69830: Acronis True Image 2017-2021: free mandatory software update for Acronis Cloud features

Last update: 11-01-2022

This article applies to:

  • Acronis True Image 2021
  • Acronis True Image 2020
  • Acronis True Image 2019
  • Acronis True Image 2018
  • Acronis True Image 2017 New Generation
  • Acronis True Image 2017 

Introduction

Acronis operates a global network of cloud data centers that are built to provide the highest levels of safety, security, and accessibility. To ensure that these standards are maintained, Acronis is releasing a free mandatory software update for Acronis True Image (versions 2017–2021). 

We highly recommend that you install this update before February 2022. Doing so will not only enhance your security, but is also necessary for all product features that use the Acronis Cloud to continue working properly. If you choose not to update your software, certain functionalities will be unavailable beginning in February. 

Build numbers of the new security update:

  Windows Mac
Acronis True Image 2021 Will be added soon Will be added soon
Acronis True Image 2020 38600 38600
Acronis True Image 2019 Will be added soon Will be added soon
Acronis True Image 2018 15560 15550
Acronis True Image 2017 New Generation 6220 6231
Acronis True Image 2017 8065 8075

Frequently Asked Questions

Q: Does this affect me?
A: This change affects you only if you meet any of the following criteria:

  • you have a subscription license (Acronis True Image Advanced or Premium)
  • you have a perpetual license (Acronis True Image Standard, also known as 'one-time purchase') with a paid subscription for Acronis Cloud storage
  • you have a perpetual license and the tab "License" of Acronis True Image shows your email address at the top (indicating, that you are signed into Acronis account)
  • you store backups from iOS or Android versions of Acronis True Image in Acronis Cloud

Q: What is happening?
A: Acronis is releasing a mandatory software update for Acronis True Image of versions 2017-2021 included.

Q: Why is it important?
A: Acronis updates its cloud servers to authenticate users using only newer and more secure connection methods and reject connections, that use older less secure methods. If you don't install the update, any product features that use Acronis Cloud will stop working (read down for the complete list of affected features).

Q: What is required from me?
A: Install the update, and, if using Acronis Cloud to store system backups from PC or Mac, then re-create Acronis Bootable Media.

Q: When should I install the update?
A: The updates become available starting from December 2021. It is necessary to install the update until February 2022.

Q: How to install the update?
A: Download the installer from https://account.acronis.com/ as per instructions https://kb.acronis.com/latest, launch it and install over existing build. Install the update from Apple AppStore or Google Play Market for your mobile device.

Q: Can I keep my old build and install the new build side-by-side, so I could use both versions?
A:
No. The new build will overwrite any earlier build. There is no way to have two different builds of Acronis True Image installed at the same time.

Q: What exactly will happen, if I don't install the new build?
A: 1. The following new and existing tasks will fail:

  • Login to Acronis account
  • Subscription license activation (countdown of 30 days will begin, after which all product functions will stop working, not only listed on this page).
  • Perpetual license activation (countdown of 30 days will begin, after which all product functions will stop working, not only listed on this page).
  • Create, Edit, Rename, Delete, Browse, Recover for new and existing backups in Acronis Cloud, replication to Acronis Cloud, data archiving to Acronis Cloud, synchronization of all kinds (Acronis Cloud is used to synchronize the task's settings on participating computers)
  • Acronis Bootable Media won't connect to Acronis Cloud for recovering backups

2. Online Dashboard (Family Dashboard), which you can access at https://trueimage.acronis.com/ and addresses, ending with "-cloud.acronis.com", will display outdated information about installed Acronis True Image. You will not be able to do anything with the installed Acronis True Image remotely by using the Online Dashboard.

Q: What functions will remain unaffected, if I don't install the new build?
A:

  1. First and foremost: your already created backups, archives, and already synchronized folders anywhere (stored in Acronis Cloud or in any other location, including internal disks, external disks, USB storages, NAS, FTP servers, network shares, CDs, DVDs, Blu-rays) will remain unaffected at all.
  2. Certain things, that can be done using solely a web browser, will continue working:
  3. For owners of perpetual license, that doesn't require automatic license re-activation over Internet at least once in 30 days: all product functions that don't involve Acronis Cloud will continue working (as discussed earlier, synchronization does require a connection to Acronis Cloud for establishing and maintaining the synchronization task):
    • backups
    • archives
    • disk cloning, Try & Decide and anything else under Tools and utilities tab
    • Acronis Bootable Media builder (although such created media won't connect to Acronis Cloud).

Q: Are there any caveats, that I should be aware of?
A: We have tested the update thoroughly and do not expect any issues. Optionally, you can do the following as a precaution measure before installing the update, to be able to revert the update, in case it causes unexpected behavior:

  1. Create a bootable media, if you don't have one yet, as described in How to create bootable media
  2. Run a system backup before installing the update as per How to back up entire computer (instructions for the "Entire PC"/"Entire Mac" backup type) or by using Disk/Partition backup, if it includes the system disk.

If the new update causes issues, you would be able to roll back the changes by restoring the system from such backup. Refer to the product documentation about the recovery. For Windows there are also instructions at https://kb.acronis.com/content/59870 (shorter version) and https://kb.acronis.com/content/59873 (longer version).

Q: Should I re-create Acronis Bootable Media, even if I don't store system backups in Acronis Cloud?
A: No, you don't need to. The bootable media, that you already have, will continue working without any change.

Q: Will you provide technical support for this update?
A
: Yes, with the goal of getting the product successfully updated. Anything beyond that is subject to the policy described at Acronis Support Lifecycle Policy for Consumer Products. To submit a support ticket, please follow https://kb.acronis.com/contact-support