59211: Acronis True Image: High CPU usage by Acronis processes

    Last update: Thu, 2021-02-25 10:34


    If you see that most of the CPU resources are consumed by TrueImageHomeService.exe, please read the article https://kb.acronis.com/content/59203

    Other processes of Acronis True Image

    If you observe a high CPU usage by other Acronis processes, please contact Acronis Customer Central with the following diagnostic information:

    1. A screenshot of Windows Task Manager, confirming the CPU usage by a particular Acronis process.
    2. Indicate if there is any backup, recovery, validation, disk cloning or other operation running when you observe the high CPU usage issue. If there is - take step-by-step screenshots on how it was configured and started.
    3. Debug logs collected as described in https://kb.acronis.com/content/58243

    Also please prepare the two following files. You will be provided with credentials for an Acronis FTP account where you could upload them: