65569: Acronis Cyber Protect, Acronis Cyber Backup: Original location unavailable during file-level recovery on Linux from a volume with a label

Last update: 16-06-2021

Symptoms

  1. You create an entire machine backup of a Linux system where one or more partitions in the system has a label
  2. When you attempt to recover files from the the partition with the label, original location is grayed out during recovery

Cause

Issue in the product.

This issue will be fixed in one of the future updates of Acronis Cyber Protect 15.

Solution

Acronis Cyber Cloud: the issue has been fixed in Acronis Cyber Cloud 21.06 (Agent build 27147)

Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: as a workaround, select Custom location and specify the necessary location for recovery. You can specify the original location if needed - the issue is only with automatic detection of the original location, recovery to the original location can still be performed if the target is selected manually.

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