60082: Acronis cloud certificate location

    Last update: Tue, 2020-10-27 17:12

    When troubleshooting a technical issue with backup or restore from Acronis Cloud, Acronis Customer Central can request the cloud certificate from the affected machine.

    Acronis True Image

    Certificate file is located in:

    • Windows: %allusersprofile%\Acronis\TrueImageHome\OnlineBackup
      %allusersprofile%\Acronis\SyncAgent\OnlineBackup (in case of Cloud Sync issues).
    • Mac: /Library/Application Support/Acronis/TrueImageHome/OnlineBackup

    Acronis Cyber Protect 15

    Also Acronis Cyber Backup 12.5/12, Acronis Backup 11.7/11.5. 

    Certificate file is located in:

    • Windows: %allusersprofile%\Acronis\BackupAndRecovery\OnlineBackup\Default\%email%
    • Virtual Appliance: /var/lib/Acronis/OnlineBackup/%email%
    • Linux: /var/lib/Acronis/BackupAndRecovery/OnlineBackup/%email%

    Acronis Cyber Protect Cloud

    Also Acronis Cyber Backup Cloud, Acronis Backup Cloud 

    Certificate file is located in:

    • Windows: %allusersprofile%\Acronis\BackupAndRecovery\OnlineBackup\Default
    • Linux: /var/lib/Acronis/BackupAndRecovery/OnlineBackup/Default
    • MacOS: /Library/Application Support/Acronis/BackupAndRecovery/OnlineBackup/Default

    Before sending the certificate, check if the certificate valid or not: