60685: Acronis Backup: mms.exe or ams_web_service.exe crashes on Windows 10 Creators Update (build 1703)

Also read in:

use Google Translate

Symptoms

You have updated your Windows 10 to build 1703 Creators Update (OS Build 15063.726). After update, Acronis services crash.

As a result, backup fails with this error:

The activity has failed due to a restart of the service.

In Windows event log, you see one of these errors:

Event ID:      1000
Description:
Faulting application name: mms.exe, version: 12.0.1.3689
Faulting module name: dbghelp.dll_unloaded, version: 10.0.15063.0
Exception code: 0xc0000005
Fault offset: 0x00000000000ff9d0
Faulting process ID: 0x2f8
Faulting application path: C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Faulting module path: dbghelp.dll
Report ID: f201fe31-5305-4385-adc9-7d5f8753e00a

or

Faulting application name: ams_web_service.exe, version: 12.5.1.8461
Faulting module name: dbghelp.dll_unloaded, version: 10.0.15063.0
Exception code: 0xc0000005
Fault offset: 0x00000000000ff9d0
Faulting process id: 0x1644
Faulting application path: C:\Program Files\Acronis\WebServer\ams_web_service.exe
Faulting module path: dbghelp.dll
Report Id: 91b2f3e6-dc94-4b81-a5ad-eec9e9cae113

Solution

Install Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4048954).

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
2 + 5 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.