68634: Acronis Cyber Protect Cloud: Backups in EU2 (cluster eu9-acs1) fail with “The cloud storage quota is exceeded” while it is not

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Last update: 21-05-2021


Customer's account is in EU2 (cluster eu9-acs1).

Backups fail with:

The cloud storage quota is exceeded.

The quota, however, is not exceeded. This can be verified on the Usage tab in the Management Portal (Account management console).


Issue in the product. 


This issue was fixed on 20 May 2021 by an update on the datacenter.