.28.148.69    		 443
    8443
    7770-7800
    agents-cz01-cloud.acronis.com 212.158.141.231
    212.158.141.232    		 443   agents-pt01-cloud.acronis.com 62.28.148.71
    62.28.148.72    		 443
    Find your storage addresses by checking Management Portal: Settings ->Locations->Storages 44445   Find your storage addresses by checking Management Portal: Settings ->Locations->Storages 44445
    rs-cz01-cloud.acronis.com
    cz01-cloud.acronis.com    		 212.158.141.230
    212.158.141.229    		 8443   rs-pt01-cloud.acronis.com
    pt01-cloud.acronis.com    		 62.28.148.69
    62.28.148.70    		 8443
    cloud-wr-cz01.acronis.com
    cz01-cloud.acronis.com    		 212.158.141.229
    212.158.141.230    		 5060   cloud-wr-pt01.acronis.com
    pt01-cloud.acronis.com    		 62.28.148.69
    62.28.148.70    		 5060

    The ports need to be open for outbound connections. The ports and hostnames are checked by an integrated Connection Verification Tool during installation. Later you can check them using the tool or by issuing the telnet command. If they are accessible, you will see a blank screen after issuing the command:
    telnet fes-cloud.acronis.com 44445

    Ports usage
    Ports 443 and 8443 are used for agent registration, data center selection, user authorization, certificate download, Web Restore, Backup and File Sync & Share management console access.
    Ports 7770-7800 are used for agent communication with Management server (backup plans creation and applying, status reports, activity logging, etc.).
    Local port 5905 is used by v.6.1 and older agents for agent communication with Management server.
    Port 44445 is used for backup read-write operations.
    You can additionally open 80 port for your convenience, so any HTTP requests from the browser will be redirected to https.

    When backing up to Acronis Storage located at service provider, make sure storage can be accessed via IP address or DNS name you've assigned through port 44445.

    Port 80 is also used for the remote update of agents.

    Port 5060 is used for data transfer rate measurements (speedtests).

    Several ports are used by Acronis agent to distribute agents updates within the local network thus with reduced utilization of Internet connections:

    • Port 6888 is used by BitTorrent protocol for peer-to-peer updates over TCP and UDP. This is client connection port and also data transfer port.
    • Port 6771 is a local peer discovery (LSD) port. LSD also opens up to 4 random UDP ports in 50k-65.5k range.
    • Port 18018 is used for communication between peer-to-peer update components working in different modes: Updater (receives updates) and UpdaterAgent (distributes updates).
    • Port 18019 is a local port, used for internal communication between different parts of Acronis Cyber Protect responsible for peer-to-peer updates.
    • Port 1900 is a local port, used by UPnP and NAT-PMP services for dynamic port forwarding. These services ensure that BitTorrent traffic can reach the target agent, and that target agent can be matched with good peers for fast transfers. UPnP + NAT-PMP also opens up to 3 random UDP ports in 50k-65.5k range.
    • BitTorrent uses a "distributed sloppy hash table" (DHT) for storing peer contact information for "trackerless" torrents. In effect, each peer becomes a tracker. The protocol is based on Kademila and is implemented over UDP. DHT + peer announcing mechanism opens up to 4 random UDP ports in 50k-65.5k range.

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