Last update: Wed, 2020-11-11 16:43
Symptoms
1. You create a backup using Version 12 backup format (this format is used by default for all new archives in Acronis Cyber Backup 12.5 and Acronis Cyber Backup Cloud).
2. Task fails with: "Input/output error "
Example 1 of full error log: click to expand
Error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\235\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_10330
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\235\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_10330
|
| error 0xa100fc: Stream name: 'srv-app01.local-37E38B6E-72D8-4E72-92C5-4E7440238370-1AC5D4D6-167F-46FE-BDC3-CCAA6CC12BF7A.tibx'.
| line: 0x9fc3ee39511c2bd9
| file: e:\235\enterprise\mms\managers\archive\utils\uri_utils.cpp:606
| function: ArchiveManagement::AddStreamNameToErrForOnlineBackup
| account: riceadmin
| $module: disk_bundle_vsa64_10330
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:\235\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_10330
|
| error 0x10424: Failed to commit operations.
| line: 0xb43e776571144df0
| file: e:\235\processor\diskadm\da_operation.cpp:204
| function: DaProcessor::OperationImpl::Execute
| $module: disk_bundle_vsa64_10330
|
| error 0x70034: input/output error
| line: 0x30ba355f9fd4ff2c
| file: e:\235\core\resizer\archive3\utils.cpp:219
| function: `anonymous-namespace'::ArchiveWriterImpl::Write
| function: archive_stream_write
| code: 0x138d
| $module: disk_bundle_vsa64_10330
Example 2 of full error log: Click to expand
| error 0x4001fb: Failed to open the backup archive by the ID.
| line: 0xa1d3981537c68833
| file: e:\528\enterprise\backup\impl\location_impl.cpp:821
| function: Backup::Impl::OpenArchiveById
| id: AcronisBackup.tibx
| $module: disk_bundle_vsa64_14330
|
| error 0x400355: Failed to open archive 'AcronisBackup.tibx'.
| line: 0x6a1198d1b8be2c36
| file: e:\528\enterprise\backup\impl\archive_data_creator.cpp:242
| function: `anonymous-namespace'::OpenArchive
| $module: disk_bundle_vsa64_14330
|
| error 0x29b138d: Input/output error
| line: 0xc3bc4c1eb2299afe
| file: e:\528\enterprise\applications\archiving\storages\archive3\src\archive3.cpp:340
| function: `anonymous-namespace'::CoOpenArchive
| function: archive_open
| path: AcronisBackup.tibx
| $module: common_archive_addon_vsa64_14330
Troubleshooting
This is a generic error that requires investigation.
1) For Acronis Cyber Backup 12.5 : Please update the product to the latest available build (13400) as Acronis Cyber Backup 12.5 Update 4 contains improvements to make this error more detailed.
2) Input/output errors during file system access may be a sign of file system errors or hardware issues.
Search for possible errors using Windows Event Viewer and Acronis Disk Report:
Review Windows event logs, see details in this article .
Review Acronis Disk Report, as described below, or use your preferred software for checking disk health status.
How to use Acronis Disk Report
Download and run Acronis System Report .
The tool's output is an archive with diagnostic information. Find the disk report within it and check if there are errors
The C column stands for Full partition check status:
C - means there are no errors
E - means, there is an error found
W - means a warning
If there is an E or a W, then it is recommended to check the partition for errors and repair:
Make sure that you have a healthy backup of the machine. If not, create one using Acronis Bootable Media.
Go to command prompt (Start -> run -> cmd) and enter following command:
chkdsk DISK: /r
where DISK is the partition letter you need to check. Please note, that checking the C: drive may require you to reboot the machine.
3) Check pcs log on the Agent around the time of failure; details from this log can help find the cause of the issue:
Windows: C:\ProgramData\Acronis\BackupAndRecovery\MMS\pcs.0.log.gz
Linux: /var/lib/Acronis/BackupAndRecovery/MMS/pcs.0.log.gz
macOS: /Library/Application Support/Acronis/BackupAndRecovery/MMS/pcs.0.log.gz
If the above steps do not help resolve the issue, collect system information from the affected machine and contact Acronis Customer Central with a reference to this article