68542: Acronis Cyber Protect Cloud: Backup of SQL databases fails if they have backslashes in their name: "The specified object was not found"

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Last update: 29-04-2021

Symptoms

You create a protection plan to back up several SQL databases.

Backup fails with:

| error 0x15d06ae: A Snapshot API error has occurred. Failed to complete the backup. For more details, see the application event log in Windows Event Viewer.
| line: 0xe821934a13fc023c
| file: d:\1444\enterprise\applications\technology\snapapi\src\backup_session.cpp:230
| function: AppBackup::SnapApi::SnapapiBackupSession::Complete
| $module: ArsDbBackupProvider_vsa64_26692
|
| error 0x9: The specified object was not found.
| line: 0xe821934a13fc023c
| file: d:\1444\enterprise\applications\technology\snapapi\src\backup_session.cpp:230
| function: AppBackup::SnapApi::SnapapiBackupSession::Complete
| code: 0x80042308
| $module: ArsDbBackupProvider_vsa64_26692

Cause

Issue in the product caused by the specifics of database naming: some of the databases have backslashes in their names.

Solution

Acronis development team is working on the issue.

As a workaround, create a dedicated plan for every database.