Status

After rebooting the machine with Acronis Group Server the networked computers with Acronis True Image Agents are automatically polled as offline, even though they are supposed to have the status "Ready"

Synchronization runs every 30 minutes, this is why the "Power state" status may show non-actual information about a virtual machine being online or offline

If Acronis Management Server is installed on a guest operating system, which is backed up from the host, it will not display the correct task status on the dashboard

This is a Graphical User Interface (GUI) issue. The validation task is actually running

Start the Acronis Managed Machine service manually to solve the issue

Uncheck the "Compatibility mode" option for the executable to fix the issue.

Disk health calculation by Acronis Drive Monitor

Symptoms

  1. You have a backup task running;
  2. The backup task is stopped or is canceled;
  3. The displayed status is Succeeded with warnings:

Cause

This is a known issue.

Solution

This will be redesigned in future.

 

During backup process the Acronis Tray Monitor shows wrong status information. To fix this, download and install latest build.

Acronis True Image でテストされ正常に機能することが保証されている仮想コンピュータの形式は、Parallels Desktop 14 のみです。この形式は、Acronis True Image 2019 以降の Mac バージョンでサポートされています。

Parallels Desktop 14 仮想コンピュータのバックアップおよび復元

Acronis True Image 2019/2020/2021(すべて Mac バージョン)のユニークな機能の一つは、Mac ホスト上のディスク バックアップの一部となる Parallels Desktop 14 仮想コンピュータ バックアップの、他社の追随を許さないほど高レベルのサポートです:

After successful installation, the machine is offline in the Backup management console.

Acronis Cyber Protect Home Office (formerly Acronis True Image)

Acronis Cyber Protect Home Office supports macOS Catalina (10.15)

Acronis True Image 2021 (All editions)

Acronis True Image 2021 supports macOS Catalina (10.15)

Acronis True Image 2020

Acronis True Image 2020 supports macOS Catalina (10.15) starting from Update 1 (Build 21810). Update the product to the latest build.

Acronis True Image 2019

Acronis Cyber Protect Home Office (formerly Acronis True Image) 

Acronis Cyber Protect Home Office supports Mojave (10.14).

Acronis True Image 2021

Acronis True Image 2021 supports Mojave (10.14).

Acronis True Image 2020

Acronis True Image 2020 supports Mojave (10.14).

Acronis True Image 2019

Symptoms

  1. You created a protection plan with disabled backup, but enabled protection modules (Antivirus & Antimalware protection, URL filtering, etc.) and applied it to a device
  2. The applied plan is not shown in Cyber Protection Monitor. Device status says Protection plan not applied

Cause

Issue in the product.

事象

  1. バックアップが無効で、保護モジュール(ウイルスおよびマルウェア対策保護、URL フィルタリングなど)が有効の保護計画を作成し、対象のデバイスに適用しました。 
  2. 適用されたこの計画は Cyber Protection モニタでは表示されません。デバイスのステータスは「保護計画は適用されません」になっています。

原因

この製品の既知の問題です。

「バックアップ」モジュールなしの保護計画がデバイスに適用された場合、Cyber Protection モニタは誤ったステータスを報告します。

この問題は、この製品の今後のアップデートで修正する予定です。

Symptoms

The following issues are observed on US5 DC:

  • Agents are randomly going offline
  • Agent statuses are changing between online and offline
  • Poor console performance, some tabs take more time to open or do not open at all
  • Service console is slow

Cause

Issue on US5 DC.

Solution

The issue has been fixed in April 2022.

Acronis Cyber Protect Home Office and Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. It is supported by Mac version of Acronis True Image 2019 and later.

Backup and recovery of Parallels Desktop 14 virtual machines

One of the unique features of Acronis Cyber Protect Home Office and Acronis True Image 2019/2020/2021 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:

Daily backup report and shows device status "N/A" for all the devices.

Daily and Weekly activities widgets are also showing "n/a" status.

Symptoms

Activity details for virtual machines are endlessly showing "Loading" status. Details are not shown:

Cause

Issue in the product.

Solution

This issue was fixed in Acronis Cyber Protect Cloud 21.12.

More information

You can use API calls listed below to retrieve activity details: log in to DC and specify the link in browser address tab.