68634: Acronis Cyber Protect Cloud: Backups in EU2 (cluster eu9-acs1) fail with “The cloud storage quota is exceeded” while it is not

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Last update: 21-05-2021

Symptoms

Customer's account is in EU2 (cluster eu9-acs1).

Backups fail with:

The cloud storage quota is exceeded.

The quota, however, is not exceeded. This can be verified on the Usage tab in the Management Portal (Account management console).

Cause

Issue in the product. 

Solution

This issue was fixed on 20 May 2021 by an update on the datacenter.