62200: Acronis True Image: Windows event log is spammed with Event ID 10010 "The server {1EF75F33-893B-4E8F-9655-C3D602BA4897} did not register with DCOM within the required timeout.", referencing ti_managers_proxy.dll

Last update: Tue, 2019-08-20 14:30


Windows event log is spammed with error events with ID 10010 and "The server {1EF75F33-893B-4E8F-9655-C3D602BA4897} did not register with DCOM within the required timeout." message, if Acronis True Image is installed.

When looking into the details of the error events, ti_managers_proxy.dll is found


Known issue, which was partially fixed in build 17750 of Acronis True Image 2019.


If the issue persists after installing build 17750, you can disable the part in Acronis program that is responsible for generating these events. The cost would be that you will not be able to generate public links for files stored in Acronis Cloud synchronization folders from Windows Explorer. If you do not generate such links or do not use Acronis Cloud storage at all, you would not have any negative consequences at all.

  1. Boot Windows in Safe Mode according to https://support.microsoft.com/help/12376/windows-10-start-your-pc-in-safe-mode 
  2. Rename the file C:\Program Files (x86)\Acronis\TrueImageHome\ti_managers_proxy.dll into ti_managers_proxy.dll.renamed.
    Note for 32-bit Windows users: the file is located at C:\Program Files\Acronis\TrueImageHome\ti_managers_proxy.dll
  3. Exit Safe Mode:
    1. open Windows Start menu,
    2. type msconfig,
    3. press Enter on keyboard,
    4. select "Normal boot" option,
    5. switch to the tab "Boot"
    6. clear the checkbox "Safe boot", if it is enabled
    7. click OK 
    8. click Restart
  4. Verify that the issue does not reproduce anymore