58174: Acronis True Image 2016 on Mac: Backup Fails with "Unsupported file type"

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Last update: 07-09-2017

Symptoms

  1. You are backing up your entire Mac (including the Boot Camp partition).
  2. Backup fails with:
    2016-06-01T20:50:11.792 | 4 | 0x004 | 0x0021 | 0x4b5d8963cbce44b0 | Unsupported file type. |
    2016-06-01T20:50:11.802 | 3 | 0x017 | 0x0803 | 0xbe4a335cc601f5e5 | Operation has been aborted. |
    2016-06-01T20:50:14.892 | 4 | 0x13c | 0x0005 | 0x9f2c53c72e8bce7c | Operation has completed with errors. |

Cause

Issue in the product.

Solution

The issue has been fixed, please contact Acronis Customer Central to receive the fix.

As workaround, exclude the Boot Camp partition from the backup or use the previous build of the software (download in your account).