56760: Acronis True Image 2016: BSoD in Safe Mode

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Operating Systems: 

Last update: Fri, 2016-04-01 07:04

Symptoms

  1. You have installed Acronis True Image 2016 on your Windows computer.
  2. You boot Windows in Safe Mode.
  3. A BSoD with this error message occurs:
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (snapman.sys)

Cause

Issue in the snapman.sys driver of Acronis True Image.

Solution

The issue has been fixed in Hotfix 1 (build 5576), please update the product.

More information

Please check the error message of the BSoD. Another error message would indicate a different problem not related to Acronis True Image.

(!) This specific issue may appear only in Safe Mode.  See how to troubleshoot other OS crash issues in Acronis Software: Troubleshooting Operating System Crashes

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