56994: Acronis True Image 2016: "Load library failed with error 1114"

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Last update: Tue, 2016-04-19 11:07

Symptoms

Acronis True Image fails to start with error "Load library failed with error 1114".

Cause

Compatibility issue. The issue occurs on computers with switchable graphics (Intel and AMD graphics adapters).

Solution

The issue has been fixed in Update 1 (build 6027), please update to the latest build.

As workaround, add TrueImage.exe and MediaBuilder.exe to Switchable Graphics and set it to High Performance:

  1. Open AMD Catalyst Control Center.
  2. Navigate to Power and then Switchable Graphics Application Settings.
  3. Add TrueImage.exe and MediaBuilder.exe.
  4. Set High Performance.