67790: Acronis Cyber Protect Cloud: Backup fails with "Access to the file is denied" due to incorrect time settings on storage

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    Last update: Wed, 2021-02-24 07:35

    Symptoms

    Backup to partner-hosted storage (Backup Gateway) fails with:

    Failed to get information about the archives. Access to the file is denied

     

    Acronis Backup Gateway log contains messages similar to:

     verify_cert failed: 9 (certificate is not yet valid) 

    Cause

    Such an error can appear if time settings on the storage are incorrect.

    With incorrect time settings, the certificate is generated with an invalid date or time and as a result, it is not accepted during the operation.

    Troubleshooting

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