62017: Acronis Cyber Infrastructure: update of storage certificate fails with "Can't read a response: gzip: invalid header"

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Last update: 17-05-2021


You are trying to update the Storage certificate via CLI according to the article and the following error occurs:


Issue in the product.


The issue has been fixed, please update to the latest build available.

More information

Workaround without updating:

1. Check that .abgw.abc-registration-info file is present with the following command:
ls -la /mnt/vstorage/vols/acronis-backup/certs/

There can be either .abgw.abc-registration-info file or two other hidden files (files starting with . in their name are hidden).

If you have .abgw.abc-registration-info file in place, run the following command:

sed -i 's/https\:\/\/cloud.acronis.com/https\:\/\/<your data center>.acronis.com/' /mnt/vstorage/vols/acronis-backup/certs/.abgw.abc-registration-info

If there are two other files named .abgw.setup-id and .abgw.account-server are present, please run the following command: 

sed -i 's/^cloud.acronis.com/<your data center>.acronis.com/' /mnt/vstorage/vols/acronis-backup/certs/.abgw.account-server

where <your data center> is the address of your data center:

For example:
sed -i 's/https\:\/\/cloud.acronis.com/https\:\/\/eu4-cloud.acronis.com/' /mnt/vstorage/vols/acronis-backup/certs/.abgw.abc-registration-info

3. Repeat certificate update.