Symptoms

Installation of Acronis Agent for Windows on a machine with ARM CPU architecture fails with:

This app can't run on your PC.

Cause

Acronis Cyber Backup 12.5, Acronis Cyber Protect 15 and Acronis Cyber Cloud services (including Acronis Cyber Protect Cloud) do not support Windows-based machines with ARM and ARM64 CPU architecture.

These Acronis products cannot be installed on ARM-based machines.

How to check what architecture the machine uses

Press Win+R to open the Run box. Type msinfo32 into the available field, and then press Enter. System Information window opens.

On System Summary page, look under System type:

More information

Apple M1 CPU (ARM-based) is supported by Acronis Cyber Cloud starting from C21.03.