54608: Acronis Backup Cloud: Collecting System Report

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When opening a case with Acronis Customer Central please collect and provide System Report from the affected machine.

Acronis Agent is installed and machine is online

  1. Open Backup Management console.
  2. Select the machine you need the report for.
  3. Click Activities:
  4. Click Collect system information:
  5. Collecting system report may take a while depending on the log size. Once the report is collected, save it and provide to Acronis Customer Central.


Acronis Agent is not installed or machine is offline

You can collect system report manually:


Machine is started with bootable media

Click Help, and then click Collect system information: