68700: Acronis Cyber Cloud: backup to Cloud fails with “429 Too many requests” on EU1, EU2, US2, US5, JP1 DCs

Last update: 28-05-2021

Symptoms

On EU1, EU2, US2, US5, JP1 DCs, backups to Cloud storage are failing with the following error:

429 Too many requests:

Request to account server has failed with code '429'. This may happen due to a cloud service overload issue.

Cause

Issue in the product.

Solution

Global fix was applied on the 26th of May. Please re-try the backup.

If the issue reproduces, contact Acronis Support with reference to this article.

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