Upgrading to a new version of Access Connect is an easy and straightforward process. Upgrades from ExtremeZ-IP to Access Connect require no special configurations either. In both cases, please start the Access Connect installer and proceed with the steps below.

1. Start the Access Connect installer and press "Next".
2. Accept the license agreement and press "Next".
3. Press "Install" and when the installation procedure completes, press "Finish".

The latest released versions of Acronis Files Connect are always available here.

Please click Check for Updates button from the Access Connect Administrator console. This will check our web-site for updates.

If you have a valid support contract for Acronis Files Connect, then all upgrades are free for you.

Please go to Acronis Files Connect Latest Releases page -> Server Installer. You will be asked to provide the serial number you owe and then review your support contract details.

For Subscription licenses, Acronis Files Connect may be installed on an unlimited number of physical Windows-based host servers.

For Perpetual licenses Acronis Files Connect may be installed on one physical Windows based host server. So, you should disable the old server first before specifying the full serial number on the new machine. There are no conflicts between coexisting servers, apart from two servers running with the same perpetual serial number. Please refer to KB 57122 for more details.

No, the existing configuration will be preserved.

Hardware requirements for Acronis Files Connect are always listed in our user-guides which are available at http://www.acronis.com/en-us/support/documentation. For example, system requirements for Acronis Files Connect 10 can be found here.

The latest version is always preferred. KB 39514 explains why you should keep your software and systems up to date. Differences (enhancements & fixes) can be always found in our official Release Notes.

It doesn't require significant downtime. Mac clients will be disconnected for a couple of minutes since the "Access Connect File and Print Server for Macintosh" service will be restarted. The downtime is usually up to 5 minutes.

No, you do not have to uninstall the previous version to install the new one. Access Connect installer automatically detects the existing version and upgrades it to the newer one.

No, server reboot is not required.

You don't have to complete any pre-upgrades. For example, you can just upgrade the current version of ExtremeZ-IP 8.1.1 to the new Acronis Files Connect 10.0.2 directly.

No, you don’t need it. There are no upgrade serial numbers (keys). You continue using the previous one.

If you are using Acronis Files Connect in a clustered environment, you will need to run the new installer on each node when the node is passive. The cluster settings will remain intact and do not require reconfiguration. Feel free to refer to KB 39493.

No, it is not necessary.

It is not necessary to make any changes on the client side.

No, you do not have to do an uninstall. If you need to upgrade a trial version to the full version, please follow these steps:

1. Click Licensing on the Acronis Files Connect Administrator window.
2. Click Add License and type or paste the full serial number
3. Click OK, then close the Add License dialog box. If Acronis Files Connect detects any problems with the serial number you entered, you will be notified.