62942: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The activity has failed because the machine has been shut down unexpectedly"

Last update: 29-04-2021

Symptoms

Backup fails with the following error:

The activity has failed because the machine has been shut down unexpectedly

Cause

Such error occurs if the system crashed, rebooted or was shut off unexpectedly during backup process.

Troubleshooting

1. Check for possible external causes of reboot: power failures, user intervention, hardware issues.

2. Check system logs to investigate the root cause of the crash:

  • Open Windows event viewer: Start -> in Search, type eventvwr.exe and press Enter.
  • Navigate to Windows Logs -> System. Click Filter Current Log. In Includes/Excludes Event IDs specify 6008.  Check the log for other events that occurred around the same time as the unexpected shutdown

More information

See also Acronis Software: Troubleshooting Operating System Crashes

 

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