60855: Acronis Cyber Protect Cloud: recovering a physical server to a Hyper-V host fails with "The processor topology specified for the virtual machine cannot be supported by this host"

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Last update: Fri, 2020-05-01 06:16

Symptoms

You have backed up a physical machine. You recover this physical machine as a virtual machine to a Hyper-V host with an Agent for Hyper-V.

Although the recovery completes successfully, you are unable to boot the VM and receive a message similar to this:

The processor topology specified for the virtual machine cannot be supported by this host.

Solution 

This is a known limitation of Hyper-V. This issue is caused by differences in architecture and features supported by the processor of the original physical machine that are not available in the host OS.

In the VM configuration, enable processor compatibility mode, which is a feature of Windows Server OSes.

The features missing from the host OS will be disabled and the machine becomes bootable.