56685: Acronis True Image 2016 on Mac: Files Larger than 2GB in Acronis Archive Cannot Be Browsed or Copied

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Last update: Fri, 2020-04-24 16:01

Symptoms

  1. You have large files (2GB or more in size) archived in Acronis Cloud. See Acronis True Image Cloud: Archiving.
  2. You open Acronis Archive drive in Finder.
  3. You cannot open or copy these files to your Mac.

Cause

Limitation of the product.

Solution

The issue has been fixed in Update 1 (build 6027), please update to the latest build.

As workaround, you can use Web restore to download the files:

  1. On the Archiving tab click Open in web browser.
  2. Select the files and click Recover my data now.