57918: "Backup status is unknown" alert

Last update: Fri, 2020-05-01 06:16

Why this alert is displayed:
This alert appears when the agent machine is offline during a scheduled backup. In this case, our Management Server has not received information whether the backup is running successfully or failed.

When the alert is deactivated:
This alert is deactivated as soon as the agent comes online.

How to troubleshoot:

  1. Check if the agent is expected to be offline (for example, it is a notebook that is outside the Management Server network).
  2. If the agent should not be offline, make sure Acronis Managed Machine Service is running: Start -> Search -> services.msc -> locate Acronis Managed Machine Service and check its status. Start the service, if it is stopped.
  3. Contact Acronis Customer Central, if you need assistance.