63949: Acronis Cyber Backup: installation on ARM-powered PC fails with "This app can't run on your PC"

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Applies to: 

Last update: Wed, 2020-09-09 09:59

Symptoms

Installation of Acronis Agent for Windows on a machine with ARM CPU architecture fails with:

This app can't run on your PC.

Cause

Acronis Cyber Backup 11.7, 12 and 12.5 and Acronis Cyber Cloud services (including Acronis Cyber Backup Cloud) do not support ARM and ARM64 CPU architecture.

These Acronis products cannot be installed on ARM-based machines.

How to check what architecture the machine uses

Press Win+R to open the Run box. Type msinfo32 into the available field, and then press Enter. System Information window opens.

On System Summary page, look under System type: