49778: Acronis Backup Cloud: email notification is not received

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Applies to: 


You have not received an email notification from Acronis Backup Cloud. It could be an account activation email, password change confirmation email or backup status notification.


  1. Check your Spam/Junk folder.
  2. Add Acronis Backup Cloud sender to the Trusted Sender List: default noreply-abc@cloud.acronis.com or the one you have specified in the User-defined e-mail settings.
  3. If you are have customized branding, check your custom outgoing SMTP server logs for errors.
  4. For backup status notifications: check Backup notifications level and make sure the type of the notifications you have been expecting is enabled. Adjust notifications level, if need be:
    • Backup failed
    • Backup succeeded with warnings
    • Backup succeeded
    • Daily recap about active alerts

Please contact Acronis Customer Central if you need assistance.