57180: Acronis True Image 2016: Compatibility Issue on Windows 10 PCs with Intel And/Or NVIDIA Video Cards

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Last update: Fri, 2016-04-01 07:10

Symptoms

  1. You have a computer with 2 video cards: integrated Intel HD Graphics 3000 and discrete NVIDIA GeForce GT 555M (540M/525M/560M/) or NVIDIA NVS 4200M.
    Or you have a computer with NVIDIA Quadro 1000M video card.
  2. Windows 10 is installed on the machine.
  3. You install Acronis True Image 2016.
  4. The software cannot launch.

Cause

Compatibility issue.

Solution

The issue has been fixed in Update 1 (build 6027), please update to the latest build.

As workaround, select NVIDIA GeForce GT 555M (540M/525M/560M/) or NVIDIA NVS 4200M as default video card.