65021: Acronis Cyber Protect Cloud: Total run and number of successful run is zero for Office365 resources and ESXi VMs

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Last update: Tue, 2020-06-30 14:38

Symptoms

  1. You have configured Office 365 C2C backup or agentless backup for ESX(i) VMs
  2. Backups run correctly, with no apparent errors
  3. When you check the dashboard for the protected O365 mailboxes or for VMs (e.g. for the last 30 days), the widget shows 0 Total runs and 0 Number of successful runs 

Cause

Issue in the product.

There are no increments in the dashboard and the number of runs is always 0 for C2C backups, although backup tasks are run correctly. 

Solution

This issue will be fixed one of the future versions of the product.

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