Symptoms

Backup or replication to NAS fails with:

Network operation failed

Example of full error log: click to expand

 

| error 0x40015: Network disconnected.
| line: 0x8af64b2c0920f800
| file: d:\642\core\resizer\archive3\archive3_error.cpp:194
| function: `anonymous-namespace'::ConvertArchive3Error
| $module: common_archive_addon_vsa64_24647
|
| error 0x29b1399: Network operation failed
| line: 0xc3bc4c1eb2299b14
| file: d:\642\enterprise\applications\archiving\storages\archive3\src\archive3.cpp:362
| function: `anonymous-namespace'::CoOpenArchive
| function: archive_open
| $module: common_archive_addon_vsa64_24647

Cause

Network is disconnected during an attempt to open the archive.

Troubleshooting

1. Make sure that NAS is available and accessible from the agent machine. Check if you can copy data from the agent machine to the NAS using native operating system methods (e.g. via Windows Explorer).
2. Update NAS firmware.

If suggested steps did not help to resolve the issue, collect Acronis system information from the affected agent machine (Acronis Cyber Protect 15 - click here for instructions, Acronis Cyber Cloud - click here) and contact Acronis Customer Central.