60082: Acronis cloud certificate location

    When troubleshooting a technical issue with backup or restore from Acronis Cloud, Acronis Customer Central can request the cloud certificate from the affected machine.

    Acronis True Image certificate file is located in:

    • Windows: %allusersprofile%\Acronis\TrueImageHome\OnlineBackup
      %allusersprofile%\Acronis\SyncAgent\OnlineBackup (in case of Cloud Sync issues).
    • Mac: /Library/Application Support/Acronis/TrueImageHome/OnlineBackup


    Acronis Backup 12.5/12/11.7/11.5 certificate file is located in:

    • Windows: %allusersprofile%\Acronis\BackupAndRecovery\OnlineBackup\Default\%email%
    • Virtual Appliance: /var/lib/Acronis/OnlineBackup/%email%
    • Linux: /var/lib/Acronis/BackupAndRecovery/OnlineBackup/%email%

    Acronis Backup Cloud certificate file is located in:

    • Windows: %allusersprofile%\Acronis\BackupAndRecovery\OnlineBackup\Default
    • Linux: /var/lib/Acronis/BackupAndRecovery/OnlineBackup/Default
    • MacOS: /Library/Application Support/Acronis/BackupAndRecovery/OnlineBackup/Default

    Before sending the certificate, check if the certificate valid or not:

    You are reporting a typo in the following text:
    Simply click the "Send typo report" button to complete the report. You can also include a comment.
    This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
    10 + 10 =
    Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.