Symptoms

Installation of Acronis Agent for Windows on a machine with ARM CPU architecture fails with:

This app can't run on your PC.

Cause

Acronis Cyber Backup 12.5, Acronis Cyber Protect 15 and Acronis Cyber Protect Cloud services (including Acronis Cyber Protect Cloud) do not support Windows-based machines with ARM and ARM64 CPU architecture.

These Acronis products cannot be installed on ARM-based machines.

How to check what architecture the machine uses

Press Win+R to open the Run box. Type msinfo32 into the available field, and then press Enter. System Information window opens.

On System Summary page, look under System type:

More information

Apple M1 CPU (ARM-based) is supported by Acronis Cyber Protect Cloud starting from C21.03.