68480: Acronis True Image: Windows Explorer is slow, sometimes stops responding, if ti_managers_proxy.dll malfunctions

Last update: Mon, 2021-04-05 09:36

Symptom

Windows Explorer (File Explorer, Explorer.exe) is slow, sometimes stops responding.

Cause

Malfunctioning ti_managers_proxy.dll is a possible cause.

Solution

Unregister ti_managers_proxy.dll - one of Acronis True Image files, that is known to slow down Windows Explorer sometimes. The only negative consequence of unregistering is that link generation for files, synchronized with Acronis Cloud (part of Sync jobs), will not work (right-click the file in Windows Explorer - Acronis True Image - Publish - Email link/Copy link).

To apply the solution:

  1. Run cmd as administrator (right-click on Command Prompt and select "Run as administrator" option) and execute the following command:

    Windows 64-bit:
    regsvr32 /u "C:\Program Files (x86)\Acronis\TrueImageHome\ti_managers_proxy.dll"

    Windows 32-bit:
    regsvr32 /u "C:\Program Files\Acronis\TrueImageHome\ti_managers_proxy.dll"

  2. Click OK in the pop-up message.
  3. Reboot the computer for changes to take effect and see, if Windows Explorer is fast once again.

Tags: